although the restaurant is literally empty, after quite literally standing in the lobby for about 17 minutes (attached is a screenshot of our text thread with time stamps included), someone finally notices that i am waiting to be seated, but it was a busser and he just said hello and then proceeded to clock out lol. eventually i accidentally cough, and then someone seats me. this is where the beat change happens. my server though, ~Teresa~ is so upbeat and happy and asking me questions about my body and fitness and stuff (i assume because i was wearing a compression shirt and track pants). when my friends came, she took our orders and the food came relatively swiftly, and was delicious. after consuming my tilapia plate, i was craving dessert and, when asked, she came back immediately with a menu then checked on me soon thereafter to see what i wanted. i wanted the tres leches pancakes but wasn't hungry enough to eat 4. a design flaw on the menu doesn't show the availability or price for anything more or less than 4 pancakes, but ~Teresa~ figured it out for me, and i secured two pancakes, which also were delicious. Teresa was great!!! the only other minor inconvenience was that their sound system was having issues, constantly cutting out, and whoever was on the aux kept skipping songs, even bangers like Jersey Boys' Sherry! Anyways, the bill came out to about $20 and despite the minor inconveniences, the experience overall was rather great. it would've just been nice to have been seated sooner and for the ambient sounds to be more stable, but it's fine, ''twas a good time, and all in the name of some pancakes. read more

IHOP - Breakfast & Brunch Near Me - Concord, California

We had a craving for some pancakes this weekend so we decided to stop in to this IHOP - bad decision. The hot chocolate was served to me with the powder still sitting on top of the water then covered in whipped cream so I couldn't see it hadn't been mixed and I took a big gulp of clumpy powder. Then our food came and my breakfast crepe was served cold and was full of fatty gristle covered ham. Also the English muffin had clearly been sitting out for a long time before it was served because it was hard as a rock. Needless to say the meal was inedible and our server didn't come around often enough for me to even say anything. I am giving them 2 stars because the sweet lady at the front asked us how our meal was and when we told her she was more than happy to remove it from our check and offer her apologies. She was great! read more

IHOP - Bad ham inside breakfast crepe - Breakfast & Brunch Near Me - Concord, California

Service was very slow. It took me about 15 minutes to get on the wait list, and no one was in front of me in line. Then we finally got our seat, after a very long 1 hour wait because the staff was so unorganized. I understand it is mother's day, but how does the very rude manager not expect it to be busy. I was surprisedto see how rude a restaurantmanager was to their customers. After we sat, we ordered food right away, which took another 45 minutes to come to our table. On top of that, my omelet was very oily. Like it was sitting in a pool of oil. On top of that, the whole time we were waiting, our server did not check on us once within the 45 minute time we were waiting.. I won't be going to this ihop again. Very unorganized, wait times would have been way better if they knew what they were doing. read more

I'm super glad they were open Christmas day. I tried the fried chicken and waffles with bacon and cheese. It was delicious! Also my server Daniel was excellent, very polite and prompt with our check and drink refills. Pleasantly surprised by the food and the service. read more

Breakfast: It's the most important meal of the day- way too important to F**K up! I'm not that old... I remember (I think it was 5-6 years ago in fact) you could get a decent breakfast for well under ten bucks at your local I-hop, The pancakes back then were fluffy cushions of buttery goodness, slathered with one's favorite syrup, the bacon was crisp, not greasy and when I ordered eggs a certain way... I GOT THEM! Well folks, it's a new world; a world where portions are skimpy and prices are obese. It's officially too expensive to eat out anymore. You have to save your change, count your pennies, and download coupons. That's why you simply cannot afford to waste your precious coin on establishments such as this. $16.00 for a couple of scraggly pieces of greasy bacon that looked as if they'd been strip-mined from a herd of bulimic pigs, a couple of "over medium" eggs runnier than a meth head's nose in the winter time, and pancakes with an unhealthy tan and that tasted like Dr. Scholl's insoles. Really? really? I know businesses in California get nickled and dimed to death by every sleazy bureaucrat and tax collector who stops by with their palms out. I get it. Doing business in this sanctuary state with a governor whose brain rotted out doing blow with Linda Ronstadt in the 80's can't be easy. But Concord I-hop- that is no excuse to desecrate the Great American Breakfast. How are we supposed to maintain our fat and lazy greatness with poor, overpriced morning fare like yours? I am disappointed and disheartened by your MEH service, high prices, and inadequate portions. Breakfast lovers, you'd be better off at Mel's. It's five minutes away. read more

smells like dead rat, smell overpowers everything. service sucked too i spent more time waiting than dining everyone who got in after us was already served and i was just stuck there. read more

Place was dead like a cemetery and the bathroom was bleeping disgusting. I wouldn't recommend this place to nobody. Needs to be shutdown. Told the waiter about the restroom and he said that it was normal. I left read more

If I could give 0 stars I would! I only come here because my kids want to but service is so slow we did not get a greeting when we walked in I literally had to ask are we invisible to finally get some recognition that we were here and after 6 minutes finally we get seated and no one was even in front so I don't see how they did not see us. After getting seated we were sitting for about 15 minutes before I had to stop someone walking by and say is anyone going to help us? I almost walked out and when I said we have been waiting here with people walking past us they had the nerve to look at me like how dare I. I won't be coming here again this is my last time staff is slow and inconsiderate and brought dirty silverware read more

IHOP - Breakfast & Brunch Near Me - Concord, California

Came today with my 2 year old. They took so long just to ask for our drinks. I couldn't imagine waiting for the foo with my hungry 2 year old so I just walked out. They weren't that busy either. I suggest you order take out instead of dining. Never again read more

Roaches in dining area!!! Went to go eat this morning and when we were seated in clear view you got COCKROACHES! Good size ones disgusting! Should be shutdown place is dirty as hell! I didn't even sit down before I Noticed 3 at least. read more

My daughter called our order in and went to pick it up. I understand that they were busy because today is 59 cent short stack day. Of course I ordered pancakes at regular price, hash browns with a side of gravy and my daughter preferred the red velvet pancake meal. My pancakes were so tough I had to get a steak knife out. My daughters pancakes were so dry she had to drench it in syrup just to eat them. Her eggs weren't cooked all the way through the whites were still undercooked. I'm so disappointed in the food that we had this morning that I actually gave it to my dogs. read more

The worst experience, very disappointed, we went to breakfast today, Sunday, the waitress was very anti-professional, she never asked us if we needed something, in 40 minutes I only looked at her when she took our order, we needed napkins, sugar, straws, I had to get up to get them myself, when I asked another waitress, she told me that my waitress was on her break, we also found a small insect in the food, the order came wrong, but the waitress never appeared... I don't remember her name but she was Latina, bad service I think you need to look for another job, read more

So disappointed! My kids and I ate at this IHOP and the service was horrible! We were seated immediately. However, it took over 15 minutes before our server even came to our table. Another 30 minutes before we were even served. Our orders didn't come out at the same time. My son's food wasn't warm. I finally, told our server to cancel my order because by the time it got to the table my kids would be done eating. The server seemed annoyed. When we went to pay a woman asked me how was everything and I said disappointing. To which she said, "well we took the waffle off like you asked." I politely let her know that the customer service was horrible. We watched the tables around us get their food in a timely manner and their orders come out together. She then told me that they took the waffle off my bill. I then told her that we would not be eating here again and she responded, "okay". We're all working hard for our money these days and it would be nice to get (at least) decent service when we choose to spend our at an establishment. Spend you money somewhere else. read more

Worst place, never coming back again. I came with my sister and brother for some pancakes and they tasted horrible. I couldnt pinpoint the weird taste at first, i just knew that the chocolate chip pancakes I ordered tasted "fatty". Almost like he cooked the pancakes in bacon grease or something. I'm pretty sure the cook got lazy and just used a dirty pan that he uses for meat to cook my pancakes. My suspicions were confirmed when I later found a green pepper in my pancake. read more

Yummy breakfast at 4 pm...my avocado toast perfect as was my brother's burrito bowl. Love their shakes..big enuf to split..best part along with rhe well prepared meal was our cheerful and engaging server Janessa..kudos! read more

Good place to have breakfast! I love their strawberry cheesecake pancake and their steak omelette! Coffee is a must have along with their breakfast. They recently renovated this place, and it is way better than before. It's clean and also the servers are kind as well as the cooks. Will come again! read more

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I came to this IHOP with my siblings about 45 minutes until closing. When we came in the place was fairly empty. But there was still a family sitting there waiting. (Maybe for the food or the check. Either way they were seated.) A good 5-10 minutes pass and an employee finally comes out for the back. He looked unwelcoming and irritated by the sight of my sisters and I. And told us that they were closed for the night and that we needed to leave. From what I saw when I checked the times they closed at 10pm not 9:15pm. From that point we left. And once we got in the car we saw a couple walk inside where they were welcomed with service. We don't plan on coming back here again. read more

extremely surprised that the reviews are not the best for this location, im a picky person lol if im not happy somewhere i don't return, although i understand everyone has a different experience i truly love this ihop. i live basically in the same distance of all three ihops in our area and i choose this one always. rose is always our set server and she makes our visits pleasant every time. i have never had a waitress i felt connected too until me and my fiancé met her. this ihop is our favorite. read more

Lived in Concord for over 30 years. Visited this location for past 20 years. What happened? I came to this location several times about 15 years ago when I was in my teens. It was amazing. Food and service were great! Then came college and visits became once every 1-3 years. I've noticed a decline in quality but I stayed loyal to my childhood memories. Today is my last visit. I brought my whole family for breakfast today morning. All of our food was cold. We had to send three omelettes back to reheat in the microwave. The grilled cheese sandwich was as hard as rock with two severely burnt pieces of toast. How does one mess up such a simple dish is beyond me. Then came the service: we all ran out of water prior to getting our food. It took 20-30 minutes and several prompts to get refills. 3/6 of had finished eating by the time our water refills arrived. And lastly, the kicker... Our total bill was $79. I had a $50 gift card. There is a promotion running with advertisements on EVERY table: "Buy a $25 gift card and get a $5 off coupon." I tried buying the gift card and I get a generic message saying the scanner isn't working. They tell me I therefore cannot use my $50 gift card either. I only went to IHOP today to use this card, mind you. The cashier then tells me to order the same food on the app to use my gift card to which I go through the pain-stacking process of downloading an app, signing up, and ordering everything all of us ordered down to all the minute changes. The gift card works and I submit payment. I then go back to the cashier to let her know I submitted the payment. She tells me to talk to her manager AFTER I submitted payment. I then go talk to manager who doesn't know what is going and tells me to go through her next time. She kept insisting her machine is working fine and my gift card was fake. Why did it work on the app then genius? Your machine not working and your staff having poor leadership is not my responsibility. I have never been this frustrated by a large chain in my life. Thanks for the memories but alas all good things must come to an end. AVOID THIS IHOP LOCATION read more

I like this place. I find the parking lot a bit tough to get in but over all -- good place to grab a quick bites. The service is always nice and foods stay consistent at about a three stars. For me, foods always come HOT and with a smile. Granted a ton of older clienteles but I do appreciate the more quiet atmosphere. For the nights that I visited this place -- I get great service and OK foods. I would suggest this place as a quick bite in the evening. -- Not gone here for breakfast so I can not comment how the breakfast here. But for my dinners (a bunch of times). I get good foods and great service. -- This place get a solid three stars from me! read more

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I've been coming here for years and lately for the last few years, it's been really bad; customer service sucks; very disorganized; cleanliness used to bad but appears to have improved as they have done some renovation. I ordered a breakfast to go and they are 1/2 hr behind and counting and a few customers told the front desk that they will comeback later to pick up their orders as they are taking too long. I'm staying put and will wait since I already paid. It will be a while before I return to this restaurant. It's now 45 minutes and still waiting. Not good. read more

I've gotta say--wierd experience at this location. I was surprised to see a guy mopping the floor at peak brunch time on a Sunday. However, I wasn't too surprised when a nice sized waitress fell on her ass and let out a huge scream. How do you not laugh when someone falls? That's tough. In fact, I am laughing right now. And, I'm a frequent faller... *edit...I didn't laugh @ her but others did...it can be hard to resist I lived life on the wild side and ordered a Patty Melt. I've never had a Patty Melt. That shyt was GOOD! I opted for fresh fruit in place of fries and together, twas a nice lil meal. It's unfortunate that the other yelpers are right about the service--not so good. read more

There aren't very many places in the town, yes town not city, of Concord that are open past nine or ten o' clock at night, even on a weekend. So I was happy that they were open until 11pm on a Friday. There weren't very many people and it seemed like one waitress was the only one working there but she did a good job tending to the many people that were in our party with I think 5 or so different checks to be split. The food was what you expected for this chain and even though it was late I got the healthy omelet with spinach, tomatoes, onions, turkey bacon, and egg whites. It was good, not too greasy, and good for me. read more

Food was gross and made me and my husband sick. Manager was " fixing the door " and held it open so my family and I could leave. Did not do the same thing for the couple behind us. Eggs over cooked and biscuits and gravy was terrible. Will not be returning to this place at all. read more

Apon entering this restaurant there is a sad and depressing vibe as it's written all over the employees faces. The employees see people come in, but they don't acknowledge or greet anybody. The employees rather run and hide, sweep the floor or play with scotch tape and the dispenser. This place has bad ratings for a reason and ownership obviously doesn't care and nor do the employees as they provide exceptionally poor customer service. read more

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This would be the winner of a -1 star for sure! Waited over 10 minutes to get acknowledge at the time ... I had to ask for assistance. Finally the waiter came... He was very apologetic but still took forever for our food to get to the table. read more

IHOP - Nasty dirty coffee pot.. I guess IHOP is having some difficult times. Hint ... It may be the horrible service. - Breakfast & Brunch Near Me - Concord, California

We usually go there once every 2 weekends to have brunch. Service has been mixed - one male server is very efficient, and we really like his efficiency. This weekend was the most horrible experience. I don't eat bacon but love sausages, so I always ask for hash brown to be substituted for bacon in their crepe combo (International Passport). This has never been a problem in the past. This weekend, the server said she'd substitute the bacon, but when the order arrived, there were no sausages. I asked about it, and she said she assumed that I didn't want sausages either. I said that I did want them, 2 minutes later, the manager (Lycie) arrives and let's me know that it is company policy to substitute hash browns for all meat in the combo. I said that is fine, but I wasn't told about it earlier, and that it has been OK in the past. She talked me down in a deprecating voice for sausages that cost a whopping ONE DOLLAR! I said I was unhappy and she said she'd give the sausages this one time. Now I'm not a beggar and would definitely do without her "generosity". I gave her a piece of my mind and told her that I didn't appreciate her tone one bit. She said this wouldn't happen the next time, but sorry Lycie, there would be no next time! read more

Tried to order on Door Dash several times. They were not taking orders. Called the restaurant. No manager on duty. If they can't get it together they should not participate in DoorDash! Would love to talk to management! read more

I like this place it feels right when I stay in to eat I mostly get my food and bounce.... like today I ordered the ultimate breakfast with the red velvet crepes going to McDonald's to get me a sweet tea..... read more

IHOP - Breakfast & Brunch Near Me - Concord, California

seriously, don't go there. If you want your food mixed in with the smell of fresh sewers maybe that's place for you.

Wow, a lot of bad reviews! We enjoy going to this IHOP, I totally agree with all of you they need to step up there customer service. Went for breakfast today and they can never get the order right. My wife ordered white cheese for her omelet and her toast dry on wheat bread! The food came (In a good amount of time) and the omelet had yellow cheese and the toast had butter on it. It never fails every time we go they get something wrong. We've never had to wait too long for the food or anything like that they are fairly prompt, well at least the times we have gone and at times would have to get ketchup on our own and stuff like that. We don't mind the coffee being served half way it is understandable they do it that way so you can make the coffee to your taste. Overall we enjoy IHOP very much, we would like it a lot more if they could fix the little things and lower there prices. They get 3 stars from me. read more

Great early morning Christmas breakfast. No crowd. Fast service. I ordered the steak omelette, eggnog pancakes, and fruit. Lots of food but had a craving for everything. The omelette had lots of meat and just the right amount of veggies and cheese. Tasty. The pancakes were really more of a dessert for four people The stack had a large dollop of whipped cream sprinkled with cinnamon and was lined with an eggnog custard and syrup. Generous portions so had to get the "to go" boxes. I have been here before and the food is consistent. Friendly service is standard. Luckily, there was no one here this morning so we got an extra high level of service and attention.Thanks, IHOP. read more

IHOP - Christmas breakfast with steak omelette and eggnog pancakes! Yes, please! Delish! - Breakfast & Brunch Near Me - Concord, California

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Usually loved this place, but as of lately, the management stopped caring about it's upkeep. They usually have great servers, but their cooks are garbage. Came down with a terrible case of food poisoning that nearly send me to the hospital. Never again will I visit this store. I hope they get shut down by the local restaurant inspectors. Terrible. read more

Good food, but lackluster service. Went in for a Breakfast, and it was okay. The In- laws were there 1st and were seated right away. The Server seemed nice, but seemed to be rushing us as soon as we sat down. She wanted to take our entire order right away. We didn't have time to peruse the Menu or put in our drink order. We started off with Coffee and Hot Chocolates. The order was placed next and everything else was fine. The Server did forget my water and we waited for the check for what seems like a long time. Even after I asked for To Go boxes. It just seemed that the place was not comforting enough to hang out and have a nice Breakfast conversation. Instead we felt rushed and like cattle being pushed through the line. Next time, I'll think we will go to Min's Diner down the street. read more

When in they were not busy tell me they be with me for a minute I sat there for 45 minutes nobody ever seated me nobody said a word when I walked out I would not go there find it any somewhere else I'm having this experience at all IHOP's band IHOP stop eating there unless you like to be treated like crap or ignored or never fed read more

Came here because we were Hungry. My son loves IHOP pancakes. Was worried because of the reviews but most IHOPs have bad reviews. Our waitress was Tracey and she was WONDERFUL. Excellent service, very polite and the food was good. Thank you TRACEY P. read more

IHOP - Breakfast & Brunch Near Me - Concord, California

I was there yesterday i know they get buzy on weekends i have to turn my timer to check if they will ask me if i need help NO LUCK so i decided to go in to the floor then this young African girl told me i be with you ok i went back to the back for pick up my timer is still on i saw her seatting some people then she stand at the front just standing there so i start walking towards her and i told her to you want to HELP Me or No then she ignore me i GUESS NO So I Decides to LEAVE what BITCH so NO I WILL NOT COMING BACH read more

The service from my waiter was good but the manager caused a big mess up. Came up mumbling and interrupted me getting change and I ended up being out $20 because of it. read more

Very bad! My husband and I went here last weekend. He ordered the steak breakfast and I ordered a veggie omelet. Ummm...are eggs suppose to taste like the dried stuff in the corner of your mouth mixed with cardboard? IDK... My husband's steak looked like it was frozen and then thawed. It had that grainy look, and seemed to have been thawed and frozen repeat several times. Very gross!! Not the breakfast we had intended on having early Sunday morning. We walked out having only taken 2 bites each of our food. We ordered drinks as well, and paid the $6 for 2 tiny drinks, which the owner should have given us for free after such terrible food. Whatever! We got out of there and went and ate Safeway sandwiches! LOL read more

Many times the chain stores get less than 5* but they're exactly what they should be, this one needs a bit of refurbishing. (carpets, walls, employees). We will return if we really have a want for IHOP, but most of the reviews are accurate. The smell, is not really pleasant. Service can be slow (when it's busy and when it's empty). Seems like it's consistently understaffed or at the bare minimum to survive. Last time I was there I heard two other tables send food back for various reasons. read more