I am incredibly upset about my experience with Immaculate Maids!!! My initial contact and the actual cleaning results were great. I would have been a happy, repeat customer. Until I found bleach stains on my furniture. I came home after the cleaning and thought it was weird my house smelled like bleach. I even emailed the company to ask what they used to clean the floor since the place reeked. But they didn't say anything about bleach so I let it go. Then I found a smallish bleach stain on my bathroom rug. But it was a cheap rug I didn't like so I let that go too. However, I went to move my Lovsac (it's like a beanbag chair but it's huge and filled with memory foam) and there's a giant bleach stain on the bottom!!!! I contacted the company, sent photos and they are completely ignoring me!!! I just want a new cover to replace the ruined material, and they won't return my phone calls. I'm so angry!!!! read more

Immaculate Maid - There must have been puddles of bleach on the floor. Why were they bleaching my tile floor? NO IDEA! - Home Cleaning Near Me - Chicago, Illinois

Saints. Sweethearts. Professionals. That is how I would describe the cleaning team I hired on Saturday night for what must have been one of the worst clean-ups they've ever had in their professional lives... So I just started seeing someone, and I like him a lot, but he would not invite me over to his place because he said it was "way too messy". I was thinking, you know, garden-variety-bachelor-pad kind of messy, but he assured me that no, it was really bad. After a few weeks of back and forth over whether he might hire a cleaning service to come help him out, he finally relented and let me call around to find someone. I told him that the cleaning would be my treat. Have you ever tried to find a service to do same-day apartment cleaning... on a Saturday? On the final weekend of the month, just when everybody is either moving out or moving in? Let me tell you, it is TOUGH. Everyone is either fully-booked, or won't answer their phones. I started on page 1 of Yelp, and kept dialing the numbers of every single service that had 4+ stars until I got to Immaculate Maid, my lucky #19. Breanna answered the phone - the office line was forwarded to her cell (what a novel idea, other cleaning service companies!). Not only did she have staff available to come clean that day, but she scheduled us for later in the day - 5pm. This was perfect. She offered to send either 2 or 3 people, and with my guy's foreboding tone ringing in my head ("you don't understand, it is really bad"), I quickly suggested she send 3 people, for sure. I also told her that he was just a little bit sensitive about having let his place go so badly, and could she please tell her girls to be extra nice to him, whatever it was they walked into? She was so understanding and reassuring - she said, "Of course." Well! He sent me "before pictures" just before the Immaculate Maids arrived, and WOW. It was literally kind of a den of filth. When I picked him up at 5:15 he told me that the girls had walked in with very large eyes as they surveyed the work, but they didn't say anything to him other than, "What is your cell phone number?" We were originally quoted 2.5 hours of work, but very very understandably, this got extended to 5.5 hours. Breanna was super responsive, very professional, and kept me up-to-date via text about how much time they would need to complete the cleaning. These poor girls spent ALL of their Saturday night in his place, until 10:30pm, hustling to squeeze 10-or-so years of catch-up cleaning into one session. Boyfriend was skeptical about how far they could actually get, but when we walked in he was immediately transfixed by how unbelievably clean and orderly everything was. He was literally overwhelmed with happiness! He just sat down, couldn't stop smiling, and kept saying, "You don't understand, it was BAD," and then would point out some amazing feat the girls had taken care of which he could not believe. I wasn't sure how much to tip for such an extensive and time-consuming undertaking, but I (hopefully) erred on the side of "way too much". I am hoping they will return to do touch-up service for him every few weeks, after all! I want to let Breanna, her cleaning staff, and all of you Yelpers know what an enormous psychological burden was lifted off of this man's shoulders when he came home to a clean house. His entire disposition shifted and it was almost like he was excited about life again. Seriously. I think sometimes you just get to a point where it's too overwhelming for you to even take the first few steps yourself, and you need someone to come in and wipe the slate clean for you. Immaculate Maids did that for him Saturday night. It was such a gift - it was priceless. Thank you, Breanna and staff!! read more

We found this company via a Living Social promotion, based on the Yelp reviews decided to give them a try. Glad we did, we have been trying out different cleaning crews but it just hasn't worked out. Although there was some conflict with scheduling, Breanna was very professional and kept the communication open. Our house looked so good, I scheduled our next cleaning before they left. read more

Great friendly service at a reasonable price. They were very detailed and brought their own supplies which was great. The kitchen was very nicely cleaned to include dishes. I definitely look forward to the next appointment. read more

We purchased a Groupon and couldn't be happier with Breanna and her staff's service. We have 2 pugs which shed and they did a great job on our hardwood and carpeted floors. We are definitely using Immaculate Maids again! Thank you! read more

Immaculate maid showed up on time. I received a confirmation email The night before. The mother-daughter team did a nice job. I will call them for another appointment. read more

Total scam. If I could give an establishment negative stars, they would earn 80 because that is the amount of times I called them over the course of the day with no answer from three different phone numbers. Am I crazy? You decide... I planned my visit well in advance only to receive a phone call forty minutes before my cleaning [this was this past Monday morning] to say that the maid scheduled for me, had her car flipped over the day prior but they could do later in the day. I was working then so I asked if there was another day this week that worked. We decided on Wednesday, same time. Wednesday came and went, and after about 45 calls to the uncredited business as well as 35 to point of contact [what can I say, I am a determined lady] I decided to get to the bottom of this. So I decided to pay the maids a visit downtown. Much to my surprise - after an hour of searching - their downtown "office" doesn't exist. I asked all the surrounding businesses if they had ever heard of the company or if people regularly stopped in to ask directions for the hidden space google maps kept directing me to - and was met mostly with confused responses and arched eyebrows. Biggest waste of time and the worst deal on Groupon [I love Groupon btw - not the issue] but [bleeping-bleep]. I left two voicemails - one of which said I would give them til the end of the day to call me back or else I would file a police report. These people are either stellar scammers or terrible business owners. In conclusion - save that cash and always check Yelp before purchasing. Lesson learned universe! P.s. if Immaculate Maids is reading this, there is still time to call me back or reply to this review! Also, you are an IMMACULATELY-hard lady to get a hold of. Looking forward to getting that phone call! read more

I bought a Groupon deal for this company. Called and called, no answer. The line goes to a cell phone, not a landline. I even left a message, no call back. I called Groupon and asked for a refund. I will not deal with this. I can't imagine these people even showing up if they don't even answer the phone. I'll clean the place myself. read more

Immaculate Maid cancelled my appointment on Friday at the time of the appointment after I arranged my schedule to be home at that time. They rescheduled for Saturday at the same time and no call/no showed. I've emailed and left a message on the main number and have yet to hear from them. This one star review will remain until my cleaning is complete and on a scheduled appointment. I have already reached out to Groupon to complain as I might be forced to return this Groupon if I don't hear from anyone. read more

Scheduled them to clean my new condo before I move in. Make appointment for 2 people for 2.5 hours on Wednesday. Wednesday rolls around and I get completely stood up. I call and they cannot get anyone to me that day, but offer to clean the next day. Since no other cleaning service picks up the phone or are available on such short notice I agree. Make appointment at 1pm. 1:05 and I get a call that they got held up and will be there in 10-15 min. No big deal. 1:20 comes and I get a call that it will be 1:30 at the latest. At 1:30 I get another call that they are actually in Berwyn (I'm in Chicago) and it will be more like 2:15. GRRR.... 2:25 comes and I call them and am told they are LITERALLY 5 min away. They don't show up until 2:50! That's right, they are almost 2 hours late after standing me up the day before. 3 people show up, when I was told 2, and I go run a couple of errands once they are situated. An hour goes by and I get a call that they are done. I scheduled them for 2+hours and when I tell them this they say they have "nothing else to clean". I show up and it looks OK. Can't clean the fans cause they dont have a step stool. Didn't mop (which I asked for in advance) cause they didn't bring one. Have to tell them to wipe the counter that is still dirty cause I guess they forgot to do that. At this point I am so fed up I just pay them just to be done with the whole thing. So unreliable and aren't the best cleaners. Sure it's cheap and they actually pick up the phone but it is still not worth the hassle. read more

I usually don't write reviews but this one I simply had to. Breanna and her girls are really nice & polite and more importantly they do a phenomenal cleaning job! I tried them out for the first time recently and were very impressed with their attention to detail and their quick cleaning. The house looked sparkly clean and they had gotten every nook & cranny. Have scheduled them again for my next cleanup being very happy with their services! read more

Don't purchase any advanced services from them. Total scam. Only pay for a single service if you plan on using them. They do not answer the phone or call back. read more

I am so happy I found this company via a Living Social deal. They were fast, efficient, courteous, and careful. They paid attention to detail and worked independently to make sure everything was dusted, wiped, scrubbed, mopped, and vacuumed. I was also so pleased by their scheduling: they were able to fit me in on a day/time that worked for me AND called in the morning the day of our appointment to confirm. To have my apartment go from post-party zone on Sunday to a lovely grown-up's place on Monday? I'll be calling them again! read more

I've had a standing appointment with Immaculate Maid for the past several months on an every other week basis. Breanna and her team are great when they show up, which unfortunately is infrequently. After no show / no call / no responding to phone calls and texts for three straight appointments, I've "canceled" the service and now am unable to get my house keys back. Not great. read more

Purchased a spring cleaning special through Amazon and immaculate maid was assigned to me. Never arrived. Rescheduled and the same thing: never arrived during 2 hour arrival window. A waste of time. Completely unprofessional. read more

Our normal cleaning lady was unavailable so based on the number of positive Yelp reviews, my wife scheduled an appointment for 8/29 earlier this week and received a confirmation email at 5:30 on 8/28. At 5:00AM this morning, we received an email that our 9:00AM appointment "unfortunately needs to be cancelled". Confirmation and cancellation within a 12 hour period and only 4 hours notice? Sorry Immaculate Maid, we follow the one strike rule. read more

Immaculate Maid is a top-knotch Chicago Cleaning service with a very professional and attentive owner who prides herself on providing premier cleaning services with a strong sense of customer service and a keen focus on customer satisfaction. As a young entrepeneur, Breanna is aware of the need for a good hold on the botom line and has taken the time to develop a cleaning system that is thorough, detailed and producing stellar results. If you are looking to get your home or business cleaned, even with short notice, Immculate Maids will accommodate and work with your schedule and send the right crew to complete the job and ensure you are satisfied with the service provided. Using effective cleaning products and tried and true cleaning methods, the crew from immaculate maids made sure all my needs were met and I was impressed by Breanna. Thanks for your attention to detail and I will definitely be a repeat customer. read more

The service of this company was really wonderful- I called them the day before and they were able to clean my apartment the next day. They cleaned my place wonderfully, dusted and vacuumed as I had requested, and were very flexible in terms of meeting times based on what worked best for me. I would highly recommend this company and look forward to using them in the future! read more

I contacted Breanna and her staff to come clean my apartment with a quick turn around time. I spoke with her on Wednesday evening and she was able to fulfill my request for service on Thursday morning. Her staff finished early and the quote ended up being higher than the actual final cost of service. I was able to communicate with her via email which was extrememly convenient for me. They were on time and did a very good job with the type of cleaning requested. I wll definitely be using their service again in the future. read more

I bought a Living Social deal for 2 hours of cleaning and they stayed 25 minutes after that time, just so they could finish my floors! That never happens with a Groupon or Living Social! I was blown out of the water at how friendly and professional the cleaners were and I would definitely use them again! read more

They did a great job for a reasonable price. They were a little late upon arrival since they got lost, but I didn't mind. I was extremely happy when they stayed an extra hour without my even asking to finish deep cleaning my apartment so it would pass inspection with the picky building manager. I think my place was cleaner than when I moved in by the time they were done. The extra hour only cost $25 more as well, making it a great deal. I would contact them again. read more

I am only giving one star because I can't give 0. I called numerous places over 2 weeks ago to schedule a Sunday move out clean as I rent my downtown condo. Immaculate maids said it was no problem and made a 10am appt for today. I stayed at the condo until 11am and no one showed up. I called the number numerous times and no one ever answered despite the fact that office hours are open at 8am today. DO NOT HIRE!!! read more

I've been using this company for several months and initially was happy with their service however it's become extremely difficult to communicate with breanna. She doesn't return our calls and has set up time to clean our home and not come on three separate occasions! It's really unacceptable I understand it's cold and the weather is challenging but three times!!! My husband takes time off work to make sure they can get in and out and it's income lost for us every time they don't show up. read more

I used Immaculate Maid several times this summer. On the first two visits, they arrived promptly and did a great job. However, after that, it all went downhill. I had numerous problems scheduling with them - showing up at the wrong time, not showing up at all, etc. I was also extremely disappointed with the actual cleaning - on one occasion they completely forgot to clean one of our bathrooms. They also missed several major things - the sink, washing the floor, etc. I gave them several opportunities - but finally decided it wasn't worth my time. read more

I've been working with this company for some months now and am pleased every time. I've had other cleaners who haven't cleaned thoroughly and so switched to working with these women. I have a 4 floor town-home with a shedding dog that makes cleaning difficult. Everything is always thoroughly cleaned without complaints.They always ask for me to check the place out before they leave to make sure things are as wanted. They're very flexible and fit me in when I need the cleaning. I really appreciate this since my schedule is never consistent and things pop up.The women are nice hard workers and very trustworthy. The price I also think is reasonable. It's hard to find people that I trust and I suggest for anyone who needs a quick clean or a deep scrub to give them a call and try them out! read more

Just an updated review on Immaculate Maid. Unfortunately, I can no longer recommend the company. I am running into the same scheduling problems that others have reported. Twice within the past 6 weeks, the maids have not shown up to clean my place, as scheduled. I emailed the owner two days ago, regarding the latest no-show, but I have not heard back from her. I think they are just overbooked, so they need to get those problems sorted out before I use them again. read more

Only hire this company if you want to be disappointed by them wasting your time and not show up on two appointments in a row. I scheduled an appointment with this maid service 2 weeks ago to arrive last Saturday at 9am. I rearranged my schedule and straightened everything up for them beforehand and they never arrived. When I called at 9:30, I was told they didn't know where the maid was. I waited. At 10am I had to call back and was told that the maid had a boot on her car and they would find someone else. At 10:30 they said they would need to reschedule. I rescheduled for today at 9am, the following Saturday, and they promised an extra hour of cleaning for the trouble. Today I called at 9:10am to make sure they would arrive since they were late again. She said she would call me right back because she didn't know where the maid was. They are now an hour late and still have not called back to give me an update. I just called and they did not answer. This is very unprofessional and has been a waste of literally 2 hours of my Saturday on both of the past two Saturdays. read more

Had a great first experience with Immaculate Maids - scheduling was easy over email, they arrived an hour earlier than they typically start to accommodate my work schedule & did a great job for a very reasonable price. Signed up for recurring service after my initial appointment & am looking forward to always having a clean house. read more

I just moved into a new apartment and the previous tenant left the place a mess. I called immaculate maid and they were able to show up on the weekend on short notice and provide a deep clean. Earline and Courtney were the maids and they were great. You guys were great. Sorry the place was so gross. read more

Since my last review, Breanna has sent me an apology and offered a series of free cleanings to give Immaculate Maid another try. I took her up on her offer, and in general, I think that the maids do a great job of cleaning my place. There have been a couple hiccups with the past three cleanings I've had (i.e. three maids showing up instead of two, not receiving a phone call once the cleaning was finished), but they have mostly been minor. I love the way my place looks after the cleaning. The only other thing I've been confused about is that I remember Breanna telling me that the maids use their own cleaning products and supplies, but I think I've only seen them walk in with supplies once out of the three times they've been here. I know they use my vacuum, which I am ok with, but in terms of the other supplies, I'm not entirely sure. Maybe they go out to their car after I leave? I haven't exactly been monitoring my cleaning supplies so I can't necessarily say that they've been using mine either. In general, they are pretty reliable and I would recommend them. read more

So not happy!! After the fourth time of a no show and no call or response to my calls or emails I have had enough! I have continued to give them another chance since they do a good job cleaning and are friendly when they DO show up. However, after the fourth time of waiting for 2 hours with no yet another no show after I called and emailed 3 times, constant cancellations last second and IF the reschedule they usually never come. Horrible service, so unprofessional and rude. read more

I just tried Immaculate Maids today and they did a great job! They were easy to communicate with, flexible with scheduling and my place looks great. I will definitely be calling them again! read more

Scheduled them for a move out cleaning. They picked up the phone, booked me quickly, showed up on time, worked hard & were friendly. They did a great job & I would highly recommend. read more

We had Cortney and Mya do a deep cleaning on our condo between renters about 2 months ago and they did a phenomenal job! They were very thorough and left the place spotless. I would highly recommend. read more

Was scammed by this company. Hired them in April and paid by check which they cashed right away (apparently through a mobile deposit app). 3 months later they forged my signature on the check and redeposited it to someone else's account. I now have to close my account and file a police report. Avoid these thieves at all cost. read more