I needed new prescription sunglasses and this business was on the list of providers covered by my…read morevision insurance. It is not too far from my house so I decided to give them a try. The experience was very positive. Everyone, from the receptionist to the advisor for frames to the doctor were super nice. Dr. McClennan was very thorough and spent a lot of time getting to know my eye needs. The eye exam was comprehensive and I felt good about it. After the exam, there is an extensive selection of frames. An advisor helped my pick one that met my needs. I was happy with the selection. The only downside about this business is accessibility. It is nearly impossible to access if you are going west on Mockingbird. There is no U-turn sign at the Greenville stoplight so you have to turn left on Greenville and hope to be able to squeeze in a left turn into the parking lot. Going east on Mockingbird is much easier, although parking is tight no matter which direction you are going. Overall, I would recommend this business.

We have been coming here for some years and I have highly recommended Dr Chapman to many. However…read moresadly as others have commented below the front staff have a complete dissregard for how to treat patients and potential new patients. I have vision coverage via my place of employment but wanted to know what my supplemental coverage covered and asked the front staff to look into this from the time I booked my appointment a week prior to the time I came into the office for our appointment. I received a text from them stating our visit was covered so I called to ask about the discount and they told me that our visit was covered. At this point I figured I would again ask them when I came in for our appointment in person. So today when we came in I asked them again and the front ladies stated that they didn't check it (even though I asked them too)! So I asked them if they could check it because my daughter in law wanted to come in as a new patient. At this point they said we do not take that and I pulled up the discount site and showed them where Dr Chapman was at the TOP of the list of providers that accepted it. Then they both just looked away and acted as if they didn't care one bit! It's sad because Dr Chapman is great but with staff like this who do not seem to care one bit he just lost a potential new patient and quite possibly my family of five...

I had my annual eye exam this morning and am happy to say that I have found my new eye care center…read more The ladies that checked me in and out were nice, the tech that did my pre-screening thoroughly explained each step (which was not necessary since I've been in corrective eyewear for 15+ years, but nonetheless appreciated), and the optometrist, Dr. Zellers, was informative and efficient. I was in and out within 45 minutes. Overall, a phenomenal experience!

My children both got their eye glasses from here . I am confident knowing the warranty works very…read morewell here. The receptionist and staff are very friendly. Rosa is our technician that helped get the new glass frame installed to our lenses. They have a great selection of eye glasses. I highly recommend this place because of their great service.

Premier Vision of Dallas is AMAZING! I love Dr. Allen and…read morelet me tell you why. She is a very down to earth person. She is a humbled soul and a caring person. She makes you feel comfortable. Always there to answer any questions or concerns that you may have. I enjoy talking about travel with her. She takes the time to get to know you. She feels like extended family. As I have been coming to her for years. The staff is very pleasant. Customer Service is always good. The office is nicely decorated. It's cozy and comfortable and is located in a great location. They don't try and upsell. I appreciate this as I have to watch my spending. The office has a great assortment of glasses and brands to choose from. I have my whole family coming to her. She keeps my eyes healthy!

Very argumentative and not very understanding - and I have heart issues. I thought they were great…read moreuntil they fired me as a client. Who does that? Said I told them they lied, and I never did. I got upset when my glasses were not what I ordered, and they wanted to charge me to fix them. Then said no charge, and then when I picked them up they gave me a letter that said I wasn't welcome there anymore. I'm so upset.

In 2002, a visit with DR Carter had a significant change to my life with his confidence he could…read moreuse Lasik to improve my vision. His competition said it would take 2 passes. DR Carter succeeded in giving me better than 20/20 which lasted over 16 years! As I conceded my age was beginning to affect my vision, I went back in Feb 2022. Salzmann Nodule Degeneration was seriously affecting both eyes, he explained. In March 2022, he performed surgery on both eyes to remove the nodules which will be recurring. He also used the latest technology to hopefully slow down the growths. Prokera. Prokera uses the amniotic membrane tissue in its products, which is preserved using the company's proprietary CRYOTEK® processing method to ensure the tissue retains its full biologic activity, Amniotic tissue has natural properties that help damaged eye surfaces heal. Prokera products promote faster and more effective healing of the cornea with less inflammation and scarring, leading to improved clinical outcomes with better vision. Sounds great eh? The process requires manually removing the nodules and then applying the Prokera lenses one eye at a time the day following surgery. The surgery, itself, isn't painful. The staff keeps you at ease and DR Carter is pretty quick and thorough. Now after the surgery, and wearing the Prokera lens for a week is not something I would love to do again, but I will, and just have to deal with it. It helps. I'm typing this review a few days later without any glasses and can see quite well. So it works. I posted a photo of the device next to a nickel. By day 5, it isn't so bad. Let me add something important. I will only let 2 people actually touch my eyes. DR Carter and one of his assistants. I trust no one else, not even me! Yes, he has worked on thousands (if not ten thousands of eyes) (Maybe he needs a sign over the door saying how many he's served.) I get the nod of approval from others he has taken care of when I mention who did the work, a few are fellow Yelpers. Many at my workplace. Some others are quite famous and had million dollar careers riding on their eyes. Huge impact on MANY lives. I see some poor reviews on here, and I guess some had bad experiences. My eyes and ears let me know he does have an amazing staff right now. I saw and heard how well that staff responds to their patients. 16 visits in a bit over a year, and not once heard or saw any patients being mishandled. If you think you have an issue, see/talk to David who is one of the best customer service/patience advocate trained people I've EVER met. 21 years, and still more than happy to trust him with my eyes.

Unprofessional! Do not use this clinic. Dallas Cowboys should not let them advertise with this…read morecompany! They billed my insurance again even though the test were in the system. An employee said to do test again and bill insurance again. Expect a 5 hour wait for each visit. Rude staff and wanting you to get Lasik surgery. They do not care about you, only care about taking your money. Worst nightmare ever.

I finally made an appointment for my eye exam with Dr. Tran. and, I couldn't be more pleased with…read moreher professionalism and her friendliness. Dr. Tran was very thorough and explained each procedure that she was performing. She took the time to ask what my concern's were and she made sure that I was satisfied with her explanations, and that she'd answered all of my questions before I left. Dr. Tran and her staff are extremely helpful and welcoming. I feel that Dr. Tran is genuinely concerned for her patients. I highly recommend Dr. Yuvani Tran if you're looking for a great Optometrist.

So far, I am having a great experience as a new patient. I found this eye doctor because of their…read morepositive reviews on yelp. I figured if they can make yelpers happy, they can make anyone happy. And my appointment with Dr. Tran indeed made me happy. She listened to my concerns about my previous classes, not fitting well. She gave me some tips that I had never heard before about getting glasses that fit my wide head. And the ladies who helped me pick out a new pair of glasses were kind and patient. I look forward to receiving my new glasses, trying them on, and being done with this chore.

I really like this place!…read more We went here on the recommendation of a friend; we were happy with our old place but wanted to find somewhere closer. They were honest, professional, and patient while I picked out my new frames. Doc is super friendly and helpful; I've only had good eye doctors but he may be the best I've had. Best of all, the whole staff were VERY helpful and super patient with me when I said I wanted to try contacts. Anyone who knows me knows I'm a total spazz, especially when it comes to (a) loud noises or (b) things coming toward my eye. Recipe for disaster, right? Well, I wish I could say "wrong" but what's awesome is they worked with me very very patiently to help me get the hang of it the first time, and by the next week when I came in for my follow up, I was a pro! Life changing stuff! Also, pro tip that getting the blue light blocker on your glasses is AMAZING. Total game changer, you wouldn't believe how much less strained my eyes get looking at screens, especially at night. As someone who works in software, this is a big deal! And I wouldn't have known about it if the doc hadn't recommended I look into it.

Never mind! The glasses I spent a fortune on?? Overpriced crap. They neglected to tell me that any…read moreframe with Swarovski crystals would be useless once the lens coatings started to peel, or if I needed a new prescription. Now I cannot get the lenses changed ANYWHERE. Not even Walmart will touch them. This place will screw you.

Loved Dr. Hatton and team! Dr. Hatton was super helpful and I was happy to avoid that "puff" exam…read morethey do at the beginning. They have all the latest and greatest technology and I didn't have to dilate my pupils. They saw me right away - I was in early and they saw me a few minute before my appointment. Parking is easy because it's reserved and directly in front of the office. Edit - I booked on zocdoc.

To preface: I have worn glasses for 17 years and contact lenses for 13 years…read more Hands down, this was the worst experience I have ever had at an optometrist's office. Here were the highlights (or lowlights if you will) of my experience: 1. On my first appointment I arrived on time and it was 45 minutes before I even saw Dr. Linda. I had the first appointment of the day and I had scheduled it that way intentionally so that I could minimize my time away from work. The technician who ran the initial tests and showed me to my room saw the doctor come in and commented, "She's late again". 2. I had both an eye examination and a contact fitting evaluation.. I was given a contact lens prescription and a trial pair with less power than mine because they did not have my high power lenses in stock (this is typical in my experience). I put in the lenses and immediately mentioned that they right lens did not fit well. In response, I was told that it sometimes takes up to 15 minutes for the contact lens to settle. I was then told that I could check out at the front desk. I looked at the doctor in surprise and asked, "Are you not going to look at the fit of my contact lenses?". I was told to try them out for a week and if they didn't work I could come back. 2A. Unsurprising, the right contact lens indeed did not work out. So I had to make another appointment and come in again. After the 2nd appointment, I asked if another trial pair would be ordered. I was told that they could order another pair and then was pressured into purchasing a year supply right then. I responded that I was not comfortable with buying a year supply before I had even tried my new lens after which a few more attempts were made to get me to purchase a year supply. 2B. I picked up my 2nd trial pair of lenses and when I got home, I discovered they were not the right prescription. I called and the woman who answered the phone first tried to convince me that they were correct (which they were not) and then agreed to ship the 3rd pair to my apartment. 3. I also ordered two pairs of lenses after my initial examination, one for glasses and one for sunglasses. After the time frame for their arrival had elapsed, I called the office and was told that they had arrived that day and I could come pick them up. 30 minutes later, they called me back and I was told that while adjusting my glasses, they had scratched one of the lenses past the point of being able to use it. They did apologize and told me they would expedite the order of the replacement lens and that it would arrive on Monday of the following week. I called on Tuesday of the following week when I had not heard from Optix. I was told that my lens was in. I responded that I would pick them up on Thursday when I was there for my follow up contact lens fitting from 2A. 3A. When I arrived on Thursday, I again booked the earliest appointment available (8:45). Dr. LInda walked into the front door of the office at 9:00 with shopping bags and gave me an unfazed greeting. I was shortly after led into a waiting room. I left the room and asked if I could get my glasses fitted (with the replacement lens and all) while I waited. I was then told that the lens had not arrived. Not only had they NOT been expedited but I was falsely told that they had arrived when I called. So it took me one more trip to be able to get everything that I had ordered. 4. When I first saw Dr. Linda, she suggested daily contact lenses. I mentioned at 3 times during the appointment that I was worried they were cost-prohibitive for the frequency in which I use my contact lenses. Despite this, I was told they were ordering a trial pair of dailies for me in my prescription. I asked what the price was compared to my monthly contacts and they were indeed more than I wanted to pay. When I expressed this and asked for a trial pair of my old lenses I was treated with contempt and the response "So you're NOT interested in daily contact lenses at all?". No... 5. I was charged for a special mapping of the eye. I have seen these services offered at other places when you fill out your paperwork but there was always an opt-in/opt-out option. Not at Optix. I said that I did not agree to this service and they referred me to the sheet I signed saying that I was responsible for anything that my insurance did not pay. I agreed with this to an extent, but pointed out that on my examination sheet (which was left on the table) the box saying 'Patient declined mapping' (or something to that effect) was not checked and was not even mentioned to me. After I said this the receptionist reached over and took the paper saying, "That's for office use, not patient use." However, in the end they agreed to not charge me for the mapping. I will never be returning to Optix EyeCare & Gallery or Dr. Linda Fain Hatton. It was absolutely the worst service I have received. If you value your time and your money, do not go here.

I've been a patient for over 10 years. They are very thorough and helpful. I love their selection…read moreof eyewear in the separate store. Every one is kind and caring.

Worst eye "doctors" ever! Will only schedule you when it is convenient for their doctors and not…read moretheir patients ! Refused my 88 year old mother in law an appointment because it wasn't an emergency! Her schedule didn't not work with the doctor's ! However, when the doctor was out, it wasn't a problem ! Please go to doctors who care about patients !