I deeply regret ever taking my 7-year-old son to this urgent care. He was in pain and complaining about his right ear, so I brought him here hoping to get help. The doctor told me he had wax buildup and needed an ear wash. After the procedure, she suddenly said she saw an infection and sent us home with an antibiotic. After just two doses, my son had a frightening allergic reaction. I rushed him back, terrified, only to be told by a nurse practitioner that there were no signs of an infection at all--he had been given antibiotics he didn't even need. Shortly after, my little boy became so sick that he had to be admitted to the ICU. I consulted other doctors, and they all confirmed that there was no ear infection. Watching my child go through that was one of the worst moments of my life, and I can't shake the feeling that it could have been prevented read more

To be honest, the last few times I've had to take my child to urgent care I've avoided this one because of the reviews. I went last night for the first time, child had EXTREMELY HIGH temp and I couldn't recommend them enough. I didn't wait very long at all compared to other facilities. They ran the test on my 6 year old and came back within the 10 minutes it took to process. Explained medications thoroughly to me and left it up to me if I wanted to give them to him but provided the prescription just in case, because I was hesitant. Absolutely every single nurse/ doctor were all excellent, thorough, and knowledgeable on what and why they were prescribing. I'll go back to this facility next time needed read more

They were genuinely concerned about my symptoms given I've had this issue on and off since Sept each getting a little worse. Care was polite, respectful, and thorough. I will go back there. It was also extremely clean and organized. Very impressed. read more

Very caring and professional service. Came in on a Wednesday night for my husband and we were called back and taken care of within 30 minutes. Extremely clean rooms and nice staff read more

What a difference a new doctor makes! Dr. D was incredible and thankfully the staff was able to get me in even though there were so many people that were trying to come in today. Thank you guys so much! I have been sick every single month for the last few months for a week or two at a time And I will call him Dr. D because I don't want him to get too busy. His bedside manner is one of the best that I've had in my whole life. If anybody is going to be training doctors new or prior this should be bedside manner. He explains things he doesn't condescend and he's thorough. Very very thorough and like I said involving the patient and keeping them informed is Paramount. Obviously I'm sure you have to be selective with who you can be like that with but I appreciate that he was extremely straightforward And he put knowledge behind it and didn't just expect me to go along with anything and he did not jump to prescribing prescriptions! I think the biggest thing for me when I see a doctor especially if I mention that my back is hurting at all in addition to not feeling good not once did he mention prescriptions. So it wasn't like a test to see if that's what I wanted and I appreciated that because obviously in this area I know that's an issue. I just wanted to see what I did to my back! They got me in and the radiology technician was also incredible and very professional and very thorough. Tonight the whole staff is great even though they had somebody get frustrated with them. I get it when your kid is sick it's can't be scary but sometimes they are just trying to do their jobs. I think the staff has been really great. So we need to hopefully that guy will come back and apologize for hockey treated them. He was probably just scared or something I don't know. Either way if you're reading this thank you so much and hiring staff needs to look more into how Dr. D interacts with his patient. Healthcare would be so much better with that approach of knowledge and explanation but where it's so fast and precise it's not over someone's head or unnecessary information. Thank you for making the last two visits much better than my original experiences. This last visit top-notch. There's only one other doctor that I've ever been to that has been asked through and she is constantly booked in Huntington Beach. Have a great rest of your week I hope that you get acknowledged for this! Thank you all so much for getting me in and taking the time to explain read more

Always feel well taken care of when I come here. Staff always very nice. I've dealt with great doctors every time I come. Always take care of my needs. read more

This place is a joke! Worst place to go for urgent care! I'm here waiting on the doctors to take their lunch and they won't even let us do our paper work until after 1pm after they come back from lunch. What a joke!!! read more

I love the office staff and behind the desk but the wait is ridiculous. Even with an appointment the wait to be seen was still over an hour definitely not accelerated. Hardly anyone is here. Unfortunately primary care doctors are closed today and it is urgent. I've been here one other time without an appointment and the wait was about 3 hours only for the doctor to rush us and saw her for less than a minute. Literally. I was hoping it'd be a different experience with an appointment today. On a good note it's very clean and pretty. read more

I called ahead of time to make sure an x-ray tech would be present to have my daughter's back checked...I made an appointment. We have been in the room for an hour when the x-ray tech stated she could not xray my daughter because my son was present and she could not take her in by herself for liability reasons. She could not take a child under 10. My daughter turns 10 in 3 months. So we've waited an hour spoke to 4 different people from entry to xray tech and nobody thought to mention this. Even when I asked the receptionist if we could get an xray they could have said do you have someone to watch your son but nobody did. So I had to call in my mom from 15 minutes away to come watch my son so my daughter can get her xray. read more

**Extremely Disappointed - Unethical Behavior by Accelerated Urgent Care Staff** Last night, my family and I had an incredibly frustrating and costly experience involving Accelerated Urgent Care located in the Vineyard Complex in Murrieta, CA. We were simply trying to enjoy dinner with our family and support local businesses--specifically Chick-fil-A, located in the same complex. Due to heavy traffic and congestion--likely related to a graduation event happening **across the street** (which we were *not attending*)--parking in the area was extremely limited. We parked in the Vineyard Complex lot, which had available spaces and signage indicating it was for **Vineyard Complex customers only**--which we unquestionably were. About an hour later, we returned to find our car had been towed without any notice or visible justification. There are **no signs** anywhere in the lot indicating that any spaces are designated solely for urgent care patients. When we spoke with Accelerated Urgent Care staff, they claimed we had parked in "their" spots--yet this is a shared parking lot, and *no spaces are marked as exclusive* to them. What makes this situation even worse is what we learned from the **towing company**: Accelerated Urgent Care **staff had been sitting and reviewing surveillance footage for 45 minutes**, watching people park and walk in various directions, and making assumptions about who was attending the graduation versus who was a complex customer. They then called to have vehicles towed based on those assumptions--ours included. We were left stranded in the cold with no transportation and **an infant car seat still locked in the back of our vehicle**. It was not only irresponsible, it was downright cruel. On top of that, we were forced to pay \$600 to retrieve our vehicle, despite being fully within our rights to park there as patrons of the complex. We have taken photos, filed a police report, and will be pursuing a small claims case against the urgent care facility and the towing company involved. This was an outrageous abuse of power and a complete disregard for decency and community responsibility. **After reading their two-star review average at this location, this sadly does not surprise me.** It appears our experience is not an isolated incident, but rather part of a pattern of poor judgment and even poorer customer service. I strongly advise others to be extremely cautious when visiting this area, especially when it comes to Accelerated Urgent Care in Murrieta. If this is how they treat families and local customers--spying on them through cameras and making baseless decisions to tow their cars--how can they be trusted to provide ethical or compassionate medical care? Absolutely disgraceful conduct from a business that should know better. read more

Accelerated Urgent Care - The only sign from the vineyard complex in which we were customers of! - Urgent Care Near Me - Murrieta, California

My sick 6 year old wanted me to write, Thank you making us all healthy! Everyone's nice and took care of me.

i went in recently and had a great experience with the staff and wait. They were very friendly and were able to take me in the back really quickly. Sara and Aileen were wonderful in treating me read more

Front desk very rude and not nice at all. No smile no thank you, ruined my whole experience there. The one in canyon hills lake elsinore way better girls in the front desk and helpful and nice. This one was not it. read more

Waited for over 3 hours. Checked in at 4pm, didn't get assigned a doctor until close to 7pm. Had to leave since I missed my other engagements that evening and couldn't be late for my last one. read more

This was my first time here and other than a little bit of a weight on the x-ray results, the younger staff, the NP Melanie, and the x-ray technician were all very pleasant and had a great manner! The place is immaculate!! read more

I've been here 2 times in the past month. Accelerated has always been quick and helpful with an easy check in process. Always explain everything to me in an understandable manner. Won't be going to the others nearby that have sent me away for not having an appointment. read more

Great customer service! Even tho it took a while, they were very attentive, and polite. 10/10

Went there today and we waited 11/2 hours only to be seen for 5 minutes. By this time our pharmacy was closed so we asked they send it to the one that is open 24 hours. When we arrived they didn't have it because the staff sent it to the closed one. I specifically asked them to send to the one that was open. Now we have to wait another 30 minutes . Don't go there if you are sick. Clearly the staff is clueless! They are claiming misunderstanding and that I didn't confirm. All the while I was telling them to send it to an open pharmacy read more

I've been seen twice here, and each time I've been treated extremely well. The staff is very kind and compassionate and I felt safe. Thank you so much. read more

Every time I need come here is a dilema. I made an appointment at 1:45pm got to check the vitals fast, less than 10min Came in with a really bad migraine, stayed in a room waiting for a doctor for over 45min, they're not ever busy, there was nobody in there besides me. From the room I could listen they talking about Halloween, what they gonna do or dress. And honestly I don't give a single F** for what are you guys doing, there's no reason to make me wait for long 1 hour while I'm really feeling pain. read more

Very ill, made an appointment online. Arrived and easy check-in. Staff and provider were great. In and out in less than 1 hour on a Saturday morning. read more

If you have a young child with autism this is not the place to go. I tried to have my son seen and doctor T. Pham, PA-C refused to see him. I believe it's because he's autistic. I confirmed with the corporate office about our needs and they said they can do it here and scheduled us an appointment. But once they found out my son was autistic they declined to even see him. read more

They did an amazing job when I came In an hour before they closed they went above and beyond to take care of him! They even stayed late just to make sure he could get X-rays to rule out any infection. read more

The guy that works the front counter with long hair is a terrible employee. Rude. Not kind. Terrible attitude and playing on his phone. Not the type of person you want making the first impression to a patient. Additionally, it took 2 hours to be seen and it was not busy. Only 3 people in the waiting room before we went back. DO NOT COME HERE UNTIL THEY MAKE CHANGES read more

Accelerated Urgent Care cured my painful plantar wart. What does a plantar wart feel like? Some people say it feels like an uncomfortable pebble in one's shoe. But for me, it hurt! Everything went smoothly with the removal. The physician or nurse used enough anesthesia. Then, the man went to work. He burned or froze off the plantar wart. I was even allowed to make a video of the procedure with my phone. To this day, the plantar wart is gone! What patient could not be thrilled with the result? read more

I was excited to try this place-I appreciate that they open at 8am as some others don't until 9am. The facility is clean and a lot of room in the waiting area. I do wish there was a tv or something for when it's a long wait. We checked in at 830. There were 2 people in the waiting area. One was a sports physical (I heard her say) and the other no idea. The check in process is easy. We were not called back until 930. I feel like that was quite a wait for not seeing anyone leaving or going back. At 10am the PA comes back. She says my sons foot needs an X-ray. 15 minutes later the X-ray tech comes in and Guess what? The wifi was down and not able to do the X-ray. The X-ray tech, I'm sorry I didn't get his name was the most pleasant and upfront person in our entire visit. I think an hour and half wait seems rather lengthy when you hear the office staff worrying about their Jamba Juice order and what they did over the weekend. I would have appreciated an update or some kind of idea what the timing was looking like. The communication was seriously lacking. Rather than wait for the wifi to come back or return when we could get an X-ray we went somewhere else and we're in and out in less than 40 minutes. read more

Had an appointment and when I arrived I was told it would be a three hour wait to see the doctor. What good is an appointment if you have to wait that long to see the doctor? I didn't wait. read more

Rudest workers ever. I asked a SIMPLE question and the last was SO RUDE. I wasn't even getting service from them and she was so freaking rude! read more

I wish I could leave this place a 0 star review. I went a year ago and there was a male doctor who was amazing took his time and the nurses/ front staff was also kind. This place has changed and is the worst urgent care I have ever been to. Plz safe yourself time and energy and go elsewear. Things are hard enough when you don't feel well. read more

We came in this evening with my two year old who was not feeling well and we had concerns. They got us in quick and we saw the PA very fast. The MA was kind and caring to my son who was screaming and scared. They gave us excellent care and Julie at the front desk went above and beyond to accommodate us when i called with a question after we got home. Thank you team for amazing care for my baby. read more

Had an appointment at 3pm. We were called an hour later only to wait 30 more minutes for a nurse practitioner. We were seen for one minute and sent away with a prescription. I will probably do telemedicine next time or use another urgent care if it requires in person treatment or evaluation. The staff there were pleasant but obviously management needs to take look at operations. read more

I've never been to such a quick urgent care! I was a walk in and I waited about 20 minutes. The total price was $140 with no insurance. The doctor I saw was so kind and thoughtful. I didn't catch her name, but they're lucky to have her! read more

Honestly your better off going to the emergency room I was sitting in the waiting room and was told it was a 3 hour wait until my daughter can be seen and I had no problem waiting on the second hour the staff called my daughter name just for them to tell me it's still going to be another 3 hours this place is so understaffed and just keeps taking walks in patients just keep them waiting over 4 hours read more

Visited this location twice, once on Sunday for my husband and the second time on Monday. Had appointments on both days but still waited over two hours to be seen. I asked the person at the front desk what is the purpose of making an appointment when appointments appear not to be prioritized. It was explained that they take an appointment and then a walk-in regardless if there are more patients with appointments. The person, seeing my husband, did not ask any questions to see if he should be prescribed medication for COVID. The person, that I saw on Monday, prescribed Paxlovid and antibiotics for me. I asked why my husband wasn't prescribed the same medication since his symptoms were more severe. She did not know why the other provider chose not to prescribe anything for my husband. She prescribed the antibiotics but not the Paxlovid for my husband, based on his appointment the previous day. I called back today, Tuesday, and was able to speak with the provider he saw on Sunday. She explained that Paxlovid should not be taken in conjunction with the antibiotics. That is not true according to the Ralph's pharmacist and a personal friend who is also a pharmacist. The provider I saw on Monday took the time to explain why she recommended the prescribed treatment and let me make the decision how I wanted to proceed. The provider my husband saw on Sunday, when I spoke to her today, Tuesday, still did not want to prescribe the Paxlovid because she said his symptoms were mild. According to what I have read, Paxlovid is for mild to moderate symptoms. If you choose to go to this facility make sure you arm yourself with knowledge and be prepared to advocate for yourself. I for one will never use this facility again. read more

What a joke! I made an appt. at noon today for 5:30pm and I have been sitting in the waiting room for over an hour and haven't even been called back yet. What is the point of having an appt. If they aren't going to honor it? The owner needs to re-evaluate staffing and hire more medical staff as it seems this is a common complaint by so many...... front office staff is nice and the place is clean but this is ridiculous and so frustrating especially for having an "appointment". I was told 1 person ahead of me for an appt after waiting for over 1.5hrs (again my appt time was at 5:30) and just watched 2 other people called back..... when I inquired after waiting for over 1.5hrs past my appt time I was told they have to work in the walk in's ....... This business really needs to learn how to manage appointments....... If you are running behind, just let people know ahead of time so we can wait at home rather than sitting in an office full of other sick people. read more

Okay....so I should have read reviews before I walked in. All of the reviews are totally accurate. I waited an hour and still wasn't seen and basically neither was anyone else. In that hours time, 2 people were called back and 2 left, 2 in an hour. So, I left. I find it funny that the owner is responding by apologizing to people, but literally nothing has changed. I will never come back, this is just ridiculous. read more

This is the worst urget care I have ever been to. The community college failures of a team that work here might as well perscribe you marijuana to forget about the horrible experience you will have if you go here. They argue with you, about your symptoms. They refuse to listen to your opinion on what your needs are. They take way too long to send in your failed perscriptions to pharmacies. If I could give a negative number rating, I would. Do not waste your time with these clowns. read more

Had to take my daughter for an eat infection... got in quick... good quality with accurate and detailed diagnosis... got the meds and she got well quick... I would go back! read more

I was very disappointed with this urgent care. My elderly mom had to go twice this past October as she sustained a fall and the attending doctor did not clean her wound she sustained on one of her knees. She went home and complained she could hardly walk and could not get the antibiotics prescribed as the pharmacy the order was sent to was closed. My mom then had to return the next day to try to get the wound cleaned and was charged again for the visit. My argument is she should have not been forced to pay twice since the doctor should done her job during the 1st visit. Also, my mom could have gotten an infection especially with her current health ailments which makes her susceptible to infection. I tried getting a refund however, the medical director determined right before Thanksgiving that they are not at fault. I don't see why they are forcing my mom to pay the additional cost when she had such low quality of care! It would be nice if they acknowledged their wrong doing and just gave my mom the $20 refund. read more

Care was very poor and I was released with no diagnosis. I was told to purchase a legbrace on my own, no script. I told them that I had stress fracture a d was as basically told., we don't test for those bitI can give you a flyer. Very poor care. Avoid this place at all costs. read more

Accelerated Urgent Care - Bruised and damaged ankle. Much worse when I visited. - Urgent Care Near Me - Murrieta, California