I was referred to Dr. Bank by my ophthalmologist. As I am difficult to fit and need prose/sclera lenses. I was leery of going to a local optometrist. I had been going to the Baylor eye center in Houston and was led to believe they were the only ones that could fit me. I was pleasantly surprised by the time and care Dr. Bank provided to fit me. His services were far superior to what I had been experiencing. I have recently gone back for my yearly exam and received the same excellent care. In addition his office took care of my insurance and I paid a $25 co-pay for very expensive contacts. That being said it is hard for me to believe some of the negative reviews I have read. Thank you Dr. Bank! read more

My favorite eye center. Great service and the doctors are fantastic Since I'm a little older I really like checking the health of my eyes and they do a thorough job. read more

The receptionists were not wearing their masks properly. And even after I asked about it she put the mask so loose on her face it was effectively useless and the other receptionist had it hanging and then put it under her nose. I also don't feel completely 100% on the prescription I was given. To be honest I think the optometrist relied a lot on the computer. I won't be going back. read more

Very disappointed. I saw Dr. Stringfield who i thought was thorough, however, my college age son saw Dr. Williams and was completely disappointed. He was very rushed and didn't take the time to answer my sons questions. When we complained at checkout, a billing person went to the back to discuss it and came out with a box of contacts and said try these at home. Said our time was up and he'd moved on to the next patient. -They are an in-network facility for me and I ended paying well above my benefits. -They only have two designated parking spaces and both have been full each time I had a visit. -they did not clean the equipment before my use. Overall, very disappointed. read more

I'm always greeted with very polite and professional staff. While looking for frames I'm complimented and treated very kindly. When I got contacts I was walked through how to put in and take out my contacts, they were very helpful and nice. Great place. read more

My family will be changing providers due to the fact that Insight has overcharged me for my kids' exams, contacts, etc for a while now. I suspected that they might not be using my vision insurance properly and that was the case. When I called to discuss, Kathy said that they always ask the patient if they have current insurance information. Really - you think a teenager knows this? So they used a "savings" plan which ignored my copays and charged me 20% off retail - way more than I should have paid. They will be losing two patients over $82 because "corporate" says they can't adjust the charge for a past visit. Terrible way to treat a long-time customer. read more

I was a patient of Dr Williams, however after 2 unprofessional experiences with the front desk staff, I made an appointment elsewhere. The person answering the phone is the first impression someone has of an office, when that person is rude, impatient and fails to listen, she causes the business to lose clientele. Extremely disappointing. read more

Complete rude service. Guy at the front is a parking spot nazi. You can easily go somewhere else for the same quality product at a cheaper price. Guy at the front is a good used car salesman. read more

I have been a patient of Dr. Stringfield for 3 to 4 years as I have a unique cornea condition. She is an exceptional doctor and person and despite having mixed experiences with the front staff I have continued to be a patient. But unfortunately, I now have to begin searching for a new provider after my experience yesterday. I was charged $250 for a just soft contact lens fitting for my teenage daughter. After obtaining the receipt and calling several other offices, I learned that the going rate for that fitting in Dallas ranges from $80 to $100. One office person said they had to go back and share what they had just learned with their back office. As a loyal patient, I feel embarrassed and taken advantage of. I was lead to believe the cause of this high charge was due of my lack of available vision benefits, but I now know that is secondary to the extremally high charge for the actual fitting. read more

I believe Dr Bank is a master of his craft. I fought Keratocnous with minimal success for many years before finding his practice. I'm appreciative of Dr Bank, the man is a miracle worker for those of us who have cornea degeneration or other such eye challenges. Strongly recommended for complex patients like me read more

I walked in and wanted to check if I could get a eye exam. The first girl looked at me like "what is wrong with you?" I don't have my insurance card but it used to be Block. I believe they have changed names anyway we can look it up?"..... She said "Cindy can you pull up the website?" Before Cindy answers she says "I'm sorry the website is down" then Cindy says "no I got it to pull up".... at this point I should have left bc I'm getting talked to like I'm bothering them by asking to get an eye exam She responds "uh.... doesn't matter about the website we only take these 3 insurances"..... "Oh ok well if you don't take insurance what is the out of pocket?"..... I said "Uh .... well if you think yours is Superior Eye we don't take that..." (kinda like bless your heart I know it's Highland Park ISD insurance but yea we only can work with a select few"..... Bottom line the front staff was not helpful border line rude didn't say anything as far as solution like "you can pay and get reimbursed"..... nothing just like sorry Cool. I'll never walk in here again and I'll make it my life's work no one will go in there read more

Don't come here, i went in for a visit to purchase contacts and a prescription for contact lenses and the Dr was impatient and looked like he was in a pissy mood. Front desk ordered my contacts but never gave me a call to pick up. Worst experience ever. read more

Was very disappointed with my contact lens appointment. After making the appointment with my doctor getting fitted for lenses, also getting fitted and examined for glasses, no one ever ordered my contacts. I arrived to pick up my glasses from the capable optometrist but when I asked about contacts they shrugged and blamed that my insurance had lapsed over the holiday. I called to confirm my insurance that was very much in effect, and called back. Not to order contacts but merely to obtain my prescription so I can take it somewhere else. No sense in allowing further chance for mishap. read more

Insight offers cutting edge diagnostics and sclera lenses. They are a wonderful partner to my ophthalmologist.

A few weeks ago, I developed the sensation of something lodged in my left eye. Over the course of two days, it become increasingly painful and difficult to open my eye. Unfortunately, this happened during the week of an unprecedented snowstorm. I called several Ophthalmologists and Optometrists to no avail as everyone was closed due to the inclement weather. On about my tenth phone call, I reached Dr. Ivan Bank of Insight Complete Eye Care. He asked me several questions about my eye. Then he explained that his office was closed but he could meet me there later in the day for an evaluation. He spent several minutes inspecting my eye and found a piece of plastic lodged into the membrane under the eyelid. Apparently, when opening plastic retail cases sometimes small fibers can break apart and fly into our eyes. Dr. Bank was able to pull it out and the pain immediately went away. It was a tremendous relief! And I could not believe he was willing to see me despite his office being shut down. Thank you, Dr. Bank, for the extraordinary patient care! read more

Initially had a bad experience but Dr. Banks has gone out of his way to make up for it. If you are looking for an upscale experience give him a shot. Doctors office has all the modern equipment, scans your eyes, goes over all the little stuff. More than a 'can you read this line?' eye doctor. ---- Waited in waiting room for 45 minutes and left. To much competition in Dallas to be able to treat patient's schedules like that. When you make an appointment in advance, show up early to do paperwork, the office should hold up their end of the deal. May not sound like much but I lost an hour and a half of my day and accomplished nothing. Time is money. Don't waste your time, try one of the other thousand optometrists in Dallas. --- Doctor personally called to apologize and reschedule, which means a lot. Will give it another shot. read more

Consummate professional. Dr. Bank's is extremely qualified, patient and is a good listener. He takes a very conservative approach to his treatment plans, which I really appreciate. The wait times can be a little arduous, but that's only because he's taking his time with other patients. I'm comfortable with it. The staff is quite friendly, especially Kente (SP?) and Gary. This is the only place I will get my glasses from now on. I really like their technology which makes for a perfect fit every time. I've been seeing him for over three years and would recommend this office to anyone. read more

As several other people have noted, the equipment is nice, the service is great, but the billing is beyond horrible. Both my wife and I have had exams here. And in each case (twice for her) we received exorbitant bills that included charges already paid by insurance as well as excessive charges for things like contact lens fittings for needing "special" contacts. I wear fairly standard Accuvue dailys. I don't know if their billing is malicious or just incompetent but, after being overbilled by several hundred dollars for the 3rd time out of 3, we are done with this place. read more

Bring lots money, maybe get the right prescription the first time, maybe have to have re-done, get sold on lots of tests - "covered by insurance", buy expensive frames, wait long time to get lenses/frames completed. Won't be back read more

Dr. Banks was very professional and competent with fitting me with a sceral contact lens. He is exact and wanted the contact to fit precisely. Without this specialized lens, my vision was very hazy because of scarred cornea. With lens it isn't perfect but I am able to see signs better. read more

Insight Complete Eye Care - The techs were extremely helpful with the selection of my frames. Thanks to all. - Optometrists Near Me - Dallas, Texas

Before I met Dr. Bank and his staff I was told I might require a cornea transplant at only 43 years of age. Dr. Bank put me in a set of miraculous contacts, and I haven't seen this well in 15 years. I can see exactly what my children look like! Dr. Bank is one of the most professional, personable, and brilliant doctors I have ever met. His staff comes across just the same. I hope I don't have to go anywhere else ever again. The only bad thing is I can now see how old I'm getting - the wrinkles are now visible on my face in the mirror. read more

The billing issue was supposedly resolved and they are supposed to be clarifying the insurance situation. They were responsive and I received an email regarding that my bill was cleared. read more

This place is great, professional, and customer friendly. You do have to know your benefits well so don't expect them to be the experts - although they get my stuff right every time. If they take your insurance, you will not find a more professional place than Insight. read more

I was fitted by Dr. Ivan banks for scleral lens as I have keratoconus and astigmatism. I am ecstatic. I have never been able to see this clearly ever, and they are comfortable. The gas permeable lenses that I wore for years were good for about an hour and then my eyes began hurting and felt dry. My eyes became red almost immediately. (I still refused to wear my glasses, vanity, I'd rather go without with bleary vision.) I am so thankful Dr. Banks was recommended to me. It is totally worth the plane trip to Dallas from Denver to have this great vision! read more

Very bad experience, staff is rude and condescending, they billed my health insurance for a mistake they made with my eyes and then acted as if it was my problem. Nice office but horrible staff no accountability for their actions. I had to call my insurance to stop payment will never return due to their lack of accountability and unwillingness to apologize. Note if a patient mentions you are allergic to preservatives, red 40 and other items why would you place something in their eyes that they are allergic to then bill their insurance when you return from their mistake? It's called reading the intake form I should not have to remind you every 20 seconds what my allergies are and then get a bill for the offices oversight. A total WASTE!!! read more

My first visit to Insight Complete Eye Care was marvelous. How often do you hear that about an eye exam?? The doctor took time to address my health concerns and thoroughly explained all of my tests. The high tech exam was refreshingly stress free and easy, and I left with a far better understanding of my vision than I've ever had before. They even double checked my insurance coverage before the exam to make sure I wouldn't have any unforeseen charges. read more

I was in Dallas for the Christmas holiday and realized my contacts were still in NYC . . . enter Dr. Bank. He hooked me up with disposable lenses on Christmas Eve despite a closed office. Dr. Bank went the extra mile for me. I'd go back if I'm in Dallas again. read more

The staff is very helpful and the service is amazing. Dr. Banks is the best optometrist for cornea disorders and helped my daughter see again. I switched to this office for my eye care after my daughter's experience and I am very pleased with the results. GS read more

Had an amazing experience!! Md banks was very informative!! Sarah was great and patient with my frame fitting!! Will go back!!! Thanks everyone ! read more

I've been going here for years. Have always had a great experience and the staff is extremely friendly. They also use the latest equipment, diagnostic tools and products. Their eyewear selection is also quite extensive. read more

Insight Complete Eye Care is by far the best experience I've had in the contact lens arena! As a former Ophthalmic Assistant, I am extremely impressed with Dr. Bank and his adept understanding of fitting specialty lenses for my ectasia and post crosslink eyes! My wife is a former optician and we were both impressed with how he computed a perfect fit in a scleral lens for both my eyes and restored my vision to 20/20 from Finger Count! He is really that good! And his staff is very cordial and understanding! read more

Due to a move, I had to find a Dallas Eye Care Center. I used to go to Clearview in Southlake, who are great. Insight is just as terrific. They have great technology, and Dr. Bank did a nice job explaining all of the test results. Only negative is that I thought the glasses were a little pricey. read more

I had 5 star customer service here. It was great to be able to learn about the health of my eyes and see the 3D images. My only gripe is the high cost a routine eye exam. They have some really cool 3D technology here. The 3D stuff is mandatory if you get an eye exam here and insurance does not cover it, so be prepared to pay for that. Otherwise, I had an excellent experience here. read more

With a DIAGNOSIS of DRY EYE, Dr. W. gave me a prescription for Xiidra, the newest anti-inflammatory eye drops which as promised worked faster than the one advertised by an actress on TV. That one was in the first generation of dry eye treatment and is still good but results of lowered inflammation takes longer by weeks as the optomitrist said.A coupon FOR XIIDRA was given for it, which in my case, had been,presented to my medical insurance. The exam was comprehensive and unrushed using the most current equipment I've observed, as compared with with my last doctor visits over 4 years. read more

I am extremely immpressed with the service and expertise. This office has advanced testing and equipment they have invested in to diagnose eye problems that other eye care specialists, optomitrists and even opthamologists often do not have. I highly recommend Insightomplete Eyecare to anyone who values their eyesight and their eye health!!!! read more

Great selection of eyewear! This location just did a remodel and looks great. Very easy to get to and had covered garage parking so I can keep my car from getting too hot in the summer time. The team is very helpful especially Kinte. He takes pride in helping you find the right thing. We will be back! read more

Just got my annual eye exam. Very impressed with Dr Banks and his staff. Love returning here year after year

We went to an appointment today for my wife. It was just for an eye exam, but they were great. Very polite, kind, professional and thorough. Dr. Williams took his time and explained what he was doing very well. He told my wife what she needed as far as he could tell, and it was more involved and detailed than exams we had had at other offices. Couldn't be more pleased! Thank you so much! read more

Walked in without an appointment or insurance, walked out 40 minutes later with a prescription for contacts and glasses for $139.00 including tax. They also provided a trial set of lenses. Amazing service, the staff and doctor were amazingly friendly. I have found my new eye doctor. read more

Very good, very expensive. They are quite high tech compared to any other optometrists that I've seen. That made me feel very confident that if I had eye problems they would be identified. Changing my contact prescription seemed more haphazard this time, so I'm just so-so on whether I'll go back. I used them the year before and didn't remember it like this. The exam portion of the visit was first rate, so I highly recommend them for anyone with a history of eye problems. It's hard to figure out what the costs are. As best I can tell it's about 700 for a new patient for a contacts exam. This time they billed my insurance over $500 for the eye exam, and me $250 for the contact exam. After lots of discounts I ended up with a bill of about $365 to update my contacts prescription from the previous year. read more