excellent service, very friendly staff. food was fantastic. restroom was clean and well stocked. very happy with my experience at this ihop

Ok... I'm up..ing my stars to 4 because my husband finally convinced me after about 6 months or more to go back and give them another shot. Well I have to say, someone must of come in and done a complete 360 with the place. We've been going in the evenings so I can't speak for what happens during the day. Normally we get seated right away and the new server John is the absolute best. He is always smiling even when it seems he's the only server and he has no help with several customers in the restaurant. Last time we were there we could clearly see the manager in the back but not once did they come out to help this young man who was clearly struggling to keep up. But not once did he stop smiling. Food was good and John always makes sure your happy and you have everything you need. They did great when they hired him read more

The only thing I didn't like about this place is the back rooms are always freezing cold like if I was put in a freezer, other than that everything is good, the service is good, the food is good, but that's the only complaint I have about this place. read more

Service was very good. Pancakes were nothing exceptional. Restaurant was clean and staff friendly.

Who ever is the manager of this establishment should be ashamed of their self! There is zero guidance for the young man who is on his second day of work (hostess) the waitress are stopping people from their sections, the place is super dirty table aren'tcleaned off, I was just brought out cold coffee. The owner of this place needs to re-evaluate who is running their business. I will never come back to this IHOP again, I'll drive to chandler, Gilbert, Mesa, or Phoenix before I ever step foot back into this place! Doesn't even deserve a star 0- rating read more

IHOP - Tables been dirty for over 30mins! - Breakfast & Brunch Near Me - Maricopa, Arizona

Sucks it's about 68 degrees in this place and food is cold. And no customer's I wonder why, wear a parka. No thanks.

I just paid $18 for the most disappointing breakfast ever! a lot of money for awful food. That aside, my server Sarah was fantastic. Not her fault the food is disappointing. I ordered a side of bacon (that was good) and a side of gluten free pancakes (2) which was served on a butter plate. Now why they didn't combine the two on one dinner plate, I have no idea. It would have made it more appetizing. The pancakes weren't that great and I only ate half of them. With the lemonade ice tea, it came to $18. The iced tea was pretty tasteless, would not recommend that. I would have been better off going to MacDonalds. At least their breakfast isn't $18! I saw other breakfasts coming out that looked a lot better. Huge mistake ordering what I did. I won't go back. It wasn't that busy, seating is in booth style. Plenty of servers which is refreshing. The service was good, it was just the mediocre food that wasn't. I think their food has gotten really pricey for what they serve. read more

We Have Not Been To The IHop In Casa Grande. It's Been Awhile Since We Have Been There. The Service Really It's Professional, A lot Of Workers Just Look At You Like Ok, Another One Just Walked In. They Never Have Enough Seating For The adequate Room For The Guests. You'll Be Waiting There For Some Time. Well You Watch Everyone Stuffing Their Faces. Not, My Cup Of Tea. I Hate Watching People Eating. Gross. Then You Get Seated Around A Ton Of People Who Are Eyeballing You And Watching You, As If You Came From A Different Planet. lol . I Guess People Just Don't Know How To Maintain Their Own Business. Nope Not No More. Then Your Lucky If You Get Your Drinks As Your Trying To View The Menu. And Have To Listen To People Talk Way Out Of Range. Especially When You Have Very Sensitive Hearing, It's A Terrible Place To Be In. The Waiter Or Waitress When Finally Come And Ask If You Are Ready To Order. So You Order Something You Hope Will Be appealing To Your Eyes. And 9- Out Of 10, Wrong , Food Is Cold , Been Sitting On The Counter Since God Knows When. Hash browns Are Cold Drenched With Oil, Gross, Eggs Are Nit Cooked As You Asked Them To Be Cooked. How Hard Is It To Cook A Medium Egg. Sunny Side Eggs As We Used To Call Them. Yes There's Yoke In The Center Of The Eggs. Bacon Is Greasy As A Bar Of Grease You Would Use To Maybe Fry A Chicken W/. NOT... Too Many Chefs And Not Enough Indians Meaning Too Many Leaders Who Want To Be In Control While The Indians Are Pacing Around Chasing Their Own Tails. Come On People, Get It Together. I've Used To Work In A Few Kitchens. And Back Then Were A lot Different Than Now A Days _ Thats Why I Do My Own Cooking Here At Home. Always Have. But Once In Awhile Everyone Likes To Get Out And Try Something A Little Different. Which Is Very Understandable. But NO More IHOP For Me Or A Close Friend Of Mine. Too Much Grease And Not Enough Portions Of The Rt. Quality Of Food. Good Luck On Hopefully Fixing These Serious Issues. So Many People Will Give You Guys Better Reviews Than What Your Not Receiving At This Moment. March28-25. read more

Over all good. Though when i look around i see at the bench seats syrup on the back wall. A little additional training on this and not higher stars. read more

The service was good but the pancakes were super thin and not very good. I'd been to this IHOP once before and the pancakes were very thin then as well but thought maybe they were having an off day. It looks like they're just making them very thin, at least at this IHOP. Disappointing since I have always loved IHOPs pancakes. read more

IHOP - What are these? - Breakfast & Brunch Near Me - Maricopa, Arizona

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Went in and got sat down to a table. They seemed friendly. We ordered our drinks and then the waitress came back to take our food order. After that we didn't see her for a while. I had to ask someone else for our food. I noticed a couple who sat down AFTER us got got their food first. Our dishes were not taken away after we finished and when given our check she said if we were ready she could take the payment then. As if she was in a hurry for us to leave. They did remove from our check the rotten fruit we were given. Horrible service. Do not reccomend. What is wrong with them, SMH read more

Wow- what a complete disaster. Not a single person in there knows what they are doing. We went to pick up an online order which was ready 10 minutes before we got there. Waited an additional 20 minutes to get it read more

Got there at 6 pm today. 3 of us ordered breakfast combos. After an hour the waitress told us to go orders had skipped our order and our meal would be out in a minute. Then a table that came in after us was served. We left at 7:15 when the waitress brought out a burger that we did not order. Ridiculous read more

I ordered a spinach and mushroom omelette for my son and I. While I was eating I could smell and taste bacon each time I took a bite. I specifically ordered a vegetarian omelette because I am vegetarian. These are the problems we had: First there was only one server. Every time we come in there is a lack of wait staff. Second, the cook came out and was very aggressive when addressing my husband and I. We understand that meat products will be cooked on the same grill. But all she had to do was clean the top of the stove. Our waitress was great but the cook made it to where we will never go back. read more

unsatisfied with mobile orders got 4 items 4 stack pancakes, shrimp with fries, sandwich, and 2 extra pancakes, went back in cause i didn't see the shrimp and fries stacked at the bottom of my pancakes then i had asked after they double checked and corrected i had asked okay and there is a totall of six pancakes right ? tells me correct get home no 2 extra pancakes that were paid for. not sure if addition is hard or what but mobile orders are not the way to go here that's forsure read more

We had excellent service by Stephani. And no we don't know her. The food was good. The restroom was clean as well as the store. We were impressed with this location. No complaints. WAIT! I did think the coffee prices were steep which annoyed me. read more

Ok...I am SUPER picky about my food (ask my husband) so I don't understand the reviews here. We have been coming here for the past year and our food and service have always been good. The people who work here have the best attitudes no matter how busy and get our orders right. I love that there is a gluten free option for pancakes and waffles and they are delicious. The food is good..but you cannot expect 5 star chef quality...hey low prices..but always hot..fresh..good flavor and cooked as ordered. **As a word of advice try to avoid the typical busy breakfast hours..because this place gets slammed. We always come during off hours or even have breakfast for dinner. read more

1 star for most and not all the servers. My party of 3 arrived and ordered and we were the only customers there in an empty restaurant. 20 minutes later a lady came in and got her order before us. 10 minutes later another pair entered and were also served before us. We felt they got priority treatment, if you catch my drift... ;) Then the worst part, the food! 0 star for some& NOT all of the chefs/cooks! I'll probably return if I know which day that GOOD COOK is working. According to another server on a different date, cooks vary from day to day and shifts. We visit here frequently and after two horrible experiences in a row with the food and partiality treatment, I am done with this iHop! There was one particular day where my food was so deliciously prepared so, I guess you can try to figure out who is the chef of the day before going. read more

Had the best service ever at this IHOP. Our server, Spirit, was attentive, friendly, and on top of everything. Our food came out quickly, was hot and prepared exactly as we ordered it. The manager has done an outstanding job of turning this restaurant around. I highly recommend it! read more

Cold everything and you get hardly any fries with burger. I guess that was my mistake thinking ihop would actually give you anything worth the money you spend. read more

IHOP - That is what you get when you order from this ihop. - Breakfast & Brunch Near Me - Maricopa, Arizona

What a terrible disappointment, we waited for our food for over 45 minutes this morning before needing to leave in order to get my wife to work on time. We felt terrible for the young waitress who was embarrassed by the situation. We explained that we needed to leave and the manager came out with our food wanting us to pay for it and take it with us, we said no thank you and they began to find our ticket so they could charge us for our coffee. As we were running late we handed the waitress 5 bucks and walked out. Another example of a typical dining experience in Maricopa. read more

Very friendly service! Quick to be seated and drinks preferred right away! We waited a little bit for our food but nothing to fret about. Love that there's a healthy option on the menu at all hours. Our server Tyler and the manager checked in on us regularly and coffee cup never went cold! read more

IHOP - Grilled Chicken Salad! - Breakfast & Brunch Near Me - Maricopa, Arizona

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First time at this location. It was not a good experience. The glasses were filthy, it took forever to get our food and when we did it was not hot. I sent mine back because the eggs were messed up and the rest was cold. I get new eggs and they reheated the food that was cold so now it looked gross. I asked for fresh turkey bacon and hash brown which eventually came out. One bite of the bacon and it tasted like there was something wrong with it and the hash browns were undercooked. My stomach started hurting pretty quickly after that and I was sick most of the night. Never once did a Manager come talk to us which I find to be terrible customer service. Complete fail IHOP and I will be taking to corporate about the fact I got sick as well. read more

Service here is just like it is at Denny's. It's slow, inefficient, and customer service is subpar. I'm amazed that IHOP hires these kinds people. Don't get me wrong their nice people but terrible at their jobs. If I were to assume the positive I'd say it's terrible hiring practices which isn't to surprising. The food is what you would expect from a place like this. I wouldn't recommend coming here if you are big on customer service and amazing food, you won't finder ether here. All this said, a girl by the name of Rachel (wasn't our server) was extremely helpful and wanted to make our experience positive. She wasn't a manager but I was impressed with how much care and attention to detail she showed. read more

My husband and I went there for lunch on our way to Tucson. Two hours later we were sick with stomache issues. FOOD POISONING! from scrambled eggs. Ruined our 4 day holiday. Won't ever eat scrambled eggs at a restaurant again. read more

We walked in and it was a bit smelly. We got seated then waited 15 minutes for drink orders. After getting our drinks we were told we had a new server and she'll be back to take the food order. While reviewing the menu another sever came up and started writing our drink orders down and said she was our new waiter. We put our food order in and waited an additional 45 minutes to get our food. The food wasn't warm, the butter wouldn't even melt on my pancake. Not sure if it's just a bad morning for them, but it was not a very good experience for me either. read more

I had a blast there and the food was great !! Thank you Lexi, Eric and crew !!! Great night ! read more

We got sat down right away. It's a full house so its expected to have a wait time on our food. Overall clean and friendly customer service. One waiter went above and beyond of my mother. Shes on chemo and can't drink cold beverages. She got my mother warm water even microwaved it first a few second to warm it up. Overall outstanding experience. FOOD AMAZING. IHop never disspoints. read more

IHOP - Delicious loaded potato soup with bacon. - Breakfast & Brunch Near Me - Maricopa, Arizona

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Probably the worst run IHOP I have ever been in. Even during COVID, on multiple occasions, there were issues handling our table and others at less than 100% capacity. So I can't imagine it will get any better now that we are back up to 100%. We went on 3/17 at 9:30 am. There was a line 6 waiting in the lobby for service. The host was seen walking around filling up coffee for two tables prior to even acknowledging the people up front. The manager was in and out of the kitchen three times and looked at the lobby and didn't bother helping anyone out. This is a common occurrence. Go to Sunrise Cafe and support local businesses and get much better service. read more

Went for dinner last week for the first time. Should have known by only one vehicle in the lot. The place was empty. The food was crap and the service sucked!! We will not return. For such a new place, it was a huge disappointment!!! read more

I recently had breakfast a few mornings this week. I have to say, I don't see the reason for such negative reviews. One, this is IHOP. Adult fast food. I love their pancakes, and always have. I travel the country for work and often eat at IHOP. Again, it's adult convenience. If people are wanting five start service, most if not all,l chain stores don't offer that , it's adult convenience, right? Most restaurants don't provide a five star service or anything remotely close to perfect. Wait, even high dollar restaurants aren't consistent. But I assume most of you negative ninny's already know this. Regardless, my visit was great. The staff attentive and the food was good. That's why we go out to eat. My visit was perfect, both days. Most importantly, I can tell the employees care and working hard to make a great customer experience. Final thoughts, If a team, or staff, at a restaurant is short handed, struggling, where ever you are, remind yourself that they are trying. Most servers don't get paid much, but they still try to provide a great level of service. I don't believe people go to work hoping to have a challenging day. Two, no one typically goes to work to do a bad job. Please, remember to be kind. Tell them you see their busy, and that you see they're trying to do a good job. Maybe, just maybe, you'll make their day and help them feel better which just might help keep them going in the midst of a very challenging day. Maybe you'll feel better about yourself too. read more

This place is absolutely horrible. Ordered Avocado Toast when it came peeling still on Avocado asked for bowl of mixed fruit, literally got a bowl of rotten banana slices. Waitress was absolutely rude when I asked no mixed fruit? Her response I tried. Seriously rotten bananas? She grabbed them and walked away mad. Avocado toast was sickening, bread stale, Avocados were half cut not sliced and still had outer skin. Went to Assistant Manager to complain and he said he would handle it. Waitress returned with here's your new bill. Said sorry you didn't like your meal. Asked her if she made it she said no, and there's all new training in the back. Well not okay! People pay a lot of money to eat out and you should have it right. Also Mr Assistant Manager we saw and heard you talking about us to your waitress who needs proper training to include yourself. I will be contacting corporate regarding your position as Manager because you are horrible read more

We arrived there was about five people total in the restaurant. Service was slow still. Portions have majorly shrunk, but I guess that's a "food is terrible and the portions so small" complaint. Food was so-so. My poblano omelet was solid, but pancakes overcooked. My wife said her over easy egg was overcooked and bland. Took 20 minutes to get a drink refill despite asking the server several times. He acknowledged he just forgot in a "don't we both have the dumbest of luck" way. Fully expecting this place to be owned by Romulus judging by the level of incompetency that runs in there restaurants read more

Like every other iHop everywhere across America. :) Greeters / Host & Hostesses were welcoming & quick. One older brunette server left something to be desired but my crepes were delicious. read more

Food was amazing Nice and clean restaurant But I'm amazed how wonderful Courtney was I never had a waitress so nice and friendly I give her 100 stars Thank you so much I really enjoyed my breakfast read more

To the Management Team Info to clean up bad waters who have no quality customer service skills Arizona law provides that an employer may terminate an employee at any time. ... So, generally, an employer can terminate the employee for any reason and at any time without any notice. Arizona law provides that an employer may terminate an employee at any time. The term is called "at-will employment." The legal basis for this is that the employment relationship is considered to be like a contract and at any time either party may decide to end the employment relationship. (A.R.S. § 23-1501). read more

Once we got seated we waited 20 minutes before my fiancé got up to get a waitress attention to get some drinks to our table. Once we ordered them it took another 25 minutes for them to bring out coffee and when they did it was cold! They are extremely understaff and have inexperience workers. This is lack of poor management and is a reflection off of their ability to manage. The place is filthy and disgusting. Waitresses are dropping plates with food. You can tell everyone is extremely overwhelmed. Although they are doing the best they can, they need lots and lots of guidance if this place is going to survive in Maricopa. read more

IHOP - Breakfast & Brunch Near Me - Maricopa, Arizona

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Honestly the service is not that bad, but the food is honestly not that good at all. As others may say it's truly a hit or miss and most times it's a miss. There's barely any servers so the orders seemed to be constantly messed up, and the kitchen just seems to cook a whole lotta things weird or just not sending the food out fast enough. read more

The silverware was dirty. I opened multiple packs (six maybe?) and all of the silverware was unacceptable. Some of it had what appeared to be water spots and some actually had food stuck to it. The bowl with cream containers in it had food/beverage splatters both inside and outside, the outside of the coffee pot also was splattered. The waiter kept bringing new packs of silverware, offered plastic ware and when I declined, he asked what I wanted. My response was that I wanted silver ware that was clean and not cleaned by me. (I had polished a spotted spoon in front of him so that he could see the difference between a clean spoon and a spotted one). Never again. read more

Our waiter Dylan was friendly and had a great disposition and that is the reason for the 1 Star. Oh and the food was ok. The service was horrible! Took over 20 minutes to get our water and coffee and than another 20+ to get food. Paying our check was the longest portion of our visit. We were told it would be quicker to go to the counter. Nope! The young lady working the calendar was to busy taking phone orders to attend to the line waiting to pay or the other line waiting to check in. Horrible. Then when I wanted to pay cash I was old she couldn't handle the cash and would have to get my server then disappeared. Good grief! Save yourself the frustration and skip this IHOP! read more