Short and sweet: we called ahead to make sure they were open and able to register and smog check…read moreour car between 5:55 and 6:10 (time it takes to get there and not be late for babysitting). Phone etiquette was fine. But the top notch is we didn't have to ask the staff to MAKE SURE (you know how that is); they asked the attendant specifically and had them expecting us. He knew we were in a hurry. Though he was also training someone, he was quick and did what he could to make the paperwork happen as fast as possible. Very considerate and polite. Also, a little humor from staff was the extra star (this is for the guy who did all the actual work).

On 4/22/26 I stopped in for assistance with something underneath my car dragging after road debris…read moreloosened it. Abel was very helpful. He and another Jiffy Lube staff member secured the flap at no charge. On other occasions I have good experiences, I stop in for top offs and tire pressure checks in between oil changes.

Fabulous communication and support. Handled our Ford Transport that many shops cannot. Recommend…read morefor you auto needs.

Great Communication and service I highly recommend…read moreSunshine. My motorhome drives so smooth now

I've been coming here for five years and have always had good service, until today. The minute I…read morepulled up I popped the hood on my Honda, which I do out of habit since I also drive a '95 Ford, and the guy immediately raises his voice at me and says "don't pop the hood!" It actually made me jump. I've been in customer service for 30 years, and that is NOT how you speak to a customer. I get it that the newer model cars are tested differently with the smog computer, but that still does not give anyone the right to speak to a customer that way.

Was in and out of there real quick! there was no line. awesome service. And only $25.99 with tax…read moreand certificate

My car died while shopping on Monday morning so I called AAA. As luck would have it I had it towed…read moreto American Auto Air & Repair. I can't say enough about this place. as this is my 2nd time here . The first time was for brakes but this time it was the starter. They do great work & the employees are so nice as well. I will be a customer here for life as they are reasonable & I am always pleased with the work they do on my car. I highly recommend them !!!

Took my Nissan Rogue to them because in the city at stop signs it was blowing hot air through the…read moreair conditioner. They gave me a quote & did the work under the quoted price. I must admit it wasn't cheap but they redid my air conditioning system and now it really works well. I don't consider money spent - I consider the value for my money and this is a great value. They guarantee my parts and labor for 2 years. I will be a returning customer and thank you for getting the job done so quickly. I highly recommend them for all your automotive repair.

I took Sierra Golf Cart And Auto my Yamaha golf cart due to a battery issue. They are the only…read moreAuthorized Yamaha golf cart dealer in my area. Cindy the wife was not there so they could not process my warranty at that time but I asked if they would get it done if I bought the batteries, I paid for the batteries taking their word for it. I paid $1590 for them. After many weeks Cindy was finally able to get through to Yamaha due to her stating she was entering something wrong on Yamahas warranty site. She called me today and told me that Yamaha only authorized to pay me $609.00 die to the technicians (which were her husband and son) did not complete the proper paperwork. I then began to get upset and state that because of their mistake I am out $900 and she said they were too. I asked how and she stated had to pay me the $609 and that Yamaha was giving them an account credit. I'm confused at this point and keep talking as I'm pretty frustrated at this point. So the Cindy does something strange and states she will pay me the entire amount of $1500. She stated she would put the check in the mail. I then called her back to see If I could come by and grab the check, I was out on hold at that time. Ci day then came back and stated that she talked to her husband and they can only pay me the $609. This was after she told me she was going to pay out the entire amount. This is no way to do business or treat your customers. They did the wrong thing as an authorized dealer and I am the one who is paying. She tried to tell me they werent getting reimbursed and they were losing money But then told me Yamaha was giving them a credit. I feel that they are stealing g my $900 and are lying g about the entire thing.

So we needed to smog the car and the truck again this year and I remembered how great it was here…read moreand Billy had helped us last year. I called Billy Monday and I asked him for an appointment. He said just to bring it in, so yesterday my hubby and I drove down to see him and drop off the car and come back later. With no appointments, he dropped what he was doing and smogged our vehicles. We were there maybe 15 minutes! Service was excellent and the price minimal. Oh, and if I need any work done on the engine of my car, I'm bringing it here.

My friend (a 30-year-old woman) brought her 1969 VW Beetle to Clayton Scudder on 11/20/25 at 9 AM…read morefor a brake failure. She filled out a contact card and took an Uber to work. She expected a master brake cylinder issue. He verbally quoted ~$300 and said he'd call back. Around 11:30 AM he left her a voicemail quoting over $600 and said the car wouldn't be ready until Monday. She didn't have the funds and did not authorize the repair. She asked me to call and advise him that I would send AAA to tow it. When I called, he claimed "another man" had already authorized the work (untrue) and said we could not pick up or tow the vehicle because he had "already started" and had the wheels off. He became hostile and hung up. My friend called him herself and repeated she had not authorized any repairs. He argued, insisted someone else authorized it, and told her she now owed him $605 or he would "take all the new parts back off" and had already thrown her old brakes in the trash. 11/21/25 - Attempt to pick up the vehicle I escorted her to the shop around 4:15 PM. He demanded full payment in cash and presented a paper with charges. I cited the Nevada statutes that regulate auto repair shops: * NRS 487.6871 - Customer Bill of Rights must be posted conspicuously. * NRS 487.6875 - Written estimate required for repairs over $50. * NRS 487.6877 - Additional authorization required for charges exceeding 20% or $100 above estimate. He first said he "didn't know what I was talking about." After I continued citing the requirements, he became visibly hostile toward his own customer. When I warned I would call Sparks PD, he said he "didn't care about cops." I stepped outside and initiated a 911 call. During the call, he escalated: he took her keys, moved the vehicle against her protests, physically repositioning the car while she stood behind it, and then locked it inside his garage. I filmed the incident. He was also informed that disposing of replaced parts violated: * NRS 487.6883 - Right to inspect/retain replaced parts. * NRS 487.6889 - Failure to comply = deceptive trade practice. Additionally, his behavior fell under Nevada's Deceptive Trade Practices Act: * NRS 598.092 - False/misleading statements by a business. SPD arrived (case number included in attached photo). Officers reviewed the situation and negotiated a release. The "gag order" demand He offered to release the vehicle only if: 1. She paid $450 cash, and 2. We agreed to no Yelp review or negative online posts. I told SPD that any "no review" demand is an illegal gag clause under NRS 597.995, and that I would not waive my First Amendment rights. SPD agreed. My friend did not have cash, only a debit card. He ultimately charged her two identical transacation. She recovered her vehicle, which is now driving properly, and the officers closed the call. Relevant Nevada laws implicated by his conduct * NRS 487.6871 - Failure to post required Customer Bill of Rights * NRS 487.6875 - No written estimate provided * NRS 487.6877 - Unauthorized additional charges * NRS 487.6883 - Failure to provide replaced parts * NRS 487.6889 - Deceptive trade practices (auto repair) * NRS 598.0923 - General deceptive trade practices * NRS 487.688 - Unlawful retention of vehicle * NRS 205.0832 - Conversion/theft (retaining property after demand for return) * NRS 205.300 - Extortion-like conduct * NRS 200.471 - Intimidation (depending on behavior) * NRS 597.995 - Illegal "no negative review" clause Summary Mr. Scudder was repeatedly hostile, refused to release the vehicle, falsely claimed authorization, discarded her old parts, locked her car in his garage, demanded cash only, attempted to enforce a gag order, and double-charged her card -- requiring police intervention to retrieve her own property. Based on my direct experience, documentation, and police involvement, I strongly recommend avoiding this shop, especially if you are a woman, young person, or anyone who may be vulnerable to coercive tactics.

Please read the attached images of the letter I wrote to Clayton Scudder, of Scudder's Performance,…read moreafter he built me a sub standard engine and charged a premium. I sent this letter to him asking him to do the right thing, and I received no response. I think others should know what kind of business person he is. Choose someone else to go to for service, engines, and overall customer service.

The service was great. The price was excellent. Can highly…read morerecommend this shop for your automotive needs.

I really hate to be a stereotype, but I don't enjoy dealing with the vehicle maintenance. I used to…read morebe fine with it, but in Reno, the dealership service department is huge; it's like a giga Costco of auto shop; moreover they routinely messed up the services, like charging for one thing and didn't do the thing they charged for. The last time I brought it in, they didn't even turn off the "maintenance required" warning! So I really wanted to find a smaller, honest shop I can rely on, and in tern if anything is done wrong I could come back to talk about it. MAPT responded to my inquiry very quickly and with enough information. They took care of the issues that the dealership service dept messed up. It's a bit too soon to tell, but I'm hopeful that I've found my auto shop going forward. I'd rather support an honest local small business anyway.

They know their stuff . You might pay for it but you know you're getting it done right the first…read moretime . If you got something nice it's worth it. Plus it's real friendly place .

I finally talked my Mom out of going here after the third time that we paid for their…read moreincompetence... two radiators that somehow either failed while the car was in their hands or just as the car drove off the lot (neither car had any radiator issues beforehand and one failed catastrophically) and a bolt head rounded off due to using an open-ended wrench... all added significantly to the very simple repairs that we actually brought cars in for... I don't think this was malicious, I think it was just the near universal incompetence of mechanics that I've run into in Reno, but the extra $2000 we paid these guys for it was far more than enough. I wouldn't trust them to work on a bicycle where I could easily inspect the work myself. I've done nearly all my own work since the last incident here and guess what, I haven't had any parts not directly related to a problem fail yet.