I'm not even one to make reviews, but wow! Excellent customer service from the time I called to make my appointment to the finish product. Andy took his time with each and every finger!! And was patient while I was indecisive picking my color. Overall, very pleased with my service, and will definitely come back. read more

IPolish Nail Bar - Nail Salons Near Me - Phoenix, Arizona

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Very clean and organized both times I've went here for a pedi. Heather was great! Highly recommend.

Absolutely amazing pedicure! The establishment was clean and cautious during Covid. The staff is courteous and accommodating! read more

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While I understand that charging a surcharge for card transactions is becoming the norm at nail salons, this salon's practice of applying it is very shady. When I called to make my appointment, I was not made aware of this new policy. Additionally, I was not made aware when I came in for my appointment. It wasn't until after I received my service that I was made aware of the surcharge. They pointed to signs on two walls the size of printer paper with information regarding which cards are accepted with TINY print mentioning a surcharge. In my opinion this is a dishonest and predatory practice of "complying" with the states surcharge policies. I don't enjoy spending over $100 for a service to then be charged 4% on top so that the company can do business. I was directed to take cash out from a free standing atm. Again, I'm not interested in paying a fee. Nor am I interested in inserting my card with sensitive information to a third party atm vendor. read more

Such a great experience! This play is so glamorous and amazing costumer service! Me and my partner didn't have an appointment and they took us in. Everything was so clean, organized, and had sanitized. They were really inclusive and such a judge free environment! Will be coming back to them and definitely recommend it if you want amazing quality service. read more

Probably one of the best pedicures ive ever had! This place is super clean. Everyone is very nice. Loved it! Ill definitely be back!!! See Tommy he's Amazing!! read more

Tommy is amazing. He pays very close attention to detail, which says a lot about the work he does. Perfect gel mani every time.

My first visit to iPolish was absolutely perfect. I originally went in with the idea for a purple French, but Jonathan guided me into my purple-glitter-ombré fantasy. He paid extreme attention to detail, and took control with my design/color scheme which I really appreciated, since I am quite indecisive. The result was better than anything I could have imagined. Not only is it beautiful, but it's neat and done extremely well with careful technique. I've tried several salons in Phoenix and nothing has even remotely compared to iPolish. I literally just got them done and I can't wait for my next visit. I put all my faith in Jonathan and he did not let me down! read more

IPolish Nail Bar - SNS POWDER GEL WITH OMBRÉ & GLITTER by JONATHAN - Nail Salons Near Me - Phoenix, Arizona

I usually come here once a month or two to get my pedicures and eyebrows waxed. Today- I decided to go with a friend to get a pedicure, an acrylic set and eyebrows waxed. the two older ladies that did our pedicures were rude and judgemental. They had attitudes and one of them didn't even show my friend the brochure for prices- she already started the pedicure.. even though no one said what they wanted? Tiffany is AMAZING at eyebrows and I request her every time! I had a man do my nails today and he did a good job just tried pushing longer nails on me and told me that one of the nails was shorter due to people's fingers being different sizes..? I dont know what that meant.. I'm just overall upset at the customer service here. read more

Tommy did my pedicure! He took his time with it and it looks amazing! Super nice to talk to! I was impressed with the whole staff and atmosphere! Will only be going to Tommy for my pedis from now on! read more

If you are looking for good customer DONT COME HERE. The prices are ridiculous and when you ask for clarification the nail techs are rude. Each nail tech has different prices which is weird. They do not know how to run a business. After asking for clarification the nail tech sent me away for no reason. The receptionist or boss at the front desk did not care either. read more

My boyfriend and I just got mani/pedi service for Valentine's Day, and we LOVED everything about the experience!! Everyone was so polite and nice, masks were enforced, and the nail bar itself is absolutely beautiful. You really feel like you're in a spa! I'd love to go back soon read more

I've been here twice so far and I will keep coming back! Derrin does an amazing job with my nails! I always leave happy! Thank you! read more

IPolish Nail Bar - Nail Salons Near Me - Phoenix, Arizona

The way they run this business is a scam!!! I love Andy, he is amazing and has great attention to detail for my acrylics. But unfortunately I will not be coming back to this salon. Automatically when paying with debit or credit a 3% tip will be added. Since when does that happen , tips are OPTIONAL. We pay for a service and it's up to the customer if they want to tip or not! I do not mind tipping but when I heard this just now. I was flabbergasted, and conveniently there is an atm inside the salon. For what! When as a customer you should be able to pay with your card and if you want to add the amount of tip you see fit for the service! Makes no Sense! Thank you Andy! But I will NOT come back to this place! read more

Such a great experience, from the ease of making an appointment online to the relaxing experience I had. The decor is nice and the staff are super friendly. This will be my new nail place in downtown Phoenix, going forward! read more

I never leave reviews but do not come to this place. The customer service is terrible and they are so rude. Made an appointment for a pedicure and manicure and I drove from far to get here and they said they only had me down for 1. When I clearly made it for both. The person at the front refused to admit it. read more

My experience felt very rushed. The lady did not spend time massaging my leg she just put chemical on and took it off all she did was rub my legs I was looking and waiting for her to massage my legs and foot and it never happened in a blink of an eye it was done my toenails was clipped a little which I wanted it lower not satisfied at all. read more

Had a pedicure today for the first time with Tommy. Very relaxing, I did not have an appointment, they were very accommodating. The pedicure was amazing, so relaxing. The salon is absolutely gorgeous, I will absolutely be having my pedicures done at the salon. It is so close to my house, it's so convenient but also it's clean and beautiful! Thank you Tommy for an amazing pedicure, I can't wait to have my next nail service at IPolish! read more

I've been looking for a new nail place in the central area I've had some recent horror story experiences so coming here was a breath of fresh air. Reasonably priced a little more towards the higher side when it comes to pedicures. My experience was over all great. Only complaint they rushed me out immediately once my toes were painted didn't give me any time to sit while they dried nor did they help me put my shoes on.... I've never felt so rushed out of a good experience before. It made my mood change & the tip lower as well. read more

Have been going here for a long time. Usually see Jennifer and she is amazing!! Today was a horrible experience and that is the reason for the 2 stars. I arrived at 2:30 with an appointment to see tiffany. The guy at the desk tells me that it will be 20-30 minutes. I ask to start with my pedicure instead and he says yes. I am still waiting and he comes back to say they will wrap my dip nails while i wait. This wrapping process takes 30 minutes. It has never taken this long. Finally I see tiffany. She was super apologetic and kind (and did a great job on my nails), i do not fault this poor experience on her. She is extremely quick and gets my nails done in 40 minutes (shaping, dip with colored french). When it is time for my pedicure, i end up sitting in cold water for 40 minutes before being seen. Pedicure was fine as well. Finally (after almost 3 hours) I am ready to leave and the guy at the front charges my card the wrong amount and now I am out money as I wait for this refund to be processed. Seems like all of this could be avoided and they were definitely off their game today as I usually have a great and easy experience. Highly disappointed and frustrated. Only giving this an extra star because my bails turned out ok, otherwise would be 1. read more

What a beautiful interior! I was hoping this would become my new salon because it is so close to my house and is conveniently located next to both of my preferred grocery stores. Unfortunately, the services and variety of styles/colors are extremely limited. I wasn't offered a very friendly welcome and was under the impression I was a nuisance for requesting an acrylic fill while unsure of which Chrome colors they had available. I was ushered to a chair and 150 artificial nails (some on key rings and some in books) were plopped onto my lap. Only about a dozen were the requested Chrome and only 3 of those were absent of chunky sparkles or a noticeable green iridescent hue, both of which completely defeat the purpose of Chrome in its entirety. There were cases of bottled water stacked against the wall that I saw employees and customers alike drinking, but I wasn't offered any. I had to place my bag on the dusty dirty floor without anyone showing me a place I could either hang it or set it on one of the many empty chairs/stations on either side of me. You would think in a newer nicer place, they would have hooks for bags. As my old color was being removed, the nail tech barely acknowledged me unless she was trying to pressure me into the new color, "You decide yet?" "What do you want?" She and her fellow nail tech were talking to each other in their native language while nodding and pointing at me and my nails. Maybe they were saying something nice, or maybe they weren't...I'll never know. I didn't feel like any of the colors were going to work, however, I was in the chair with my acrylics shaved down so I needed to make the decision. I reluctantly asked "Do you offer Tiger's Eye by any chance?" The tech did all but roll her eyes at that and said "No. We don't do that. We do what's in your lap. That's it." Ok, point taken. My mistake. I apologized for even asking because I didn't want to be 'that' person. I chose one of the only Chrome colors that I might be able to use as a neutral Christmas color for the holidays and the small formal dinners I have to attend with my husband and his coworkers. She said "Chrome costs extra." I said I was fine with that because I know it requires more layers and layers cost more due to the time the service takes and the amount of product used. The tech used her bare finger to dab the color on as opposed to a brush or dry sponge to apply it properly. Because of that, natural oils were transferred onto the powder, which in turn made the color "bleed" underneath the top coat which stained my cuticles and warped the shine. Additionally, usually, when someone gets a new color they are unfamiliar with, a tech will do the smallest of their fingernails as a demonstration, in case the client sees it and realizes it's not going to work. No such courtesy was given as color was haphazardly applied to all of my nails. Even though it wasn't my ideal color and it was not even close to what I had picked out, it actually looked pretty decent. I felt that a complaint would be met with anger and annoyance so I declined to voice any issue. Shortly after what I now understand was the final coat, my tech said "Ok" and tossed my hands back to me under the plastic divider and continued her conversation with her neighboring tech. I'm embarrassed to admit that it took me almost a full minute before realizing she was finished with me and that I needed to show myself out. I'm usually told something along the lines of "Thank you for coming!" "Do you like them? All done!" followed by pointing or directing me to the register to check out. I made my way to the cashier/manager and I tried to hold in my surprise when she gave me the amount of $55 for a fill and polish. 55 dollars before tax/tip to fill regular acrylic nails and new polish!!!?!? I have been to A LOT of nail places over the years all over the country and never has a fill with polish cost more than $40 in even the most affluent locations of nail bars. I understand Chrome was an extra charge that I agreed to however, never would I have thought it would be THAT much more. A brand new set with removal, shape and polish is the only time I have paid more than $55. I still tipped more than 20% because I have work in the service industry and I know times are tough for all of us right now. I gave this place 2 stars instead of 1 because I feel I didn't give them the opportunity to right their many wrongs. Had I felt comfortable enough to voice a complaint, certain things could have possibly been rectified/fixed/adjusted. This review isn't intended to try and sabotage a business, but rather to give future customers an idea of what their experience might be. Maybe it was just an "off day" but I won't be returning in order to confirm that. read more

We're from out of town visiting our daughters in college and walked in for mani/pedis. This place was awesome! Clean professional and gentle. All our nails looked great. Highly recommend read more

I've gone here several times because it's a great location for me, but there's several issues. You can't make an appointment online only by phone and most of the time the phone is busy or if you do get to talk to someone they don't put you on hold they legit just put the phone down while they help others while you sit there and listen to the chaos on the other side. If you do manage to get an appointment they still pass you along to other technicians during your time there. Last time I went I had over 4 people work on my nails and it took 3 hours for an SNS dip with a small design. Andy is the best technician there and it's great at designs, the manager there just needs to focus more on the guests and less on the money. They are overbooking and overwhelmed. read more

I never write Yelp reviews but feel like I need to. This place is across the street from me so it's convenient but I've had HORRIBLE experiences both times. Do not go here. After getting dip powder and sitting there for over an hour they looked like they had been grown out for 3 weeks already, the color was not even close to my cuticle, the shape was not what I asked for. Just terrible. So bad so that a woman came over and looked and HAD TO SOAK THEM OFF AND RE DO THEM COMPLETELY. So I had to sit there for another hour!!! He also cut me with the nail buffer so I'm bleeding and then he got acetone in the cut! My nails are crooked, bumpy and streaky. I came back for a pedicure to give them another chance and it was equally as bad. Don't waste your time or money here. read more

I've been here 5x since it's close to my home and out of 5, I've had 1 good experience. The lady who runs the place is really rude and money hungry. The techs don't talk to you but they do talk about you and amongst themselves in their language. My tech coughed the entire time I got my service. It was dreadful. I asked for gel but after 4x of him saying get dip I finally just got dip so he would stop asking me and that turned out to be a 64.00 mistake! Guess he also Upsold me on "cuticle" grooming which I didn't know was a thing but when I got the bill I guess it was. My dip turned out a different color than what I wanted and really thick. It looks like I have fake nails which I don't like. I also got a 12.00 polish change on my toes. Yes 12.00 to paint my toes. I still left a 15.00 tip but that will be the last time. There is nothing that sets this for place apart from any other traditional nail shop except greed and rude people. :/ I do not mind paying a premium price if I get premium service. Save your money. read more

This place is the absolute worse. I asked for my nails to get dipped - which they rushed through and only put polish on. For $40 dollars - no cuticle trim, no nail shaping, the worst quality of service. I went to pay for my nails, to complain on the lack of service and paid full with tip. The woman who did my nails then decided to give my tip back to me, after they all started taking in a foreign language right in front of my face. I have never been treated with such disrespect!!!! Never go here read more

Made an appointment. Waited over 20 mins and they still weren't ready to start. What's the point of making an appointment if you're not going to be on time. Had to leave without my services and won't be coming back. read more

I'm not the type of person to leave a bad review on a salon but iPolish nail bar is not a good salon. I've been to this salon multiple times, and I've had one good experience with Andy. Every other time they have done a poor job. They are very pricy and the price does not add up with the the work they do. I don't recommend this salon... read more

****Please separate the Great service of the Nails Techs from the front desk *** Completely different experiences which is why they are 4/5 . The techs are very talented . I have been going to Andy for over 1 year now . My nails are impeccable and he is efficient and thorough . He is licensed and very experienced in what he does . He works hard and if you don't like it , he will fix it .. but that front desk .... Definitely disorganized. I come faithfully every month and spend my hard earned money and constantly get greeted with an attitude from walking into the door . They talk to ppl on the phone , they talk to ppl next to them and then just slap an iPad in front of you to "check in" and just sit down and don't give you an estimated time of the wait like a professional would . They do not schedule the techs in an organized manner even with an appt , so don't let them fool you into thinking an appt is better . YOU WILL STILL WAIT and they do not care ! They know the techs sometime need 1hr to 90 mins per person, and will schedule them appts every hour until close to be greedy and make them rush to not upset the customer, but make you still wait 25-30 mins with an appt and look at you like you have the problem .It's not the fault of the techs, I wouldn't rush my work either , but from when you call to when you come, they have the most dismissive, degrading attitude until you pay and tip (again front desk , not the techs ) then is all smiles and how are your nails !!?? I come because Andy , Trinity , Jennifer, are all good at nails and my nails have grown longer and are healthy and strong . The reason they are busy is because the nail techs do great work ! My advice is don't have anything to do when you go and expect to wait long then your experience will be fine . If you book an appt , again expect to wait . Never go on Saturdays if you can. Sundays are better early . Parking sucks too so plan if you make an appt 10 mins to find parking . Other than that, you definitely want to get your nails done here , just have to have extreme patience! read more

Really bad. I went to Amie and my acrylics were awful. Bumps and ridges, different lengths and she was so far away from my cuticle that it looked like they were ready to be filled! I can't speak to any of the other staffs work. I've tried to fix them but a week later and I'm still looking down sad. Save your hard earned money. read more

Terrible experience just by walking in- walked in was ignored, the iPad was turned and tapped by the front desk, I put in my name, didn't know how I would be checking in. They ignored me when I tried to ask questions. I walked out and I called and was told to hold briefly, was then on hold for over 10 min, so I left. I will not come back. read more

My friend and I had appointment at 4:15 for two pedicures and two sets of dipping powder manicures. We checked in on time only to be taken back 40 minutes late. The nail tech at the time to remove my gel pedicure proceeded to rip off the gel polish hurting me the whole time. It almost felt like my toe nails were coming off and to top it off I paid $50 for a pedicure that did not include callus removal which was a bummer! During my manicure the tech asked what shape I wanted on my natural nails, I said round like they are now but instead the tech gave me "almond tip" I stayed quiet as I was already running late for a dinner reservation. Once all done, I paid for the services just to be told that they had charged me extra for the "almond tips" I DID NOT ASK FOR! At this point I was livid for the crappy service I had received and for the extra charge that had never been disclosed at the time of the service. I made a complaint only to be told that their wasn't anything they could do. read more

Loved what Kimberly did with my nails!! I got right in without an appointment and the salon was so fresh and clean. It's my new spot for nails. read more

I've been here 4 times now and each time was better than the next, except for today. Overall a great place but I don't think it's fair at all to provide a service (nail shaping) without asking first or ensuring the customer knows the cost of the extra service. I don't consider my natural nails to look "coffin" shaped, especially seeing all my friends getting acrylics and getting *actual* nail shaping. Kevin was amazing last time; and Tracey was the best pedicure I've had. But while checking out the front desk staff said "I'll give her your feedback" instead of trying to make it right. Did I still tip? Yes. Did I still give them a 4* review? Yea. But I'm not thrilled and honestly not sure if I'll be coming back. My advice, be sure to ask about what you're paying for before going to pay.. cause they aren't cutting you any sympathy at the front when your credit card is out. Disappointed. Thought I finally found "my nail spot". read more

So irritated. I went in to get gel nails and they signed me in and I waited and waited. There were at least 3 nail techs sitting talking. No one brought me samples or said anything. I walked out. read more

Manicures are really just a polish change- booked a dip manicure and there was no cuticle trim, lotion, etc. Just application of the dip. A dip "manicure" and regular pedicure took 2.5 hours (with an appt), and still charged $90 before tip for just the basics, and an absurd amount of time. Watched 3 people walk out after their mani before getting their scheduled pedi. read more

I made an appointment and showed up on time after waiting 15 minutes past my appointment time I asked how much longer I would have to wait and I was told it would be another 15 minutes. I do not have time to waste I would've preferred to have not been given an appointment then to be lied to and have my time wasted. This was my first and last experience with this place. read more

I have been using the same nail tech (Katie) for over a year, and recently followed her to her new location which is iPolish. Today she was very unprofessional and rude, evidenced by not speaking and saying one single word. On other occasions you can't get her to stop talking, which I don't mind. She knows that every two weeks for over a year I get both my nails and toes done. Any other time the techs try to upsell you, but today she rushed my nails and to help a different customer. Never have I not had my nails match my toes! Because of the manager not properly booking my appointment per my usual request, and forgetting to book my pedicure, I was rudely told I'd have to wait until someone else is available, as opposed to them making it right. Being in the customer service field as well, I was always taught to first apologize and next make it right. This didn't happen! I bring my kids here regularly, and spend almost $400/month, but for sure won't be doing that anymore. Also interesting to see that only certain people are offered water. read more

I have been coming here for a while and was so disappointed that it took 30 minutes to get me in water after my APPOINTMENT time. No one was apologetic or seemed to care and then the person I made the apt with wasn't even available??!! The man in the Yankees hat was a total unapologetic jerk and talked about me indirectly in front of me to his customer that was next to me!! I would have been way less upset if it was handled better and professionally...when your nail salon overbooked and was 30 minutes behind. Since you were so insincere and rude when it was your salons mistake it made me way more upset. In addition to that I got the worst nail tech for my pedicure that tried to drill the gel off all the way to my real nail without soaking and burned my nail. She couldn't understand one word I said. Thank God your newly hired nail girl stepped in to take over and was actually nice. All of the techs I have liked have quit. I've come here so many times I've filled up a stamp card but now I don't want to come back to this crappy and extremely rude experience. Word of advice BE KIND TO YOUR PAYING CUSTOMERS (especially repeat loyal ones) WHEN YOU MAKE A SCHEDULING MISTAKE. I am so upset about how I was treated when you made a mistake. I can't even imagine being 30 minutes late to my clients and then being rude to them!! Unreal. read more

I came to fix a nail that I got done Friday , mind you it's Monday & it broke .. I drove all the way because they can never answer the phone. I got there, waited 10mins before someone helped me out. She proceeded to tell me that it was my fault . & to go home and come back another day. She was super rude . I wouldn't recommend honestly . She always treats the other Americans betters .. read more