Yikes. Let me preface this review by saying we ordered on New Years Eve. So I expected SOME level of chaos. But any good Chinese/Japanese restaurant should be well-staffed and prepared for the New Years Eve rush. We put in our order at around 7:15 and were told it would be about 1.5 hours, which I sort of expected. We walked into a scenario of young kids managing the front of the house (I would say 18 or under), calling out numbers for pick-up orders and no one was responding. They seemed so unorganized. When we approached the desk, the girl at the register was on the phone taking an order, seemed confused, said "um, hold on" and went to hand the phone to another kid (without putting it on mute or anything) and said "can you give him a total and time?" to which the other kid took the phone and said "we can call you back with a total." They hung up and, while surrounded by other customers, said "tell him it'll take 5 hours, HAHAHAHAHA!" Really? That's how you treat customers when they can't hear you? Then someone finally looked up at us and said "are you being helped yet?" Obviously not...
So the young girl proceeded to ask me for my order number. Um, what? "I wasn't given one." She rolled her eyes. Really?? Then asked for my phone number and started sorting through the 8 take-out bags on the counter (which clearly didn't belong to anyone currently waiting for their orders because the staff was all jacked up). Then she said, "I guess it isn't ready yet". Okay, it's now 8:50, so it's been an hour and half. We waited for about another 10 minutes and got our food and left.
Fast forward to getting home, we opened the bag and there was an error with one of our rolls, I specifically asked for no roe and there it was, gleaming orange all over my california roll. So I called the restaurant back and the girl answered, I explained the situation. She said, "Oh, sorry about that, hang on just a second" handed the phone to the other kid (again) and he answered asking what the problem was. She couldn't even explain it to him, I had to repeat myself. He said "would you like a credit on your receipt or would you like us to make you another?" I wanted my sushi so I obviously opted for the latter. He responded "okay, we'll have that ready for you in just a minute." We get back in the car, go back to the restuarant, walk in and it's a whole new group of staff, now all adults. The young girl and guy are no where to be found. They ask if they can help me, I told them I just called and am waiting for a remake of my California roll. They all looked confused. Come on, now. So I explain again, and one of them goes to the sushi chef and asks him and he shakes his head, never made it. URGH! So now we're waiting for them to make it.
As we're waiting, there are two women waiting for an order also. I hear one of them call over an employee, receipt in hand and proceeds to say something to the extent of "this is the third time I've come here and all three times, there have been issues with my order." In my head I'm thinking, "why would you come back after the first?!" Then we watched another young employee rush by an empty table, knock over a bottle of soy sauce onto the table and tablecloth, uprighted the bottle and kept on walking to get a pen to take another table's order. Never even cleaned up the mess. Good grief.
Finally our corrected roll is finished, we took it, and left. My husband then overheard one of the older employees ask another "Did they pay for that?" This place is a class act.
And on top of everything, the sushi was flavorless, the rice was mushy, and the edamame was overcooked and way undersalted. We won't be going back. read more