Unfortunately, I had to experience going to an urgent care a few times in 1 week... fortunately it…read morewas this one! I am extremely hesitant going to urgent cares I'm not familiar with but I just moved 60 miles from my regular urgent care. Also, I'm not always able to do a ton of research on facility or have limited options due to insurance. I'm pretty sure somewhere between being launched into Space Mountain and navigating through "It's a small world" at Disney I picked up the Adenovirus. I saw a primary doctor at my health organization I work for when I was first feeling unwell and had a fever. Not much was done and all my testing came back negative (covid etc). This was on a Tuesday. I went to this urgent care the same week on a Friday. The front desk girls were really nice and professional. The waiting area is clean. They are cashless FYI (I paid with Apple Pay). On Friday I came right when they opened. First the MA(assumption on the title she took vitals and asked qualifying questions). She was brief and then turned on music before she left while my wife and I waited for the PA. I'm not a huge fan of the fact that music is being played. Especially when you feel miserable. Not sure if that is for patient privacy (if the walls are thin) but it was odd. Anyways, I went over my symptoms with the PA who was super nice. PA Stock. There wasn't really much done that visit. I know with a virus you just have to kind of ride it out. But it just kept getting worse. So I left and ended up coming back Sunday... that same week. This is where the magic happened. I was in so much pain I couldn't take it anymore. My throat, upper respiratory, sinuses, eyes were infected... and so my wife and I drove again to this urgent care. This time on the way there I booked my appointment online which is an awesome tool! When I got there I had a bit of a wait but it's urgent care and it wasn't like 2 hours and I had no choice. When I got back to the doctors office and waited for him that took a while. But A) I was in so much pain every minute felt like an hour and B) That Urgent Care got slammed and had limited providers. The xray tech did vitals and was super sweet and empathetic. Asked if I needed any water etc (that really goes a long way). Again goes the music haha my wife actually turned it off after a little bit. I would just recommend asking the patient before turning it on. I know it seems silly that it's just music but radio like music playing loudly when you feel horrible is just not the bees knees. Finally, at last the doctor arrives. I really didn't expect much to be honest because it's really hard to find a good doctor in general and especially at an urgent care I've had more bad experiences than good. Well this doctor is the reason I'm leaving this review. Dr Hamzeh was all about "how do we get you better" even with it being so busy I did not feel rushed or dismissed. He right then and there gave me treatment options that I took and prescribed me an antibiotic that I needed. I take several medications for some health issues I have so I get really worried about medication interactions esp having a past or doctors prescribing conflicting medications. He reassured me... more than once and I'm so sorry if I was annoying asking twice haha that I would be okay. And I was. I had a few questions after he left and he kindly came back to us when he had time to answer them. He was very confident in how he was treating me and actually took the time to help me. I started gradually feeling better the next day. It took a few more days to notice a bigger difference but I did! I was back to work by Wednesday. Today is Friday and although I still have the after effects of the virus and am not 100% I'm about 90% and that's all thanks to the Dr. Thank you to the staff and Dr Hamzeh on last Sunday. For someone who works in healthcare and someone who needs healthcare I know how frustrating it is to continue to pay copays with no help. My wife and I both appreciate you all and hope you had a wonderful holiday! Ps. I would have taken pics of the waiting area but I was just nottttt doing well enough to even think of those things as

I have been to this location a couple of times for my kiddos. I had to go for myself this time…read more I appreciate how friendly the front desk staff is. I hurt my toe pretty bad. It was later in the evening and I kept them longer than they were open. No one complained. The PA-Avo was amazing and his bedside manner is awesome! He took the time to explain everything to me in the process and what to expect. The assistant Tamara was great and Alvin helped too. Jen manned the front desk until I was done. Can't say enough good things about the care I received.

I want to say I've been to a lot of urgent cares and this is by far one of the best I have ever…read morebeen to Michelle was amazing. She listened to everything I needed to take care of and she took care of it immediately I highly recommend accelerated urgent care actually any other locations I've been to three different locations overtime and they're all just fabulous

I deeply regret ever taking my 7-year-old son to this urgent care. He was in pain and complaining…read moreabout his right ear, so I brought him here hoping to get help. The doctor told me he had wax buildup and needed an ear wash. After the procedure, she suddenly said she saw an infection and sent us home with an antibiotic. After just two doses, my son had a frightening allergic reaction. I rushed him back, terrified, only to be told by a nurse practitioner that there were no signs of an infection at all--he had been given antibiotics he didn't even need. Shortly after, my little boy became so sick that he had to be admitted to the ICU. I consulted other doctors, and they all confirmed that there was no ear infection. Watching my child go through that was one of the worst moments of my life, and I can't shake the feeling that it could have been prevented

This was the most upsetting medical experience we've had as parents…read more A nurse told us our child's wound was very superficial, not open, and did not need stitches. A steri strip was initially presented as optional and "just to demonstrate placement." After it was applied, we decided to leave the steri strips in place because we were concerned that removing them could worsen the wound. I asked multiple times whether applying and then removing steri strips was safe and was repeatedly reassured that it would not cause harm. We thought the treatment was complete. Later, the nurse returned and said they had forgotten to clean the wound and needed to remove the steri strips. I explicitly objected, expressing concern that removal could worsen the wound, but my concerns were dismissed and removed the strips anyway. Immediately after the steri strips were removed, the wound appeared more open and visibly worse. The nurse then asked, "Do you want stitches for your peace of mind?" without providing any explanation. I reminded her that she had stated the wound was very superficial and not open, and questioned why her assessment had changed after the removal especially after I had asked her not to remove them. She stated that the wound was open now but insisted the change was not related to the removal. This sudden and contradictory assessment caused us to lose trust in her care. Later, our pediatrician and other physicians confirmed that removing the steri strips in this situation made the wound reopened. By then, it was too late for stitches. We were also told at check-in that a physician assistant (PA) was going to treat my child, which later turned out not to be true. After the wound worsened, we attempted to seek follow-up care that same night because no other urgent care was available, but were refused. Despite returning twice and explaining the situation, no provider reassessed, cleaned, or treated the worsened wound, even though there were no patients waiting. This urgent care ignored our written complaint for two weeks until I followed up by phone, and then denied a refund with no explanation, stating only that it was the medical team's decision. Poor communication, dismissal of parental concerns, and lack of accountability. I would not return, especially with a child. This experience was extremely distressing for our family, and I hope it helps prevent similar situations for others.

I was seen here yesterday and I have no complaints. The physician and staff were all very nice and…read moreprofessional.

EXCELLENT, A MAJOR IMPROVEMENT! I was in severe pain after an outdoor accident left me with road…read morerash on my right arm & leg and a bone bruise atop of my right knee. Imagine me walking in stiff and battered looking for an x-ray to ensure nothing was broken, I was in strife! Thankfully, Temecula 24's front office staff were polite and welcoming. The online check-in process was seamless and I was seen in less than 30 mins. Upon entering my room in the back, my wounds were cleaned up and I was bandaged by an amazing radiology professional. Next, I was seen by an NP who gave me a shot for the pain, followed by a tetanus shot since a piece of metal hit me during my accident. I was so thankful for the thorough treatment and forethought to prevent infection and complications. Lastly, I was taken to the x-ray room, provided a protective cover and had my leg and elbow examined. The radiology lady was very sweet, she was with me every step of the way and ensured my comfort to the best of her ability! Once the results were in, I was told I didn't have any breaks or dislocations, phew! I was given ibuprofen and given an antibiotic cream for my wounds. The NP suggested physical therapy only if needed. Overall, this visit was a huge improvement over the last time I came here. The clinic had great music and a much better vibe this time! Note: Doctor's notes are only good for 3 days! Plan accordingly.

To Whom It May Concern,…read more I am submitting a formal complaint regarding Dr. Philip Hardy in connection with a concerning encounter at Temecula 24 Hour Urgent Care on Friday evening, approximately 9:00 PM, on April 24th. I presented to the clinic with acute and potentially serious symptoms, including difficulty breathing, chest tightness, dizziness, and an elevated heart rate. These symptoms, as widely understood, warrant prompt and careful medical evaluation. While the front desk staff and nursing staff were professional and attentive, my interaction with Dr. Hardy was markedly inconsistent with what I would expect from a licensed medical provider in an urgent care setting. Dr. Hardy appeared disengaged and did not conduct what I perceived to be a thorough or attentive assessment of my condition. I was not provided with clear clinical guidance, and I felt as though my symptoms were not being taken seriously. Instead of offering direction or initiating appropriate evaluation, I was left uncertain about my condition and next steps. When I asked what I should do given my symptoms, Dr. Hardy stated that I should "probably go to the ER." When I asked which emergency department he would recommend, he responded that he did not know and continued discussing unrelated personal matters. This response was dismissive and inappropriate given the seriousness of my presentation. During the visit, my condition worsened... I became increasingly dizzy and overheated and was forced to leave the room. Dr. Hardy had indicated he would provide paperwork for my transfer to the emergency room; however, he did not follow through directly. As I walked out of the room I observed him engaged in a playful personal conversation while a nurse ultimately provided the document. The paperwork I received was illegible and did not assist the receiving hospital in any meaningful way. Following this encounter, I sought care at Temecula Valley Hospital, where I was treated promptly and professionally. The contrast in the level of care further highlighted the deficiencies in my urgent care visit. I am concerned that Dr. Hardy's conduct reflects a failure to meet basic standards of medical professionalism, patient evaluation, and communication. Given the nature of my symptoms, the lack of appropriate attention and guidance posed a potential risk to my health and safety. I respectfully request that this matter be reviewed and investigated. I will be reaching out to clinic management and I am willing to provide any additional information needed to assist in your evaluation.  Sincerely, Jack Miller You can reach me at Phone: (951) 464-0141  Email: jmills42205@gmail.com

Very quick in getting me back but still waiting to see my Dr 90 minutes later! Other than that,…read moreclean & professional staff

I always have a great experience in this urgent care they front desk staff is courteous the nurses…read moreand doctors care about you The place is clean !

I came here a couple of times for drug screening employment. Both times were without an appointment…read moreand both times were either a very short wait time or none at all. I don't know what it's like to be seen here for an actual urgent medical situation, but it's never been crowded during the times of my visit. The staff were friendly, communicative, and knowledgeable. I'm pretty satisfied with their services.

Got my TB test here. In and out clean, no issues. Quick and easy. Word requirement done.read more

I went into carbon health urgent care today because I had cut my heel. The nurse practitioner who…read morestitched me up was very pleasant as were most everybody at the place. The problem I had with them was once I got home I noticed the dressing on my heel was not properly applied and I was concerned of possible infection. I wanted to go back into carbon health to get it redressed but I was told they close in 10 minutes at 6 PM. I guess they didn't want to hang out an extra 30 minutes and redress my wound. My wife and I had thought we found a good urgent care, but now it turns out we won't be going back. Personally, if it was my business, I would've stayed late and taken care of my customer the right way.

My teenage daughter was sick and her PCP does not provide urgent care, so we decided to come here…read morebecause my husband, a physician, has been here before as a patient and had a positive experience. He was accurate about his description! Carbon Health Urgent Care Murrieta was excellent! Friendly staff, easy to schedule same day appointments via their website or app, very clean and modern facility, and the NP Norma was thorough. My kid needed to be tested for mono which only took about 10 minutes to get the results. Very impressed by this. Appointment took about an hour and 45 minutes, including wait time--not too bad. Definitely not crowded as there were only 4 people in the wait lounge, so only a few employees worked that day. Located in a huge, newish modern plaza with tons of parking. Highly recommend for your urgent care needs!

This is probably the worst Urgent Care in the area ! Not only did we check in then wait in the…read moreparking lot for 30 min once they called us in they put us in a room for over 1.5 hrs and keep saying your next with only 1 other person that was in here waiting ??? Never again !!

ew even being a caller doesn't make me want to come here. Lady was so rude when i asked a question…read moreand don't even try to help. Just hung up. seemed annoyed. Don't understand the mean girls working in health care. Whoever answered this morning your moms a hoe

I don't know why there are any low reviews. This place was amazing. When I walked in, the lady at…read morethe front desk (I forgot her name) was so helpful with getting me checked in and registered. Ingrid was super patient when taking my vitals and asking my reason for coming in. I needed an X-ray and Ms Peggi was the absolute best technician I've ever encountered. She was so caring and careful and never rushed me. Dr. Dedrick was not dismissive of my concerns and apologized multiple times for the long wait (it really wasn't long at all). He gave me a diagnosis and I couldn't be more grateful. My primary doctor stated it was nothing but it turned out to be something serious so I'm grateful for coming into this location tonight. Thank you to all the staff for everything.

I had a 9am appointment scheduled online. Front desk lady was delightful and helpful. Was brought…read morein quickly. Gave pictures of my meds(that needed emergency refills) to the medical assistant. Came in for antibiotics for my abcsessed tooth and requested them. Nurse practitioner, Delmy( I think) came in shortly. Very nice. 2 hours later at CVS and nothing has been called in. Called over to Accelerated and they say they don't have the info on my meds. 2 people put them in the system and they don't have them? Was out on hold and shockingly was disconnected. No call back. Save yourself some time and go to the 24 hours urgent care down the street. They have the personality of a tree but at least they get their job done. Very disappointed. Update: antibiotics and ibuprofen have been called in. Still no call back on the other prescriptions. Not like they don't have my number.

RUDE RUDE RUDE RUDE RUDE!! Heavier set red head was EXTREMELY rude to my husband and I when I came…read morein to get his head looked at because he got hurt. I had JUST been there 2 months prior with my daughter for a head wound and the woman told me they don't do head wounds... told her I had just been there with my daughter and she just kept repeating they don't do head wounds and never have .... so I'm crazy then?! The dr there stitched up my daughter no problem when I had to take her. But THIS woman seemed like she just didn't want to deal with people! & had an attitude with us and was giving us dirty looks! This is NOT how you treat people! If you are Going to act like this to people Whom are HURT you don't need to be working in the medical field!

Crappy staff , crappy doctors. Barley even check my son prescribed medication "in case" his…read moresymptoms don't get better in 7 days?? Said prob is the flu did no tests, screw up billing all the time. I will never come here again this isn't after 1 experience either this was my 3rd try. Don't come here and ESPECIALLY if you have kids UPDATE I have updated my review because I've had to come here 2 more times. (Only urgent care my kids insurance covers) better experience front desk staff was still a bit snarky but doctors or NPs were better. Maybe the one I saw the first time was just a bad one. Anyway. If you MUST come to an urgent care they are not horrible but just make sure you ask questions