First time coming to Eye Pieces in West Village to see Dr. Chris, after being with the Key-Whitman practice previously for 12 years, and must say that Dr. Chris and and the entire staff were all outstanding and all had a great 'bedside' demeanor! I never had such a 'stress free' experience at the eye doctors before... I look to coming back next time I am due for a checkup.. read more

Very overpriced But the doctor is very nice but money is a thing so consider before you go read more

Dr. Gonzales is the best optometrist and eye care specialist I have ever visited. I had been going to Eye Pieces for many years. But, since I am now in my 70's, I thought I should go to an ophthalmologist, which was a big mistake. I got an awful prescription from them last year, no doubt because they were in a hurry and that is not the way for an eye exam. So, I am back with Dr. Gonzales. He is patient, caring, personable and friendly. The staff is also very thorough and caring. I never felt hurried as experienced in my medical offices. Thank you so much!! read more

I called them they had an opening the same day. Got my contact lenses three days later fast as I've everreceived them. They fit perfect.

The staff is friendly. Dr Chris is personable and friendly. Does a great job of explaining your diagnosis. He is a good doctor. I did the Lipiflow treatment and it changed my life! No more chronic dry eyes. I was really suffering to the point that my eyes ached and felt Like shards of glass were in them. After treatment, I felt an immediate difference. read more

Kristina's customer service exceeded my expectations and I will be back to purchase more lenses! Absolutely recommend for all your optical needs!! read more

Super nice and accommodating, considering how late I came from work. I came here since they take Parkland employee insurance. I really appreciated that they didn't push me to purchase new glasses like optometrist offices do. They will work with you to make sure you get the best price of purchasing contacts and/or glasses from your insurance. And one of the girls (so sorry, I forgot her name!) helped me find frames that actually look good on me for the first time in my life. Thanks so much! read more

Used to love this place but found the staff rude and unhelpful on my last visit. No one available to assist or make recommendations on eyewear at 4pm on a Sat! Seems Tom does not work there anymore read more

Came to get a consultation for a problem I've been having with my eyes and they helped me out so much! Receptionist was nice and professional and Dr. Chris answered all of my questions and concerns. I will definitely be coming here for my eye care in the future! read more

I needed a new Optometrist as I have relocated from HEB area and did not want to drive that far for an appointment. I YELPed! the competition of course and found Eye Pieces to have the best overall reviews and Tom (the frames GOD) was intriguing to me. I arrived and had forgotten to do the paper work online so I was going to request it from the front desk but she seemed very busy and told me to take a seat. I was taken to a side area of the front for the eye pressure test and a machine that evidently can estimate your prescription. I was helped by a man named Willis through these tests and then asked to take a seat again. The doctor then came out of her previous appointment and I was invited into the exam room. Dr. Nguyen is so sweet and friendly! She did a few tests - even some new ones I had never had done before. She offered a new lens technology that would suit my needs and explained my prescription in detail. I was then was brought back into the waiting area by all of the frames and sat down with Tom. As mentioned in the previous reviews, he is amazing at what he does. He can quickly analyze your face shape and knows which frames will compliment you based on your skin tone, size of your face, distance between your eyes, etc. He immediately found me (2) frames that looked great but I was so scared of change that I did not think I liked them at first. We kept looking but every time I would come back to the first two he picked out. They were trendy, fun, sexy and something different! I felt like a cute 50's secretary haha! I was convinced once I tried on those particular frames - not kidding - 17 times. Purchase was easy - not exactly pain free as the prices are a bit steep for my liking but they do have a lot of very high end brands. Love this place! Oh and they fixed my old glasses for free! read more

Eye Pieces Dallas - Love these Prada frames - Eyewear & Opticians Near Me - Dallas, Texas

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Why did I waste my time. It was $130 for an exam. Then 700$ to get a year of contacts- or alternatively 110 per box. Then I think about getting a pair of glasses...I asked if they have Raybans (I've always had them, love raybans) "No the quality is terrible we don't carry things like that made in China" LOL- okay, I've never had a problem. Obviously the "quality" makes no difference to me. The only kind of glasses they have? $300 and up with most being something like $1200. GO TO WARBY PARKER INSTEAD unless you're some old uppity Dallas lady that wants ugly designer glasses for $1200. Also- they have me on a very expensive contact lens brand. I called earlier in the year about switching- they can't switch them I'd have to pay for another fitting. Why wasn't I given options at my "fitting" at the appointment? I never was able to try/choose different brands- no they just slapped the most expensive one on and want to make me PAY to change to cheaper ones. Even at the one today- no options to switch. Lol! Needless to say- I didn't buy SH*T from them. Paid for an overpriced exam & I went straight to Warby Parker- where I should have gone all along. They charge $40 for an eye exam, I bought $95 glasses, and I wish I paid for a fitting with them to get their brand of contacts for $35 a month. These old school optometry places are worse than used car salesmen. It's SUCH a rip off. Save your time and money and go to Warby Parker. I'll never go back here ever in my life. read more

Amazing experience with Dr. Chris for an eye exam! He walked me through every part of the exam and was extremely thoughtful. Highly recommend!! read more

I trust my eye sight to Dr Nguyen! She knows her stuff. I feel comfortable asking her questions. Tom rocks the frames department - I feel like a movie star in my sun glasses. Jill smoothly takes care of my insurance and won't let me forget an appointment. They are a great team and you get what you pay for! See my blog Thrift Store Style DFW at thriftstorestyledfw.tumblr.com read more

This used to be a great place to get quality eye care. Not so much anymore. The staff are incredibly rude and the quality of the glasses are horrible. Save yourself some aggravation and go elsewhere. read more

Great Customer Service and Eye care. Tom you are the greatest and I will forever trust only you to pick my Frames. You keep me fashionable in timeless eyewear. By the way did you pick Elton John's frames because he is the only other person I have seen with my Frames on. Lol Thanks again Tom you are the Greatest. Go Tom!! read more

Eye Pieces Dallas - Eyewear & Opticians Near Me - Dallas, Texas

I haven't gotten new glasses in over a decade so I decided that it was finally time. The problem is I have a small face so always have a very hard time finding frames that fit right. I visited 3 other stores without any luck before coming to Eye Pieces. Tom, one of the staff at Eye Pieces, was quick to offer his assistance in finding me some frames. Although they have over 800 frames, I still could not find any frames to my liking that fit. I let Dr. Gonzales know about my dilemma and he offered to have a frame rep come in to bring additional frames for me to try. Talk about service! So I came back in the next week and Dr. Gonzales was there to greet me with the frame rep. They provided great feedback and opinions about the various frames and with their help, I was able to find some very fashionable acrylic frames in an uber cool matte tortoise color that worked with my face. I ordered some 1.74 high index lenses and Crizal antiglare coating to finish and can't wait to get them back! Pros: - All the staff I worked with were helpful and I didn't have to wait around to get assistance like I did at other places. - Both Dr. Gonzales and Dr. Nguyen were professional and super friendly. - Large selection of the latest designer frames. You can even get exotic frame materials like layered wood and buffalo horn. - Accepts VSP insurance. - Lots of shopping and food in West Village so there is plenty to do before/after you visit. Village Burger Bar is next door and they have sweet potato fries! read more

As a healthcare provider, inaccurate information should never be given if the provider is not 100% sure of the facts. I had my first visit to Eye Pieces (Dallas) with Dr. Alexander and she advised me I would have to change to a different contact lenses because Acuvue 2 contact lenses were no longer manufactured. I reached out to Acuvue (Johnson & Johnson) and discovered that Acuvue 2 lenses were still produced and were marketed on their website, and they added that they had no plans of being discontinued. I had to have a follow-up visit the next week for more advanced testing at the Plano location due to some eye health concerns and I discussed my concerns of the inaccurate information with Dr. Gonzalez (he is the owner of Eye Pieces). He apologized and I felt that he sincerely listened and cared. He also provided that Acuvue had discussed terminating production of the Acuvue 2 lenses in the past, however, did not follow through. Finally, I have seen many optometrist in my 25+ years of needing vision correction. I would never recommend Dr. Alexander as I felt she was rushed through my appointment and it seemed as if she did not enjoy her job. My first appointment with her was my last. My recommendation is to see Dr. Gonzalez or try another provider in your area. This rating of 3/5 is due to receiving inaccurate/false information from a professional provider that has the responsibility to KNOW the current information on contacts and vision related topics. A rating of 1/5 would have been given due to the manner in which Dr. Alexander presented in the office visit, however, the follow-up visit with Dr. Gonzalez in Plano met my expectations of what I demand in delivery and presentation of my optometrists. Additionally, his responsiveness to my concern for the inaccurate information, given in my initial appointment, met my expectations. read more

Staff up front were super friendly! I had lost my prescription and they were nice enough to email it to me so I would always have it on hand! My first time here I was examined by Dr. Nguyen and she was awesome! I had a tear in my eye that my previous optometrist kept dismissing and after speaking with Dr. Nguyen about it, she explained what it was, why it happened, and ways to prevent it from bothering me in the future and what her recommendations were. I loved that she was so caring! Will definitely come back for future exams! read more

I have been a patient at Eye Pieces for years and as a former health care provider and business owner I view an office like this differently than many patients. The staff has always been consistent, throughout COVID too. When change did happen, phenomenal team members have been chosen to work at this Ike of a kind office. The owners are dedicated to the patients and patient experience, are very knowledgeable and committed to their practice, team and community. Specifically, I have seen Dr. Nguyen, consistently, without fail, for over 10 years. She has proven brilliant identifying changes and reasons for symptoms. She is an amazing mentor, optometrist, business owner, mother, and supportive of other women. My most recent and even more positive experience has been with Dr. Chris. If you are lucky enough to have the time with him to hear his story, it is remarkable, and speaks to the type of people that own this office, the type of provider Dr. Chris. He is the most patient, positive, constructive, determined provider, very resourceful. He is more dedicated than anyone could ever expect. It is downright shocking actually. He is a true gem of a find, a doctor you can trust your practice and patients with, but put your trust in as his patient. I 100% trust Dr. Nguyen and Dr. Chris with my vision and eye health, our most important sense. Without our vision, we have nothing. Please trust yours to these professionals. And thank you Dr. Chris for seeing me frequently and figuring my recent vision changes out. read more

Tom is fabulous at finding frames that are perfect for you and your style. Frames in inventory range from conservative to silly and everywhere in between. Prices are unusually high. When my frames broke, this place also fell apart. I got a price on the repair cost, said fine, and didn't hear from them again. My special snowflake glasses needed magical artisans and wouldn't be fixed overnight. I began to wonder if they were really being repaired at all. After 6-7 weeks of not hearing anything, I gave up and found a similar pair elsewhere, received them in a week, and then called Eye Pieces to say I was done with the project of waiting for them to function. read more

I must say that the staff here is very nice and helpful. From the doctor to the supporting that, they are very knowledgeable and assist you with everything that you need. Dr. Nguyen was very friendly and provided a lot of great information that I was never brought to my attention from other places. I really felt the focus was to really ensure that their patients eyes were in tip top shape and if noticed anything they brought it up to your attention. The amazing staff there were great as well. They were able to assist me in picking out glasses that would complement my face and add some style. They were able to guide me directly to certain frames that would suit me best, so I didn't have to try out every pair there. Typically other places just let you roam aimlessly and you had to do all the work with zero or little assistant, but no here! The feedback provided were very honest and great. It really made my decision on the pair I wanted that much simpler. If you're looking for a place with great service, true patient care, informative, great selection, great price, and the overall amazing experience then this is definitely the place. Trust me I am willing to drive an hour to get to this spot and this is now the only place I go for all my eye needs. read more

I had an awesome experience with Eye Pieces!! I went in last week just to scout out a new optical shop since moving from Las Colinas and the staff was very helpful and non-badgering, they allowed me to look without pressure. After checking out a few places I settled on E.P. and went in today for my appointment. Dr. Gonzalez and the rest of the staff were extremely thorough, informative, and friendly!!! My prescription was more precise than ever, Dr. Gonzalez suggested a great brand of contacts and I got hott new frames!! read more

Eye Pieces Dallas - Love, love, LOVE my frame selection!! Did I happen to mention I love these frames?!?!?! - Eyewear & Opticians Near Me - Dallas, Texas

Got my new glasses and contact prescription here. Seriously, Dr. Nguyen and Dr. Gonzales are amazing- they really take the time to explain everything and I truly feel they care about my eyecare. I had an eye condition this summer-dry eyes and inflammation so had to visit Dr. Nguyen a couple times. She's so friendly, knowledgeable, and professional-wish all doctors were just like her. Jill and Willis are also very friendly and professional-thank you! read more

I was in town on a business trip and had an eye emergency come up on a Saturday. I just googled local businesses that were open on the weekend and luckily, came across Eye Pieces. My eye issue was fairly serious but Dr. Nguyen was terrific in explaining the problem in an easy-to-understand manner and offering a solution. She went above and beyond to address my concerns and ensure that my eye's long term health was top priority. The staff as a whole was very attentive and friendly as well. I was so impressed with their business that I am going to try and plan any routine eye exams around future business trips to Dallas. read more

I didn't get my eye exam here, so I can't comment on that. I did come here, though, because they had Chanel frames that I've been wanting. The associate (I can't remember his name) was very helpful in helping me find the pair I wanted! Outside of Chanel, they have a wide variety of name brands and selections of eyeglasses. My husband was impressed with them, so he ended up making an appointment for his eye exam and to get his glasses here as well. The place is really nice and clean on the inside, and you can tell they really care about the appearances of the place here. read more

I really recommend you read the second part of Carolyn A.'s review below. Like she said, picking frames is the easy part. If anything goes wrong with your glasses, they all begin a process of lying about what will be done to resolve it. You can expect many promises to not be kept. They pass the responsibility back and forth and all become very cold. I have been waiting since mid April for a pair of glasses and it is now June. Go to Ochialli. I ordered another pair at the same time there. Service was unbelievable. Eye Pieces is torture. Also, do not write a check or you won't have the protection of the credit card company. read more

I only recommend the Dr. visit with Dr. Nguyen and that is it. She is really good and deserves 5 stars, BUT Tom Barrett is the "Fashion Eyewear Specialist" who sells the glasses..is HORRIBLE!! He doesn't not greet the customers and once you say you have insurance, his facial expression changes to .....Urgh...i don't have time for you or looks at you different! I personally experienced it last year and i thought it was just me. I brought my friend in today who needed prescription glasses and he barely said hello to us and when my friend said that he had insurance, he said..ohh doesn't matter, you only get 20% off (off of the $400)...that was it. Didn't look in the system to see what the insurance really covers. We just WALKED OUT! He is so lazy!!!!! How can the insurance only cover 20% when the insurance covers 1 free glasses (certain amount) per year?!?!?! Please explain that to me. Their glasses are also OVER priced! PLEASE compare them to other locations. Dr. Nguyen & Dr. Gonzlez should reevaluate the Eyewear sales department. The glasses options are VERY limited also. Maybe 50 items to look at for males, not including sunglasses. Maybe Tom should learn about customer service from Jill or Willis who were very friendly and very knowledgeable about the insurance and explains to you..STEP BY STEP!! Sorry Eye Pieces..he does not do you any service! read more

I had been wearing glasses for two years but could not see clearly and had been experiencing a lot of eye strain when I first saw Dr. Gonzalez at his last office in Arlington. In one exam, not only did he correct my bad prescription, he took the time to explain my vision problems and how they could be corrected. When he moved to Eye Pieces Dallas, I was willing to make the long drive to continue seeing such a helpful doctor. Most recently, I went in for an exam to get new eyeglasses and saw Dr. Nguyen. My experience with her was as wonderful as my experience with Dr. Gonzalez. She was very welcoming and made me feel comfortable instantly. She updated my prescription and answered all of my questions before I even had a chance to ask them. Dr. Nguyen and Dr. Gonzalez are an amazing team, but they might not even be the best part. The secret weapon of Eye Pieces is Tom, who will be referred to as "Magic Genius Tom" from here on out. Normally, I hate choosing new frames because I can never find any that I really love and I end up settling on a mediocre pair of glasses. After my exam, Magic Genius Tom looked at my face for about three seconds, walked away and came back with five frames that all looked amazing. The frames I selected were ready after only two days and they're the best quality eyeglasses I've ever had. The lenses are clear and sharp and the fit is perfect. I highly recommend Eye Pieces Dallas to anyone seeking high quality eye care. read more

I have been way overdue on getting my eye exam and made an appointment here honestly because they accepted my insurance and was the closest office in my area. I walked in a few minutes late and was greeted by Melody, the receptionist who took my information on the phone earlier. She was super sweet, walked me over the paperwork and offered me something to drink while I waited. Instead of completing the paperwork I was too busy getting settled in the super comfy chair I was in and looking around at all the frames around me. The clinic is more like a boutique, the lights are dimmed a bit, all the fancy glasses are in nice well lit display areas and there's isn't even a desk! The receptionists stand behind a podium! Before I knew it Dr. Birenbaum was introducing himself and escorting me to the back. Dr. Birenbaum used some of the latest technology on me and I was VERY impressed with how patient he was with me. I don't like touching my own eye nor do I appreciate a complete stranger to pop a contact in me but he waited while I tried several of times to get my contacts out. He inquired about my eye history and the usual but was very concerned when I told him about how I get pink eye frequently. None of my past doctors have been able to figure this out and it's pretty annoying but within 10 minutes of doing a test on me Dr. Birenbaum had an answer. Dr. Birenbaum gives all his patients an after hours number where he can be reached because he just cares that much. He likes to follow up and makes you feel really comfortable. His office is conveniently located in West Village so you can keep yourself busy before your appointment! read more

I made an appointment late last night and when it came time to confirm the appointment this morning, the staff reached out. I was not able to provide my Medicare information as it was at home and I was at the office. I let them know that I will have all he information they are requiring when I come in for my noon appointment. I was told unless I provide at the time of the conversation, it will be out of pocket. They pushed really hard to reschedule me for this reason. The person I was speaking with thought it was funny and would not confirm the appointment. The sentiment was that due to my age, 71, and using Medicare, I would be more of a burden than a new patient. It just plainly felt terrible. read more

I love everything about this office! The staff are friendly and the doctor is the most knowledgeable I've ever witnessed. I've gone twice now for my annual checkup and each time I had an eye issue and didn't mention it, but the doctor asked if I was experiencing certain issues with my eyes which I in fact was. Then I began to tell the doctor about the irritation that I was experiencing. Dr. Gonzalez is the man! Another thing I love about this office is, they take their staff out of the country annually and shut down for a week. I think this is awesome. I think I need a job here!!!! read more

I've been going here for the past three years. I really like Dr Nguyen. She informative and quick. Glasses and contacts can be expensive but the front desk usually tries to find you the best deal. They even gave me a rebate coupon for $50. Sometimes they don't want to release your contact prescription but the will give it to you if you insist. read more

Love the people who work here. Fantastic selection of eyewear and they pick frames for you while you relax, then you get to try them on and find your pair. Or, in my case, pairs. read more

I really hate to write this review because Dr. Nguyen is THE most bubbly and nice eye doctor I've been to, but I have to share about my experience regarding John. I will preface this by saying that I have bad eye sight and bad astigmatism. This was my third time going for a check up and everything went well until my glasses arrived. I decided to kind of splurge on a new pair of glasses hoping I can wear them everyday without looking like I have goggles on (yes, that's how bad my eyesight is). John was the one to help me pick out glasses. He told me that rounded frames help thin out the lens since there are no corners. So I got rounded frames. I paid extra for the thinnest frames. (for reference: The previous glasses I had were of similar prescription and rectangular frames but the second thinnest level they had. ) When I went to pick up my glasses, I was pretty disappointed because when I tried them on they felt just as thick or thicker than my older frames. I expressed to Jill (love her too) that I'm a bit disappointed because it feels thicker and I was expecting them to be thinner since I had paid extra for the thinnest level and got rounded frames when I preferred rectangular (not their fault, I know). Jill told me that John was off that day and to stop by tomorrow when he's working to talk about it. When I went home, I used a body fat caliper to measure the lens thickness and the new ones were 1mm thicker. I know that 1mm is not THAT much, but considering that I paid extra and was told rounded frames help thin out the lens, I was pretty bummed. I stopped by the next day and we got to talking. I told him that I was frustrated about the new glasses and that they are not as thin as I had hoped. Eventually he became very defensive and condescending. He blatantly lied to my face saying that he told me larger frames (new) usually result in thicker lens. He NEVER said this to me when I was picking out frames. When I told him he never mentioned that he said to me "I've been doing this for 12 years..." and something along the lines that he mentioned it. The only solution he offered was to offer a partial refund (not even a refund really) and to have my lens be 6mm thicker. I told him I did not want to do that. He offered NO other solutions nor did he ever apologize for misleading me. I admit I became VERY frustrated at him and he was able to tell, yet he continued to be condescending and refused to try and offer a real solution. I understand that in the end I was the one to order the frames and such, but the way that John handled the situation, which I believe is also partially his fault, is enough to keep me from returning. read more

For years, my daughter and I have gone to many optometrists/eye doctors for her eye. She has an aged cornea scar/infection. All have either minimized the situation or suggested surgery without the details. Our most recent visit with Dr. Gonzales was the most informative. Dr. Gonzales was patient and thorough in his diagnosis of my daughters eye. He provided videos, pictures, explanation and treatments/recommendations. Eye Pieces of Dallas have state of the art equipment that really gives you the best quality of information to make your decisions. After all, the eye is crucial and with this visit, I felt more at ease knowing what to go in with when surgery comes around. I also got my eyes checked for contacts and glasses. The last time I got them checked was 4 years ago with Dr. Nguyen. Same top notch service. I would highly recommend Eye Pieces of Dallas and Dr. Jaime Gonzales and Dr. Hoa Nguyen anyday. read more

I've been purchasing glasses at Eye Pieces for well over 12 years. During that time I've lived in Dallas, New York City, and San Antonio. Just going so long and from such a long distance should let you know that I'm impressed, but I'll say a little bit about why. First, the lenses. My prescription is complex. I'm so nearsighted that my focus point is about an inch past my nose. And I'm far sighted. And I have astigmatism. Other places that I've gone to have almost always had to remake lenses. They've been right every single time at Eye Pieces, and that's been many times. Second, the frame selection. Man or woman, you'll find a delightful selection of frames here. You can browse or they will recommend for you. The frames aren't inexpensive, but they're high quality and close to unique. You're not likely to see someone else wearing the exact same frames. I've gotten multiple compliments on every pair of glasses I've bought here. And I usually have a couple of pairs each year, at least. And third, the service. Tom is amazing, as are other employees. For me, he encourages me to try shapes and colors that I might not have looked at on my own, but with no pressure at all to like them, much less to buy them. He's willing to spend time with you (I often visit two or three times before I decide on a pair) to be sure that you'll be happy. Best yet, he'll let you know when something you like doesn't fit well or might not be the right choice for you. And he'll do that with tact and charm, which isn't easy, but is invaluable. read more

Dr Hoa Nguyen is beautiful, intelligent and has wonderful "Eyeside" manners. Her staff were courteous and professional and the office flow well. There were amble amount of frames to choose from. In the end, I walked away with a swanky pair of shades that I hope will improve my golf game. If not, I will look good being a hack. I highly recommend this place. read more

I love Eye Pieces! Miguel was the best in helping me find frames and customizing them to be just right for me! I've never experienced such care and attention for detail. The doctor was super knowledgeable and took her time to explain things that no other eye doctor had ever taken the time to explain to me, which helped me understand better why I don't like my current glasses and I'm super excited to get my new lenses! read more

Customer service is top notch at Eye Pieces they know their client's needs and can recommend just the right eye wear for that individuals overall appearance. George R. read more

This was my second trip to eye prices. Their selection and quality of service is still top notch. Dr. Nguyen made sure I was comfortable during my eye exam. And the staff's selection of frames could not have better. I highly recommend this place. read more