BAIT AND SWITCH!!! Stay away!
We went in to see a vehicle that was accident free and looked very clean online. The vehicle had high milage and condition was nothing like it was described online. There were stains everywhere, foot prints and scuff marks, dog hair and deep scratches. Dave said they had the car for 3 weeks and didn't have time to clean it yet. (This is a small business, they had 10 cars on their small lot. really?) He also told us there was no accidents and there was nothing to worry about. We decided to test drive the car, and Dave gave us a price. We asked for a car fax and of-course there was damage reported. Dave says "oh, I didn't know."
HE wrote down the VIN make and model with the tax and charges broken down. Said he can have it clean if we wanted to come back tomorrow. We decided to think it over, and come back the next day.
We speak with Dave again since he is the only employee there, about the price and confirmed it. The car was not cleaned as promised. We test drive the car again, and decided since the price was low, we can over look the ware on the car. When we go inside to do the paperwork, we confirm the price again and he affirms. When he fills out the paperwork, he states he made a "mistake" and the price is lot more now. We explained we had confirmed the price several times yesterday and again today so there would be no confusion. He says he makes mistakes and people need to understand. Now he can't sell us the car after we wasted all our time and trips to their lot for the price he has written down.
We asked about the owners and Dave said he's not there and he can give a contact number. So we call and explain to him the tactics his only employee is doing. In speaking with Jeff Campbell, he gets offensive and yells at us and "we are bullS#%!ers " and "I talk big on the phone but I should come down." Well, we were there at his lot 2 times and he was the one that was not there. Jeff I'm not in grade school and don't put hands on people or threaten them with physical harm . So not only did they try to screw us over being unethical, we were verbally abused and threatened by the owner Jeff Campbell when we calmly tried to explain what and how things happened and what he can do to correct or resolve the issue. But his belligerent behavior and insults make it clear why they don't have other employees and that "bait and switch" is normal and customer service does not exists for their business. STAY AWAY FROM THIS PLACE! read more