I went to this place instead of the Jersey Mike's a few doors down, eager to try something new, and I was not disappointed. The staff was very friendly and helpful; since it was my first time, they patiently answered all my questions about the food. I decided on a hot dog, and oh man, the chili cheese dog with bacon was awesome! The bacon was the biggest surprise, with a deep flavor I haven't tasted in years. So many bacon-flavored foods are bland, but not this one. The hot dog itself was also delicious--very juicy and moist. To round out the meal, I opted for a half-and-half banana and strawberry shake, which was equally fabulous. I appreciated that they have strong Wi-Fi that doesn't cut out as often as it does at other restaurants. The atmosphere was clean and nice, with plenty of room for those who might wish to throw a party. I also had to use the restroom, and yes, it was clean. This is definitely a place I would bring my family and friends. When I arrived late around 7 p.m., it wasn't crowded. A staff member was even kind enough to check on me, asking if everything was good and if I needed anything else. You won't regret eating here. read more

See all

Uhm.... Yeah, hate to give bad review... but yeah it def not up to par. For $25, (burger, sweet potato fried and shake) you expect to meet the minimum quality. My experience today probably confirmed what it is a 3.1 rating on yelp. I got the potato fried that is double fried-- not fresh. I went to tell the manager can I have a new potato fried... even the regular one. he told me it was fresh when he gave it to me... come on man... I know what freshness look like. I did not ague... but this is probably one of the last time I will stop by again. I must say the one in SF.. was really good and that was why I decided to come here... I'm here on business trip. Hopefully you work on improvement. Best wishes. .... I wondered did the cook just left on the fry too long or he just heat up my fried and gave it to me? The worse part was.. I even gave a tip!! . I now question should I even give tip in a self second places like this. read more

Smashburger - Not fresh. - Burgers Near Me - Phoenix, Arizona

See all

Cashier arbitrarily decided to shut down the shake machine 4 hours before close just minutes before I ordered. I watched as she let a line stack up at the register just so she can close said shake machine. Multiple people sitting around waiting for food to go out or have orders taken just to "preclose" literally before dinner time and hours before actual closing time. I hope the few minutes she saved closing was worth blocking off entire section of the menu from being purchased. read more

We are from Oregon and don't have a Smash Burger chain so decided to give it a try since Cheeseburgers are my favorite! I got the western with onion rings and bbq sauce and fries. Super tasty and delicious. Service was very friendly and efficient. $26 for two of us to eat, that's cheaper than McDonald's for two and the quality and taste was definitely better! Super cute restaurant. I love a place that has napkins at the table with condiments! read more

Smashburger - BBQ BACON SMASH - Burgers Near Me - Phoenix, Arizona

See all

Friendly and efficient. Completed an online order and it was ready when I got there. The service was friendly and the restaurant was clean. The food of course is good. All around great experience. read more

LOWKEY MIGHT BETTER THAN 5 guys ..... Had the best sweet potatoe waffle fries usually I have to dip my sweet potato fries in cheese sauce but , Smashburgers sweet potato fries are awesome on their own ! 10/10 burgers each bite gets better and savory read more

Came in on a whim for lunch cause my son loves this place. It was pretty quiet inside and interior was clean, as we're the bathrooms. We ordered a regular Smashburger single and a five piece chicken tenders. Food was ok, not great, but came quickly and was nice and hot. Washed it down with lemonade and a Sprite / Orange soda. Overall a nice light lunch. read more

See all

We visited this store at 315pm on May 21st. There were so many things wrong. If all these problems were stand alone we wouldn't have cared but because there were so many things wrong this is why I'm writing 1. The temperature in the store was very high like the a.c. was broken. It was uncomfortable to be in there. 2. There was no one in the store except us when we entered but the place was dirty. it wasn't just a rush hour mess. The store just looked run down and dirty. 3. We got to our cleared table but the table and chair was all dirty and I cleaned everything down with wet wipes 4. I went to place my order and the girl working there looked like she just couldn't be bothered. I ordered a milkshake and she lackadaisically said it was broken. She couldn't even process my gift card. While she was trying to do that. One cook in the kitchen said... "is this all for one person...these mother fu*kers eat alot". We are a family of 2 adults and 3 kids 4 3 and 2. We ordered just 3 burger meals. If anything we were being frugal 4. We used the bathrooms and it was dirty. No seat covers and no way to dry our hands. 5. The wait for our burgers was 30mins. In the time we ordered there was a slight rush but still doesn't makes sense. 6. When we finally got our meal there was a long brown hair in the burger tray 7. When I went to refill my tea. It was out. And when I told the same girl who took my order. She looked like I was bothering her. The meals were still tasty. But we couldn't help but feel a bit yucky eating it all and wanting to get out of the place because our presence was not wanted. Very disappointing seeing we were given a $125 gift card read more

Food is amazing!!! I usually order a side of the brussel sprouts when I'm at any Smashburger. Restaurant is pristine. Tables are clearly labeled for distancing. Hand sanitizer is provided just inside the entrance. Customer service provided really made the visit! Mauricio you are AMAZING. God Bless! Keep treating customers like gold and we will keep coming. Thanks Tempe Smashburger team for helping me break my fast!!! read more

Smashburger - Food!!! - Burgers Near Me - Phoenix, Arizona

See all

I had not been here in a while and now I am okay with not going here. I went on 1/29/2023 @ 11:30am. The service was just meh you can tell there are no adults working. There was 2 young girls working and a gentleman on the grill. Tables were dirty and no one was there besides myself and 2 other people. There is no reason why it cannot be clean, I tried to go to the restroom and you need a code but it seemed all the staff after putting our meals together vanished. I am thinking they were just hanging out back and could careless if we needed something. Will not be going to this one again. Management really needs to hire people who remember what good customer service is all about. read more

02/25/2023 The service here at this location was horrible. They should really introduce better training for their employees. While placing my order I notice once of the cooks take a bite out of a hamburger and then proceeded to continue to cook the order. I mentioned to the register guy about out what I just witnessed which they immediately said she's the manager on shift. I requested the she changes her gloves before making my order. The wait became longer than usual. We noticed that a family of 5 who came in after us started receiving their meals before we did. Im not sure why if our order was place way before. Either way it was very unprofessional, unsanitary and a bit discriminatory. Said to say that I I'll not be ordering from this location again. read more

Smashburger - Order placed - Burgers Near Me - Phoenix, Arizona

Came at 9:07pm and the place was closed.. Store hours say 9:30pm..??? Please update times..

Messed everyone's food up Took sooooooo long Terrible service Then brought my food to wrong table and missing fries Don't recommend read more

The burger was delicious. I upgraded the tots but they only give you 8 -9 pieces. The tots are not worth the price. My review is going to focus on the environment. At 11 am, the doors were open but all the chairs were on the table, soda machine off and looked like nobody cleaned from the day before. The business hours posted on the door says they open at 10. The customer service worker looked like she was annoyed that we walked in. I've never experienced this before and should have taken the chairs on the tables as a sign to turn around and walk out. read more

Soooooo I decided to give this location another go. And my first instincts was right to keep go-ing!!! The BBQ burger had maybe a splash of BBQ sauce. Seriously! How you call a burger BBQ with little to no sauce. So disappointing again. This time we decided to just get the burger and no fries still not what I ordered. How do these places stay in business. Do they know I'm coming to dish out another bad burger. Who manages this location? I need a free burger voucher to come back! I'm a big yelper, love to eat and I will dish out the truth! We need to do better when we pay so much money or pay attention to the ingredients and what is ordered! #triedagain&leftdisappointed #boo read more

great service and food was made to order and hot,staf was quick and professional Great team work keep it up read more

The burgers here are really good. The tots are decent. I rarely go here though because of how expensive the prices are. For 2 burger meals expect around $40-50. The price of a meal at a decent sit down restaurant. The reason for 2 stars however is the customer service. Out of the 10ish times I've been here, almost every time the girls working behind the counter seem to always be visibly unhappy. They have made me feel annoying every single time I've been there without question. One word answers, rushing the orders, incorrectly typing in orders and never asks to clarify, they just type in whatever sounds closest to what you said and push the order through. My roommate and I have an ongoing jokes about going into this place because of how terrible the service is every time. Its a shame because besides the steep price, the burgers are great. Have decided to stop going but if customer service is not important to you, its worth trying once or twice. read more

I've updated this review but another bad experience. The girl cooking the food appeared to not have a hat or hairnet on while cooking the food and the haystack onions like their fries were swimming in grease. Again not a good expert. read more

Burger and fries were good , service was not the best. RUN away from the dairy free shakes, they taste like chemicals

If you're looking for a fast-food burger meal that doesn't taste like fast food, Smashburger is the place to go! I have been to dozens of Smashburgers in the valley and tried just about everything in their menu, and I KEEP COMING BACK FOR MORE! $10 will get you a juicy burger, a delicious side and an ice cold drink. I can't decided which burger is the best because they are all so good! Even the Classic Smash (which has your basic cheese, lettuce, tomato, ketchup, onion, pickles) is unlike any other ordinary burger you'd find at another fast-food place. I think what's special about Smashburger is their beef patty... it tastes super fresh and juicy! Although the fries are amazing, I recommend you try one of their special sides like Smashfries or Smashtots. You won't regret it! They are tossed in oil and rosemary and have a unique flavor that really ties the whole meal together. They are very high calorie foods, but the type of indulgences that won't make you regret eating them. Tip: Download the Smashburger app on your phone to get free sides and earn points with every meal! read more

Smashburger - Download their app to earn points towards rewards! - Burgers Near Me - Phoenix, Arizona

Person behind counter was rude. Almost got in a fight over a packet of ketchup. I almost took the entire bottle from one of the tables but decided to leave peacefully. read more

Haven't been back to Smashburger for a long time and thought we should try it again. Big mistake and a HUGE ripoff!! Ordered a double mushroom swiss and the burgers were so dry and overcooked. Ordered the smash fries and when we got home to our surprise all we got was a half cup of fries!! Half cup of smash fries for almost $3.00!! Major rip off for sure!! read more

Smashburger - Burgers Near Me - Phoenix, Arizona

I haven't eaten in here and a super long time since I've opened I ordered through yelp today and delivered by GrubHub I have to say I was not impressed my tater tot's were all smashed and the burger meat was so salty probably won't eat Here again how disappointing it's not cheap food either just my opinion I'm sorry Lexi I shouldn't have to email you and send a copy of this review you can obviously see it I eat at your restaurant at 24th St. and baseline in Phoenix you can take it from there Why not just refund me the $28 that I wasted At your restaurant $28 I could've gone to the grocery store and made at least four meals read more

I've eaten at a few Smashburgers across the country and I've had pretty good experiences. This location is in trouble. The workers were polite but somber, no music, AC barely works, there's yellow construction tape over the trash can and blocking off a corner filled with boards and tools. There was no ice for drinks and the food took over 20 minutes even though we were some of the only people there. My burger was great but my fries were unseasoned and oily. My son ordered fries and his came out fine. I don't think I'll come back to this location. read more

Very fast and efficient order. The girl Cici was very helpful! Also very polite and made the order go very smooth and easy! Would highly recommend to a friend or family member. Thanks for the help! +15169650098 ! read more

Smashburger - Burgers Near Me - Phoenix, Arizona

Great customer service! I witnessed a self-entitled customer get mad because the cashier was not fast enough for her. Even though she threw a fit like a toddler, the staff remained professional--A+ to the team. read more

It was bomb fr fr I was baked as shit wen I ate this bruh took me to flavertown yummy in my tummy remind me of them burgers Ray would make at the cookout back in the bay read more

I love this smash burger. The staff have always been friendly and quick. I come to this smash burger on my lunch break and outside of work hours also. They do get busy for lunch time since they're located in a plaza with a bunch of other food places but nonetheless, they are still quick to get the food made. I had this perfectly made Spicy Baja black bean burger. It's delicious. I prefer the black bean patty over the beef. The crispy chicken is also delicious. To each their own. read more

Smashburger - Spicy Baja With Guac Black Bean Burger - Burgers Near Me - Phoenix, Arizona

See all

Look I know some people like their burgers medium rare, but for the most part I believe the burgers should be served at least medium well or well done unless asked differently. In my opinion this is a health concern and you can get food poisoning for something like this. I love smash burger but this is a low for me. Very disappointing read more

Smashburger - Burgers Near Me - Phoenix, Arizona

See all

Food is amazing here! The whole place is clean and have hand sanitizer at the front door. Customer Service is great! Food is Great! Will definitely come back here again love this place Cooks always do a great job on making the food perfect they definitely deserve a raise for the quality food they put out but not to mention staff is always quick and always polite. read more

Mia, the general manager, was professional, friendly, and helpful when handling my order. I ordered food the night before and it wasn't correct. I called the next day and she made my food, herself, just the way I ordered. The burgers are delish!! Thanks Mia for your hard work and dedication to customer satisfaction!!! read more

A Better Burger Smashburger is a good choice if your looking to have a casual lunch that is reasonably priced. Smashburger offers a variety of burgers from which to choose, including build-your-own options. Smashburger has a variety of unique side dishes, to compliment your burger. In addition to the traditional fries offered at most burger places, Smashburger offers sweet potato fries, smashfries tossed with olive oil, garlic and rosemary, haystack onions, deep fried pickles, and veggie frites which are flash-fried carrot sticks, green beans and asparagus. The service is pleasant, the ingredients are fresh and the food is cooked to order; if you're familiar with either In-N-Out Burger or Five Guys Burgers, the food here is arguably of similar caliber. read more

Amazing food and amazing service always have a good experience when I come here. Best cooked burgers in town!

I kept collecting the bogo coupons on the Sunday paper. I wanted to try them but never found the time. I finally did and boy am I glad! You have all manner of choices. Pick your burger beef, chicken, turkey or black bean. From classic to eclectic bacon and blue, spinach and goat cheese. There are 10 different combinations. The aides are fries reg and smashed, tots, and deep fried Brussels sprouts...wait what??!!!!? Omg love it! They also have fried pickle. I had the sprouts. With ranch dressing to dip. It was awesome. So unshared the black bean classic and the spinach and goat Cheese beef burger. Very good! The rolls, one was egg the other multigrain, were fresh. No need for any extra seasoning. I would definitely go back. The staff were awesome. You can tell they like their job. read more

FIRST TIME VISIT : Ordered the Double Avocado Bacon Club , took off the bacon and added sautéed mushrooms. Ordered online Service was fast and friendly , burger was INCREDIBLE ... French fries could have been better but the burger made up for it . Would definitely come back and recommend read more

Horrible place, horrible customer service Paola was just horrible, she literally didn't listen to the order and our food came back LITERALLY PLAIN I constantly had to keep repeating myself to her that I didn't want any veggies just mayo and ketchup and what do you know our food came back PLAIN the meat was pink and I'm pregnant so I was just grossed out I didn't even finish my food I was ready to go. I'll never eat here again! read more

Placed an online order a few nights ago when looking for something quick. I arrived earlier than my scheduled time and looked for the "order pickup area" as stated on my confirmation email - turns out there is no order pickup area. So I waited in the line to pay for my order. Luckily there were only a couple people in line ahead of me. The cashier was friendly and reviewed my order with me before I paid, and let me know it would be a few minutes. I then sat down and waited. I saw both people who were in line ahead of me (who didn't place an online order) get there food several minutes before I did. Once I finally got my food, the server asked if I would like any additional dipping sauces, which I thought was a nice touch. Most places think you are crazy if you need a sauce. When I got back home my husband and I ate our food. The turkey burger I got was pretty good - definitely very fresh. My husband said his burger was pretty good as well. I would rate higher but customer service is a big part of any experience. It is a bit irritating to place an online order with the expectation of getting on your way quicker, only to have those who order in store get their orders before you. read more

Smashburger - States there is an order pickup area in the email. - Burgers Near Me - Phoenix, Arizona

I recommend this spot because the staff is quick, hospitable, and treat customer service as the number one priority. My order was made well done just like I asked and the restaurant's cleanliness was definitely on point! I actually dined in the patio and an employee came outside to see if everything was fine during my meal and after I had completed eating. I felt like an honored guest here and will absolutely return for another smashburger at this spot another time! read more

A year later, much better service. Ordered pretty much the same thing as last time but added a shake and it came to $22.10. Kind of expensive for a couple of burgers with fries. My four dollar, thirty-nine cent shake came in an eight ounce cup. Sad. It was tasty, just expensive. Service was cheerful and efficient. They added a rewards club (finally) so that should help. read more

Been here twice. First time I waited at the order counter and after 5 min of no one acknowledging me I walked out. I gave them a second shot, restarting was almost empty, ordered right away, guy behind gets told "it'll be at least a 30 min wait." Asked how long mine would be and they told me the same, so I got my money back and left. Absolute joke of a business read more