I tried home cleaning for the first time, enticed by a great Gilt City deal and being completely busy with life lately. I thought "a good deep cleaning of our home is just what I need right now." And it is always nice to try out a service/restaurant/etc. with a discount deal. Many businesses over the years have gotten repeat business from me because they treated me with kindness and respect when I tried them out at a discount.
Before purchasing the deal, I emailed HomeTaskforce to ask a few questions. Based on the outstanding customer service from the get-go, I purchased the Gilt City deal and made my appointment. The owner, Mike, fielded all my silly questions about 1st time home cleaning, and put me at ease about trying a new company out. I never try anything that doesn't have a few Yelp reviews. But Mike sounded like a good guy with a great business model.
I made the appointment, and Mike continued to answer my follow up questions up until the date of the cleaning. He is seriously so nice. I was home to let them in day of, and go over a few things. You fill out a detailed questionnaire when you set up your appointment, so Mike had explained to me that my notes were pretty detailed for the crew, so I didn't have to go over much. Vilma and Jasmine were on time, and so pleasant to be around. They worked around me being home part of the time, and were very hard-working and thorough. They brought all their own supplies and equipment, and of course I told them to use whatever they needed of my cleaning supplies too.
I had to leave for work before they were finished, so I left a key for them to hide when they left, and I left cash tips and a "thank you" post-it by the key. Before leaving, I had already noticed how white the tub was, and how clean the windows looked. While I was at work, my boyfriend arrived home and texted me how great the place looked. I couldn't wait to get home and see the finished product.
He was right - our house looks and feels fabulous! It was so needed. I have been so busy, and had slacked on keeping up with things other than the normal surface cleaning of everyday items. Now after the deep cleaning, I feel like it will be easier to keep things clean. and who doesn't love how their home feels after a good spring cleaning?
I am looking forward to being a regular customer of HomeTaskforce every 4-6 weeks for normal cleanings. I never thought I would be a person who would hire cleaners, but it is nice to know there is reputable help when life gets busy. Or, help when you just want to spend your weekend enjoying loved ones instead of scrubbing the bathtub and the stove all weekend.
Thank you Mike, Vilma and Jasmine! For a new-ish company in the Chicago area, you impressed me from the start with customer service. And the follow-through with our home was outstanding. You guys took care of everything I asked about. I have no doubt you will continue to grow your business if you treat everyone as well as you've treated me. :-) read more