I recently switched my PCM and asked my new doc to run a panel of routine lab work to make sure…read moreeverything is running smoothly. I usually get sent to Quest Diagnostics or LabCorp, so this was my first visit here. It was a great experience! You'll find West Pacific Medical Laboratory on the ground floor in a building of medical professionals. The parking lot can get crazy packed, but it's big enough, and there's always a spot somewhere. Be sure you have your doctor's orders with you. I walked into an empty waiting room where I checked in on the kiosk, and Anna was running a one-woman show. She was great. Got me in and out in minutes. There were 2 other people who came in after me, but they left after me since I was chugging water to get that last sample out, lol. I had to go back the next day because apparently, the lab wasn't able to get the results they needed. Again, it was fast, and I left within minutes. Anna is a true professional. She poked me once each day and got what she needed. Last time I went to the other place, the phlebotomist missed 3 times before having someone else do it. I was bruised and purple for about 2 weeks, smh. Thank you Anna!! I highly recommend this place if you need labs done. They have multiple locations and no appointments are needed. Just walk right in! =)

Ok so I figured out why they always seemed to be closed when they shouldn't have been - they moved…read moreto the next building over. My doc office gave me the old address, the old phone number doesn't work (I called headquarters and they gave me the info). I walked into the CORRECT office (finally!) and it was nice in there, no wait, friendly service, very professional. The girl explained that the old building refuses to take down their sign on the door and every time they put up a sign on the door saying they've moved, the maintenance takes it down. I can understand how this would be frustrating, and definitely not their fault! But they really should reach out to all the doctor offices in the area to notify them that they have moved so they stop sending patients to the wrong place. Second time in a row I arrived at or just before 12:15 (on my way home from work). The sign on the door says closed 1230-130 for lunch (not 1200). Also the paperwork I have says the same. When I call they cut it off so it won't even ring or they immediately disconnect. Posted is a screenshot of me having called 4 times between 1210 and 1216 because the door was locked, every call was immediately disconnected. VERY UNPROFESSIONAL. I wonder if the owner is aware of these practices and Xlong lunch breaks i'll go to another office, they're not getting my $.

My son has needed his blood to be drawn multiple times here and he rates Labcorp and especially…read moreOscar the phlebotomist as 5 star because Oscar does such a good job at drawing blood (my son hates needles). We didn't have an appointment so we showed up 25 minutes early. We were second in line Check in is easy on the tablet with follow up questions by the receptionist and we were on our way home in 30 minutes. This is the place to get your blood drawn if you need it.

What an absolute joke this place is. I've made an appointment 2 weeks in a row and both times I…read morewake up the morning of my appointment to an email saying my appointment is canceled because the location is closed?! Why did it schedule me for this day then???? Absolutely ridiculous

- Had a confirmed appointment - Arrived on time…read more- Checked in per protocol on iPad - Name called within minutes to come back, sat in chair - Told our information wasn't on file, even though doctor office confirmed they sent it. Patient must have done something wrong?! WHAT?! We have ALWAYS gone to Quest, was turned away and told to go downstairs to LabCorp (which was closed) Called Health insurance -- they confirmed yes Quest, they tried to call location and no one answered (they said this is also typical) Called Doctor office - they confirmed yes Quest, labs sent. Health insurance opened grievance, seems this location is under investigation for bad practices. When they get busy and don't want to look up paperwork they just lie to patients, turn them away, and waste their time. I reviewed my account online and found that BOTH of my children had their birthday altered by 1 day. HOW ODD. This data discrepancy would definitely cause a mismatch in systems preventing correct records from being pulled. I hadn't touched my account in over a year and the last appointment was flawless --so what happened between June 2025 and now? Tried calling the Menifee Quest location this morning to report data discrepancy and verify if 2nd paperwork attempt was successful, no answer, when you select the menu option for "more help" it tells you to go to their website and HANGS UP. Save yourself the trouble, find another location, this one is severely mismanaged.

Was wondering if it was just me but then I see all the reviews and they are characterized by the…read moresame theme: lack of humanity. The culture here is just: "do as many draws as possible per day"... "get people in, get them out." "Don't listen to the patient when something goes wrong" "Don't ever admit you screwed up - we don't want another lawsuit." "If it's not on the system, I don't know what to do - I'm a robot." There has to be a better option in Menifee.

I had an appt with Quest lab yesterday. Apparently in Murrieta, there are two Quest Labs across the…read morestreet from one another and if you're at the wrong one and wait in the lobby to be called which makes you more than 10 minutes late for the right location, they turn you away and they're not sorry. So I didn't get seen by a phlebotomist and walked out without patient care. I took my business to West Pac instead, where there was no wait, was seen as soon as I got there, where staff treated me like a patient and were kind, uplifting and compassionate toward patients. My phlebotomist Brian is a rockstar!! Thank you WestPac!!

This place is Awesome ! No wait ,super nice and fast . I will never go to Quest again . I called…read moreahead and a nice person answered. I was told I can walk in . They took my insurance and ID and I gave a sample . They took my blood . Done in 12 minutes !! I love it great job. Brian ,Maria , Dawn.

Day & Night compared to Quest Diagnostics…read more Front desk person to help at check in Fast with an appointment. Friendly staff all around and skilled to handle my small veins.

Wow!! I'm sort of a regular at LabCorp due to my medical issues, but this specific location has…read morewon me over!!! As far as the quality of care, the women that I've dealt with are above amazing!! They've actually doubled my entire blood drawing experience. I actually kinda look forward to going there, simply because the girls there actually care!! I mean all smiles and positive vibes!!

I went to this location for the second time and was treated really well. Both times I was brought…read morein without a problem. Both times I gave blood without fail. The rep stuck me on the first time both visits. No problems, very satisfied. Bravo quest

They failed to keep my confirmed appointment. I went there to keep my appointment, only to find…read morethat they were closed. Nobody from their office bothered to inform me that they were not going to keep my appointment!! A total failure on their part. Not a good way to run a business, and a perfect way to irritate customers.!

Gald this lab has thier specific lab times posted so people can drive 40 min to do a drug screening…read morefor new employment, for the receptionist to say we cant do it until after 1! Go to the murietta location. These people are unorganized!

I walked in as the website states "walk ins"welcomed. After checking in the receptionist stated…read morethey don't take walk ins. There was no one on the waiting room. I informed her that their website states otherwise, she said "call IT, that's not my problem." Horrible attitude. We ended up driving to Wildomar, where the receptionist was much nicer.

My appointment was at 11:15 AM and I was called in at 11:36 AM. The clinic was very busy, every…read moreseat was taken and there were even people standing. It sounded like the wait was really long for some of the walk-ins. So I recommend making an appointment online. While I was there, an elderly patient mentioned that she sometimes faints during blood draws, and the staff took extra care of her. The staff overall was very friendly and efficient. I would definitely come here again for my labs.

I scheduled my appt. Parked my car, checked in on my phone. Walked in - was called at my appt time…read moregave my samples and was done. Shout out to Miriam(?)!!! No one is ever able to get blood from me on the first stick - always a hassle bc I have no veins - but SHE did. God bless that lady. She rocks!

If I could give a zero rating, I would. This Quest lab really stinks! My wife and I both made…read morescheduled appointments for 1200 noon on a Monday. We fasted for 18 hours (instead of the normal 8-10 hour window) just to make sure everything worked out. We even arrived a little after 1000am, hoping we could be seen earlier. But the staff said we would be considered "walk-ins" with a long wait time (if possibly seen), so we kept our appointments. We opted for text messages to keep us updated on our scheduled appointment, and were able to run a few errands. We arrived back around 1115am and waited for our appointment in the lobby. But I finally RECEIVED the text message update stating I "will be called soon" at 119PM, and we were finally seen around 125PM!! Then what is the point in having a *&@$ appointment? And during the wait, I heard the staff saying to other customers in the lobby that if they were even 5 minutes late, they would be cancelled and have to reschedule! I asked the technician about the rescheduling comment (of course after she finished with the needle poking me!) and she said that it was company policy. I feel sorry for those people who were trying to complete their appointment during a lunch break! Good luck! I hope this late experience is a one-off at this location, but doubt it, and will never go back there again. I will take my chances at the Medical Center location next time. Thanks for making me waste my whole day! (Your location is a vacuum cleaner!)

Company failed to notify everyone they shut down. I traveled 20 miles for this. Only to be told I…read morecan be a walk in and wait 2 hours.

This place was perfect from the moment you walk in. I HATE…read moreto get an MRI . I will say this WILL BE the only place I will get one . TRAY thank you SO much for your kindness and making me feel at ease.

Great staff and overall place for mri imaging especially if you are claustrophobic, they have a…read morespecial machine that an open mri . Great and friendly staff that show care and compassion