I ordered 8 tacos and large curly fries for my little brothers and I. The tacos were okay and just warm. Other than that good customer service. We asked for ranch and hot sauce at least we received that. Next time I'll ask for no hot sauce on my tacos and update my review. read more

Last night I went thru the drive thru we ordered 4 monster tacos and curly fries. Litzi was the employee that took our order and gave us our order after we paid. Once we got home we realized our curly fries were not in the bag. My 4 year old was expecting her curly fries. I then called the location to speak to a manager Litzi was the one who answered the phone and pretended she had no idea what happened. She asked if we could come back, I stated no due to how late it was. She pretended to not know who the manger was when asked to speak with them. The principal of the matter is no matter what time it is the full order should be in the bag. There was no other customers in line. I did not receive a refund for my order I did not receive in full. To the next person this happens to I hope you get your refund and or compensated for the food you didn't get. read more

No stars!!!! Customer service sucks, non-existent. This was the absolute worst experience ever. The person in drive thru was very condescending, antagonistic, and very insolent. Our food appeared to have been thrown in the bag. Some of the food was partially wrapped in a very "sloppy" order. This was a very poor display of professionalism, courtesy, self respect for any work place. read more

Terrible French toast sticksNo bananA flavor at all, just deep Fried flavor. You can get 3 for $3 read more

Jack in the Box - No bananA - Fast Food Near Me - Phoenix, Arizona

Always love my JITB experiences. Got a Sourdough Jack and two tacos. So good. Oh how I wish there was one of these in my area. Well, maybe not! I'd be in trouble. Ha! read more

You know when there's new people working bad service today is Sunday 14 service was bad if they don't enjoy there job maybe they should get out of the restaurant business when my food was given I said Thanks and I got window slamed that's a really good experience Thanks for nothing read more

Don't clean grills their burgers taste like eggs ALOT !!!! Not to mention the past three times that I've gone they park you right ahead just to make their drive-through time better when in reality, their parking most of their customers read more

As the famous Joe Pesci line goes, "They $&%# you in the Drive Thru, there is no customer service at this store. I ordered a Coke with a sandwich. I tasted my drink at the drive thru. It was Dr. Pepper. I told her so. I said, "I ordered Coke." She said,"We don't have that." I confirmed they didn't have Coke at the moment and so I asked for a refund. When I asked her,"I don't understand why you wouldn't tell me you were out of Coke but instead give me something I DIDN'T ORDER", she simply said, "Sorry." Like, WTF? read more

One bite off a chicken sandwich, it was so undercooked ( literally raw) fries were completely cold, I was so completely disgusted; ashamed to even ask for a refund for my family and I! I would not recommend coming here or putting those at risk. Doesn't deserve not even a one star rating. read more

I almost never eat at Jack in the Box, but today, it was. Convenient to pick up a quick bite and drink. I had the Jr. Bacon Cheeseburger for $3.39 on their "Value Menu". When I unwrapped it, i thought they had forgotten the burger patty. I looked inside the sandwich, and there was a sliver of a beef patty that was (no kidding) 1/8th of an inch thick. What is going on??? The soda machine was out of service so I went to get a refill at the counter and finally gave up after 5 minutes because I was ignored. My decision to never go there is definitely a good one! read more

From the moment I drove up to order I was greeted with hostility. This older lady didn't even let me complete my order cutting me off as I was speaking so I tried to repeat myself because she was getting my order wrong mind you I literally just drove up it was seconds She yells at me and tells me she's busy and has customers in front of her and she's taking orders, as if I was bothering her. So I said to make it easier I will do a mobile order to pick up at the window since I'm already inline. As I get to the window she wanted to charge me when I explained I had made the mobile order. She then tells me to get out the way was literally yelling at me telling me she has customers, like really I am a customer. Mind you she tells me to pull around continuing to yell at me in Spanish at this point it sounded more like a threat With all this I don't even want the food anymore and asked for a refund because I'm not trusting at this point. She told me to go park somewhere because they don't have WiFi. Like really. I'm asking for my money back not about WiFi .... After all this a young girl comes around and told me she can text her manager for me to come back in the AM for my refund. I asked her can I have your coworkers name so I can make a complaint. She said she would want to but then look at that lady . I can only assume that young girl gets bullied by her coworker. This lady clearly has anger issues and makes no sense she is treating customers horribly. So after all this being said I didn't get my food nor money back. read more

come on everyone keep getting restaurant to a 1-star so it can shut down! first off, the service was bad. the lady at the counter just started yelling at me, looks like she woke up on the wrong side of the bed. she completely got my order wrong. i ordered a burger with no swiss cheese, (which im allergic to!!) with 12 mini tacos, with curly fries and a coke! like how can you mess up an order thats literally easy! then i went to use the men's restroom it was dirty in there, hand sanitizer was broken, toilet paper was everywhere! when i got done using the bathroom, the lady who was taking my order she just kicked me out the restaurant! f*ck jack in the box! i went to five guys, the service there was good!! read more

This is what i pulled out of my food and my hair is bright red ... the popcorn chicken was hard asf and 99% breading and 1% chicken. I threw that whole box away because i knew 100% that wasn't my hair and it made me ick.. read more

Jack in the Box - Spicy Popcorn Chicken - Fast Food Near Me - Phoenix, Arizona

Even though there well staffed I ordered the double bonus jack $4.99. It took 15 minutes for me to walk up to the counter and ask for my meal. Come to find out that there was 3 people in front of me also waiting. But what I did notice that the drive thru was flying, cars drove in and then out as I watched the staff fling food as fast as the could. Finally after about 25 minutes I got my meal, all smashed and cold. Jack used to be the place to go for a quick bite but again I'll be spending that extra buck or two for better food and service. I have in the past emailed there customer service but they just reply with an automated template email. So as for me so long Jack... read more

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Went through the drive through at about 6am for food. The lady taking orders was frantic over the speaker, and struggled to understand my order of 2 burgers. When I got to the window, she asked me if I want any extra sauce, I am not exaggerating, 6 times before I left. She was barely capable of understanding what I was saying and going 100 miles an hour in movements and speech. I am no expert and also do not want to offend her if she had a disability, but to me it seemed she was messed up off some kind of drugs. After a long wait, she then asked me to "back up behind the window" after paying while waiting for my food. I am no genius, but it was obvious this was to reset a customer count timer to make the employee look good. This is pathetic to ask of a customer after a long wait, as the only person in line. I have since quit going to this location even thought it is the most convenient for me as its right by my home. One, because I would not trust someone so unstable with my food,l and two, simply because the whole encounter was so bizarre and uncomfortable I do not want to risk being in that position again. read more

Just wanna come on here and say the two guys that were working Saturday 8/25. @ 1am. You guys killed it! Got my order... perfect and was super busy. Everything as perfect! read more

Too bad there are no Negative stars for this place. The customer service is completely unacceptable and anytime that I go they swing a trash bag with a tin can in it in front of the monitor so that they can cut back on their drive and drive thru service time. There food is COLD, OLD and STALE!!! I literally just went through the drive thru and they said quote," I the coach isn't here am I trying to get things started." So I left with NO FOOD at a 24hr Jack N The Box. I truly wish that the management would change or get new staff or something. By far the worst at food quality, customer service, attentive and timely service and proper food service etiquette. read more

I must have gotten the same lady as Mike. I ordered through the drive through and the lady Monique or Monica was real jittery. She asked if I want sauce 3x after I kept saying yes.She asked me to pull to the front. When she brought my food she said next time go to the other side. I told her I apologize but she should be more specific and say the SE side so customers don't get confused. She proceeded to not leave my car as I rolled up my window as she continued to talk. As I drove away she stood there talking to herself. read more

If I could rate this 0 stars I would. Late night drive thru lady. Was rrude asf. Don't want to take my order. She claimed to busy with one person in the drive through. Cussing me out. She should be fired. Definitely filing a complaint. That was very uncalled for read more

I understand Covid-19 is taking its toll however when I pay nearly $10 for a combo meal & the food is terrible but more importantly the attitude of the woman manager who did not even attempt to make the food they served right has absolutely nothing to do w Covid-19. I used to eat here, I will NOT again. Everyone makes mistakes but when it happens fix it, that was not what happened w my experience at this location. Fries were soggy & that awesome photo they have of their chicken country sandwich is not even close to reality of what I got today. As I mentioned before, if it is wrong, fix it, she couldn't care less after I explained why i was bring the food back to the counter. No apology, not a single how can i help you. Rude & uncaring is how i would describe her. Attitude & customer service are key ingredients for any business regardless of what is happening. read more

Absolutely terrible I went 10 minutes ago and received these old fries that probably had been sitting there for hours, I speak to the manager Maria and she said it's not possible their food was all done fresh I laughed and said there is no way these fries are fresh ! She then rudely interrupted me and asked if I was coming back or not. If the manager doesn't care about customers I doubt the employees do. Not coming back . I'm surprised that spot has a rating of 1.5 and not a zero cause it's terrible!!! read more

Jack in the Box - The so called fresh fries - Fast Food Near Me - Phoenix, Arizona

So apparently this drive thru is NOT 24 hours. They made us wait 25 minutes to say they are no longer taking orders. We questioned why and they slammed the window shut. Don't waste ur time coming to this place. The 1.5 star rating speaks for itself read more

Went here today and it will be the last! The manager yes the manager running the drive thru not friendly have me a warm shake ? No hello ok drive over there Ill make a new one, screw that I sat here for 5 min waiting to get up to the window take it off the bill, Manager was rude rude rude rude read more

I found a hair on my salad, does Jack in the box uses safety to protect food and their customers? Because I did not requested hair to be on my food. Very disgusting and gross read more

I wish I could leave a negative review! I could not imagine worse service or more disgusting food. DO NOT EAT HERE!!!

This place is terrible and the drive through service is even worse!! Better off going across the street to either Wendys or Chik Filet!! The person at the window certainly has NO customer skills or etiquette! read more

I'll take a pass Jack in the box has been in the business of serving food for a very long time and their service is usually fast, friendly, accurate, and the food hot and fresh. However, on this visit that wasn't the case, actually the last several visits, have been less than favorable. On this particular visit the food was not fresh or hot. The burger patties at Jack in the Box aren't thick, however, the lettuce, tomato,onion, pickle, mustard, and bun usually makeup for it. However, this time I just wanted a hot fresh plain hamburger. What I received was a dried, burnt, piece of meat that looked like it was extremely old and NO amount of condiments would have made this food taste good. If the burger wasn't bad enough the taco was even worse. It was overcooked, and only a small amount of filling in the middle. I'm not sure what was worse, trying to call the store and constantly getting a busy signal, the lack of customer service, or poorly executed food. If this is the first time I experienced poor service and food I would write it off. However, this is by far the first time, needless say, I will never come back to this Jack and the Box again. read more

The couple teenagers that work there overnight constantly turn away customers, telling us they can't take any orders because of a system update. It happens very frequently. I stop by almost every night to get a drink and about 3 times this week I was turned away. I feel like they just don't want to work.- Update- went there again at midnight the day after I wrote this review, and was turned away again. read more

I think their "system is updating" more than they are actually taking orders and working... don't waste your time.

I'm pretty upset with their customer service. I waited 30 minutes for my food. I kept seeing staff carry food out. I was the only one in the restaurant. So I see no reason to wait 30 minutes when I'm the only one. I kept wanting to ask if my food was almost ready. But they would just walk in front of me when I would say excuse me. If I could I would give it 0 stars. read more

Shame on me for trying them again, I try because they are so close to me. But I understand they will never get there service right! Poor customer service poor timelines poor cleanliness at the store you're treated as if you owe them something as well as everything they sell is quite expensive now honestly it's too expensive. You damn near five times what you buy from them at the same cost for just purchasing the things to put it together at the grocery store! They will never do better than what they do now you will always be overcharged and given the smallest amount of service. The only service that they give you now is passing your food to you and soon that will stop as well as soon as they automate the registers upfront, then you'll be talking to a machine. I went in today to spend $40 on breakfast and was treated like a redheaded stepchild at the window so I then asked them for my $40 back so Jack-in-the-Box due to the fact that you no longer have great customer service I decided to take my $40 that I was spending on breakfast at your store to another location, which is so sad because literally it takes me three minutes to get to your store however you have a very very bad reputation in this community where most of the people that used to stop by and buy from you aren't doing it any longer. good luck with that! read more

This is the 4th time I've gone to this Jack in the box drive thru and they've told me their system is down so they can't take any orders. What? I think you guys need to figure out some stuff. read more

I was waiting in the drive thru forever!! I had to call in for someone to take my freaking order! Insane!! Zero stars!!!!!!

I was in the drive through no one was I front or behind me. I was told to wait so I waited for 10 mins after 10 minutes of waiting I was told I needed to come inside. There was no way I was coming inside after I waited so patiently for them. I didn't complain I didn't say "hello." Or anything I just waited and I was fine with it. But I'm am not fine with waiting for that long and not to be helped. Do not I repeat do not go here. You will not be helped. If they help you their rude, no fast, and to help with their drive times they put a trash bag out of the window to reset the timer so they don't get in trouble. read more

This has to be the worst location ever. On a constant basis they continue to get order wrong even after they read your order back. The employees are the worst ever. Marie (working drive thru) is one of the worst employees I have encountered. She hardly speaks any English and gets your order wrong all the time and when you let her know that there is something wrong she acts as if she doesn't know what to do/or doesn't want to fix the order/issue. She lies and say that the manager is not on shift but you can clearly see the manager in the office from the drive thru window. This happens on every shift everyday. When you ask for a refund they give you a hard time as well. The food used to be great but I don't know what happen. The food is either stale or incorrect. Just horrible. If I could rate a zero I would. read more

This is quit possibly the worst place to try and get food. I emphasize try since I've been told "we are closed right now" "we don't have (insert whatever you want to eat) to "we can't take cash or card payments" among other things. literally out of trying to get food here 20 times I've been successful 5 times. Unfortunately it is the only jack in the box around. How is this place still open is beyond me. read more

Order breakfast for my daughter this morning after dropping off my husband at work set it down opened it up to find that somebody had already cut up the meat. That means that what cook or somebody saw it put it in the package just like this and that it was OK with somebody. Probably imagining that the person who got the food would be home or far away before realizing what they were getting and would not have time to come back or complain they offered to replace the meal but that's disgusting!!!!!!! read more

This spot literally told me they had no tacos and it would take two hours to just get 10. So sad that this is how they allow their employees to run this fast food place. read more

I did a whole mobile order like it's literally so easy to read and get done and they got the order wrong .. They so slow I ain't even go back because I was going to spazz lol don't go here read more

JIB# 1533 Visit # 136244 Drive thru#144 Authorization # 041401 $27.51 3/6/19 11:14:19PM How do I say this without being rude, the food was at best, comparable to what I imagine stale cardboard would taste like. The fries were not only cold and stale, but rock hard. It felt like I was gnawing on sticks or bones, only with less taste. And that was actually the highlight of my meal. I'm pretty sure that our food was made fresh, like a year ago, and someone ran across it today and figured it was finally about time to serve it. This was shocking to me considering how long we waited for our order. $30 later and 30 minutes later , unbelievable! Oh and don't forget the wrong items, not like it matters, it all went in the trash anyway. read more