I have been here at least 8-9 times and brought a friend with me almost every time. I've had to go back multiple times for fixing or redoing nails because they chip or the art comes off- its always something it feels like. But I kept giving them the benefit of the doubt, I know things happen. I got dip one time awhile back and it chipped almost immediately, the guy told me it was my nails, said they grew upwards? So I never got dip again but that didn't seem like a real reason they just wanted to not take the blame for possibly rushing the process and not letting it set, we'll never know. I know I didn't like being told it was my problem, when they pushed the product on me after I repeatedly said no I would like gel.
The real issue was this last time I went, it was a Saturday and I requested Jonathan, they got me sat with him and he said he couldn't see me today but this coming week was more free for a full set. I agreed, went to the front to rebook with him specifically and got my text and showed up for the appointment but I didn't get sat with Jonathan. I really thought the guy was going to just get me started but nope he started doing my tips right away. I was confused since Jonathan was sitting 2 seats next to me, I ignored it because I wanted to give them the benefit of the doubt that it was a mix up. But I could have gone anywhere to get this rushed nails that they did. I wanted Jonathan because I know he is the best tech there. He takes his time and is super neat and always leaves me feeling great. I was slightly annoyed. I moved past it and got even a pedicure/ not the cheap one. I get to the check out ~120$ and think this is where I need to say something and let them know of the mistake. The lady tells me its MY fault for the mix up and I should have clicked the link in the text confirmation. I did not book this appointment- this was the person who booked it on Saturday. She then proceeds to show me MY mistake on my phone. I just couldn't believe she was telling me I booked my appointment wrong, and when I pressed that I did not book it she tells me it could have been a error in their system but it is still my fault for not looking at the link. I'm sorry but If I book with you, you input the information wrong, that's YOUR fault. She wasn't taking no for an answer and I wasn't about to make a real issue about it but I want others to know they don't care about your satisfaction or anything here they just will tell you your wrong. I wasn't asking for compensation, I just wanted them to apologize at the very least and look into it. They were closing and had a line so I was the last person they wanted to help. I wont be coming back and I will make sure none of my friends do either. I hope others see this and stay away. read more