I recently switched my PCM and asked my new doc to run a panel of routine lab work to make sure…read moreeverything is running smoothly. I usually get sent to Quest Diagnostics or LabCorp, so this was my first visit here. It was a great experience! You'll find West Pacific Medical Laboratory on the ground floor in a building of medical professionals. The parking lot can get crazy packed, but it's big enough, and there's always a spot somewhere. Be sure you have your doctor's orders with you. I walked into an empty waiting room where I checked in on the kiosk, and Anna was running a one-woman show. She was great. Got me in and out in minutes. There were 2 other people who came in after me, but they left after me since I was chugging water to get that last sample out, lol. I had to go back the next day because apparently, the lab wasn't able to get the results they needed. Again, it was fast, and I left within minutes. Anna is a true professional. She poked me once each day and got what she needed. Last time I went to the other place, the phlebotomist missed 3 times before having someone else do it. I was bruised and purple for about 2 weeks, smh. Thank you Anna!! I highly recommend this place if you need labs done. They have multiple locations and no appointments are needed. Just walk right in! =)

Ok so I figured out why they always seemed to be closed when they shouldn't have been - they moved…read moreto the next building over. My doc office gave me the old address, the old phone number doesn't work (I called headquarters and they gave me the info). I walked into the CORRECT office (finally!) and it was nice in there, no wait, friendly service, very professional. The girl explained that the old building refuses to take down their sign on the door and every time they put up a sign on the door saying they've moved, the maintenance takes it down. I can understand how this would be frustrating, and definitely not their fault! But they really should reach out to all the doctor offices in the area to notify them that they have moved so they stop sending patients to the wrong place. Second time in a row I arrived at or just before 12:15 (on my way home from work). The sign on the door says closed 1230-130 for lunch (not 1200). Also the paperwork I have says the same. When I call they cut it off so it won't even ring or they immediately disconnect. Posted is a screenshot of me having called 4 times between 1210 and 1216 because the door was locked, every call was immediately disconnected. VERY UNPROFESSIONAL. I wonder if the owner is aware of these practices and Xlong lunch breaks i'll go to another office, they're not getting my $.

What an absolute joke this place is. I've made an appointment 2 weeks in a row and both times I…read morewake up the morning of my appointment to an email saying my appointment is canceled because the location is closed?! Why did it schedule me for this day then???? Absolutely ridiculous

My son has needed his blood to be drawn multiple times here and he rates Labcorp and especially…read moreOscar the phlebotomist as 5 star because Oscar does such a good job at drawing blood (my son hates needles). We didn't have an appointment so we showed up 25 minutes early. We were second in line Check in is easy on the tablet with follow up questions by the receptionist and we were on our way home in 30 minutes. This is the place to get your blood drawn if you need it.

I don't get the negative reviews. It was pretty standard lol…read more I hate needles and stuff and the lady that did my sample was great close to home but definitely busy. Can't fault them for that though.

- Had a confirmed appointment - Arrived on time…read more- Checked in per protocol on iPad - Name called within minutes to come back, sat in chair - Told our information wasn't on file, even though doctor office confirmed they sent it. Patient must have done something wrong?! WHAT?! We have ALWAYS gone to Quest, was turned away and told to go downstairs to LabCorp (which was closed) Called Health insurance -- they confirmed yes Quest, they tried to call location and no one answered (they said this is also typical) Called Doctor office - they confirmed yes Quest, labs sent. Health insurance opened grievance, seems this location is under investigation for bad practices. When they get busy and don't want to look up paperwork they just lie to patients, turn them away, and waste their time. I reviewed my account online and found that BOTH of my children had their birthday altered by 1 day. HOW ODD. This data discrepancy would definitely cause a mismatch in systems preventing correct records from being pulled. I hadn't touched my account in over a year and the last appointment was flawless --so what happened between June 2025 and now? Tried calling the Menifee Quest location this morning to report data discrepancy and verify if 2nd paperwork attempt was successful, no answer, when you select the menu option for "more help" it tells you to go to their website and HANGS UP. Save yourself the trouble, find another location, this one is severely mismanaged.

I had an appt with Quest lab yesterday. Apparently in Murrieta, there are two Quest Labs across the…read morestreet from one another and if you're at the wrong one and wait in the lobby to be called which makes you more than 10 minutes late for the right location, they turn you away and they're not sorry. So I didn't get seen by a phlebotomist and walked out without patient care. I took my business to West Pac instead, where there was no wait, was seen as soon as I got there, where staff treated me like a patient and were kind, uplifting and compassionate toward patients. My phlebotomist Brian is a rockstar!! Thank you WestPac!!

This place is Awesome ! No wait ,super nice and fast . I will never go to Quest again . I called…read moreahead and a nice person answered. I was told I can walk in . They took my insurance and ID and I gave a sample . They took my blood . Done in 12 minutes !! I love it great job. Brian ,Maria , Dawn.

Day & Night compared to Quest Diagnostics…read more Front desk person to help at check in Fast with an appointment. Friendly staff all around and skilled to handle my small veins.

Wow!! I'm sort of a regular at LabCorp due to my medical issues, but this specific location has…read morewon me over!!! As far as the quality of care, the women that I've dealt with are above amazing!! They've actually doubled my entire blood drawing experience. I actually kinda look forward to going there, simply because the girls there actually care!! I mean all smiles and positive vibes!!

I went to this location for the second time and was treated really well. Both times I was brought…read morein without a problem. Both times I gave blood without fail. The rep stuck me on the first time both visits. No problems, very satisfied. Bravo quest

They are usually good here. I came by to pick up specimen containers to be used at home. Little did…read moreI know the wrong container used was not going to be excepted after filling it and paying them at another office. They gave me the right one to use at other office but is long drive from my house. Now at this office they want me to wait all over again as a walk in??? I told 2 blood takers here what happened and they said "We are not here to debate you"! Maybe I should start going back to their competition Lab Corp? My wait is supposed to be more than an hour! This really is not fair!

I was seen within 5 minutes of my arrival. Excellent service and painless blood draw from Melinda…read more Location is clean and conveniently located.

Gald this lab has thier specific lab times posted so people can drive 40 min to do a drug screening…read morefor new employment, for the receptionist to say we cant do it until after 1! Go to the murietta location. These people are unorganized!

My appointment was at 11:15 AM and I was called in at 11:36 AM. The clinic was very busy, every…read moreseat was taken and there were even people standing. It sounded like the wait was really long for some of the walk-ins. So I recommend making an appointment online. While I was there, an elderly patient mentioned that she sometimes faints during blood draws, and the staff took extra care of her. The staff overall was very friendly and efficient. I would definitely come here again for my labs.

Labcorp is one of the most frustrating and poorly run healthcare service providers I've ever dealt…read morewith. From the moment you walk in, it's clear the operation is disorganized. Appointments mean nothing -- you can show up on time and still wait far beyond your scheduled slot while staff shuffle people around with no clear system. Walk-ins pile up, and there's zero communication about delays. The staff appeared overwhelmed and disengaged. Instead of helping patients feel comfortable, interactions felt rushed and impersonal. Basic questions were met with vague or dismissive responses, which is unacceptable in a healthcare setting where clarity matters. The facility itself didn't inspire confidence either -- long lines, crowded waiting areas, and a general lack of efficiency. For something as routine as lab work, this should be a smooth process. Instead, it felt chaotic. What's most concerning is the lack of professionalism and accountability. When dealing with people's health, there should be a higher standard. Labcorp misses that mark entirely. I would strongly recommend looking for alternative labs if you have the option.

I have used this Quest Diagnostics for quite awhile now. I'm so please to have my labs done here at…read morethe Hancock Ave. facility. The staff member by the name of Amber I've had to numerous of times is always very welcoming when she calls my name. Also she is very thorough with any question or concerns you have.. She has put a lot of years into her job ,I hope she remained there for a bit longer.

If I could give a zero rating, I would. This Quest lab really stinks! My wife and I both made…read morescheduled appointments for 1200 noon on a Monday. We fasted for 18 hours (instead of the normal 8-10 hour window) just to make sure everything worked out. We even arrived a little after 1000am, hoping we could be seen earlier. But the staff said we would be considered "walk-ins" with a long wait time (if possibly seen), so we kept our appointments. We opted for text messages to keep us updated on our scheduled appointment, and were able to run a few errands. We arrived back around 1115am and waited for our appointment in the lobby. But I finally RECEIVED the text message update stating I "will be called soon" at 119PM, and we were finally seen around 125PM!! Then what is the point in having a *&@$ appointment? And during the wait, I heard the staff saying to other customers in the lobby that if they were even 5 minutes late, they would be cancelled and have to reschedule! I asked the technician about the rescheduling comment (of course after she finished with the needle poking me!) and she said that it was company policy. I feel sorry for those people who were trying to complete their appointment during a lunch break! Good luck! I hope this late experience is a one-off at this location, but doubt it, and will never go back there again. I will take my chances at the Medical Center location next time. Thanks for making me waste my whole day! (Your location is a vacuum cleaner!)

Good customer service , no wait time for my appointment. Staff made me feel comfortable during my…read morescan , the sit up MRI machine is a lifesaver for us people who are claustrophobic

This place was perfect from the moment you walk in. I HATE…read moreto get an MRI . I will say this WILL BE the only place I will get one . TRAY thank you SO much for your kindness and making me feel at ease.