Our initial interaction with Moe was good, however, once we were out of the shop, the vehicle that he sold to us...has been a nightmare! He told us that he made the initial repairs that we mentioned when we first began the process to purchase the vehicle, but my wife had to bring it back a couple of times, one time to fix the passenger side window, even though he said his people fixed and said it was not a motor issue. Recently, it came off the track again and we had to spend the money to finally get it properly fixed. The lights were out in the front and back. He told us he replaced them - not so!
We have had issues with oil leaking, oil burning, excessive oil consumption, the lower control arms were damaged and needed to be replaced, hoses that were dirty and needed replacing, and the window regulator was never repaired correctly. The latest issue is now a cracked radiator. Moe claimed that he thoroughly examined the vehicle and that his people looked at everything in detail, but let me tell you - that's all nonsense! This guy is a scam artist operating a shady business. If you are in the market to purchase a new car, stay far away from the Royal Auto Group. His business appears to be orderly (nice office), but the truth is that's a façade to make the business look good.
If I was able to give 0 stars, I would. Not sure how this guy has good reviews. They must be his friends. Nobody in their right state of mind would give this shop a good review. I wouldn't recommend this shop to my worst enemy. Stay away! read more