The service is terribly slow. They make constant mistakes and nearly always mess something up on to go orders.

3.5 Black bean burger was also smashed, making it a pretty mushy bite since veggie burgers are already prone to falling apart. Love the twist on the smash fries and tots: rosemary and garlic. Reminds me of Thanksgiving! They have a couple quirky sides that stand out, including roasted Brussels sprouts. The Oreo shake was very runny. read more

Smashburger, in my opinion, offers the most exceptional Strawberry Shake, second only to Burgerville's in Oregon! And, since discovering Smashburger, we've been fascinated by the exquisite juiciness of their burgers, but this last visit I must say, they were pretty dry. My Arizona Smash although not juicy, its concentration of flavors with jalapeños, guacamole, pepper jack, lettuce, tomato, onion & chipotle mayo on a chipotle bun somewhat made up for the lack. Unfortunately, my wife's BBQ Bacon Cheddar Smash although tasty, too had her miffed by its dryness. Although a very consistent operation, with really good service and hospitality as well as cleanliness, I may begin to score and categorize Smashburger with the rest of my 1 to 5 Fast Food Joint ratings - up until now, I had not really considered it Fast Food per se. Let's see how they do next visit - I hope better! read more

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This place is always short staffed. The employees need help. It took an hour to get a spicy chicken sandwich and wings. An hour. I don't even blame the employees. I watched during the hour I was waiting. No down time & they have constant communication. And they were polite the whole time. They were just overwhelmed. read more

I have fallen in deep love with this burger joint! By far the best burger I've had in Phoenix, Scottsdale and surrounding areas. The high quality beef is the key here. I want to go back to make sure they didn't just catch me on a very hungry-weak night. But I haven't had the pleasure yet. I enjoyed the avocado-bacon version with some Rosemary "Smash" fries. Loved both! The service and friendliness was top-notch. Did I mention I want to go back?! Thanks, Smash! read more

Burgers and fries were great and also the wings. The only thing is that they slack on the ranch. They only give you enough for one piece of wing and enough for one piece of chicken tender. read more

I ate here when it first opened and I really enjoyed the spicy, Arizona Cobb salad. I also splurged and got the chili cheese fries, which were absolutely amazing. I'm sure they are not the healthiest side option but they are crispy fries topped with chili, cheese and fresh sliced jalapenos, which add an extra kick to an already delicious combo. The staff was very friendly and our food came out very quickly. Overall a great experience. read more

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Came in to try all the rave of smash burger. We waited 20 min and never placed the order. Clearly they were busy, but now one ever came to the register. This is truly a management and staffing issue. Please plan accordingly, hire another person. read more

I received the absolute worst service at this location over the weekend. I had been a regular patron over the years but had been in recently due to Covid. My daughter and I went in Saturday afternoon, there were no other customers. It took a while to get our order taken but that wasn't a big deal five minutes later another customer came in behind us then a group of three after that person. Our order was to go. Everyone that came in after received their order before we got ours. I thought because I had tenders on our order maybe that was the reason. When we finally got our food it was cold. Also, the manager that took my order glared at us the entire wait. We were made to feel uncomfortable and the service was bad. I will never step food in that location again! read more

I'm a big Smashburger fan and I really liked the vibes of the place and the quality of our meals. My one complaint would be the accuracy of orders, my buddy ordered his meal with tater tots but was given fries instead so for that I had to take away one star but everything else was awesome. read more

Smashburger - BBQ, Bacon, & Pepper Jack w/ fries - Burgers Near Me - Phoenix, Arizona

I use to like this place but tonight I had the worst meal there. The double bacon cheeseburger tasted disgusting I ate 1/4 and gave up, my daughter had some "smashing hot" wings and they look black nothing like the picture on the menu. The only good thing was the Smash rosemary fries. For 2 burgers, 6 wings, 5 chicken tenders and 2 milk shake it cost me $70. The place was kind of dirty with a bunch of food crumbs in the cracks of the bench. Let just say I will never go back to that place ever. read more

It's around 1 pm on a Wednesday and they have no fries and no turkey burgers (not as surprising). It looks like there is a single cashier/bagger and one cook. Things are running at a snail's pace. It took 27 minutes to get a grilled chicken sandwich, smash tots, a kid's cheeseburger and regular tots. read more

Smash burger does not let you down. I get the CYO big burger with grilled onions habanero cheese on a chipotle bun and it was hot the ground beef was fresh and I truly enjoyed the burger thoroughly. I like the fact that it is made to order and I do not feel sick after I eat it. The smash fries are a hit, the Rosemary and Oil give it a wonderful taste. It is also great because my wife doesn't eat red meat and they have a black bean burger as well as sweet potato fries. If you are looking for a good burger check out smash burger. read more

Smashburger - The ambiance...nice cool spot to eat - Burgers Near Me - Phoenix, Arizona

This place rocks! I tried the Smashburger and it was delicious. The meat had a nice juicy taste to it and the egg bun it came with was awesome. I also ordered the Smash fries, which weren't bad. They were seasoned with garlic and rosemary, which gives them a distinct flavor from fries you'd get at other places. I just thought the rosemary was a little over-powering so I added some pepper to "balance" it out. Perhaps the best thing here are the milkshakes! I had an Oreo milkshake and it was really darn good! It was made with Haagen-Dazs ice cream, which is my favorite brand of ice cream. It was very thick and creamy and they topped it off with whipped cream. As for the restaurant itself, it's very casual like you'd expect at a typical fast food restaurant. The main difference is that it's more expensive than similar places like Wendy's or Jack-in-the-box. My meal alone was about $10, which included the burger, fries, and fountain drink. (The milkshake was about $4-$5 extra.) Overall, a good place so I plan to go back. read more

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All Smashburgers aren't created equal. They're just not! This one however is one of the best. Definitely better than the Smashburger near me (Camelback and 20th). I came in on a day when everyone seemed to check the mail and received the BOGO (buy on get one), yet the staff had everything under control. There was a rotating door that night for sure. Everyone was so patient. I ordered the Smashburger Classic but with turkey and added yellow mustard. Man, it was everything I needed that evening. Perfectly seasonly, not greasy AT ALL (Again, take note Camelback and 20th St Smashburger). read more

This place seems to hit or miss. The latest visit was a miss. Burger was thin and burnt. Fries were good however.

First time trying them, and very underwhelming & Very over priced for what you get. Over $60 for 4 burgers, frys and shakes. Weird smell that caused my wife to not even bite into her burger. $5.99 for a medium "basic" milk shake is insane. Syrup, milk, ice cream. Really? Won't return read more

Love Smashburger, but we were a little disappointed at this one today... At order time, they were out of supplies and couldn't make any milk shakes. Tried to order fried pickles as a side, but those were not available either. The store itself was not very clean either. Debris on many tables, trash and napkins on the floor. Tables need better wipe downs. Puddles under the iced tea dispensers. Just not real kept up. The staff was attentive and friendly, but based on these items, this location would not be our first choice. read more

The office did a lunch run here last week and I just was not impressed. I ordered the smash fries with a cheese burger with pickles. I bet if it were hot and fresh, it would have been way better. The fries had a frozen flavor to them and the burger was dry and salty. I'll try dining in next time. See if that makes it better. read more

We came in for dinner before going grocery shopping because I thought it would be better if the family ate before going into a store with a bunch of food around. Vanessa was the cashier, didn't greet us, and rushed us to order. When asked what was on a new burger, she mumbled the toppings off to my Hubby but I'm not even quite sure what was said. My daughter was the first to order and somehow her order was the one that didn't get put in, maybe Vanessa was too busy looking around or day dreaming. I didn't notice that my kid's food wasn't ordered until I was trying to put the receipt info into the app that I now had to download since they don't do phone numbers anymore. She gave a short quiet sorry and did a giggle like I was suppose to overlook the fact that my kid wasn't going to get dinner because she is young and cute? I told the supervisor or "MoD" (manager on duty) about it and also told him that she should not be a certified trainer and has no business training any person and he kinda blew it off and asked if there was ANYTHING ELSE he could do! He didn't even do anything in the first place! Seriously? This place is ran by a bunch of kids. Even the cooks were jumping around in the back laughing having a good ole time...but at least they were getting the food out quickly and did it right. read more

My food was absolutely disgusting. It was truly "SMASHED" flat and so soggy it fell apart when I tried to pick it up. If you are looking for a good vegetarian burger steer clear of Smashburger! read more

Excellent experience at Smashburger. They adhered to all safety measures due to the global crisis and we're sanitized and I felt very comfortable. Great food 5 stars read more

Juicy is the first word that comes to mind - perhaps the juiciest burger I've ever had. I had the "big" version of the BBQ Bacon Cheddar burger, and it was an exceptional burger. It wasn't my favorite burger of all time, but I'd say it's probably somewhere in the top 7-10. The egg bun is soft and doughy, and is satisfying to bite into. The beef patty, as previously mentioned, oozes with juicy goodness, and the bacon, fried onions, and BBQ sauce round out the flavors. In a way it reminds me of the fantastic BBQ burger at the Applepan in West Los Angeles, but somehow it doesn't quite replicate the magic. I tried both the chili cheese fries and the sweet potato smash fries and neither did it for me. The chili cheese fries felt sloppily thrown together, and the flavors didn't balance particularly well, and I felt that coating the sweet potato fries in rosemary and parmesan cheese gave them an almost mushroom-like flavor - if it ain't broke, don't fix it. Will I come back? Definitely - I'm already craving another one of their burgers while writing this. Perhaps I'll even try one of the smash chicken sandwiches next time. read more

The place is located conveniently but the parking sucks. You wouldn't know it by looking at it, but everyone is zipping in from Baseline. And then the cars are parked in an eddy, and people trying to walk in and out, it's a circus. The girl at the front must've been on speed. She was running at 100 mph, talking fast and loud. She was very hard to understand. The experience with her was both comical and frustrating. It was not busy at all. read more

This business needs to get it together. Lunch rush is horrible today, way under staffed. They have the register lady taking orders and running the food. They have 2 registers left empty as she runs all the food, with a huge line not being taken care of. Do not come here on lunch time unless you have time to spare and want to wait in line for awhile. These people are great people when they show up for work, lol! Register lady said 2 people didn't show today. But she was great and still had a smile on her face Food has always been acceptable here. Good location for a burger joint, great solid burgers with anything you would want. I showed up on a bad day for them. I'll give them benefit of the doubt cause they are usually on point. read more

I've never left a review but they definitely deserve it. This was my first visit at any Smash burger and I have to say the food was incredible, but this location has nothing but a staff full of rude teenagers that care more about flirting than customer service. I was treated like an inconvenience and I will never come back to this location. Getting my chair repeatedly hit with the broom while this girl swept made it difficult to eat my food and the dirty looks we're enough to make me leave before even finishing my meal. This Smash burger is 2 minutes from my house but I will gladly drive to the Tempe location to avoid the exceptionally terrible staff. I would recommend doing the same. read more

The staff is excellent, attentive and sharp! Black bean patty? Yes please. Egg on a burger? In my FACE! unf! Not as inexpensive as Jack in the Box across the street... but absolutely worth it if you can spare the coin. read more

Pretty crappy experience with this visit. The assistant manager with the bad attitude and hickies all over his neck started it off and the overcooked burger finished it off. Not sure what happened but this place has gone down hill fast. Won't be coming back here. read more

WOW, the burgers are first rate, much better than Five Guys, and yes, better than my beloved In-n-Out. The juiciest burger I have ever had.

We ordered the Arizona and Mushroom burgers on whole wheat buns. Awesome tasting and decent price. The smash fries with olive oil, garlic and parsley were good also. We went on a Friday night around 6:30pm during the busy dinner time. I couldn't help but notice that the wait staff seemed a little out of sorts. I could see a bunch of orders crowded on what looked like a 3' x 3' counter. There was a man (manager?) standing there constantly looking down at something, looking up at this super hi-tech video screen, and re-arranging the food on the counter. It seemed a little chaotic to reach for orders only to put them back again. 1st in 1st out? Occasionally he would grab an order and hand it to someone and they would meander through the aisles looking a little confused while trying to spot the table numbers. I watched for a while to see if one of the orders was ours. I saw what looked like our order and it was just sitting there. When the waitress (bless her heart) grabbed our order, she seemed to glance over our direction, only walk to the back of the restaurant and then come back to our table. I realize that it's not McDonalds or In-and-Out burger, but it took like what seemed like 15-20 mins to get our food. (2 burgers and a fry). The wait staff was very friendly and personable, but it seemed really inefficient on how they organized and delivered the orders. I would see a waiter walk by with just one or two items in his hands (a soda or shake) and then return with 2 more items. I know in-and out calls out your name, but at least your food is somewhat together and on a tray(?) I thought, eh, mebbe it was just a fluke that our order came out so slow, so I went to the counter to order some haystack onions rings and it took about 15mins for those to arrive at our table. The whole meal took about an hour, which is no big deal if you're not in a hurry. The vibe feels like semi-fast food (ie in-and-out) but then you end up sitting around like you're at Chili's or TGIFridays The onion rings looked good on someone else's table, but ours seemed a little over cooked and at the bottom there were little shards (think shoestring potatoes in the aluminum can?) and not worth $2.29 in my opinion. Give me those fat cut rings you get at some steak houses any day :) If you don't mind paying $20 for 2 burgers, fries, rings and 60mins, then this is the place for you. Just a suggestion if the manager is reading this. Will try another location to see if this is the company protocol. Perhaps they could use the old tried and true method of placing the duplicate receipt on the order with the table number? I hope this place stays in business, the food is decent value and tastes great. Might want to try a new algorithm for organizing and delivering the food(?) just sayin read more

Only giving a one star because I had too. This location used to be so amazing wonderful staff amazing food service and without a doubt a respectful and professional environment! We have not been to this location since the beginning of 2020 because of COVID. We went in today and we're surprised at the change of hours and completely new staff; of course I understand there has been a huge change in every business and things haven't been running smoothly for everyone. When I was placing my order the girl at the register was nice and pleasant and was helping me to apply the military discount but was having trouble all plying it.At the time I didn't know they were having issues with the system I only found out later because I overheard two employees talking about how they have not been able to apply any discounts or coupons . So Not being able to have the discount wasn't an issue to me what was surprising and left the restaurant full of customers surprised was that the employee informed what I am assuming is the manager of the location that she was having trouble applying the discount, instead of having the manager come around to the front and let me and his employee know they are having issues with the system his response was "Well I guess you aren't applying a military discount then right?" Shouting from the kitchen to be heard over the loud inappropriate music that was playing. The employee at the register was stunned and didn't know how to react to being talked to that way and I felt bad for her since that wasn't a good and correct way of informing everyone the system is broken. But wait it gets better. While waiting for my meal I saw an incident where a father and son had been waiting so long they wanted a refund on the meal since all they had was their fountain drinks. The son was nice to the employee at the register and once again she turned to her manager informing him the customers would like a refund and the male manager turned to the customers and said" leave me your phone number and your receipt I'll give you your refund later!." Loud and in rude way and turned back to being on the grill now this time everyone in the restaurant gasped! There were two other employees excluding the girl at the cash register that chuckled and laughed! The other female employee even saying "oh no he didn't" and just laughed and threw her hands up while laughing. This was just so unprofessional rude and honestly disgusting to see how someone can not care to be kind to a person. I honestly couldn't wait to get my food and leave this uncomfortable and sickening environment! But before I did I saw yet a third incident of another son and father who clearly have been there for a while waiting for their small order. Everyone after him were getting their food and leaving and his still no where in sight! Finally he had to be rude and pushy telling the staff he needs his food how is it that everyone after him came and went and he is still there and the female getting orders out apologized and let him know his food is almost done and that's when the second guy at the grill said" well that's your fault for coming in 15 minutes before their closing" again I was I shock! The customer was stunned and upset and replied " what do you mean man I came and ordered at 7:15 I've been here long enough to get my order in and completed and still I have no food! " I can feel just the tension in the room waiting for my meal if it wasn't for me paying over $50 I would have left and just bought my meal elsewhere. My meal was finally about to be ready and still the man didn't have his food when they closed the doors and a 4th customer came in and was picking up his order and they gave him his food. The customer yet again seeing a person coming after him and getting his food before him made him furious and shouted again how is he getting his food after You closed the doors and I'm still here with no food and the manager was walking past him turned to say "well he ordered online do that next time" and continued to walk to the back of the kitchen. At this moment I just wanted my food and go home and take an aspirin for the major headache I got from being in such a toxic environment. Leaving the restaurant the girl at the register who helped me apologized once again for the wait and for everything. I was so relieved when I got my food and they said they added extra fries for the wait but I knew that was bull they just gave me the fries of the customers who wanted a refund but didn't get it. I honestly didn't even want them all I wanted was my meal and getting home i just got disappointed again seeing my order was missing a burger. I should have checked at the restaurant if my order was complete and me not realizing I had a burger missing may have been my bad, but you need to understand I had enough being there and witnessing all this. So DO NOT come to this location! read more

Friendly staff and burgers are always consistent. Not many food options in the area. Love how the burgers are all made fresh to order! They have the best sweet potato fries in the area. And for dessert don't pass on the shakes ... You won't regret it! read more

The food is very good here but the staff of what makes this place. I am handicapped and they always help me and bring my food to me. They are very thoughtful. The manager is always asking if there is anything else he can do. I highly recommend this place. read more

Had postmates delivered. First time having Smashburger. It will be the last . Missing 2 entrees. The French fries are hard and cold. The one burger was also cold. We ordered the onion things and they came cold and soggy. Post mates did reimburse us for the missing food. read more

I've eaten here before and they've always had really great food. Today I was really disappointed though. I went in to order to-go and I got a Classic Chicken Sandwich. I got it protein style with avocados. Every protein style burger I've ever had always wraps the lettuce around the burger so you can actually eat it. The chicken was just covered with leaf lettuce and it was extremely hard to eat. I paid $1 for the avocado and there was barely 2 slices in my "sandwich" and they were kinda browning. The staff was great and the food is usually great too. Just not this time. I don't suggest ordering anything protein style there. You may as well get a salad, you'll probably get your money's worth if you do. read more

Great food. Mediocre service. The food keeps you coming back. read more

It is a nice fast food burger joint but nothing special. The greek fries are awesome but the burger is average as are the prices. Good place for a pit stop. read more

Great burgers, quick service. I would give it five stars, however that last star is reserved for my favorite burger joint which is fat burger. Have not found a location with a better burger but this place is close. Ryan's stamp of approval. read more

This place is a rip off. They never get my order right. I stop going due to the over pricing and always get my order wrong. My husband decided to stop today and get there "Big Smash with the added Big patty" and he asked the cashier to add bacon. When we got home there were no bbacon added and no added Big patty. Now my husband is mad and very unsatisfied said he will never eat at this place. Bad customer service and business. That's why I refuse to spend my money at this place. It's not worth the fit. read more

I am and have been a fan of smash burger for a while and nothing against the food at all. I had Terrible experience there today though. I ordered food for my team and went to pick it up. Got back to work and found we were shorted a burger and the rest of them were not correct. So nobody got what they wanted or ordered and someone didn't get one at all. I tried to call to see if I could run back, which is a 15 min drive just to get there, but no answer and left a message and nobody called back still 40 minutes later. Extremely disappointed mostly just because it was supposed to be a treat for my team that didn't end up that way. read more