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Quest Diagnostics

3.1 (30 reviews)
Open 6:30 am - 3:30 pm

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4 months ago

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2 years ago

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2 years ago

Horrible place, is small. Costumer service sucks. Not enough room for all the people. I'll never going back.

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2 years ago

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1 year ago

Sun city location is near me. You should schedule an appointment. Then wait time is fast. Elevator is hidden but they have one.

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1 year ago

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2 years ago

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7 years ago

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3 years ago

I was the last appointment....in and out and the nurse was very professional. Make an appointment, it makes it much more convenient

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3 years ago

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5 years ago

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6 years ago

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9 years ago

Lovely & great professional place & wonderful staffs with big welcome smiles & fast service,I love it , TONY ZAITONA, Sun city ca .

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7 years ago

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6 years ago

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6 years ago

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6 years ago

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Thank you for sharing this feedback, Christine!

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Review Highlights - Quest Diagnostics

Shortly after signing in, a nice lady made a copy of my insurance card and I handed her my Rx for lab work.

Mentioned in 2 reviews

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Quest Diagnostics - Quest Diagnostics:a place where live nightmares are given free of charge,whether you ask for them or not.

Quest Diagnostics

(96 reviews)

I don't get the negative reviews. It was pretty standard lol…read more I hate needles and stuff and the lady that did my sample was great close to home but definitely busy. Can't fault them for that though.

- Had a confirmed appointment - Arrived on time…read more- Checked in per protocol on iPad - Name called within minutes to come back, sat in chair - Told our information wasn't on file, even though doctor office confirmed they sent it. Patient must have done something wrong?! WHAT?! We have ALWAYS gone to Quest, was turned away and told to go downstairs to LabCorp (which was closed) Called Health insurance -- they confirmed yes Quest, they tried to call location and no one answered (they said this is also typical) Called Doctor office - they confirmed yes Quest, labs sent. Health insurance opened grievance, seems this location is under investigation for bad practices. When they get busy and don't want to look up paperwork they just lie to patients, turn them away, and waste their time. I reviewed my account online and found that BOTH of my children had their birthday altered by 1 day. HOW ODD. This data discrepancy would definitely cause a mismatch in systems preventing correct records from being pulled. I hadn't touched my account in over a year and the last appointment was flawless --so what happened between June 2025 and now? Tried calling the Menifee Quest location this morning to report data discrepancy and verify if 2nd paperwork attempt was successful, no answer, when you select the menu option for "more help" it tells you to go to their website and HANGS UP. Save yourself the trouble, find another location, this one is severely mismanaged.

West Pacific Medical Laboratory

West Pacific Medical Laboratory

(3 reviews)

I recently switched my PCM and asked my new doc to run a panel of routine lab work to make sure…read moreeverything is running smoothly. I usually get sent to Quest Diagnostics or LabCorp, so this was my first visit here. It was a great experience! You'll find West Pacific Medical Laboratory on the ground floor in a building of medical professionals. The parking lot can get crazy packed, but it's big enough, and there's always a spot somewhere. Be sure you have your doctor's orders with you. I walked into an empty waiting room where I checked in on the kiosk, and Anna was running a one-woman show. She was great. Got me in and out in minutes. There were 2 other people who came in after me, but they left after me since I was chugging water to get that last sample out, lol. I had to go back the next day because apparently, the lab wasn't able to get the results they needed. Again, it was fast, and I left within minutes. Anna is a true professional. She poked me once each day and got what she needed. Last time I went to the other place, the phlebotomist missed 3 times before having someone else do it. I was bruised and purple for about 2 weeks, smh. Thank you Anna!! I highly recommend this place if you need labs done. They have multiple locations and no appointments are needed. Just walk right in! =)

Ok so I figured out why they always seemed to be closed when they shouldn't have been - they moved…read moreto the next building over. My doc office gave me the old address, the old phone number doesn't work (I called headquarters and they gave me the info). I walked into the CORRECT office (finally!) and it was nice in there, no wait, friendly service, very professional. The girl explained that the old building refuses to take down their sign on the door and every time they put up a sign on the door saying they've moved, the maintenance takes it down. I can understand how this would be frustrating, and definitely not their fault! But they really should reach out to all the doctor offices in the area to notify them that they have moved so they stop sending patients to the wrong place. Second time in a row I arrived at or just before 12:15 (on my way home from work). The sign on the door says closed 1230-130 for lunch (not 1200). Also the paperwork I have says the same. When I call they cut it off so it won't even ring or they immediately disconnect. Posted is a screenshot of me having called 4 times between 1210 and 1216 because the door was locked, every call was immediately disconnected. VERY UNPROFESSIONAL. I wonder if the owner is aware of these practices and Xlong lunch breaks i'll go to another office, they're not getting my $.

Neighborhood Healthcare

Neighborhood Healthcare

(47 reviews)

I just love Neighborhood Healthcare! Of course because of Dr Zurita and her team at Cherry Hills…read morelocation. Recently, my insurance changed and it's been a hassle with all the changes but I did make sure that no matter what, Dr Zurita was on the list of the new insurance before signing on. Anyway, today I have to give a big Thank you to Summer at the call center. She helped me get everything together and corrected on my insurance paperwork and was just so professional and helpful with so much patience and kindness. Was able to answer all my questions and help me above and beyond! Actually...everyone I call into at the call center has always been absolutely awesome. I think that Neighborhood Healthcare has been a great provider for me. So Thanks to the Amazing Call Center and Dr Zurita and her Team!!! I really appreciate you!!

I came to Neighborhood health to bring my gf for her scheduled appointment and I am amazed by the…read moreprofessionalism and patience that the staff members all had at the front desk. As I sat and waited there was a gentleman who became upset because he was not guaranteed to be seen. The man had showed to his appointment over 15 min late and questioned why he wouldn't be seen and even asked what patient was being seen before him. Not your business my guy. Then a second customer with ridiculous colored hair complained about her not getting a "transfer of care" and demanded why she wasn't getting a female dr. " they aren't accepting patients lady" what do you not understand. If you don't like it, pay out pocket for your insurance and you can choose whatever dr you like. I applaud the front staff for maintaining their demeanor with these difficult patients. I was at the location on 10/13/2025 at approximately 3:30-3:55pm when they had to deal with these rude patients.

Quest Diagnostics - laboratorytesting - Updated May 2026

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