Went to the IHOP in Pooler the other day with my daughter. There were only 5 tables with 2 to 3 people per table. one guy and two women were waiting tables. Service was slow, but that is anywhere anymore. Placed our order, again took for ever. Didn't bring out my whole order at once, brought out the toast after I had eaten about a 1/3 of my breakfast, ok. About half way through the meal, our waitress had gone MIA. Finally she shows up again, my daughter ask for a refill of her UNsweet tea, she is diabetic. After about 10 more minutes, she brings 2 glasses of tea and sets them on the table. My daughter took a drink and it was Sweetened tea. I checked mine in case there was a mix up but before I tasted it, I saw a piece of paper (the corner off a salt packet) floating in my tea, I called her back over and when I picked it up to show her, I noticed more paper trash in the bottom of the glass, a straw wrapper, the rest of the salt packet and the paper wrapper from the flatware.
I showed the waitress and she grabbed the glass and started to walk away, I told her I wanted the manager to see that mess. After several minutes the manager came strolling over and said "so I hear you had a little salt in your tea" I set her straight on WHAT was in the glass, the waitress obviously never showed her. so I set her straight right away. She said "well the dishwasher must have caused it to stick to the bottom of the glass and the waitress didn't see it, If that is the case, they have a BIG problem with the dishwasher, how well is it cleaning,? Yet she had to scoop ice into the glass and fill it with tea? She took about half the bill off and acted like it was nothing new and maybe it's not!
The only thing the waitress said to us on our way out was, it has been a very busy day..... 5 tables is busy and it was only noon? No I did not leave a tip, I usually tip very well, I was so angry that this kind of filth was served to us without an apology from any of them at all!
There is a sign on the door, face covering is required. NONE of the wait staff was wearing the mask over their nose and only half covering their mouth, the manager when she came strolling out was not wearing one at all. Personally I think the mask is a waste of time, but if you are going to require it, at least do it correctly!
I sent my concerns on to the Corp office and have not hear anything back, I guess they don't care either. In this day of Covid, you would think CLEANING would be of the greatest concern of all.
I will NEVER go back to that one and very well doubt I will ever go to any IHOP after this. read more