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    J Jill

    5.0 (1 review)
    Closed 11:00 am - 6:00 pm

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    Photo of Lisa R.
    21
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    2 years ago

    Another 5 star experience at the JJill in Acton, MA. Maryellen is outstanding in customer service. She is a joy to work with!

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    Jo Karen

    Jo Karen

    3.9
    (22 reviews)
    2.8 mi
    $$

    Very nice person on phone made my appt today and also greeted me when I entered today. Despite…read morehaving appt for "fitting", when I entered store another customer came in after, who received hearty greeting and spent time talking about her home renovations with 2nd sales person supposed to take my appt, while I stood waiting to be acknowledged by 2nd sales person. Even after first nice sales person told her I was waiting. Was given a bra that didn't fit, at all. Person supposed to take care of my appt continued to other dressing room to 2nd customer while I as trying one on. Think because I showed up in jeans and tee, not dressed up, she didn't realize was about to drop cashola to get right products. First sales person tried to convince me to stay (she was very nice), but, was miffed how 2nd sales person supposed to help with my first time ever appt, didn't handle. Won't waste time going back. Didn't mind waiting a few minutes, but being ignored, didn't make good impression, especially when ready to make investment.

    As requested by the store's website, I called to make an appointment for a fitting. I am not sure…read morewhy I even bothered since the salespeople spent more time helping walk-ins. Perhaps it was unrealistic to expect that an appointment meant some level of individualized attention. Clearly the salesperson was more interested in the long-time client who walked in after me rather than honoring my appointment. Evidently, the salesperson doesn't understand how you get long-time clients is by treating each and every customer like they were rather than they are expendable and not worth their time. I selected one bra. Normally good salespeople will ask would you like additional items in that size or a different type. Nope, not this salesperson; because she was too busy picking out items to try on for her other client. I was willing to spend some decent money on a good set of bras. I reluctantly bought the one and really should have just left without buying anything. I will not be back.

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    Store panorama as of August 8th 2015
    Store panorama as of August 8th 2015
    Jo Karen

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    Marx Running & Fitness Center

    Marx Running & Fitness Center

    4.5
    (20 reviews)
    2.3 mi
    $$$

    This place was a lifesaver for me. I recently did the Boston Tough Ruck. In my haste, I left some…read moreof my supplies at home back in Texas. I checked Yelp and this place was open for ~20 more minutes. I quickly went to Marx. Once I arrived, I was greeted by a staff member who helped me find all the supplies I needed. I also told him about the event I was doing. Because of the rain, he also suggested some water proofing spray for my shoes. While the water did eventually work its way into my shoes -- my feet were able to stay dryer for longer than the rest of my group. A few folks in my group got blisters from the wet feet -- mine made it through fine. So happy this place was able to help!

    Took one of my kids here to get her first pair of running shoes. Having been a runner for years…read morewith issues (plantar fasciitis, bone spurs, and chronic pain) I wanted her starting out right. Asher only had one other customer he was finishing up with. When he finished up he took the time to make sure he analyzed her stride and mechanics with a camera focused on the belt of the treadmill. He broke down the analysis for us and did it for each shoe. On top of that, we didn't ask for discounts, when you go to a store like this I just believe you're going to pay more. No, Asher asked if she was a local student, because local students get a discount. He also insisted last year's model would be cheaper and just as beneficial. I was VERY impressed with the store and customer service. Of course they have all the brands I've leaned towards (Brooks and Hoka) and a few others. It's a small store but they seem to have a lot of shoes inventoried in the back. Definitely will go back there. I've bought most of my shoes based on price and haven't been fitted in years. I may start once this next set wear out. Great store, and thank you, Asher!

    J Jill - accessories - Updated June 2026

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