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    IHDLab Patient Service Center

    5.0 (1 review)
    Open 7:00 am - 2:00 pm

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    1 year ago

    My first visit was a great experience with thoughtful care and kindness. The staff was very professional.

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    Quest Diagnostics - Easy check in not!

    Quest Diagnostics

    2.2(121 reviews)
    4.0 mi

    I was lucky that my phlebotomist yesterday was Rachel. We needed to draw blood for 17 vials and…read morethat gave us a few minutes to talk. She was wonderful, funny, and kind. But the most amazing thing is that I didn't feel the slightest pinch, no pain at all, and a day later, I don't have any sign of bruising whatsoever. Rachel, you are the best! The facility was clean. I didn't have to wait for my appointment. Quest, as a business model, is very efficient and can feel cold with the lack of human interaction, so you have to be ready for self check-in which is not difficult, and be ok with the fact that there is no receptionist. But the few minutes I spent with Rachel were surprisingly fun, and that was unexpected.

    Rude staff. Horrible walk-in policy. Don't accept walk-in patients if you are going to chastise…read morewalk-ins for not making appointments. This is the only location with Saturday hours. Staff acknowledges appointments book up 2 weeks in advance. Regrettably, I'm unable to schedule my illness two weeks in advance for your convenience. Despite being #1 on wait list, staff treated a walk in (who arrived 30 minutes after I did) before me. Over 2.5 hours have passed since they've called another walk in. When asked if any of us will be seen, we are told "I can't say." The waiting room, filled with walk ins, staff laughter and chit chat is audible yet no patients being called back.

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    Temecula Valley Advanced Imaging -Temecula - 3D Mammography / Breast Tomosynthesis machine by Hologic

    Temecula Valley Advanced Imaging -Temecula

    1.8(242 reviews)
    0.1 mi

    Wednesday, 3-25-2026: I have been here several times for different needs. Today I had an…read moreultrasound. On Monday, I had a 2nd mammogram. I need to return in April for a biopsy. The waiting room is spacious with a plethora of comfortable seating and is immaculately clean & bright. As are their interior rooms where lockers are provided and the rooms where their equipment are situated. I have always had the best experience here. The ladies at reception are always professional & friendly. I never have to wait long except the lines can be long on occasion. My technician today was Breanna (sorry if it's misspelled!) and she was very friendly, kind, and caring. All the technicians I have encountered in the past were so professional and so sweet! They immediately put you at ease with their caring demeanor. I'm so glad this facility is close to home. Their online platform is convenient & makes it easy to schedule appointments.

    Temecula Valley Imaging 25455 Medical Center Dr. Murrieta,…read moreCA Suite 100 April 1, 2026 MRI breast- Waited 1 hour, the AC was not good. Crowded in waiting room. The chairs seats are all torn. Some ceiling tiles missing. Desk personnel is not friendly. The 1 bathroom in the waiting room is very dirty- to many people using it and no one doing clean up. TV is on repeat every 5 minutes advertising cancer screening. This is a very understaffed and poorly managed company. You need a professional makeover with your clinical staff on how to show compassion. Karen Texeira

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    IHDLab Patient Service Center - laboratorytesting - Updated May 2026

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