Unfortunately, I had to experience going to an urgent care a few times in 1 week... fortunately it…read morewas this one! I am extremely hesitant going to urgent cares I'm not familiar with but I just moved 60 miles from my regular urgent care. Also, I'm not always able to do a ton of research on facility or have limited options due to insurance. I'm pretty sure somewhere between being launched into Space Mountain and navigating through "It's a small world" at Disney I picked up the Adenovirus. I saw a primary doctor at my health organization I work for when I was first feeling unwell and had a fever. Not much was done and all my testing came back negative (covid etc). This was on a Tuesday. I went to this urgent care the same week on a Friday. The front desk girls were really nice and professional. The waiting area is clean. They are cashless FYI (I paid with Apple Pay). On Friday I came right when they opened. First the MA(assumption on the title she took vitals and asked qualifying questions). She was brief and then turned on music before she left while my wife and I waited for the PA. I'm not a huge fan of the fact that music is being played. Especially when you feel miserable. Not sure if that is for patient privacy (if the walls are thin) but it was odd. Anyways, I went over my symptoms with the PA who was super nice. PA Stock. There wasn't really much done that visit. I know with a virus you just have to kind of ride it out. But it just kept getting worse. So I left and ended up coming back Sunday... that same week. This is where the magic happened. I was in so much pain I couldn't take it anymore. My throat, upper respiratory, sinuses, eyes were infected... and so my wife and I drove again to this urgent care. This time on the way there I booked my appointment online which is an awesome tool! When I got there I had a bit of a wait but it's urgent care and it wasn't like 2 hours and I had no choice. When I got back to the doctors office and waited for him that took a while. But A) I was in so much pain every minute felt like an hour and B) That Urgent Care got slammed and had limited providers. The xray tech did vitals and was super sweet and empathetic. Asked if I needed any water etc (that really goes a long way). Again goes the music haha my wife actually turned it off after a little bit. I would just recommend asking the patient before turning it on. I know it seems silly that it's just music but radio like music playing loudly when you feel horrible is just not the bees knees. Finally, at last the doctor arrives. I really didn't expect much to be honest because it's really hard to find a good doctor in general and especially at an urgent care I've had more bad experiences than good. Well this doctor is the reason I'm leaving this review. Dr Hamzeh was all about "how do we get you better" even with it being so busy I did not feel rushed or dismissed. He right then and there gave me treatment options that I took and prescribed me an antibiotic that I needed. I take several medications for some health issues I have so I get really worried about medication interactions esp having a past or doctors prescribing conflicting medications. He reassured me... more than once and I'm so sorry if I was annoying asking twice haha that I would be okay. And I was. I had a few questions after he left and he kindly came back to us when he had time to answer them. He was very confident in how he was treating me and actually took the time to help me. I started gradually feeling better the next day. It took a few more days to notice a bigger difference but I did! I was back to work by Wednesday. Today is Friday and although I still have the after effects of the virus and am not 100% I'm about 90% and that's all thanks to the Dr. Thank you to the staff and Dr Hamzeh on last Sunday. For someone who works in healthcare and someone who needs healthcare I know how frustrating it is to continue to pay copays with no help. My wife and I both appreciate you all and hope you had a wonderful holiday! Ps. I would have taken pics of the waiting area but I was just nottttt doing well enough to even think of those things as

I have been to this location a couple of times for my kiddos. I had to go for myself this time…read more I appreciate how friendly the front desk staff is. I hurt my toe pretty bad. It was later in the evening and I kept them longer than they were open. No one complained. The PA-Avo was amazing and his bedside manner is awesome! He took the time to explain everything to me in the process and what to expect. The assistant Tamara was great and Alvin helped too. Jen manned the front desk until I was done. Can't say enough good things about the care I received.

I'm one of those who get sick once or twice a year but when it hits, I am down…read more After recently recovering from the Norovirus, I ended up with a nasty cough, off and on fever and sore throat that lasted for over 14 days. I couldn't handle the no sleep so called and luckily they were able to get me in last minute. I waited in the waiting room for less than 10 minutes, waited for the provider who came in less then 15 minutes afterwards, and was diagnosed with strep throat and with a sinus infection. After being given 5 prescriptions later, i got to go home with self care instructions. So far, this has been the easiest and best Urgent care I've been to in all of OC and Riverside county.

I broke my toe 2/10/2026 From the time I stepped in the…read moreoffice they were rude, I am new to the area and have children that was in school I was trying to get someone to pick them up the nurse came to the front and told me get off the phone and let out a sign and rolled her eyes, I expressed and extended my apologies telling her my children were getting out of school. After going back and being placed in a room I was called back for X-rays. The doctor came back and confirmed what I knew about my toe. He told me he couldn't do anything, he couldn't wrap it and he also told me I could purchase a boot and wait for my orthopedic referral. I felt so defeated and depressed. My toe was literally leaned over and they didn't not care at all. I ended up at menifee valley hospital (I think that's the name) they were quick and friendly. I would say it seems they do not like African Americans, I do not know these people and I have insurance it was no reason for anyone to mistreat or not properly provide me with medical assistance. I pray every one in this office that was there on Tuesday soften their hearts and be more kind to people.

Great staff, got me in and out. Really appreciated how quickly they got me fixed up and on my way…read morehome even right before their closing up for the night.

Katie. Katie was went well. I went in after 5 days of…read morefeeling like my stomach had decided its job was to make me hate my life, and fighting through work because my boss is the type to not give a shit how you feel. After 10 minutes in a waiting room, Katie brought me back and was kind, honest, empathetic, and got me through it. She even made it funny(although pooping in a bucket is kind of a comedy lay-up). Not sure why this place has a 2 star, but future patients, just ask for her.

It was a clean facility. All staff members are dressed appropriately and deserve a raise. They…read morehelped me quickly and efficiently without making me wait too long. Additionally, I was explained every step of the process making me feel supported and understood. Thank you Alex for making my experience and day better! I appreciate you and I appreciate this urgent care for treating people with care and respect and the doctors are doing everything they can to see the patient in their rooms.

Absolutely THE BEST! From the front desk to the PA to being…read moreseen, it was quick, clean and they were very thorough. The cleanest urgent care I've ever seen. Staff is second to none too!

I had a wonderful experience with Dr. Craig at the urgent care in Temecula near Winchester and…read moreJefferson. He is compassionate, very knowledgeable, and personable. I truly appreciated his care and the excellent service. This is a wonderful establishment, and I'm very pleased with my experience. Highly recommend!

honestly had the best experience. everyone here was extremely professional and kind throughout the…read moreprocess. we joked around a bit here and there which was nice because the doctor usually makes me a bit nervous so they were very kind to make me feel at ease. i was there about 2.5-3 hours in total and the doctors helped me a lot. i went in for flu-like symptoms and the waiting room was pretty busy so i was expecting a longer wait. you can either check in at the front desk or scan a QR code to do it online/in the Solv app. i lost my insurance card but the nice lady in the front was able to find my medical id # with my ID. they had halloweentown playing on the TVs in the waiting room (complimentary). once i was seen, i ended up testing negative for basically everything. they ordered some extra tests and gave me some medicine to take as needed. the covid test was just a nasal swab which was pain-free and quick. thank you guys so much for helping with everything from my insurance to making sure i feel better, they also offered a doctors note for work and lollipops at the end lol definitely will be back whenever i'm not feeling well. loved it here!

The entire staff treated me well: from the front office to nurse who took my vitals and finally my…read morePA Ian. He was knowledgeable and thorough and I liked his recommended treatment plan. Thank you all very much!

I went to Accelerated on October 4th because my throat was on fire for three days. The pain was…read moreexcruciating. I have a very high pain tolerance. I was happy with the front end process. You could make an appointment and the office was very clean and organized. I was admitted timely. I didn't have a fever. The doctor looked at my throat and said that it didn't look too bad. She prescribed allergy medicine. It's now 10/17 and I haven't had a voice for 11 days. The coughing is so bad that I'm exhausted but will go to the ER NOT to this urgent care. For $145 I saw a doctor for four minutes and got NO care.

I came here a couple of times for drug screening employment. Both times were without an appointment…read moreand both times were either a very short wait time or none at all. I don't know what it's like to be seen here for an actual urgent medical situation, but it's never been crowded during the times of my visit. The staff were friendly, communicative, and knowledgeable. I'm pretty satisfied with their services.

I have been coming to this urgent care for a while now and not just a lot of my friends and…read morefamilies member have been here at least once because I recommended this place. But in my last visit the blonde lady at the front desk was very rude and unhelpful. This unnecessary attitude wasn't just towards me. I was there for 30 minutes and she had the same attitude and rudeness towards every patient there. I don't this should be acceptable since people are already going through being sick and tired and adding this kind of behavior makes it worse for everyone. I love the providers here all are great never had any issues before. I think she should listen before cutting people with an attitude, or no one would go there even if they were so sick and this was closes urgent care to them. The staff's behavior matter7 a lot no matter what their job is!

Steven and Crystal were outstanding ambassadors for your company. Fast. Efficient. Friendly…read more Professional. What else could you ask for ?

I went into carbon health urgent care today because I had cut my heel. The nurse practitioner who…read morestitched me up was very pleasant as were most everybody at the place. The problem I had with them was once I got home I noticed the dressing on my heel was not properly applied and I was concerned of possible infection. I wanted to go back into carbon health to get it redressed but I was told they close in 10 minutes at 6 PM. I guess they didn't want to hang out an extra 30 minutes and redress my wound. My wife and I had thought we found a good urgent care, but now it turns out we won't be going back. Personally, if it was my business, I would've stayed late and taken care of my customer the right way.

Had a telehealth few weeks ago and the NP was super nice and knowledgeable. I had my appointment…read moreexactly the time they stated. No long waiting time in the clinic,

This is probably the worst Urgent Care in the area ! Not only did we check in then wait in the…read moreparking lot for 30 min once they called us in they put us in a room for over 1.5 hrs and keep saying your next with only 1 other person that was in here waiting ??? Never again !!

I was so happy with my experience. It was fast and thorough. Tiana and Ian were great! I was in and…read moreout in under 1 hour

Made an appointment for a TB test to be able to volunteer and work for the school district. It is a…read moretime sensitive test that I had to come back for within 48-72 hours. For the initial visit it took two hours from the time we checked in from the scheduled time of the appointment to be seen. After the appointment, we specifically asked if we needed to make a follow up appointment to check the results and the medical assistant who administered the test said no. That all I had to do was come back within the time frame, go to the front desk and I would be able to be seen quickly. I came back today and it took an hour for a provider to check the spot and give the okay. He apologized for how long it took. But that doesn't take back the time spent on a test I already knew the answer to just needed to have it signed off to be able to work. If staffing up is an issue, they should really work on that. They should also be up front that even if you have a scheduled appointment, be transparent about the actual wait time when you check in. The MA should've also been more realistic with the protocol of coming back. "Quickly" is not an hour of waiting for a two minute visit. We used to trust coming to this urgent care but there was nothing urgent about it the speed of service on these last two visits that make me feel confident in coming back to this location.