We recently worked with Innovative Design Build to add about 1200 sq ft to our family home and remodel the existing space, and the experience was fantastic. Shayna and Jordan were on top of every detail from start to finish clear communication, quick responses, and they truly cared about getting things right. The project stayed organized, the crew was respectful, and the quality of the work shows in every room. It's not easy to trust a team with such a big remodel, but they made the entire process feel smooth and manageable. Highly recommend! read more

Jordan, Shayna and their team were great! We redid the kitchen with knocking down a wall to include the dining room. Also guest batheoom. They have great communication and always update us on status and what's next. They have great ideas and suggestions too. Everyone on their team is great especially Christian who works hard and takes great pride in their work and it shows. Would use them again for our next project! read more

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This is my second project with Jordan and his team, and once again, they delivered beyond expectations! Our first project together was a bathroom remodel in 2021, and this time we tackled a full kitchen renovation. Just like the first time, the process was smooth, communication was clear, and the results are absolutely beautiful. Jordan and his crew are professional, reliable, and detail oriented. It's such a relief to work with a team you can trust completely. Highly recommend them for any remodeling project I wouldn't go with anyone else! read more

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We recently completed a major home renovation and addition project with Innovative Design Build (IDB) and I want to share our experience for anyone looking for a contractor they can actually trust. This wasn't a small job. The project cost over $700,000 and included adding two bedrooms, a full bathroom, and major upgrades throughout the house. We were nervous going into something this big but now that it's done we can honestly say we're really happy we went with IDB. From the start Shayna was super on top of communication. She kept things organized, always responded quickly (even late at night sometimes), and helped us stay on track with material selections and city permits. Jordan was involved in every major step especially inspections and site planning. He always explained things clearly and gave us real answers. No fluff, no pressure. During demo we found unexpected mold in one of the walls. It could've thrown the whole schedule off but they handled it professionally. Brought in a remediation crew, walked us through the plan, got it done. No games. Same thing later when we had a plumbing surprise behind an old wall. Jordan just handled it. The construction itself came out beautiful. The new bedrooms feel like they were always part of the house. The bathroom is our favorite room now. Custom tile, high end finish, just really clean work. They even paid attention to the small things like trim lines, outlet placements, and closet framing. And whenever we had small fixes at the end they came back quickly. No excuses. They also stuck to the budget. Any upgrades we approved were clear and documented. No surprises. No chasing. Every payment was tied to real progress. We've done smaller projects in the past with other contractors and this was by far the smoothest even though it was the biggest. If you're looking for a serious contractor that shows up, communicates, and delivers we absolutely recommend Jordan, Shayna, and the IDB team. We'd work with them again without hesitation. read more

We just completed our extension to our house. Added a room, bathroom and extended our family room. Jordon and Shayna were awesome. My husband had a vision to get this done within 3-4 months and they made it possible. They are an awesome husband and wife team and work very hard to get things done quickly and efficiently. They are extremely supportive and ethical and understanding of their clients requirements. I would highly recommend them if you are looking to extend your home or getting your house remodeled or any home construction related stuff. They are really efficient and knowledgeable about their stuff. read more

After two mediocre experiences working with contractors on a couple of other home remodel projects, we were bracing ourselves for a similar experience when we decided to shuffle around our existing space to add in a bedroom, bathroom, and laundry room. But after working with Jordan and Shayna from Innovative Design Build, we are so happy to say that we've found a business that we'd go back to again in a heartbeat whenever we decide to pursue another home project in the future. From the very beginning, we appreciated the time Jordan spent even during the initial consultation brainstorming ideas that fit what we were looking for. Unlike other contractors we talked to, he was not afraid to be upfront with us and tell us when something was not feasible. We had initially wanted to carve out space in our existing living room for a new bathroom, but our living room is built entirely on concrete slab that would make introducing plumbing there a nightmare. We had suspected this might be an issue but Jordan was the only one who was very upfront with us and said we can't put a bathroom there, and then proceeded to find a better spot for it in an area of the house we previously hadn't considered. The other contractors we talked to brushed off this concern, didn't provide more details around how they would work around it, and also didn't spend much time trying to think of other options. Even before we signed the contract, we appreciated the thoughtful back and forth with Jordan finalizing plans for carving out the existing space, and we ultimately decided to move forward with them. Their pricing was also very reasonable. The experience from then on was very smooth! Of course not without a hiccup here and there but we appreciated their honest feedback up front (again, not being afraid to tell us when something we wanted was not a good idea and providing thoughtful alternatives), the great communication, and the seamless coordination with the construction crew. The crew was great about sealing up the construction zone within the house (floor to ceiling plastic with zippers) since we were living there during construction and put down covers to protect existing parts of the house. They were punctual, friendly, and did a great job on the remodel. We appreciated how Jordan/Shayna engaged with the crew directly so we did not have to constantly monitor the work and answer questions about measurements, materials, etc. Jordan also stopped by at least weekly and made sure the work was up to snuff. When there was an issue with paint matching (lesson learned, exact matching is impossible), he told the crew to repaint everything - walls, ceilings, everything. Other contractors might have tried to patch the paint here and there but Jordan had them just redo it entirely to make sure the final outcome looked good. As the project progressed we also really appreciated how Shayna kept us on track with selecting finished materials - everything was tracked in a word doc and she provided great suggestions based on inspo photos we provided and made sure we ordered everything on time so that it lined up with the construction timeline. Speaking of timeline, if it wasn't for a delay with one of the doors that we ordered (outside of IDB's control), we actually would have wrapped up the project 2 weeks ahead of the quoted timeline. I feel like that's almost unheard of with construction projects!! Our previous projects ran way over and from talking with friends, that seems to be the norm. But we appreciated Jordan and Shayna's very realistic timeline estimate. In the end, we basically wrapped right on schedule. And we are so pleased with the final outcome! See attached photos. Our space is now a lot more functional and we got everything that we wanted from this project. I've already started talking to my husband about our next home remodel project, and we will definitely be reaching out to Jordan/Shayna again when the time comes. read more

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Shayna was recommended to me by a good friend who used her a few times for home renovations. She and her team did a great job remodeling my old kitchen. From start to finish, Shayna was easy to talk to, very organized, and always made sure I was happy with how things were going. She had smart ideas and paid attention to the small details. The kitchen looks amazing now, and I'm really happy with how it turned out. I would definitely recommend Shayna to anyone looking to update their home with someone they can trust. read more

Jordan and Shayna helped us expand our house by adding one guest bedroom and one master bedroom. We chose to work with Jordan because it's a small, family owned business, and that's what won us over. Everything was completed on time, and the original estimate didn't change, there were no unexpected costs along the way. read more

We hope this review helps prevent others from going through the same frustrating experience we had with Innovative Design Build "IDB" for our 300+ sq ft master bedroom addition. First off, I hate that I have to leave this review. I have never left a bad review on Yelp, and even when I've had disappointing experiences, I felt it best to just stay silent instead of leaving a bad review because I'm not the type of person to bring others down. But anytime you're spending a couple hundred thousand dollars on a service, I figure its best to give our honest review and allow others to make the decision given its such a big purchase. Maybe it will help someone else balance a decision with the numerous 5 star reviews IDB as we chose IDB for all the 5 star reviews they've received. However, we are giving a 2-star rating due to the following issues: 1. Lack of Communication & Poor Planning - They submitted plans to the city before sharing a draft with us for review. There were some errors in the plans that could have been corrected by us if we were provided a draft. - The architect was unavailable when needed, despite city inspectors requesting their presence twice. - We had to chase down answers and solutions rather than receiving proactive updates. 2. Lack of Supervision & Quality Control - Neither Jordan (the GC) nor Shayna conducted proper reviews of the work. Multiple times, we were told by Shayna that work was completed, only to find out it wasn't, wasting our time in constant rechecking. - You will need to act as the supervisor if you hire them. We were the ones that found several issues before the GC did (e.g., siding placed over electrical outlet, incorrect baseboards installed, everything in Section 3, plus more). 3. Serious Quality & Safety Concerns - Sprinkler Pipe Issue: Left a sprinkler pipe open under the new addition. We caught it just before cement was poured. - Leaky Pipes: We discovered a leak in the basement after the plumbing inspection. - Water Hammering Issue: A loud, concerning noise started after new pipes were installed. We reported it in September 2024 and requested this to be prioritized, but they didn't address it until January 2025, despite warnings from another plumber about potential pipe damage. - AC Relocation Not Up to Code: As part of the contract, they relocated our properly installed AC unit, but they didn't reinstall it correctly three separate times --it wasn't even bolted down. 4. Lack of Transparency & Accountability - When mistakes were made, fixes were sloppy and required us to request the same items to be fixed multiple times. As I write this review I'm still looking at a 4 foot length of drywall tape on my new ceiling (which is a Level 2 drywall finish, not a standard Level 4). - Jordan and Shayna were not present at the final city inspection. Instead, they sent someone they had previously told us should not be speaking on their behalf. 5. Prioritizing Payment Over Completion & Quality - Shayna demanded payment for bathroom tile installation before grout was completed--then argued that grout was not part of the tile installation. (A simple Google search or conversation with a reputable contractor proves otherwise.) - Pushed for siding installation payment when the contract clearly stated payments were due upon completion of work, not partial completion. At this point, several of the issues in section 3 were still ongoing and it felt like they were prioritizing payment of new work instead of simultaneously working to resolve issues identified. - Shayna noted that city signed off on the project on 2/11 and so we paid them the next day. When we reached out to confirm directly with the city inspector who had requested us to confirm with him directly when the work was completed, he confirmed they hadn't signed off. - After final payment to IDB, we had to chase the city inspector for two weeks to make sure the permit was approved. I guess IDB won't make sure the permits are approved after they complete the work. Final Thoughts - Look Elsewhere We understand that no construction project is perfect, but what sets good contractors apart is how they handle issues. We've worked with multiple contractors for various projects (bathroom remodels, shed-to-office conversion, AC installation, electrical panel replacement), and every other contractor took pride in their work and stood behind their results. Unfortunately, Jordan and Shayna lacked accountability and ownership, which made this project far more stressful than it needed to be. Save yourself the frustration and choose a contractor who values quality, communication, and integrity. read more

Our project with IDB was bathroom renovation, the lead designed visited us and showed different ideas on an iPad. The design consultant took us to a design studio in San Jose where we selected the cabinets, counter tops, vanities and shower wall tiles. After that was finalized, we went to Sherwin Williams to choose the paint colors. Overall, the bathroom look stunning. Good value for money. read more

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Jordan and Innovative Design Build helped us add a 1,450 square foot second story to our house, which we really needed as our family is expanding. They handled everything from the architectural plans and permitting to materials selection and construction. The project was completed ahead of schedule and without any unexpected change orders, unlike other contractors we've dealt with. We love our new home and highly recommend Jordan, Shayna, and the entire team. We've already referred them to family and friends. Thank you! read more

Acknowledgements: To Joel, our onsite Lead--hey your care for our house didn't go unnoticed. To Shayna--you handled our various requests so professionally and stress-free, sorry for contradicting ourselves once or twice. We love, love the practical design. Thanks for staying engaged all the way until after it was done. To Readers--Talk with them, you will quickly understand why we're so grateful here. read more

Innovative Design Build - Home SWEET Home - General Contractors Near Me

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Shayna managed remodel of four bathrooms for us. Did a great job and we are very happy with the completed project. Del Riesenhuber read more

We just completed our full home remodel (+ addition) with Jordan and Shayna and could not be happier with our new house! I consider us very fortunate to have found Jordan and Shayna when we were looking to expand our house. We reached out to a bunch of contractors and from the very beginning, I knew Innovative Build Design was a good fit for us. Jordan and Shayna were always on-time, receptive to our wants and needs, and ultimately designed a house that fit the needs of our growing family. What stands out the most is how well both of them communicated from beginning to end. Home remodeling can be very stressful based on experiences from others we have talked to, but Jordan and Shayna's constant communication really helped us feel at ease knowing that we were always kept in the loop and that they were on top of it. The original plan called for 9 months of construction which included gutting the interior and adding ~500 sq ft. A big job that required a huge amount of work, but I had confidence that they would deliver as promised. Almost every time I went to the jobsite, I was surprised with the progress with multiple crews working at the same time. Shayna was our project manager was masterful in coordinating schedules with different work crews, helping us with design choices, and staying on top of material planning which helped keep the project on schedule given how long lead times have become! There were a few unexpected issues that came up during construction, but because of their excellent communication, issues were dealt with swiftly and painlessly. In the end, they overdelivered and we were able to move into our house much earlier than expected! We are extremely pleased with the house and have Jordan and Shayna to thank for their professionalism, quality of work, staying within our budget, and for giving us a beautiful new house. read more

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Found Innovative Design on Yelp and was immediately impressed by Jordan and Shayna's responsiveness. We were looking to remodel our primary bathroom shower. They offered the most realistic quote and timeline to complete with recommended materials that match our style. They also offered advice on the tiling which was crucial to the final look. Everything went as expected including budget. The final product was high quality with minor touchups that the crew accommodated. Crew was easy to talk to. Our only wish was to have better communication on expectations while work was done around Thanksgiving week. Thanks Jordan and Shayna! read more

Innovative Design Build - Bathroom shower stall - General Contractors Near Me

Jordan and his team remodeled our old master bathroom, The entire process from design stage to construction was stress free which I appreciate! I absolutely in LOVE with our new bathroom. Thank you to the entire IDB team:) read more

Innovative Design Build - General Contractors Near Me

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We would give them 10 stars if we could! We can't say enough good things about our experience in working with these guys. We were thinking about an entire house remodel for the last five years and we kept postponing it until we could finally decide that it's about time. We met with five contractors of which three gave really good presentations and competitive bids. We decided to go with innovative design build because of the project manager, Jordan which made us feel like family to him. We are very happy that we did! Jordan was a fantastic manager of the project as he kept in touch on a constant basis. As we heard some stories from friends that have done remodeling we decided to keep a few thousand on the side just in case we needed it. To my surprise, as he mentioned before, there was NO change orders. We are very happy with the quality of work and the entire process and look forward to working with them again! Thank you to Jordan, Shayna and their great workers. read more

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The thought of upgrading my bathroom and dealing with contractors was nerve racking. After a lot of research and interviewing many companies I decided to go with Jordon and Shayna and I can say that was the best decision. I worked with Jordon and Shyana and their crew to get 2 bathrooms upgraded. They are extremely professional and quality of their work is excellent! They finished the project on time and with high quality. They kept me informed on the process, worked with me on the design and shopping. The permit process was very smooth. They took care of scheduling/reviewing everything. The entire process was flawless. The crew that they have is really good, they were respectful of my space, they were punctual and polite. I highly recommend them for any remodeling needs. As a matter of fact I am now working with them to get my 3rd bathroom renovated. read more

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I just completed our 2nd remodeling project with Jordan and I'm so thrilled with the results ! Our first project was couple years ago and this time it was for the entire kitchen and bathroom. As you can see from the pictures the workmanship and design (by Shayna) is outstanding. Thanks to Jordan (again) and his team we have a beautiful new kitchen and guest bathroom ! read more

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We needed to remodel our bathroom quickly so my 93 yr old mother could move in. We wanted a bathroom that was both beautiful and functional for someone with limited mobility. Jordan and Shayna were awesome. They were very professional and helped us to design and build the perfect bathroom. The result was beautiful, on time and on budget. They made our mother's move in experience wonderful and we are so thankful. I can't wait to work with them again. read more

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Jordan was the project manager for our kitchen/addition remodel. Jordan is knowledgeable, a great communicator, and just nice/friendly fella. Like all projects, there were unexpected issues to solve for. Jordan presented options with pros and cons to help us make our decision. Shayna has many connections with local vendors and was able to make recommendations and even help us negotiate pricing. We are so happy with the turn around time and final product. Both of them work so hard to deliver quality work. We still keep in touch with them post-project and hope to work with Jordan and Shayna again on a future project. Highly recommend this caring and hard-working team! read more

just completed a whole home remodel with an addition using Innovative design build. I could not be happier! While my project was not an inexpensive one at all, the quality of workmanship, professionalism from each and every staff member and workers, and turnkey beauty that was my end result is by far unsurpassed. It is breathtaking! While we had some understandable hurdles in getting our appliances and some materials quickly those delays were explained by Shayna and Jordan each time and we fully understand how the pandemic has effected everything. I can't even get milk some days! We plan on using IDB on our dream home build in the next couple of years although now, I hate to leave this gorgeous home they gave us. Kudos and more kudos to such an amazing company!!!!!!!!! read more

After speaking with 5 contractors, we decided to go with innovative design build To add 750 sqft for the front of our house, move and remodel the kitchen and we are so happy we chose them! Our project manager, Jordan, was great to work with and really listened to what we wanted and offer layout that nobody including us thought that will be possible. George, the architect, draw and finish up the plans on just two weeks. Shayna, helped us with choosing all the materials and coordinate everything with her vendors. Thank you guys for all your amazing and hard work, our family really appreciate it:) read more

We first met with Jordan and Shayna several years ago, when we needed a comprehensive renovation for our house in San Jose, we looked at several options, including them. The price was not the cheapest but because of their professionalism and service awareness we decided to go with them. Our decision was excellent, throughout the whole process the team was caring and professional and the results exceeded expectations. read more

Innovative Design Build - General Contractors Near Me

It was a pleasure working with Jordan and Shayna for our bathroom renovation. They make a great team - and their model is 'turnkey' - so you don't need any other resources to complete your project. Shayna was great when we were picking materials and we selected some great items together while also be conscious of our budget. Jordan was on site regularly through the project to ensure things were on track and done correctly. They set up a great Whatsapp group chat and were in constant communication on the project and decisions that needed to be made. They were also responsive to feedback during the project when we wanted something addressed (e.g., trash pickup). There was not a detailed plan developed for our project - they really just jumped in and started the work - and anytime something needed to be corrected along the way Jordan never hesitated to make it happen. Overall, the renovation came out great - they keep things simple through the project - are highly trustworthy - we passed all inspections (which they scheduled at the right times) - and delivered the project on time and on budget - effectively all the factors you'd want in a partner. I would not hesitate to work with them again in the future. Some 'before' and 'after' photos below. read more

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We chose to work with Innovative Design Build to renovate the entire house because we had a great experience with Shayna 8 years ago when they remodeled my mom's kitchen (I still love it!!) I was the main contact person. This time, Jordan managed the project together with Shayna and we are very pleased with the design and with the professional work. They were always quick to answer any of our concerns. The crew on site, led by Tuan nailed it professionally! I will definitely hire them again and share their contact info with friends and family!! read more

Shayna and Jordan helped us renovate our kitchen and add a new bathroom to our guest suite. We had an excellent experience with the both of them and recommend them highly. Shayna helped us with our design choices and was with us every step of the way, including the selection of tiles and flooring. The entire crew was professional and executed everything on time. They helped program-manage the whole process and that eliminated a lot of hassles. They were extremely prompt with responses and are highly organized and professional. I recommend them highly! read more

I thoroughly enjoyed working with Shayna remodeling our bathrooms. She is with you every step of the way. We get many compliments on our bathrooms. This was 4 years ago and bathrooms still look they were completed yesterday. Their employees are very qualified to do the work. My husband is retired in construction and very picky about workmanship and he approved 100% of their work. read more

we hired Shayna and her crew to do a master bathroom remodel. She was incredibly responsive and gave us so many great ideas for design. She was always there when we asked her to be there. And her follow-through was amazing. I would highly recommend Shayna and her staff to do a remodel of anything in your home. You will be incredibly happy with her work. read more