Stopped by after a lunch meeting. My boss got the 6-pack for the office. She got 3 chocolate chunks, snickerdoodle, oatmeal raisin, and white chocolate macadamia. The chocolate chunk is gooey and delicious. I can't wait to try the white chocolate macadamia. read more

Insomnia Cookies - Chocolate chip - Bakeries Near Me - Chicago, Illinois

The costumer service was the worst I've ever experienced ! For my son's 4th bday party I placed an online order for pick up at 12:30pm. When I attempted to pick up the order was not ready until 4:11Pm. This is unacceptable and to make matters worse the young lady at the front was very unprofessional! She repeatedly told her co-worker in front of me and my husband and I quote " THAT IS NOT ON US", "THATS NOT ON OUR END". When I re-checked my application it showed the cookie cake had already been "PICKED UP"!!!!!!! They gave the cookie cake to a different costumer . read more

Insomnia Cookies - Entrance - Bakeries Near Me - Chicago, Illinois

Service has gone way down. I ordered from here via DoorDash and it took an hour before my cookies even left and they do their own deliveries. Mind you, I called 3 times and they kept picking up and hanging up. Someone finally answered, lied and told me the cookies were already on the way when I didn't get a text saying they were coming until 6-7 minutes after I called. Terrible service. Either go pick up or pass. read more

TERRIBLE delivery service/customer service out of this Hyde Park location. I ordered after 11 PM, and the Uber Eats notification indicated that store personnel would be delivering my order. Cool. More than an hour later, I had received NO order, no confirmation and no contact. The order continued to show "PREPARING" until past the expected delivery time, then nothing at all about 15 minutes after. Uber Eats has no option to rate this store nor the delivery, nor is it shown that the order was canceled. I'll be pursuing a refund. Don't COUNT on delivery from Insomnia, Hyde Park. read more

Delicious cookies. Service is kind of unpleasant. It's a small shop perfect for express pick ups. read more

Insomnia Cookies - Chocolate Chunk Double Chocolate Chunk - Bakeries Near Me - Chicago, Illinois

The investors who gave this company money are probably business school rejects. There is no way in hell this place is still in business with it's horrible business model. They make the menu so complicated that you end up buying three cookies for nearly $20. I don't really care for warm cookies straight from the oven because the cookies never have time to settle and caramelize around the edges. This was our first and last time visiting this cookie shop. If you're thinking about trying out this place because of some over-hyped social media post and you're on the fence, let this review be your warning. Please do come back to this very review and tell me that I told you so! read more

The cookies taste great! I love that they are warm and extremely flavourful. The taste is certainly inviting. They have a good variety of different type of cookies. They even have vegan cookies! Normally, vegans get 1 option at a restaurant but this place has at least three and I can appreciate that. They offer ice cream as well. I would have liked the cookies to be bigger. read more

After grabbing a bite to eat Saturday evening I decided to give this place a try, I went in and stated that I was unable to see the menu (I AM LEGALLY BLIND), so another patron told me what the options were. However the cashier acted as if my low vision was a problem and or serving me was an inconvenience. When I asked what the difference was between two items she proceeded to point to a picture with words! I asked if it were possible to give me two boxes so that the items could be separated and she did NOT bother to help me distinguish which were which ...EVERYTHING was slobbishly thrown into a box. I really wanted to try them so I dismissed her rudeness (and I did enjoy the selection I made), but I canNOT see myself RETURNING if this is what their customer service is like. read more

We stopped by Court Theatre to get RUSH same day tickets, and since we had almost an hour to kill, we walked around the campus. This is also located near our churches, otherwise we don't get to this location very much, or any for that matter. We grabbed the 'special' cookie of the Week, the Apple Pie cookie, and a walnut chocolate chip. They are really good, but I like more 'crisp' in my cookie middles. It hit the spot, as we did not grab dinner before heading to the play. I'd like to actually try eating these at night next time I have to stay awake. read more

I was hanging out with the girlfriend and we ventured to this place after brunch. I always wanted to come here but the parking and the traffic is always overwhelming but finally today we got to try them. I told them that I was a yelper and my expectations were very high but those cookies definitely didn't disappoint. I was able to get two, one being assaulted caramel and the other one being the oatmeal chocolate chip walnut that was definitely baked with love. I cannot wait to return read more

Insomnia Cookies - Bakeries Near Me - Chicago, Illinois

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Warm baked, gooey deliciousness. If you have never tried an insomnia cookie, you are missing out. They have a great variety to choose from and they also sale coffees and flavored milks. read more

Insomnia Cookies - Cute Window Design - Bakeries Near Me - Chicago, Illinois

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Insomnia is always a great late night snack after a night out. I came here with some friends at around 1 AM and ordered the double chocolate chip mint cookie. It was nice and warm but superrr sweet. I sobered up a bit so it didn't really hit the spot as usual but Insomnia is generally pretty consistent. read more

Insomnia Cookies - Bakeries Near Me - Chicago, Illinois

I love that this spot is opened later than others to satisfy my sweet tooth, I love that they serve the cookies warm because DUH what other way is there to eat cookies? Mint chocolate chip are my absolute fave and the macadamia are a close runner up for me. My fiancé likes that he can get a cookie with the ice cream on top because he can choose any cookies and the verity of ice cream isn't limited to only vanilla. read more

Insomnia Cookies - Verity of warm baked cookies - Bakeries Near Me - Chicago, Illinois

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Omg first time trying this place. Service amazing. Ordered through Uber eats. Sooooooooooooo good!!!

Honestly 5 stars for quick service and yummy cookies. The ice cream was just as good also! A bit small of a store but comfortable for about 12 of us to be in there eating our snacks. Definitely a must in Chicago. (Deluxe Reese's cookie , deluxe s'mores , and peanut butter cup ice cream) read more

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Always a hit! Peanut cookies are delicious as well as the deluxe chocolate chip. I've ordered a few times and will order again

Placed an online order, multiple calls to customer service and no one answered, honestly frustrating for a delivery that was a 10 minute walk to their location. read more

THE place to go for a midnight sweet tooth craving! They had a limit of 6 people in the store at once, but I went it was empty. The cashier is behind a glass screen, and all the staff were wearing masks/gloves. My go to cookie is the oatmeal raisin (probably the best oatmeal raisin cookie I've had) or the chocolate chunk, but I had to try the limited edition mocha chip cookie. The mocha chip cookie had a good, subtle espresso flavor that paired really well with the cocoa. It was so fresh and soft that the cookie was almost falling apart. So gooey and delicious. read more

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Delivery is sketchy. They use store employees for delivery and there is no way of confirming your order was delivered. I never received my order and had to call the company to find out when it would be coming. In the end, I don't have my cookies. Disappointing.... read more

Insomnia Cookies - Delivery is sketchy. I never received my order and it didn't show up as delivered in the app. - Bakeries Near Me - Chicago, Illinois

Good service , Cookies & ice cream just ain't it! I enjoyed the milk then either of them. read more

When my husband and I tried this place out, it was one of those intense, tiring days where you just needed a cookie to fix things. And wow it did! We both got cookie sandwiches. The cookies are soft and tasty, and the buttercream is incredibly sweet but hits the spot. The texture is just like what I love in a cookie, and hard to find unless if you make them yourself. The cookie sandwiches were probably hugely unhealthy and we felt crazy sugar highs after eating them. But it was a great pick me up! read more

Insomnia Cookies - Tiny shop but has all the essentials! - Bakeries Near Me - Chicago, Illinois

What a treat this was! I had the best white chocolate macadamia nut cookies ever from Insomnia. Took a dozen home, a mixture of peanut butter, chocolate chip, white chocolate/macadamia nut and double chocolate cookies. They didn't last the night. They are my go to when treating my coworkers for good job during a trying weekend. And they have vegan options! And they have milk/almond milk! And they DELIVER!!! read more

Ok, so I have a confession to make. It was about 9:30 PM and I was on my couch thinking snacks. I pushed a few buttons and about thirty minutes later some dude showed up on my porch with a half dozen delicious cookies. My wife like, what you doing with a box of cookies this late at night? I felt ashamed for a split second before she said, let me try a little bit of one of those? So good, one thing lead to another. Surprised we had any left for coffee this morning. Next thing you know, I'm writing a five star review, drinking a cup of Joe on that same couch enjoying a chocolate chunk cookie. read more

Insomnia Cookies - Chocolate Chunk Cookie Double Chocolate Chunk Cookie - Bakeries Near Me - Chicago, Illinois

This location is truly a disappointment. They never have any of the items they are promoting and the employees could care less about a customer waiting in the front to be taken care of. I definitely will not waste my time in the future coming here because they don't care about having any of the items ready to serve nor do they care to serve anyone. I hope they truly get a management team together that can lead this store in the right direction or just shut the store down to avoid future customers experiencing the same disappointment and wasting their time & money. Also you should tell your employees they do not get paid to be on the phone. Their purpose is to assure the customer leaves happily especially if the customer is being understanding and patient. read more

The cookies are always very good. $18 for 6 cookies see.s steep given they are quite small. Maybe a Hyde Park price hike. Counter person was rude and indifferent. read more

One of the best cookie cafes in the united states. Cookies are so fresh and delicious. The ice cream cookie is everything one of the greatest ideas ever read more

Insomnia Cookies - an ice cream sandwich on a paper plate - Bakeries Near Me - Chicago, Illinois

Delish! Cookies are soft and warm and they have such a great variety. A little on the pricy side but I guess we're paying for the convenience of late night snacks! read more

very friendly worker, easy to talk to and made us giggle and when we only order one cookie he gave us two amazingly tasty cookies that i have to admit are better than crumble.10/10 will most don't be coming for the amazing service that was their. read more

The cookies here are DELICIOUS. Warm, gooey--the best. Definitely a big fan of their red velvet and macadamia cookies. The store itself is small and not ideal for sitting around. So plan on getting these to-go. read more

Insomnia Cookies - Bakeries Near Me - Chicago, Illinois

I came here because some people I work with at UC were having a bad day and I wanted to cheer them up. 1. No gluten free cookies. Most people dont care and it didnt effect the people that I was purchasing for, but I am GF and this is just one more place that I can not enjoy food. 2. The cashier hated her life. When I had to work harder to make her smile or have polite/welcoming conversation, something is really wrong with your business model regarding customer service. 3. According to the people that I purchased cookies for, the cookies were good. I, however, won't be back. I know how to bake and frankly, it's not worth the trouble for me to spend money here again. read more

Overpriced subway cookies.. they're good but you could buy a burger for a dollar more for the price of a cookie. They have other Rollins other than cookies but still a pretty overpriced spot read more

Yum, Yum, Yum! Hyde Park/ University of Chicago area is really stepping their restaurant and dessert game up! This small cookie shop has some delicious cookies. I really enjoy a soft homemade chocolate chip cookie. I ordered one sugar cookie, two M&M cookies, 2 large chocolate chip cookies. The chocolate cookies had so many chunks of chocolate, I love that!!! #ChocolateMeOut lol. read more

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The cookies here are just okay. There is nothing particularly special about them. I hated their jinglebread flavor cookie. Their more common flavors like oatmeal, red velvet, white chocolate macadamia nut were pretty good. But again, there is nothing too special about them that separates them from other cookie places read more

Great Cookies/Ice Cream but horrible customer service. I was undecided on what I wanted to purchase and one of the workers whispered to his coworker "Of course she doesn't know what she wants" and rolls his eyes. read more

I downloaded yelp just to write a review about the Hyde Park's Insomina Cookies. I've been to 10-15 insomina cookies and this has to be the worst one I've ever been to. The worker yelled at three little children in front of me and refused to take their order- kicking them out in the Chicago cold and rain. The worker dropped a cookie on the floor and STILL served it. He seemed to be the only one working and could've possibly been stressed but to serve a cookie off the floor is insane. He had an attitude the entire time. The entire insomnia cookie operation in Hyde Park is one of the poorest operations of any chains I've ever been to. How can you ruin cookies? Do not go here read more

Cookies here are AMAZING. I had the s'more and a brokie (brownie and cookie). Highly recommend the brokie!!! Will come back for more.

Been wanting to try these and being right down the street from our lunch spot made this an easy call. The cookies were fine but nothing special. Kind of the anti-Crumble in the presentation of the cookies. I'd probably give them another try because c'mon cookies. read more

This shop is just down the street from Nella Pizza & Pasta. My friends and I walked past it and decided to stop in for some cookie dessert. The shop was empty except for the four of us, so naturally service was very prompt. There were six types of cookies that you could put in a package deal and three more larger cookies that had to be purchased separately. The man who waited on us got extra points for being a White Sox fan. I've only tried one cookie; m&m and classic and it was delicious. It was warmed before purchase and it was still warm when I got home. I wish one of their locations was closer to the suburbs because I'd like to go back! read more

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There is nothing wrong with fresh baked cookies that are still warm when served! In addition to the cookies they offer there is plenty of milk to go with it. So, if you're like me, there is nothing better than a warm delicious cookie with ice cold milk to chase it. This place is perfect for its location right on campus! read more

Ordered for 10:30pm delivery...10:50pm call to check status and I could tell my order was forgotten with the "it's on its way." Didn't get my order until about 1am or so and that was after a few more calls. Was told I'd be compensated with 6 free cookies that were never included. Like really? Then they say they'll comp the bill but didn't. I can't with this location anymore. It's a shame too because us Hospital employees loved using this service. read more