I decided to try the new burger joint in town. I went to drive through line around after 2 pm, Four cars were in front of me, so I thought "great this shouldn't take long...sat there for 35 minutes before I got to the menu screen to place my order: a bacon cheeseburger, fries and strawberry milkshake, I sat in line for 20 more minutes before I got to the window to pay and pick up my meal. I didn't complain about the long wait because it looked like they were understaffed I was just glad I'm finally going home to eat my lunch. Ha! I get home and the bacon cheeseburger was super plain, no sauce, no tomatoes, pickles or whatever makes a good burger- just dry! Their fries- just ordinary. Nothing really to rave over. The strawberry milkshake was good but I've had better. I was hoping it would taste like Nations milkshake from the Bay Area. read more

Burger was overcooked and crunchy. Bun was cold and clammy. Fries were good tho. It's annoying that you have to ask for a drink refill as the employees do a great job of ignoring people standing at the counter, probably beacause they have to walk around to the back to get the refill (versus at the counter like Chick-fil-a). For the prices they charge, the burger should have been much much better, and there should be a better way to get a drink refill. read more

The burgers were not wrapped up in my to go order. Plus they only had chocolate shakes available WHAT!!!!! this is a new fast food restaurant in our area and no shakes. Major fail. Small things but they just yelled my name and number out why have both if you're not going to bring it to the table. read more

Thanks for coming to this side of AZ, I really enjoyed my Burger it was pretty good, enjoyed the service, hope to visit again very soon.

I ordered a hot dog for my mother in law and she said it was the worst she's ever had how do screw up a hot dog said it was hard .I ordered a triple for my son and I and we both agreed the meat was overcooked and cold we ordered 3 milkshakes and they were melted it took 40 min to receive are food .my daughter ordered a Blt and the lettuce was wilted and the tomatoes were soggy we paid 115 dollars for that crap . If anyone reads these don't go and try it's a waist of time and money you can get a better burger at Burger King for half the price and you won't wait 40 min .. read more

Two double cheeseburgers, one double cheeseburger with bacon, three fries and twi shakes, one malt. Not a thing to complain about! The burgers were hot, juicy and delicious. The fries were hot and fresh, the shakes and malt were delicious. The place was packed at 3:15. My only complaint would be the gender neutral bathrooms.... Women do not want to use toilets or clean up toilets where men pee on the seats! I know that's the new thing but, it's gross. read more

Extremely poor service very long wait time and food is cold by the time it arrives. Food was quite underwhelming!! Do not recommend this location!!!! read more

We came on Sunday afternoon at 12 o'clock which OK I get is lunchtime. The lobby was so packed we decided to order online and choose pick up inside. The wait time was 25 minutes according to the app. 45 minutes later we received notification that our order was ready for pick up. The order was not ready for another 15 minutes. One single patty burger, crinkle fries and lemonade cost $18. The food was okay, nothing special. But if I'm gonna pay $18 for a burger, I'm going to Red Robin or Bubba's 33. read more

Asked for avocado and this is what I get. Why would you feel okay to put this on any customers food just gross read more

Shake Shack Goodyear - Ice Cream & Frozen Yogurt Near Me - Goodyear, Arizona

WTF! Over priced. Over rated. Nine dollars for a happy meal sized burger with a half a piece of bacon. French fries cooked in old oil. Fried pickles doughy and greasy. Threw that sh*t away. Get out of town. read more

Everything needs to improve. Overpriced No combos No one at front counter Almost 20-25 minutes to get inside order Food was bland and Luke warm Complained to manager who insisted food was hot. Manager is a real "Richard" Only concern is drive through. No concern for customers who dine-in. Would rate no stars in that was an option. read more

Yes it was opening day, but the day before was supposed to be the opening day, it was friends & family day, well if you say your open, you are open, right? Waited in drive thru for 48 minutes. Understandable for opening day. My double cheeseburger was smaller then a double cheeseburger from McDonald's which costs $2.50, my burger costs $17 for thee smallest burger in the world. I could've gone to White Castle for $2. Very disappointed compared to the burgers I had at the Camelback location. The burger was cooked Medium, not sure that is what you are going for, but people don't like red/pink meat. Food was cold, my wife's chicken was good and a big sandwich, but cold. Very disappointed overall. Too over priced for Arizona. The 2 patties I received, were not 1/4 each. Whimpy, whimpy, whimpy where's the Beef? I had to try the new restaurant, but not going back. I can't afford NY prices. So Bummed. read more

Shake Shack Goodyear - Look at the size compared to my fingers, what a joke. The pickles were almost the size of the burgers. - Ice Cream & Frozen Yogurt Near Me - Goodyear, Arizona

I was there at 8:30 on a weeknight. Not busy at all. Yet it took 20-25 minutes to get a hamburger and fries with no drink. Why? The hamburger was fine. read more

I took my kids and their moms here the other day for a quick lunch, not sure why they needed to take so long with our orders considering I had been waiting for 45+ minutes. When my girlfriend finally got her food, she didn't receive any ranch so she went up and asked to which they replied they were out. Then, when I got my order it came with ranch so we were a bit confused. Along with this, when my son got his shake, it was melted. Halfway through our meal the music cut out and it never turned back on even when we left. Let's do better shake shack. read more

First time to Shake Shack, the fries were great, my wife loved her shake. Hamburger and Chicken sandwich was great also. Good food and we're small portioned. BUT TO PRICEY FOR ME! $40 read more

We were at Shake Shack shortly after it opened and wrote a poor review. We went back Saturday evening around 6:45 PM to try it again just in case perhaps we misjudged our first experience. This time the food was much better, but I still do not find it as a good value. (small burger, small bun). I do like hot dogs and tried the flat top hot dog. I found it very tasty. I liked it but it would be much better if they had better condiments for a hot dog (diced onions, tomatoes, relish). This time the wait time was absolutely horrible. We ordered in the from the kiosk and it took 43 minutes to deliver a Shake burger, a flat top hot dog, a chocolate shake and a lemonade. All the food was cold by the time we got it which means it was sitting somewhere during this long wait time. The drive thru was packed and there were a large number of online orders waiting to be picked up. I did notice that when the order if first placed, the persons manning the drink counter make the shakes and place them on a shelf to await the food order. This may account for the warm shakes as our shake sat at least 43 minutes before our food arrived. A freezer for shake storage would help. I know it takes a while or new teams to learn the operation of a restaurant in order to fill orders quickly. This particular team needs a lot more practice to get it right. Waiting 43 minutes for a simple order is unacceptable. They do list order time and delivery time on the receipts, so they are keeping metrics, but the manager and team need a lot of work to handle the extremely large volume of orders they are experiencing. read more

Went today 5 stars for amazing service! Luis thank you for your hospitality. I will be back! The food was delicious!

Was very disappointed in our experience. Went through the drive-thru tried ordering an Oreo shake they said they were out of all shakes. We ordered 2 sides of cheese sauce but we only received one and the other one was all dried out and congealed so it was not edible. Also ordered a chicken sandwich and the piece of chicken was so small it didn't even fill the size of the bun and it tasted burnt. Was excited to have shake shack come to Goodyear, unfortunately with the super high prices the quality of food should definitely be better. read more

Waiting 45 min inside for two burgers and a fry. They seem to call out a ready order every 4-6 minutes. Here's an idea--let's train the staff properly before we open to the public. Absolutely ridiculous you have customers waiting 45-55 min to get their drinks with their meal. And gender neutral bathrooms you've got to be kidding me. Hope this place fails! read more

I don't even know where to begin with how bad our experience at Shake Shack was last night. We went through the drive-thru to grab a couple shakes--simple, right? Instead, we were trapped in that line for two full hours. That's not exaggeration or dramatic flair--we were literally stuck, boxed in with no way out, for 120 miserable minutes. We had our small children with us and had to make multiple bathroom runs inside just to survive the wait. Not a single employee came out to update the cars or offer water, apologies, or even a heads-up. It was as if they were completely indifferent to the disaster unfolding outside. When we finally reached the window, our shakes tasted like they were made two hours earlier--because they probably were. Completely melted, warm, and unappetizing. If this is what Shake Shack calls "service," they should be embarrassed. This location is a total disaster. Inefficient, understaffed, poorly managed, and clearly unprepared to operate a drive-thru. Shake Shack needs to get their act together--or get out of the fast food game entirely. I'll never go back, and I'll be warning everyone I know to steer clear. read more

Burgers are really good better than most places customer service sucks Mexican guy at the drive thru act like he's force to be there really rude and snoty not good for the business is our first time trying this place I won't comeback manager should pay attention to its workers maybe little training how to treat customers read more

Two or three stars but only for the food, drinks and shakes and that's generous. First time, took my daughter; we were super excited to try this place. We went through the drive thru. We just got home and I had to write this review. Friday, 6/27/25, 5pm, Goodyear, AZ location. The young male that is taking orders for the drive thru should NOT be working the window. He should be in the back with no public contact. This is supposed to be an exciting experience! It was not. This person did not want to be at work, and or hates his job, this was terrible!! SO disappointed with the customer service! If the manager reads this, please immediately take him off drive thru! I asked him about my order, and he repeated it he sounded annoyed. Zero emotion when I got to the window, no smile how you are, NOTHING! The place was not busy. Maybe more employees are needed not sure. We don't plan on going back, it's unfortunate. We spent $68 and zero customer service! I wonder, if there is training given to the employees? This place is not going to make it! The food prices are very expensive. Why? Save your money. GO to 5 Guys or In and Out instead! read more

Love the food. Tender chicken bites, cheesy fries, yummy black and white shake. The problem? All gender bathrooms, seems there's a gender that can't hit the target..... read more

Food was ok, but insanely expensive. Customer service was horrible, but the size of the food is what got me. I'm not a big woman, but this burger was smaller than the palm of my hand. Fries were just a handful, and the drink wasn't enough at all. For $20?!?! Custard machine and the ice machine was down so nothing cold to cool off here. Will not be coming back even if it was the only option. read more

This review was from May, I forgot to write it up. We waited in line for about an hour, the staff was rude because we asked for ketchup and the lady at the window smarted off "it's in the bag!" We get home and it was not in the bag. The order given to us was not ours. The food was cold and the drinks melted. It was almost $50 for two meals. We hope the service gets better soon! I wanted to get my money back because it was not even our $50 order that we paid for, but didn't want to deal with the staff again. They are newly opened. read more

Customer service was poor, food was put together very messy. And one of my two burgers was forgotten. Sad

It seems they have worked out some of the Grand opening kinks some others mentioned. Burger and fries were great and I was through the drive thru in 5 minutes. Always enjoy The Shack when up for a juicy burger! Glad they opened a West Valley location read more

I had some yesterday and it was great. So great I was like I want some more as a lil celebration. Got to the shake shack at around 9:20. I could hear people saying their piece through the drive thru speaker and not really having much to say or do other than say I'm sorry for the wait. I didn't place my order until after 10:45. I had to change my order because they were out of avocados and chicken. I didn't pay until 11:18. Then they didn't know if they had my order. I didn't get to my food until about 11:30. Food was cold, not what we wanted, and received no discount or anything on something that is already pricy but became excessive in terms of how much time I spent there for the quality of what I received. The people working were doing what they could and I'm not upset with them because I imagine they were overwhelmed and over it. But there's got to be something done. Ruined dinner and food for the family. Unacceptable. read more

Burger are super small nearly $25 per person paid $47 for me and my son oh by they way single Burger. not coming back that's forsure left a 20% tip before serving food not good. Ps didn't even get napkins read more

Where do I even start... Costumer service was so unbelievably terrible. We got there ordered, and over an hour later and there was still no food. There was also another group waiting and they had been waiting for 2 hours for their food which they had still not received. It would say the order is ready then the order would not come out till 45 minutes later. Overall not impressed with the experience or costumer service, but the food was good even though it took 2 hours to get to me. For the price I'm paying the service needs to be better. read more

1 hour in a drive through line and counting when there's a total of 5 cars. Absolute incompetence.

Stopped by this place before a movie, and it was a huge mistake. The wait time was nearly an hour just for basic burgers. The restaurant was dirty--tables hadn't been cleaned and the bathroom was in terrible shape. We saw multiple people walk out after waiting too long without getting their food. When we finally got ours, it was just okay--definitely not worth the wait or the price. We ended up having to change our movie time because of the delay. Very disappointed and won't be coming back. read more

I wish I could give it 0 stars. This is the second time my family and I tried to come and eat here and you walk into store with no welcome and you look around and nobody has food in front of them. Both time the waits were over 1 hour for food so we left. Safe to say I'm not going back. read more

To dam expensive for some small burgers you might as well go to Red Robin down the street for a real burger

Horrible service, 1 lane, 1 person taking orders, chatting employees while the line is out the parking lot. Got our food and the fries are stone cold out the window. Haven't cked the burger, scared to be disappointed even more. read more

An $11.00 Double Cheeseburger, No flavor, no seasoning just boring. Should of went to In N Out. For that price, could of got a double double, fries and a drink. Give them a few months and people won't go because of the price and the boring food. My stomach is talking to my soul in a Chris Tucker voice: Don't you ever, I mean ever, ingest that boring food again. read more

I went to pick up some take out. I walk in and no one is at the front, no one says hello welcome, nothing, which whatever right. I'm standing there and the young women that work there clearly see me standing there waiting for help, and they are just messing around being loud laughing. Mind you, they never helped me. One of the girls aggressively puts a bag on the shelf, right in front of my face, still says nothing. The order was mine & I had a drink and my order and I wasn't sure if it was inside the sealed bag., still no one around to ask for help. Then a you g man walks by and at this point I am so annoyed because the girls were so obnoxious so I tell the man "I'm missing my drink.." he says sorry ma'am I'll be right back. He was nice and could tell the environment of his co workers was irritating. Food was okay, but if I am $45 for two burgers one drink and one fries, customer service needs to match that. The worst part is, the girls were really getting a kick out of just messing around and irritating people, I don't get how no one has said anything to them yet. read more

Ordered on kiosk, received text that I would get a text when order was ready, instructed to take a table marker and enter number on marker. About 30 minutes later and no text, I had to ask someone cleaning tables if my order was ready, it was sitting with the door dash orders all along. She handed me a melted shake and cold food. She offered to make a new shake which I accepted, she came back with the same one with more whip cream on the top, same melted shake. When handed to me the top popped off and spilled all over my hand. I then asked for a refund for the now cold burgers. The manager then asked if I paid by card and proceeds to register but then takes someone else in front of me. By now I have been in there for over an hour with no food and the shake is dripping in my hand. They charged me for the useless shake which I had to throw away upon exiting because the top came off once again. No apology, and horrific service. read more