I called to ask questions regarding the Groupon since there were a lot of bad reviews regarding it and the lady gave me one word answers. She was not helpful at all and in all honestly sounded sketchy. I asked if I could book an appointment for today at 6:30 and she said no we don't have that available and I asked could you tell me what you do have available and she responded with "no." I said I'm sorry? And said I have to go online to book. read more

I found this place from using a Groupon and am so glad I found them! I have been searching for a place that did organic waxing and at a minimum, not painful waxing, for 2 years. I was so impressed, I bought a package deal and have continued to buy them for the past year. I love that you can book an appointment online. You also get a text message and email if you would like. They are super flexible with same day appointments as well. It's walking distance from DuPont Circle Metro station which is another big plus! The owner does a lot of the work herself and is always pleasant, courteous and happy. I've also had a body scrub, facial and Swedish massage - all which were very enjoyable. I would definitely recommend trying them out at least once and see for yourself! read more

I booked a couples massage for Valentine's Day and it was a great experience. We did not wait for more than 5 minutes and it was a great deal. I had a male masseuse that stretched me and applied the right about of pressure. I had a full body massage and left feeling completely relaxed. He was very attentive and careful about doing what would make me feel best. I think I have become a regular! read more

My boyfriend and I went for a 60 minute couples massage today. I was very disappointed with their service and professionalism. For starters, they were 30 minutes late to start. I got there 20 minutes early to fill out my paperwork and make sure everything was in order; however, they failed to mention that they didn't have a second masseuse available until 10 min past our start time when I asked them what was going on. After that, they promised we would start no later than 20 minutes past our time. They ended up starting 30 minutes late and then ended our time the minute the clock hit 50 minutes, when we were told we were getting 60 minutes of massage time. And no, we were not offered any upgrade or amenities for our lost time. The women who did our massages were talented - yes, but overall the customer service and timeliness was poor. read more

I've been to Illa Spa several times since they opened and always enjoy my experience. My most recent visit was for a Swedish massage in the evening. My massage therapist was ready to go when I arrived and the whole experience was very pleasant and professional. She had just the right amount of pressure and great technique. I could feel some relief by the end of the session! It is a small layout and sometimes you can hear the person in the room next to you since it's just wall dividers that separate the space, but it's often quiet so that doesn't bother me. Per usual, it was a great experience overall. read more

Here's the email I sent the spa on April 19th regarding my experience: "I visited your spa Friday, March 30th, in the evening. Pregnancy hormones are causing embarrassing hairs to grow on my chin that I've been getting threaded for the last few months, and I was thrilled about the idea of switching my business to you because you're in a more convenient location. I called at 7:00 to see if I needed an appointment and was told there was an immediate opening, which was wonderful. "Unfortunately I had a terrible experience with the person who treated me (if this person is an esthetician I'm guessing they're new at it) and I am writing to ask for a refund. First, the assumption was apparently that I was there to get my eyebrows threaded. I never said I wanted my eyebrows threaded, and when I realized that's what the woman was preparing to do I reminded her I was only there to get my chin threaded. She seemed annoyed by this, and acted like she was in a hurry in general. Although I was in a beautiful room with calm music playing, her demeanor was so uptight and rushed that the experience was anything but relaxing. She ripped out my hair, slapped a thick gel on my chin, said "okay," and left the room. I thought she might be going to get a mirror so I could take a look at her work, but she didn't return. I noticed a small mirror on the wall, but the room was so dark that I couldn't see anything. I reluctantly left the room and went to pay. "At checkout, I was told that the charge was $15. I questioned this since the website said $9 for chin threading. The receptionist checked with the person who treated me and was told that the front of my neck was threaded too. I wasn't aware I needed treatment on the front of my neck (by her that night or anyone else who's threaded my chin), I definitely didn't ask her to treat the front of my neck, and I don't even recall her spending time on the front of my neck! The receptionist offered to let me speak with her, but considering I could easily hear them talking I really didn't want to engage in what I imagined to be an embarrassing conversation for the entire spa to hear. I reluctantly paid the $15 and left. "When I got home and finally looked in the mirror, I was appalled at the job that had been done. There were many visible hairs, some that had been plucked and were stuck in the gel and others that weren't plucked at all. I immediately called (it was 7:45) and left a message on the answering machine asking for a call back. It's been almost three weeks and I haven't heard anything. Attached please find a photo of my chin, taken that night. "Please let me know how to proceed with collecting a refund." Here's the response I received on April 21: "thank you for reaching out to us. We apologize for the less than satisfactory service you received. We will look into this matter and get back to you with an update." It's now May 22 and I'm still waiting for the update I was promised and the refund I expect. read more

I come here every two to three months. Great for a their signature massage and deep tissue. Always come out feeling quite refreshed and it's a great price. read more

Update: After I wrote this review, I got a call where they threatened me, telling me to take this down. After a heated conversation, the woman finally calmed down enough to listen to me and realized that I had indeed paid twice for one massage. They refunded my money, but geez. I bought a voucher through them and booked online using it. They charged my credit card afterwards through their online system, so I paid twice for one massage. I have emailed and called with no response. Stay away from this scam. read more

I've been to this 3x now and each time, the massage has Ben excellent. I've gotten deep tissue with Nicole and she's great. Tonight, I had a sports/deep tissue with David and he did an amazing job. I feel like a new person. He really knows techniques that will make your body feel brand new. The staff has been so friendly and accommodating. This is my favorite go to massage spa in DC!!! read more

I initially bought a Groupon for this spa as a treat for myself. I made the appointment online per their instructions, but I did not choose the voucher option so the appointment was canceled. I attempted to rebook the appointment but I found that there barely any days and times available for those who choose to use a Groupon. At that point, I canceled my appointment because I work on their available days (weekdays only), but prior to my canceling, I emailed them to request a female therapist. I requested a female therapist because as a woman, I did not feel comfortable with a male therapist. They proceeded to call me a "sex abuser" for requesting a woman and sent me texts harassing me. Do not even attempt to use this spa. They provide terrible service. read more

If I were reviewing my massage service with Kiki only I would have given this 5+ stars. Kiki is a truly gifted massage therapist. I worked as a massage therapist in college in Los Angeles during college so have familiarity with the practice. Kiki was extremely professional and kind. She focused on my problem areas and checked in with me about my comfort and the pressure of the massage multiple times throughout. She is an exceptional therapist. As far as the business, I do think they could improve their overall professionalism. When I scheduled my appointment online I made a mistake and did not realize there is a separate category for Groupon/voucher customers to schedule a massage through so the business cancelled my appointment a few hours after I scheduled it. There appears to be fewer appointments available for voucher users which seems discriminatory to me but, hey, they can do what they want. The other unprofessional aspect, as seen in many other reviews, is their "required tip" policy. I fully agree that vouchers users should tip on the full price of the service, and not the discounted price. Groupon even reminds its customers of this. Illa Spa has a sign on their front desk that reads "All massage services require a mandatory tip of 15% of the original price". I think there is a kinder way of requesting this from customers and reminding them of the Groupon policy rather than demanding it. Just my two cents. read more

Incredibly violating massage. Will never return and strongly urge others to stay away.

This spa has terrible customer service. I put in my Groupon code when I scheduled my appointment and they charged me full price. I kindly asked them to refund me for the portion that I was not supposed to pay (which was double the price on Groupon) and they would not accommodate me. I would not go back and do not recommend anyone to go here. read more

These people are a joke. There seems to have been a scheduling error on their end and they booked me for a full fare slot when in fact I had a Groupon. I had provided them a Groupon number, but apparently the person taking down the information neglected to pass that information on. There was never even a discussion of us being able to receive the massage anyway due to a mistake on their end. Bizarrely, they at first had the massage therapist tell us that I couldn't use a Groupon a second time, but the woman at the desk contradicted this and it wasn't mentioned again. They waited until my boyfriend and I were in our underwear under the covers to even tell us of this issue. The woman at the front desk was extremely unhelpful, and called me a liar several times even after I showed her text message evidence to the contrary. They also told me that they "don't care about reviews", so this could be pointless. But hopefully I can help someone else not have a terrible experience. UPDATE: I have the following response to their response below: "I was going to let this go but this response is astounding. As I say in the above review, any discussion of only one Groupon per customer was dropped quickly after the conversation was initiated. This was a staff problem through and through." read more

I was refused waxing after I showed up for my appointment booked and confirmed a while ago. Hanna, who's the woman that does waxing kept pretending that I was not in the system while the two front desk people confirmed otherwise. Not only was Hanna making up all of this, but she yelled at me, treated me with disrespect, and called me names. All of this because she was not in the salon, and my appointment overlapped with her personal plans. Also, the place is nothing like it looks like on Groupon (where I purchased this deal); it's a tiny filthy hole with stuffy air, and discussing smell. Don't go there! It's a ripoff, and you're treated like garbage. I wish there was an option of no stars on Yelp; this does not deserve one. read more

I really wanted to give this place more stars but I had the worst massage I've ever been given my entire life! I get massages often and this by far was the worst. I was actually counting down til it was over. 60 minutes was too long. I've never had that sentiment about a massage before. I didn't catch the name of the guy that gave me a massage but 1) his hands felt scratchy 2) he used his forearm the entire time 3) the times he did apply pressure they were in the wrong spots and often were directly on a bone 4) he had no methodology to his work 5) there weren't smooth transitions 6) he was rough. Jerky even. Fortunately my fiancé enjoyed his massage... There was also a couple there before us who were told to be there at 3:30 and at 3:50 they decided to leave because the room still wasn't ready. It was "fortunate" for us they decided to leave in frustration because our 4:00 appointment definitely wouldn't have started on time. I'd stay away from this place. The pictures make this place seem a lot larger, brighter and cleaner. Definitely not the case when you get there. read more

My husband and I booked a couple session last week for this weekend. After we arrived and settled in we were informed that our reservation was not processed. We showed them our reservation confirmation but they denied our service because they double booked. We even called before arriving and never informed us that our reservation was not in their system. We even arrived before the other party, yet they kicked us out. Horrible customer service. Disappointed with how they treat customers. I do not recommend this place. It's best to take your service somewhere else. read more

RACIST!!i purchased this groupon over 20 days ago to celebrate a birthday and i am very disappointing! i didnt even get to receive the massages i paid for. the person at the front didnt want to let me in the door when she saw i was black. she was sitting eyes distance away and even passed by me as i was knocking on the door and wouldnt let me in. i had to call the store to get her to open the door. she insisted they have no appointments for the day for five minutes straight yet she didn't even check the computer to check my name. i was trying to find the confirmation email and was asking her what the name of the email might be so i can find it easier and she literally ignored me. it was not until i finally pulled up my reservation on my phone to where she couldn't deny it. i decided i was not giving my money to someone that would treat me badly because of the color of my skin. i was very polite even when she wasn't and was dressed appropriately and apparently that's still not enough. i later called to try to speak to a manager and she told me the manager was not in and would not tell me when they would be back. read more

I have nothing great to say about this place. It's dirty. The massage was strange and I was waiting for 20 minutes before the massage actually started. Before the massage actually started I felt so uncomfortable that I considered leaving. I was left with bruises on the top of my feet and my spine in so much pain after being dug into with an elbow during the session. I try to be polite because this is someone's craft, but OUCH. The whole place is sketchy. I left a tip because the therapist was nice but wouldn't recommend and I won't be back. Easier to avoid this place all together. Simply not worth it. Not relaxing. read more

I got a deal for this place through LivingSocial, and I was really excited since it's really convenient for me. After my experience, I can tell you it's not even worth getting a coupon for a massage here. I made an appointment 4-5 days in advance, and got an email telling me my appointment had been rescheduled...then I got another email telling me my appointment had gotten rescheduled to another time...then I got a text message saying my appointment had been mistakenly rescheduled to an entirely different day and time. They asked me to text back with the actual time of the appointment, so I did, and got a response of "Okay." Not a great way to start. I get to my appointment, on the day and time we had finally agreed on, and there was nobody in sight, all the doors were closed, and the place was quiet. After about 5 mins of awkwardly waiting by myself, someone finally came out and told me to fill out a form, and immediately left again. 20 minutes later, someone else comes out and tells me the rooms are full so I'll have to wait. Still no question of what my name is, when my appointment was supposed to be for, apologies for being late, nothing. The first woman finally comes back out another 10 minutes later and asks me my name and when my appointment was, I tell her and she tells me I'm wrong. I pull out my phone and show her our text exchange with the right time and day, and her only response is "Oh, I must have put it in wrong." Okay, I finally get into the room and was expecting my issues to be over. However, the room is way too bright, very small, and there's a metal bar exactly where my head is supposed to go on the table, not to mention that the door to this room opens directly into the front desk area, and this seems to be rotation time. I can hear everything happening outside the door - people coming and going, some beeping from a phone behind the front desk, all of it. The massage itself started out ok (although I don't think the masseuse had any real training), until the masseuse decided it was a good idea to start talking to me about how annoying it is when clients get mad when their appointments are late, since there's nothing they can do about it. All in all, a very uncomfortable situation to be in. The massage ends when the masseuse says 'Ok done' and walks out, so I put my clothes on and meet him at the front. I give him my LivingSocial coupon, and he immediately asks me if I want to buy a package. I say no, and I can literally see his face drop. I ask if I'm all set, and he basically waves me out the door. All in all, I can guarantee you I'm not going back to Illa for another massage. To wrap it all up, I am sitting at work today, and get 3 missed calls from Illa regarding my missed appointment. read more

Incredibly rude service- don't even bother trying to call their phone number, nobody will pick up, and if they do, the line will keep cutting off. The lady is very unfriendly and told me that groupon and living social appointments get lower priority in scheduling because we are not PAYING customers. excuse me- we PAID for our groupons, too. Booked a 60mins Swedish massage and it was the worst I have ever had. Lady was rubbing me with cheap lotion for an hour. I asked her to put more pressure, but she said I would need to pay $20 extra and get a deep tissue massage. I know what a Swedish massage is supposed to be, and it's definitely NOT being rubbed with lotion for 60mins. Also, after she rubbed my legs and feet, she was about to use the same hands and lotion (without washing her hands) to give me a facial.. no thanks. There are so many better massage places in DC- with the stiff competition, you would think they would pay more attention to customer service and the massage per se. Would strongly advise against this place. read more

If I could give 0 stars I would. I was given a facial and massage from this spa as a birthday gift. My friend purchased it through Groupon which directed us to the site where it clearly states "All appointments are pending until we confirm them. Do not come to the spa if your appointment says PENDING." We went through with booking, chose the free voucher options for both the facial and massage, and awaited a confirmation email. The email showed up a few days later saying both appointments had been confirmed. Fast forward to my arrival at the spa and the receptionist was rude and clueless from the second I walked in through the door. She argued me down while insulting my intelligence saying that my appointment was never confirmed even though I showed her the confirmation texts and emails multiple times. She kept trying to say her "system" (which was just google calendar) wasn't showing an appointment and I need to leave. I said I would like to speak to a manager and she called her from her own personal cell. As soon as I spoke, the manager Sunita told me to leave or she'll call the police. I told her to call the police and hung up. When they arrived, confused like me, I showed them my emails and they immediately started asking the receptionist why my appointment isn't real but the spa emailed me that it was and she had no answer. just sucking her teeth. I said screw it because I wouldn't trust the establishment with my well-being at that point and asked the cops what I should do. They kept asking the receptionist what she did to fix the situation because it's not my fault that my confirmation message was "false" and again, she just rolled her eyes. Don't come here and waste your time. They don't value the consumer and the 2 stars rating isn't an exaggeration. I have never been so upset. I CLEARLY wasn't lying and the lady was just unbearable. This was the worst experience of my life. After reading some other very negative reviews from other customers, I believe this business needs to be shut down due to scamming through Groupon. read more

WORST PLACE EVER! Please don't waste your money here! It smells and the staffs are RUDE! Illa Spa has dirty sheets, dirty floors, dirty mirrors... dirty everything! I've been living in DC for 10 years and I've never seen a horrible business like this one. I tried to cancel my appointment minutes before my massage and they told me NO and I couldn't get my money back. I REPEAT, DO NOT WASTE YOUR MONEY ON THIS BUSINESS. read more

I have gone to Illa Spa since I came to DC in January 2017. I've gotten Swedish massages, a deep tissue massage, a couples massage, and a Brazilian wax. Their great Groupon deals and non-outrageous prices drew me. I really enjoy the couples massage and Swedish massages. They are very relaxing and the staff who gave them were very professional and nice. On one occasion she started early for me! Not a fan of the deep tissue massage. I felt like it was too deep, and a little painful. It left me with soreness the next day and made my neck pain worse instead of better. But that could just be because I don't like deep tissue. The Brazilian wax was painful too, but again, it was my first time ever doing it. Regardless of pain, the lady was very nice to me as a first timer and the end result was amazing. The stairs to the business and interior aren't exactly high end in terms of aesthetics. But it's nice, professional, and clean. The front desk staff are always nice, offer me water, and are quick to give me an intake form. I would recommend Illa Spa for those looking for not-cheap but not-expensive place to get basic spa services. I will definitely continue to go to them! read more

Best place for bikini wax and massages. Sunita (Hannah) has super skills in both of these areas. I have worked with her for years and she has eliminated my back pain with a series of therapeutic massages. She also gives a great relaxing massage when I need that too. The spa has a clean, comfortable, and inviting ambiance. I highly recommend trying this place. read more

Would not recommend this place. The wax was to hot and burnt my skin and when you are getting a Brazilian wax that's not a place to get burnt let me tell you....outch so painful. read more

This spa was the absolute WOSRT! I have never been treated so poorly during a spa experience during my entire life. So lets shed a little light. As I'm waiting in the lobby, at around 10 minutes to 1pm. and my appointment was scheduled for 1pm. There was one other young lady that had an appointment at the same time of me, as we're sitting and waiting we were both told 25 to 30 minutes past 1pm. that they were running a bit late and they assured us we would both receive an hour massage. The young lady next to me, had to attend class at a certain time and I allowed her to go ahead of me. The young woman who works there came out of the back, and begins to tell us that we can now enter the room, less that 10 seconds after 2 other people left the room(meaning they DID NOT change the sheets) I ask her, in front of everyone in the lobby if she changed the sheets in either of the rooms, and she told me yes ( we all just saw the couple come out of the rooms and she went in the room, and SPRAYED THE SHEETS) she changed them, I proceeded to ask her where the soiled sheets were, and was assured the sheets have changed. I KNOW THEY WERE NOT! I went into the room and received an attitude from the man giving my massage because he had to change the sheets, I proceeded to try and direct the energy in a more positive way, by trying to spark some light conversation, he did NOT want to talk, awkward! lol At the end of it all I chopped it up to be a okay experience. As I proceed to walk out into the lobby, I was told by the young man who gave me my massage that I (as well as another young lady who had just finished up) had to give a tip. which is what we all know to be bad customer service! The young lady next to me, handed him a 10 dollar bill and he proceeded to tell her she HAD to tip a minimum of $12.00. I was appalled! We both tipped the so called minimum amount. All in all I WILL NEVER RETURN AND DONT RECOMMEND THIS PLACE TO ANYONE. THEY DONT CHANGE SHEETS, AND DEMAND A TIP! Unsanitary, and rude. Okay massage tho! read more

Let me caution you to not purchase a Groupon....let alone book an appointment using this proprietor. Booking is horrendous. They refuse to honor Groupons and when you persist they will give you the most obscure time possible....even if you chose to book weeks in advance. They alternate between simply saying you have to book through Groupon although this isn't an option and then give you the run around. Not worth your trouble...spend an extra $20 and book a massage at a real spa. That's what I just did and the savings isn't worth the headache. And on an unrelated note, if you believe the pictures are representative of the spa, you are silly. The rooms aren't even private....the walls don't even extend to the ceiling. read more

This was one of the worst massages I have ever received. The staff is very unprofessional and genuinely unpleasant. The place is really small and you can hear the people in the waiting area outside. During my massage the person giving it would consistently stop for a few minutes, and I realized she was in her phone. After my massage I could hear two staff members cussing each other out outside. I paid for the massage with a Groupon and the lady at the reception said that there was a mandatory $10 tip, which was never mentioned anywhere. When I hesitated she told me that the Groupon was very cheap for a massage of this quality, but it most definitely was overpriced for what I received. I wouldn't recommend this place to anyone and am definitely never going back again. read more

Terrible Management! My husband and I purchased a couples massage on Groupon. Tried calling to schedule an appointment but received no answer and were forced to schedule on their website. I noted on my appointment that I was 9 months pregnant and my husband preferred a female masseuse. We arrived 3 minutes late and told the man at the desk our names and appointment time when he asked. He then continued to talk on the phone for 5 minutes before motioning for us to fill out some forms. After rushing us to complete the forms, he stated our massage would be cut short because we were late then he walked us to our room. When he noticed I was pregnant he asked us to return to the lobby, stating the prenatal therapist was not available. He called us by the wrong names and when corrected told me that I scheduled a single massage. I started to show him my reminder email stating I was pregnant and my husband's preference with our Groupon voucher but he told me the scheduling error was my fault and showed me his computer as proof then cut me off when I tried to say anything. I asked my husband to reschedule with him while I took a bathroom break. When I returned my husband appeared frustrated and asked to speak with the manager. As the man left the front desk while on the phone with the manager/owner, my scheduled masseuse came from the back room and attempted to resolve the issue. She tried to explain the discrepancy and started rescheduling us but before anything was was resolved, the manager/owner yelled at her over the phone stating the scheduling glitch was our fault and would not yield to another solution. Overall, poor management and customer service! There was really no need for them to be irate, nasty or rude to us. The only saving grace was the masseuse who tried to help us rationally but we didn't even get an opportunity to benefit from her skills. Hopefully, she decides to work for another spa. Needless to say, we left without rescheduling anything and requested a Groupon refund. We'll take our patronage elsewhere. read more

I have to say that of all the massages I've ever had, this one was BY FAR the absolute best. I'm here in DC for a mini family vacation. I have a really bad back, bad knees, and weak ankles. All these things combined and walking many miles sightseeing finally got me in a bad bind and hurting badly. I made an appt for a couples massage so i could get to moving again and my husband could relax as well. From the service at the beginning for scheduling to how quickly they got us started when we arrived it was seamless and impressive. I don't know the name of the girl that gave me my massage, but as tiny as she was, she was incredibly skilled and powerful. She worked out every area of my body that was knotted up, compressed, and stiff. I just cannot say enough nice things about the massage. I feel amazing still. I highly recommend coming here. Incredible pricing for such a great service and experience. I'm just so sad that she's not in San Antonio and I'll probably never get that great massage again. Thanks you guys, we both enjoyed it so much!! read more

So not really the type of spa I was hoping to go to but the lady I got, Jessica, made it worth it. She was very kind and explained to me the difference between the package options. She was very well mannered and listened to what I wanted to have done. If I had to come back here I would definitely ask and recommend Jessica. She's probably about the only professional looking one there honestly. read more

I had high hopes for this spa from the reviews but unfortunately the experience was disappointing. Parking: Terrible (typical DC) no street parking was available so we parked in a garage on Massachusetts about 3 blocks away. Facility: misrepresented by pictures. The spa is small (not cozy) and cold. Our treatment room was not well decorated and the curtains hardly blocked out any sunlight. The shower is in a closet. You open the door and there's the shower. There's no room for your shoes, so don't even think about changing. No shower amenities. Shampoo, soap, etc = nada. Service: My scrub was the biggest let down, the scrub was from The Body Shop (great product but not worth a $95 service). My therapist was kind and checked on my frequently but he couldn't make this scrub a good one. Typically after a scrub and rinsing I get back in the table for an application of lotion, not here at Illa. After I rinsed he thanked me and left. Yep $95 dollars for someone to apply a 20 dollar scrub. Their website is not up to date on pricing. Site says $85 for scrub got to check out it was $95. 2 stars for the therapist. read more

I found Illa through Groupon over a year ago and have been coming back ever since. The owner does a wonderful and thorough job and makes sure that I am always getting the best deal. The place is not fancy by any means, but she gets the job done and done well which is all that matters. I highly recommend Illa Spa. read more

Upon carefully following deadlines left on the groupon fine print and their webpage, I booked an appointment with ILLA Spa. I arrived to my appointment and the person at the receptionist desk very aggressively, told me I had "messed up" my entire entry and they wouldn't see me. I tried to explain how I made entries as instructed and selected I was a groupon costumer but it wasn't a dialogue, she was not open to listening at all. She then told me I could get a massage for the regular price (instead of the groupon discount) which indicates they had someone available at that time but discriminated against those with Groupons. Confusion arises and we have to be understandable of each others side, but these people are unnecessarily rude and as you walk into the space, a sign says "OBLIGATORY 15% TIP FOR ALL SERVICES" which is AGAINST the law, as tipping can only be suggested and the amount should be based on an OPTIONAL tax to reward outstanding service. That alone is already telling of the lack of integrity and costumer service delivered at Illa Spa. Long story short, I left work early just to lose my trip, got yelled at by the receptioninst, and left without a massage. No, I do not recommend Illa Spa. Lastly, I must say that not getting the service I paid for has been the case with my lat 2 groupons. Groupon used to be a legit business but with vendors collecting money upfront and not honoring the services by creating complex systems and time restrictions not described clearly, in full, and advance, business like Illa will completely discredit Groupon and eventually transform it into a scam. read more

I have been getting my Brazilian waxes at Illa Spa for roughly a year now. I first discovered Illa on Groupon and then moved on to buying packages because I found the service to be excellent. In short, I choose Illa again and again because: - ability to book / cancel / reschedule online ; appointment reminders are emailed - on time (I've never had to wait more than 5 minutes) - QUICK - I'm in and out in roughly 20 minutes (for Brazilian Wax) - ability to pay and/or tip by debit or credit card - clean / sanitary salon - friendly staff, relaxing music during appointment, professional - less painful than other salons - reasonable price - thorough (if you know what I mean) I have only positive things to say about Illa Spa :) read more

Leading up to this appointment I had arranged with the staff that it was okay for me to get a Swedish massage while pregnant. When I got there Teresa refused to let me get the Swedish massage. She had a terrible attitude, escalated the disagreement way out of control, threatened to sue me, and stalked me with a lengthy, inappropriate text message. read more

This is the shadiest business, you lied to my face in front of your staff. No integrity or respect for paying customers, rude and disrespectful. Avoid this place and ignore their ridiculous response. read more

I had a great experience her for a waxing treatment from Hanna. I showed up early and she was able to take me as soon as I arrived. She was quick, efficient, and friendly. I will definitely be back! read more

Went for a couples massage. Nice environment. Pretty good massage. BUT....one of the masseuses was clearly sick and was sniffling and coughing the whole time. Kinda gross... read more