Made an appointment for a visit as a new patient. They said they would send me a link to new patient paperwork so I could fill it out before my appointment. No link sent. I called the office on 8-15, the girl said she'd send it out. Seemed annoyed that I called and didn't really seem to care. Another whole day and no link sent. Incompetent office staff, so I cancelled the appointment. Obviously, they don't value my time or my business. read more

I have been coming here ever since I was little, Dr.Carleo is so patient and kind and really welcoming. She takes her time to answer any questions and I always feel at ease when I visit her. The other staff members are also very friendly and kine, Giselle helped me before I saw the doctor and she was super friendly and patient. I cannot vouch for ordering glasses through them as I have never done so, but their eye exams are wonderful to do! I am always happy to come here. read more

I had a corneal abrasion, could not open my eyes due to the pain. My girlfriend helped me schedule an appointment and took me here. Doctor Emily and her assistant were helpful. Pain was relieved and I was back to work in a few days. Truly grateful to still have my eyes. I recommend this place! read more

my experience with ordering frames through them has been a nightmare. I came in for their trunk sale on 6/6, and here we are 7/25 and I just received another text message from Alex that my frames are "still on back order". But yet they're willing to have me come in and choose a new set of frames?? They originally said my frames would be ready in a couple weeks. This has been paid for already and this is my first time buying glasses, and unfortunately it hasn't been the greatest experience with them. I'd suggest going somewhere else to get name brand/designer glasses. read more

Was denied because I was 16 minutes late to my appointment and there is a 15 minute cutoff. Their hours are M-F during most people's work hours. After rushing to get here and stressing out about how late I was, it was just salt on wounds to be turned away. They lost 15 minutes, but I lost 90 minutes of my day from driving back and forth for nothing. Even filled out all the paperwork ahead of time, all 13 pages of it! Shoulda just gone to a walk-in place. read more

Nicest people, well organized and last but not least great doctors. I went with eye emergency and since never saw any other doctors - only Vision Veritas. read more

To be fair I have not been a client/patient of theirs. But I did call them with an eye emergency where I had cut my cornea doing yard work and they would not see me. No pun intended. The next place I called asked me how quickly I could get over to them safely with the use of 1 eye...just saying. read more

I've been coming to this office for a couple of years. I've always had a comfortable and great experience with the doctors themselves, but the billing and insurance seems to always get filed wrong. This is the second time I've gone in paid for my visit and glasses and cone to find out later with my own research the amount I paid was VERY incorrect. Now it's been almost two months and I'm still trying to get my refund. Anytime I reach out they say they will let me know and/or call and I never hear back. At this point I'd rather find a different facility who knows how to process claims. read more

This is my first time at Vision Veritas. I have extremely bad vision and I've found it very difficult to find a good optometrist. I couldn't have been more pleased with my experience at Vision Veritas. I called today to make an appointment and they had an opening right away - same day! The office staff was super nice, thorough, and patient. I always have trouble with various machines and tests and as per usual I had to do a couple of them twice. The staff was super patient and not at all irritated or frustrated by this. I saw Doctor Olivia not long after (I've often had to wait in the room for a long time waiting). She was really knowledgable about nuances associated with my extreme case of nearsightedness. The exam was quick and she was very friendly. I inquired later about potentially being a candidate for lasik. Dr Olivia and her staff were more than happy to walk me through a few more tests to determine if I would qualify. At the end of the exam, Dr Olivia noted that my level of Vision imparement would likely quialify me for insurance covering contact fittings and contacts. She knows her stuff! I've been the same rX for roughly 4 years and this is the first time any doctor or office knew enough or bothered enough to tell me I could save out of pocket $!!! The office is beautiful, conveniently located, and very clean. The staff is wonderful and Dr Olivia is super knowledgable. I'm happy to have found a new home for my eyes! read more

Vision Veritas - Optometrists Near Me - Dallas, Texas

My husband visited this location in February 2021 and had some issues with contacts and they were supposed to call him back but never did. My husband and I discussed it just yesterday and I asked whatever happened with that and he stated he forget. I called this Am to speak about my husbands account but he put him only to have information released to which I totally understand and appreciate them following his instructions. My complaint is regarding my absolutely discontent of the lady that answered the phone. Her demeanor was not pleasant and I already have switched optometrist and he will be following. read more

I had a really lovely experience with the doctor - I had never had an eye exam as an adult so she was patient and kind with me as I asked numerous questions about my new prescription. This is the first time I've needed any kind of glasses at all. I'd love to leave Vision Veritas a good review, except I ordered my new glasses with them on Dec 21. They told me to expect them the second week of January. It's almost a month since the order and the glasses still have not arrived. Every time I call, they just vaguely keep telling me to wait "a few more days or next week", with no further follow up. At this point, I've spent several hundred dollars on glasses that have no delivery date. I'm actually starting to wonder if the order was lost or something. I'm disappointed that I can't get a clear answer on what's going on, because otherwise they seemed like a well run, pleasant office. I'd just like to know when I will get the glasses I paid for. read more

I've purchased over 20 pairs of glasses in my lifetime, from online to in store. When I got my last prescription I knew I could shop around for retailers and saw this one come up on a search. I went in and started looking around, picking out 3 I liked and sent them to my family to judge. An associate, Denise, came over to help and suggested a few pair I normally would over look. She suggested a pair that was indestructible (which I appreciated because I'm rough on my glasses) and the strongest anti scratch lens on the market. Cut to a week later and all my friends and coworkers love the style, thanks to Denise! Today I went back in (8 months after purchase) because I had a large scratch from a zipper. Denise was there again and was mostly impressed I had scratched them (told you I was rough on my glasses). She quickly ordered me a new pair of lenses since all purchases are guarantee for a year and was very helpful. Great service and customer for life! read more

I live about 35 -40 mins away from this eye practice. But I would not go anywhere else. Dr. Noor is absolutely the best eye dr I've ever came across with in all my eye issues years. She really cares about your eyes and does everything possible to get you better. The staff is absolutely wonderful too. Definitely recommend this place. read more

I recently bought eyeglasses & prescription sunglasses from here. Every person including the dr. that gave me an eye exam was very informative, friendly & helpful!! read more

Update 02.21.20 I have meant to update this review and completely forgot. Dr. called me and explained to me that the reason the prescription was being delayed was because of the insurance and advised me to contact the insurance. I contacted the insurance and they told me it was because there was a mistake in the way the submitted the claim. (Who knows who is lying ‍) Anyways, I appreciate the call from the Dr. Office and explained to her that her office should have contacted me even if the glasses were not ready to give me an update. It's just the way customer service works I ended getting the prescription at the begging of January so like 40-45 days after I went to the Dr. Office which is pretty crazy... I am changing the rating because as I said before the Dr. is incredibly nice so I can't judge the entire practice for the employees who did not take the time to contact me and make it right. I had my first appointment with Vision Veritas on Nov 27 of this year. The Dr was very good, friendly, knowledgeable and personable so I have nothing but great things to say about her bed manners and care... I really liked her. However even thought I was asked to take an additional test that I had to pay out of my pocket, up to today Dec 18, 3 weeks later no one has called me with the results and also no one has called me for me to pick my new frames that I also paid on Nov 27. Needless to say I probably won't be going back, but I still need them to give me the glasses I already paid for... it's very frustrating! It's the first time ever I visit an Optometrist and they take this amount of time to have my prescription ready. It literally normally takes 1, 2 days... read more

If you need anything more than a basic eye exam go elsewhere. Just went to Vision Veritas for a stye. I called ahead and spoke with reception about getting my stye cut out. Reception told me they could do it there so I scheduled an appointment. When I got to the office and I was speaking with reception I mentioned again I needed my stye cut out. No one said anything to me about not being able to do that. I spoke with the insurance lady and again mentioned I needed my stye cut out and she said nothing. I went back to my room and again mentioned to the nurse (who was so thoughtful and nice) I needed my stye cut out. She never said they wouldn't be able to preform that. Then I get to see Dr. Abushagur and she puts me on a round of antibiotics. I asked her after if she could cut it out and she said, "we don't do that here." I came to Vision Veritas because I was told I could have my stye cut out and that did not happen. When I told reception about what happened I was told, "I'm sorry that happened." and "good luck I guess" Now I get to contest this with my insurance. Waste of money and an afternoon. Do better. read more

This place is so nice! I don't need glasses or contacts, I got lasik last year and I wanted to keep an update on my visits to make sure my eye health is good and so that I know if I ever need to get my lasik refreshed. I went in and they were super friendly and I was called to the back did some eye tests, different than others I have dont in the past. I took one that was an extra charge my insurance didnt cover but it basically took a picture of my eye. I got to see that after and it was pretty neat to look at. Instead of the typical machine that pushes air in your eye it was a little hand held one that was a lot better. I would say their facilities are very friendly, latest technologies (at least from my point of view not sure what all else is out there). I will be going back for a follow up soon on a concern (that may be nothing). read more

Been coming here for a few years and typically the experience is pretty good. Go in, eye exam, order contacts, pay everything, done and done. This last time, the experience was the same the day of, but now a month later, I get a random statement for an additional bill. I always close out the total bill the day of the exam, so getting a new bill was a shock. No one called me to tell me if there was a mistake or mix up. The statement they sent doesn't explain the situation. I used to enjoy coming here because their staff was nice enough to do the heavy lifting in figuring out the best way to use my medical and vision insurance to benefit me best, but I guess their new staff isn't so attentive to details and don't know what insurance covers vs what they don't. Not a big fan of unexpected bills coming my way. When I called in to figure out what's going on, all I really got was "Insurance only paid us this so you owe us now". Nice. Next year may be a new optometrist for me and I may just go the 1-800-Contacts route- the shipping for the new contacts was slow. I was told 2 day shipping, but it was more like over a week. I'll probably also double check with the staff to make sure they're billing me correctly. read more

Second annual eye checkup with Vision Veritas ... Dr. Anita continues to impress! Her staff is kind, amazingly thorough, and genuinely interested in you, your eyes, and your general well being. This compassionate, holistic approach is refreshing, and comforting. I lucked into finding them, as I found them on my VSP website as a participating provider -- I was sick of the typical chains out there. I am thrilled by my care, and confident that my long term care is in competent, caring hands. My wife agrees, and is a recent new patient! read more

Expensive compared to most others for buying glasses. Unfortunately I obtained a detailed receipt only after paying in good faith. Identical lenses are available at substantial discounts locally. My bad.... Live and learn I would use them for getting an eye check but fill the prescription elsewhere read more

As you SEE, I'm only the second person to review Vision Veritas - If I were you, I would ignore Rick B.'s review. Seriously? Who doesn't check the price of something and then turns around and complains about it? I'll tell you who: Someone you don't trust for a review. They have a great facility, A+ equipment, AND don't have to do the DREADED air test (they use a light machine instead). Everyone is very nice. I trust them with my beautiful, hazel eyes. Almost everything was covered under my insurance - Guardian. They do have a limited, more expensive selection for glasses, but that's why you check price tags...RICK. read more

Somehow I got to my early thirties without ever getting my eyes checked. Crazy, I know. Thankfully I married a guy who cares about me and insisted I go get my eyes looked at (and who threatened to take me off of his vision insurance if I didn't use it). Everyone at Vision Veritas was super understanding about it being my first eye exam and explained everything to me and really took their time to make sure I was comfortable. Dr. Olivia Carleo was super chill and didn't rush me at all.; I felt comfortable asking all my "stupid questions" (which, trust me, I had plenty). I'm one of those people who dreads making appointments at the doctor but I'll gladly head back to Vision Veritas for my next eye exam! read more

Vision Veritas looks so much nicer than your run of the mill optometry office from the road, which is why I booked an appointment when I moved to a place nearby. I liked the place initially, but wasn't blown away until today (Christmas eve). My eyes are more sensitive than a jealous girlfriend, so I'm always having to come into the office spur of the moment. They ALWAYS get me right in. Dr. Carleo is super sweet and very thorough with her examinations. Yesterday I decided I needed a sudden appointment (or at least a phone consultation) for some unexplained eye pain. Dr. Carleo demanded I come in immediately (in the nicest way possible) so I showed up just before lunch. She prescribed eye drops but gave me some others in case the pharmacy didn't have them in stock and told me she'd call the next day to check in. And she did! She left me a very nice message about my eye issue and even left me her cell number so I could call her over the Christmas holiday! I have to say, that's some pretty fabulous customer service. Their glasses are really pricey, but I totally trust them with my eyesight and will be a loyal customer as long as I'm in Dallas. read more

Very disappointed. I used to love going here but now it's all about misinformation and confusion with exams and insurance and all feels like nothing but a big upsell. This should never take priority over the patient. And instead of making it right it seems the patient is the one who "misunderstood" Sorry but the customer is always right especially when it comes to their own healthcare. Making excuses and not taking ownership of your shortcomings is not attractive at all. No need to reply as it will not win back my business. read more

Vision Veritas deserves the first place in optometry, The elegant, understated entrance and, the friendly smiles of its employees make you feel like an important person. The level of service is excellent. Dr. Anita and Dr. Olivia Carleo offer the best services I had ever experienced. They take the time to talk and explain their recommendations, no rush. Every six month I have my eyes checked and analyzed by different machines. Also I have noticed that at every visit there is new equipment. This fact shows that the two sisters constantly invest on any updated instrument to give their clients the best and accurate advice. With their huge selection of glasses and frames there is a team of experts who is available for help. Although it seems impossible but in my last 3 years my vision improved and now I can watch TV without glasses. Roberto Agostini read more

Great service, friendly staff, the appointment was very thorough and educational! And very clean environment, they are taking great measures to ensure their patients and the staff is safe. read more

Came here a few months back for a normal contact fitting, the front staff do not know what they are doing. They are in network for my insurance and after coming out of seeing the doctor (who was very nice) they wanted to charge me $300 for a normal eyeglass fitting! I looked at the charges and they had my insurance coverage messed up and they tried to fight me on it and the only reason they relented is because I called my insurance and put them on speaker to walk the front desk people on how it works (I have pretty normal insurance so not sure why this was so hard). The only reason I am giving them two stars is because the doctor was very nice and professional and I did enjoy my experience with her. However, not worth dealing with the front office and their billing process. I will not be returning. read more

First, the locatation is convenient for me. Second, the building is very aesthetically pleasing inside. Third, everyone that works there is extremely pleasant. Finally, the doctor and staff are thorough in the exams, explaining results, and making you feel at ease. Thank you, I will be back! read more

Can't say enough wonderful things about the doctors and staff! I always have an incredible experience, and leave feeling like I was really listened to and cared for. I've been going here for over a year and would recommend Vision Veritas to anyone in the area looking for a fantastic optometrist. read more

I cannot express how amazing this place is. First of all it's a really nice facility and if you work in Addison, super convenient. Dr. Anita is very attentive and detailed and truly cares. I have had eye issues all of my life and they only get worse as I get older. She has taught me so much about my own personal eye care and really customized my treatment and prescriptions. Her optician Denise made a HUGE difference in my knowledge of glasses, my comfort in my frames, and my ability to see in glasses. She is very knowledgeable and this made a huge difference in picking the lenses that work best for me. The rest of the staff is incredibly friendly and it's a pleasant environment. After years of discomfort and not being able to see correctly even with glasses or contacts, Dr. Anita helped me reduce my eye allergies (the cause of much of my inability to see) and a contact lens I finally feel like I can see properly in. I've never written a medical provider review before but my experience was life changing as I had no depth perception for years and now, I feel comfortable driving again. And my eye allergies are reduced significantly. My vision was fatiguing me and with the adjustments I don't feel overly tired from struggling to see all day. read more

I went here for a routine eye exam and the Doctor told me that I had to come back for a second exam that would be covered by my medical insurance. They misled me and told me before my exam that I could use my I-account card (similar to HSA or HRA account) to pay for any copays or remaining balance. They also said that it could be billed to medical insurance as it was considered medical. Well, the I-account card didn't work so I was out of pocket and also the insurance paid nothing for the service. I will not be going back to this eye doctor again. They could have just been honest from the beginning. read more

Very friendly and knowledgeable staff. I haven't worn glasses or contacts in ten years and the staff was very helpful in explaining my current vision status, as well as my options for vision correction. Would definitely recommend this practice!! read more

Vision Veritas provides an amazing experience for their patients. They are extremely thorough, and they provide an atmosphere that keeps you comfortable and satisfied! Not to mention, an amazing selection of eye wear and contacts! Couldn't recommend them more!!! Thanks for the awesome exam, Dr. Anita!!! read more

Vision Veritas "framed" me in Dallas! I was searching for the contemporary version of the Holy Grail otherwise known as the ever-elusive pair of frames that looks cool, sits comfortably on your face, does not hit your cheek bones nor drive you to decisions like should I pay the mortgage or buy new frames. While on a recent business trip to Dallas, I found them at Vision Veritas! I stopped in to browse the frames, found a few pairs that I liked, and asked if they were available in another color. I waited while the optician, Denise, checked the collection on the designer's website. She returned to describe the color combinations and when I could not visualize her descriptions, she escorted me to a private work area where we viewed the designer's combination of colors on the website via the display. Thanks to Denise's advice and counsel, I finally chose a color combination that was outside my comfort zone and I LOVE THEM! I have since left Dallas, returned home and received so many complements on my new eyewear. Personal note: The frames I chose do NOT have the designer's logo on the temples which was also one of my fashion must haves! Thank you, Vision Veritas. Mission accomplished! Final note: Dallasites, please do yourself a favor and go to Vision Veritas NOW! The collection includes Gucci, Tory Burch and Tom Ford. The collection is curated by 2 sisters: Drs. Anita and Olivia Carleo. I visited briefly with Dr. Anita Carleo. She is a hardworking optometrist who is employed at another practice and enthusiastic about launching Vision Veritas with her sister. There is a generous parting gift of Italian chocolates with each purchase and I saved them for my husband. He loved the chocolate and I loved the frames! read more

I had been having issues with the contacts I was wearing. I have an astigmatism in both eyes and wear monovision lenses on top of that. The doctor I had been going to kept insisting it was my vision and there was nothing wrong with the contacts. It reached the point where I could no longer stand to have them in my eyes. it felt like there was something in my right eye, it was irritated and watering. On a Saturday morning I stopped into Vision Veritas and begged for help. The staff was wonderful and Dr. Olivia Carleo saw me that morning. I now wear a new brand of contacts and have had no issues whatsoever with them. I also have a new eye doctor as well. I cannot say enough good things about Vision Veritas! I highly recommend them. read more

I had the best experience at Vision Veritas! From the minute I walked in everyone was so friendly and helpful. Dr Olivia took her time to sit and talk to me and listen! They were so helpful with everything and I can't say enough good things about my visit. Highly highly recommend! read more

My daughter recommended that I go to Vision Veritas as I was unsatisfied with the office I was using. I had a great experience here. I saw Dr. Olivia and she was very thorough. I had a couple questions after my visit and they were happy to explain things to me. And I mean actually pleased and personable about it. I will continue using them. read more

Best Doctor's Office experience of my life. Dr Anita, as well as her ENTIRE staff, were absolutely phenomenal. Every single person knows exactly what they're doing, they take time with you, they are very thorough, and they treat you right. They set the standard for what every doctor's office should strive for. If you're looking for the best Optometrist's office, stop searching. You just found it. - Ken K. read more

Great people !!! Super super helpful, this will be my eye doctor for a long time I was very satisfied and grateful for the help they have given me! read more

I haven't seen an optometrist in about 5-6 years. I needed to get my eyes checked because my vision has gotten increasingly worse. I had such a great visit. I had contact training the next week and they stayed patient with me even when I was becoming frustrated. I would definitely recommend to anyone in the Addison area. They also have amazing hours for professionals who work M-F 8-5. read more