I'm not sure what went wrong, but I had a extremely disappointing experience. We had just purchased a home and hired Lorena and her team to do a clean of the home the day before we moved. She was very quick to respond via text and flexible with coming to see the house to provide a more accurate quote. We had the carpets professionally cleaned the day before the cleaning was scheduled, so it was really requesting a surface disinfecting/cleaning of the kitchen, bathrooms, and dusting in the bedrooms, which I recognize is still a lot. We were not present for the cleaning (which honestly may have been the issue) and had them enter using our lockbox . I paid the full amount without seeing the house, trusting that it had been cleaned as requested, per all the great reviews. I could not have been more wrong. When we got to the house the next day during our move, we were shocked by how it just didn't look like it had been cleaned... The bathroom sinks had build up in them and clearly had not been cleaned, the primary bathroom was not cleaned at all (I don't know how you would just "miss" doing it...) - toilet and shower were visibly dirty still. I had specifically asked all the kitchen cabinets to be wiped out so we would be able to quickly unpack things when we moved. I don't think a single cabinet/drawer was wiped or cleaned, as they all had build up inside. I am now having to take out everything one by one, since we unpacked things thinking they had been cleaned, and re-clean all the cabinets. Even the counter with the microwave had crumbs and build up on it showing there wasn't even an attempt to clean it. The inside of the oven had food residue, etc, again showing it had not been cleaned. The team was there, supposedly, 5-6 hours, and I am just genuinely confused on what was going on during that time given how little was actually done. In addition, we had left new rolls of paper towel, hand soap and big bottles of hand sanitizer in the kitchen so we could use it during the move, and the team either took it or tossed it all. I am not sure why anyone would throw away or take our belongings which were clearly brand new and there to be used. I did notify Lorena of my disappointment, and to be fair, she did offer to come back to re-clean or to refund money, but I declined. We had already moved in at that point and it would have been difficult to actually do the cleaning since there were boxes everywhere - hence why I had hired them to do it before we moved in. I didn't request a refund because I felt bad... but honestly, the more days that passed and the more things I found that had clearly never been cleaned, I kind of wish I had. I definitely got taken advantage of. Proceed with warning and definitely be present!! read more