The way there is no customer service almost always park me no sauces not in the bag is beyond to me how they stay in business

My food order was correct & customer service was good. My drink order was wrong. I got a medium iced coffee instead of the large I ordered. On top of that, they didn't give me a receipt so I can't even get my reward points now. read more

As one of your typical Burger Kings fast food joint with their regular brand menu and special offerings and as an occasional junk food-eater I've over the years unquestioningly and sometimes embarrassingly tried most of what they have on their menu at least once. This particular unit (as they call them) stands out on the better end of the spectrum - in general, inspite it having such a bad rating on Yelp. So as to make it easy to gauge each of these places visited, when I do try them, I've devised a scale of 1 to 5 with 1 being outright down and dirty nasty, and 5 being the best a fast food joint can be! I gauge: cleanliness; service; product quality and consistency; convenience; accessibility; taste and the personnel's attitude and customer service level. This place scores 3.5 of 5. I will come back here and do recommend this above average location! read more

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Oh my gracious. I honestly am torn on this review. They are getting three stars because the service was friendly and efficient and our order was received quickly and it was correct. Unfortunately the restaurant itself needed some attention. The drink station was filthy and part of the floor was sticky from where something spilled and hadn't bothered to be cleaned up. HoHum. read more

This place sucks man, there is no soda options , i cant believe i have to eat here for work this is unacceptable.

There was 4 cars in the drive thru at 9ish. Why did it take 20 mins. That's not fast food. I hadn't had Burger King in a long time and really had a taste for a burger. I order a double bacon cheese burger No ketchup, heavy pickle lite mustard. When I got home and look at the burger it had ketchup and no pickle. Whhhyyyyyy. I called up there but there voicemail doesn't even say Burger King. Really read more

Burger King - Double bacon cheese burger made wrong - Burgers Near Me - Phoenix, Arizona

beware this is the only location in the valley that charges you for every single sauce no matter how much food you get!

It's obvious that Burger King corporate and Burger King management at this location just doesn't care. At all. This is a beautiful store on the outside. Inside, it's filled with ambivalent employees who go through the motions. A spilled drink by the exit door remained there for at least the entire 20 minutes we were there. Someone put out a 'slippery when wet' plastic yellow sign but that was it. Both bathrooms had paper towels and toilet paper all over the floor. Clean the freaking place up and be proud of what you do regardless of what you do. Lazy employees who whine and moan about their pay and yet do nothing to justify a better wage. read more

Total scam. The new whopper melt came out with the caramelized onions and stuff. I was so looking forward to it cause I loved caramelized onions. Any way. Food arrives and I look in the sandwich. Nothing. Barely any caramelized onions and I'm pissed. It looks nothing like the photo. Plus they switched out my dr.pepper with coke. If people don't think there's a difference between coke and dr.pepper, they shouldn't be working cause there's a big difference read more

Burger King - Scam - Burgers Near Me - Phoenix, Arizona

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Just to give a star to do a review .... Now this is interesting but hey ... shyt happens ... So we requested a Double Whopper with cheese n got a single whopper ---- Easy fix right?? Nope this time it indeed is a double whopper w/pinchie jalapeños. Daymn a double whammy .. Now onto the next - we tried the Cheetos Chicken fries. Ummmm there were only 6 fries in the container --- Shit a small order of fries have more in their packages!!! Now while eating still the girl cleaning n sweeping is doing it at my table while I'm eating AND final another worker is up on the ladder cleaning the vents while customers are eating. read more

Burger King - Who does this when there's customers eating ???? - Burgers Near Me - Phoenix, Arizona

Third time I've been and they are out of burgers. WTF? Lolll this is literally a burger restaurant.... Staff doesn't care either I always get someone rude. I work in customer service and the service here is terrible. read more

Very disappointed with the BK app service and BK customer service. I placed an order for delivery through the BK app on a Friday night around 10:30pm. The app said my order had been confirmed and being prepared. About an hour later I get a call from the delivery person, who was a Dasher, and the BK was closed. I felt bad that they made them waste an hour of their time to also not get paid because the BK app lied to both of us. They were obviously not open. After all that wasted time and money I got told I'll get a refund in 3-5 business, so now I'm out of that money for almost a week and wasted an hour when I could have and should have just took my business else where. Seems really slimy and like a scam for a place to take your money when they're not even open just to say you'll get a refund in about a week. read more

This place will have your food at a decent time. They could try to work a little faster. I DO NOT recommend getting the chicken nuggets here. I have gotten food poisoning from them every single time I've tried them. They do keep the restaurant very clean. Cleanest place on this side of town. read more

Ordered the A1 bacon cheese burger. So not worth it! It was average and of course it looked like the picture just smaller and smashed. Not worth paying 8 dollars for. read more

Burger King - Burgers Near Me - Phoenix, Arizona

First off the ice cream machine is always "broken" and second whoever they have at the drive through on sunday nights is very rude. train your people better. read more

Literally did not have half the menu. Ice cream machine still broken from a week ago. Honestly not even worth the time

We had a good experience with this place. The guy taking our order was friendly, our order was processed quickly, and the Whopper combo I got was pretty good! They remembered the cheese I asked for. read more

Burger King - Not a bad place! - Burgers Near Me - Phoenix, Arizona

I guess I have to give it one just to say something. These employees receive no behind the scenes training and are forced to learn as they go and get admonished in front of customers instead of being helped. Myra, the supervisor, needs some training herself in customer service! I don't recommend this Burger King to anyone and I might never shop at one again! read more

We went in for breakfast and we told the girl our order. We waited, a family comes in, they get their order first before ours. We go up and ask for our order to go so my friend isn't late for class. She gives us the wrong order and looks at us like we're stupid when we ask if we can get it to go. Finally, we get the order. I don't recommend this place. read more

Every single time my family and I want to sit down and grab a bite at this burger king, the staff is always rushing us out the door and closing earlier than announced. I don't understand why. We came in tonight wanting try the mushroom king and grab some whopper's, but the staff said they weren't cooking anymore meat. On top of that, an employee was eating chicken nuggets in plain sight while handling customer food! This outrageous, I am disappointed and will be taking my business elsewhere. read more

This was horrible I waited 40 min at the drive thru pay attention hire better people instead of kids smh

The hours say open at 6am and on 4 different occasions I have been in the drive through around 6:20am to get breakfast on my way to work. This is the only burger king on my way and to my surprise all 4 times they have not been open. One time an employee was coming out the back door taking out trash and told me they were running behind and not open yet. Not sure if management knows that they are opening late and losing morning business or if it is the manager who is always running late. If this store shaped up they could make a lot of money as the only burger king past 7th avenue on Baseline. read more

Arghhh, work dragged me up here and I had 10 minutes for lunch and had to grab something ASAP. The "healthy" chicken sandwich I ordered might as well have been rubber and I couldn't stop thinking about how many chemicals they had to pump into that thing to preserve it and form it together. I went home and juiced that night to apologize to my body..... read more

If I could give it no stars I would this place is clean but they no nothing of my favorite fast food burger king corporate needs to send some down and train these people on how to make the sandwiches they messed my order up once I took it back then they messed it up again who knows they probably blamed me for they're mistake that's why they put halpanos on my sandwich good thing I'm not allergic or burger King would have been sued read more

Just left drive thru the hours say they're open cars are there no answer at all. That's terrible. I should've stopped at the previous BK like I started to now I'm at jack in the box but thanks anyway......I guess. read more

Horrible experience!!! Waited in the drive through for over 10 minutes. I couldn't move forward or back up to leave because of cars blocking me in. I finally place my order for 1 cheeseburger with some rude guy and pull up to the window. The same jerk guy that took the order is at the window and I ask to speak with his manager. He begins arguing with me telling me he is the manager and he doesn't care how long I had to wait because its not his fault they don't have enough people working. I demand the name of his supervisor and contact number and he starts screaming at me that he doesn't have to serve me and that he's refusing service and i need to " get out of here". He again yells get out of here and slams the window. Gilbert the so called manager of this burger king is a racist pig that has no business in customer service!!! read more

First let's talk about the lady taking the order. She's either extremely high or just plain stupid. It's was at 9:26pm on 8/28. Now on to everyone else, you got a line and there wasn't one when I got here. It's now been more than 20 minutes and there was only three people in front of me. I saw the last two orders and it wasn't much. The last one they were giving him ice, 6 bags. Don't you know how to multi task? That could have been done while this person was waiting in this extremely long line. I knew I should never have gone here. Love Wendy's!! Also the lady didn't give me a recipient, but if you really want to prevent this just look for the order for 6 bags of ice after 9:26pm, but before 9:40pm on 8/28. I will never come back to Burger King, this was your last chance. To ADD, after my son just showed me they gave him burnt chicken nuggets too. Man, if I can go legal with yal on this I will. You knew what you put in the bag and that was bad. I will be contacting your corporate office about this. Also there is a number 8 on it. Why is that? You have these just setting back there??!? I got pictures that I'll be sending them too. If I trusted yelp I'd add them now, but I'm not giving them access to my files. read more

Burger King on Baseline Road is near our residence, quick service, courteous employees...The breakfast burrito is huge and delicious too. Thanks Burger King for the convenience and good service! read more

Not even worth a star. Staff is really unprofessional. It took them ages before they can even acknowledge me. Manager had to let the girl next to her know that she has a customer at the register. The girl that took my order was chatting over the mic with another worker and used some foul language and laughing in front of me. Burgers were sloppy and tossed in buns as if they were in a hurry to make them. Manager was leaning over the counter talking with a customer looked unprofessional. Anything that didn't have to do with working behind the counter was unprofessional. When that customer left, one of the girls in the back yelled out his name across the lobby and said bye to them. It's as if they are all there collecting just a check. None of them deserve to be there. read more

My girlfriend and I went in here and received some of the worst service I've ever seen. We came in roughly 25 minutes until the dining room closed and the bitch of a manager with the blonde braided hair and no name tag (gee, how convenient) told us that we only had 5 minutes left and so the order needed to be to go. After she blatantly lied to our faces and with about 15 minutes left, she tells us we have 10 minutes (too stupid to keep her lies straight) and proceeds to lock the doors. With 3 minutes to go, she then tells us how sorry she is, but they're closed now. As we're leaving, I tell her that we can find better service elsewhere, to which she responded with a rude comment. Also, my girlfriend almost slipped and fell because they already started mopping the floor, but didn't have any wet floor signs by the door. read more

I would give the place a zero if I could. This morning it took 25 minutes to get through the drive through. All I ordered was a breakfast burrito. When I got back home and opened it up it was literally charburnt on one end. I won't be going back. read more

Worst Customer Service Ever!! Do Not Recommend This Place!! My husband and I were at the window when we gave the cashier our debit card to pay for our order. When returning our card, she asked me if I had a brother by the name of Gilbert. I found it a little strange because I have never seen this cashier before, but I responded by saying "yes, why?". She responded rudely and with a mean tone of voice said "He's the one that kidnapped my niece" and at this moment she turned around and closed the drive-thru window. We asked ourselves, were we really at Burger King. When the same cashier opened the window with our food we asked to speak to the manager. We then explain the situation to the manager and asked for our money back because we did not want the order. We let her know that it was the worst customer service that we have ever received anywhere. The manager apologized and let us know that she was going to take corrective action on the situation. We will not be visiting this Burger King again, we will not be recomending this Burger King to anyone. The employees they hire, for example the cashier that helped us named Carmen, are very unprofessional and give Burger King a bad reputation and name. read more

horrible service!!! please save yourself the time and aggravation and do not come here!! one of the worst if not the worst burger kings around read more

I will never visit Burger King again. Just drove thru this location's drive thru. The woman was so rude to us in the drive thru. My nine year old daughter even noticed. The burger was cold, too. 2nd time at this location. Never again. read more

Slow service, food is usually never hot. The employees don't seem to care either. I won't visit this location anymore.