It is a nice fast food burger joint but nothing special. The greek fries are awesome but the burger is average as are the prices. Good place for a pit stop. read more

This place is a rip off. They never get my order right. I stop going due to the over pricing and always get my order wrong. My husband decided to stop today and get there "Big Smash with the added Big patty" and he asked the cashier to add bacon. When we got home there were no bbacon added and no added Big patty. Now my husband is mad and very unsatisfied said he will never eat at this place. Bad customer service and business. That's why I refuse to spend my money at this place. It's not worth the fit. read more

Their bacon avocado cheeseburger is GOOD! AND HUGE! My husband and I shared one and we were really full afterwards. And trust me - if you knew us, you'd understand how big of a feat that really is! Their sweet potato fries are good, too. Their customer service is en pointe, too! We were greeted 3 times in there by each person we saw. I love when back-of-house staff takes the time to greet patrons. They also gave us a free soda, so that was cool! read more

I am and have been a fan of smash burger for a while and nothing against the food at all. I had Terrible experience there today though. I ordered food for my team and went to pick it up. Got back to work and found we were shorted a burger and the rest of them were not correct. So nobody got what they wanted or ordered and someone didn't get one at all. I tried to call to see if I could run back, which is a 15 min drive just to get there, but no answer and left a message and nobody called back still 40 minutes later. Extremely disappointed mostly just because it was supposed to be a treat for my team that didn't end up that way. read more

Happy about the new location! The fries here are normally overcooked so I veer away from them, the onion rings are amazing!

Good burger. Friendly service. Can't ask for more in a burger place. The eating area anf restrooms were clean. It also smelled clean.

Better than a solid burger, for sure- I've been to a couple of Smash burgers, but this is first time for Smash Fries--Unbelievable!

The food is always good there. The fries are always fresh and the milkshakes are great. But I continue to go back because of the customer service. The people that work there are always so nice and friendly. read more

What a disappointment. Made a large online order (which was submitted the night before) for work that was about $100. First issue - it was not even being made yet when I showed up at the pickup time. Second issue - online it asks for names, which is extremely helpful when trying to dive out 9 peoples food, but they did not even take the time to write them on there. When I asked she said they were labeled with what the person ordered...... "classic single" ok, so what if more than one person gets that Burger? Third and main issue - they forgot a meal. When I called, she consulted with her coworkers like I was a liar rather than apologizing to me, not once. When I get to the store for the second time, she says the salad was forgotten, but that the fries were given to us.... ok, well for the inconvenience can you please just give us another one? Nope. Something about food cost......? Boo on you Smashburger employee. We will not be coming back. Unfortunate, because we enjoy your food. read more

Burgers are ok. A bit pricier than fast foods but I really didn't think the quality was worth the price. I would eat here again, maybe.

I've been coming to this location for 2 years. Typically it's not as good as most other Smash locations. Tonight it was stellar. Service was great ! Thanks DJ. Food was good and prompt. Clean throughout. Well done guys. ! Hope this is the new trend. read more

Over priced. Over rated. The goat cheese has zero flavor, my chicken was paper thin, the red onion completely dominated all of the flavor profiles. I won't eat there again read more

We live in the neighborhood and frequently visit this Smashburger. It is usually good. It had been a while and we went today. To say it was a disappointment would be an understatement. I got a classic smash and it was messy, not fit for a McDonald's burger. My kid got the kids chicken strips and they were over cooked. The French fries were small, left over cuts and cold. The store was empty too. No reason why the quality should be overlooked. It is too bad that this "fast dining" restaurant is lacking, well at least this location. Smashburger, do yourself a favor and check on this franchisee. read more

So I've been going to this smash burger since it opened a few years ago. I just want to say that it used to be amazing and fresh tasting! The last 3 times that I have gone in this past year have not been so good: burgers have been cold, ingredients didn't taste very fresh, like they had been sitting there for a while. The fries are always good but unfortunately the burgers have not been. It just sucks, I don't know what happened to this place but it used to be great. I'm don't giving it second chances... read more

It's been a while since I've been here. This place is DIRTY. No running water in women's restrooms. Soap dispenser is broke on men's. Yellow iron on the floor beneath the men's urinal. Both have empty toilet seat protectors. The floors are dirty, doors are dirty like they haven't been wiped down in a while. It's 11:30 am ..... they just opened at 11. So they don't clean this facility. I hope the owner sees this and fixes this problem. Bad experience read more

Can't go wrong with Smashburger, love love love and so happy we finally have one in Laveen!

Very good burger joint. Quality fresh veggies and burger. I like it more then 5 guys. The best part is they put effort into the fries, many options to chose from. Sets them apart from their competition. read more

I think it is kinda pricey for what you get. The service is good. Kids meals chicken strips appeared to be a breast they might use in a sandwich breaded, cooked and then sliced. Comes with fries and a drink. Like that they offer vegetarian black bean burgers though they don't taste that good and fall apart easily. Nice that you can pick what type of bread and toppings you want as well as what size burger for a regular beef burger. The onion straws are delicious!! My favorite part of the meal. Also, they have fresh brewed iced tea. Always a hit for me! read more

Love this place! We eat here multiple times a week and it is always good quality. We have favorite cashiers and favorite food items. We even have a favorite cook! Great place to dine in or take out. Highly recommend it. read more

I came here for a quick lunch with my boyfriend near our jobs and was definitely impressed! Location is great, right off of Baseline and 24th street inside the same complex as Wal Mart, Taco Bell, Jersey Mike's and Chipotle. The restaurant was clean and staff was very friendly. I ordered the spinach and goat cheese salad and picked at my boyfriend's "smashed" sweet potato fries. Smashed fries include rosemary and other spices...mmm! The sweet potato fries in general are really good! My salad was awesome, I've had their burger and chicken sandwiches before and everything I have had is great! Prices are a little steep (almost $20 for 2 at lunch without drinks) but good food indeed! Will be back! read more

Great staff! Pleasant. Clean and new place too! I'm in love with their sweet potato fries and their onion rings! Great burgers too! Just had the Arizona chicken, I had it without jalapeños... And it was still good and spicy. Pretty sure with them would of been too much fire. read more

I have not gone back yet but I will say that I was given some Smashbucks by management to give it another try. I am impressed by their follow-up and eager attitude with customers experience. So....I will go give it a try soon. read more

While on the quest for the PERFECT burger, I came across SmashBurger on the way home. I had to TRY it. I ordered "double bacon cheeseburger with jalapenos" and must say it was the CLOSEST thing to the "Ultimate Burger" that I've found so far in Phoenix! I highly suggest SmashBurger and WILL return in the future. read more

New fan. Had a regular smash burger and regular fries. All really tasty and didn't need any extras. read more

I don't know what all the fuss is about. I ordered a burger, fries, and shake. It was just ok. Shake was amazing but aren't they all? 5 guys and In n Out are much better. read more

Come here often and the service is always great and fast. I always get the crispy chicken bbq, bacon & cheddar sandwich with smash fries. Awesome!!! read more

Stopped in for a quick dinner with my boyfriend and the service was PHENOMENAL! Our food came out quickly, except for our fried pickles. However our waitress was very apologetic and even gave us a coupon for a free meal since they took not even five minutes longer than the rest of our food. The staff at this location is beyond friendly! We will definitely be coming back read more

With this being my first time at a Smash burger I walked away completely satisfied!! I ordered the avocado club burger and it was cooked to perfection. The burger was juicy and all the toppings were fresh! I added the smash fries to my meal and they complemented the burger great! I will definitely be back again as I left a happy customer! read more

I would give this place more stars if it wasn't for all the ants we saw on and underneath the dining room tables and the hallway leading towards the restrooms! Don't eat there definitely do take out!! Burgers were good as usual but this place needs to be exterminated ASAP! Hope health inspectors look over this place!!! read more

Food is great but tue service was not. No one taking orders for almost 5 minutes and a huge line developed. When they finally came back only ONE person took orders. Long wait for food. read more

This has to be the best hamburger I've had! I ate the whole thing (I'm a fatty). Onion rings and sauce were awesome. Nothing compares to the BBQ bacon cheeseburger. My hubby had the regular one and nearly finished his he liked it so much. If I ever crave a burger again this is the spot in South Phoenix. One less star because the last of my onion rings was too greasy. read more

I love this place. Burgers are always delicious & everyone that works here are so friendly and courteous.

This place is a great burger joint. The fries are really good as well. I'll be back.

Wow. Walked in on Sunday morning just a bit after they opened and took a bit to order as cashier was in back having to assist with the opening, I assume. Obviously the shift from the night before didn't do much of anything. The table I went to was filthy. Had to clean it myself, then started looking around and noticed that nothing was cleaned. All the tables and benches in my sight were dirty with dried blech on them. Went to get ketchup, since my ketchup was missing. Next two tables I went to, the ketchup was out. Cashier was apologetic about ketchup and tables. Seemed a bit busy as it was apparent she was running around trying to get things in order since apparently nothing was completed the night before. Food was good though... read more

I ordered a lettuce wrapped burger. With haystack onions, jalepeno and tomato. And a side of brussel sprouts. I received a box with a whimpy peace of lettuce with a patty on it 3 crispy onions which I paid $1.29 for, 3 small slices of a jalapeño and 2 small slices of tomato, none of which covered my patty. Followed by another wimpy piece of lettuce. My Brussel sprouts which I paid $3.09 for barely filled half the container and we're drenched in oil. I had to pour about 2 tablespoons of oil out of the cup and squeeze each one with a paper towel in order to eat them. Absolutely the worst smash burger experience I have ever had, and paid $10.18 on the crapiest meal! Extremely frustrating! Would have been better off going ANYWHERE else, literally! read more

The slowest service ever, place was almost empty, but it took at least 20 mins before I ordered. Then I had to wait another 20-30 mins for my order. They brought me food that I did not order. So, had to wait another 10 minutes to get a right sandwich. I ended up taking my order to go. Chicken was hard and dry. I will never go to this place again, worst service ever! read more

Impeccable service. Food tasted fresh and a delicious Savory delight. Then had a dessert tasting their hand spun butter butter shake. So good and I will definitely go back. read more

Create your own is awesome. Really good taste with fast service. This was my second visit and both times they were out of tea. I asked for them to refill the tea and the guy said he would. He never did. Besides that it was good but $30 for two people is too expensive. read more

Would give 0 stars if possible. Both times eating here the place was filthy (had to clear the table myself). The staff has a definite I don't want to be here AND I don't want you here attitude. And the food was so-so...warm, not hot, fries and very greasy burgers. I will NEVER go to this place (it doesn't qualify as a restaurant) again! read more

I am done with this place. This location has the worst customer service I have ever experienced and it seems to get worse every time I come in here. Today I decided I would try to circumvent the service and just place an online order. Huge mistake. My order (3 burgers, 3 fries, 3 milkshakes) was supposed to be done at 6pm so I arrived a few minutes before 6. When I arrived there was one group finishing up their order at the register and 1 more couple in front of me. At 6:15 I finally paid for my order. My burgers and fries were ready at 6 and sitting under the heat lamps. At 6:20 they finally put my burgers and fries in a bag and handed it to me, at which point I said I was still waiting for my milkshakes. Finally got out of there at 6:25. So by the time I got home my burgers and fries were 30 minutes old and very cold (and the cups of fries were about two thirds full). On top of that my burger was basically raw on the inside. I paid $43 for 3 regular burgers with fries and milkshakes. Never again will I step foot in this place. I can order from Applebee's across the street and get a better burger for less money. read more