My appointment was at 11:15 AM and I was called in at 11:36 AM. The clinic was very busy, every…read moreseat was taken and there were even people standing. It sounded like the wait was really long for some of the walk-ins. So I recommend making an appointment online. While I was there, an elderly patient mentioned that she sometimes faints during blood draws, and the staff took extra care of her. The staff overall was very friendly and efficient. I would definitely come here again for my labs.

Labcorp is one of the most frustrating and poorly run healthcare service providers I've ever dealt…read morewith. From the moment you walk in, it's clear the operation is disorganized. Appointments mean nothing -- you can show up on time and still wait far beyond your scheduled slot while staff shuffle people around with no clear system. Walk-ins pile up, and there's zero communication about delays. The staff appeared overwhelmed and disengaged. Instead of helping patients feel comfortable, interactions felt rushed and impersonal. Basic questions were met with vague or dismissive responses, which is unacceptable in a healthcare setting where clarity matters. The facility itself didn't inspire confidence either -- long lines, crowded waiting areas, and a general lack of efficiency. For something as routine as lab work, this should be a smooth process. Instead, it felt chaotic. What's most concerning is the lack of professionalism and accountability. When dealing with people's health, there should be a higher standard. Labcorp misses that mark entirely. I would strongly recommend looking for alternative labs if you have the option.

I have used this Quest Diagnostics for quite awhile now. I'm so please to have my labs done here at…read morethe Hancock Ave. facility. The staff member by the name of Amber I've had to numerous of times is always very welcoming when she calls my name. Also she is very thorough with any question or concerns you have.. She has put a lot of years into her job ,I hope she remained there for a bit longer.

If I could give a zero rating, I would. This Quest lab really stinks! My wife and I both made…read morescheduled appointments for 1200 noon on a Monday. We fasted for 18 hours (instead of the normal 8-10 hour window) just to make sure everything worked out. We even arrived a little after 1000am, hoping we could be seen earlier. But the staff said we would be considered "walk-ins" with a long wait time (if possibly seen), so we kept our appointments. We opted for text messages to keep us updated on our scheduled appointment, and were able to run a few errands. We arrived back around 1115am and waited for our appointment in the lobby. But I finally RECEIVED the text message update stating I "will be called soon" at 119PM, and we were finally seen around 125PM!! Then what is the point in having a *&@$ appointment? And during the wait, I heard the staff saying to other customers in the lobby that if they were even 5 minutes late, they would be cancelled and have to reschedule! I asked the technician about the rescheduling comment (of course after she finished with the needle poking me!) and she said that it was company policy. I feel sorry for those people who were trying to complete their appointment during a lunch break! Good luck! I hope this late experience is a one-off at this location, but doubt it, and will never go back there again. I will take my chances at the Medical Center location next time. Thanks for making me waste my whole day! (Your location is a vacuum cleaner!)

1/13/26 I made the mistake of going to the wrong office, this morning…read more BEWARE: There are 2 Quest offices across the parking lot from each other. 1 office is listed as "Medical Center Drive (Suite 102)" 2nd office listed is also suite 102 but the address listed is Hancock. I've made this mistake twice, now. Today I missed my 10:00 am appt because I was in the wrong office. My car took me to this place and my app let me check in. There is really nobody to help you as you check in via a kiosk. I caught one gal as she came out but it was already too late. I then, became a walk-in and wasn't seen til about 12:20. Sedoff was her name. She took great care of me and was so friendly and smiley. For her, this office on Medical center drive gets 5 stars. I hope I spelled her name close to what it is. Thank you. Don't say I didn't tell you. Suite 102 applies to both addresses. Make sure you're at the right one. If you scan your ID and it says you don't have an appt, chances are you need to walk across the parking lot.

So I have been sitting here in the lobby for over an hour. When I checked in on the kiosk at 1130,…read morethe screen said the wait would be 30 to 60 minutes. Yeah, ummm... I get that I came as a walk-in, but they need a better way. The screen in the lobby shows everyone who has checked in for their appointment, and the standby list as well. I'm up next. It only took almost an hour and a half wait!! I have had better luck at the Antelope location in Murrieta. This one is whack. I myself take walk-in patients as well and I would NEVER have anyone wait longer than 15 minutes on a normal day. The employees are nice, but they either need to hire more people or just straight up REQUIRE appointments. Waiting over 30 minutes is ridiculous, so waiting an hour is out of control. If you wait over 1 hour like me, consider yourself a trooper! Lesson learned. I will make sure to get my labs drawn ahead of time so I can avoid this hot mess. I forgot to do it last week and this is the price I'm paying. It's a good thing I don't have any obligations today. Just be warned that if you come here, you could wait 2 hours... you have been warned! I just walked out at 1:23 pm... Kelsey was nice, but I don't think I'll wait another 2 hours to get my blood drawn next time!!

Maria M. is the best!…read more Kind, professional, knowledgeable, and has the skills to get the job done with no discomfort. The best in her field, and will only let her extract blood from me when I am required to provide for lab tests. The facility, is clean and modern, with comfortable seating in the lounge and very clean restrooms. Ample parking and near the freeway, for easy access. And they accept walk-ins. Perfect! Highly recommend.

Day & Night compared to Quest Diagnostics…read more Front desk person to help at check in Fast with an appointment. Friendly staff all around and skilled to handle my small veins.

Wow!! I'm sort of a regular at LabCorp due to my medical issues, but this specific location has…read morewon me over!!! As far as the quality of care, the women that I've dealt with are above amazing!! They've actually doubled my entire blood drawing experience. I actually kinda look forward to going there, simply because the girls there actually care!! I mean all smiles and positive vibes!!

First time visiting this location since it is right down the street from my house. Clean, quaint,…read moreand easy to access. Made an appointment online and was seen on time. My phlebotomist Tracy was wonderful! Not only did she take her time explaining the instructions of an at home testing kit that I needed to complete (at some places you feel rushed), she also made me feel super comfortable during the blood draw and instructed me when to make a fist, when she was going to insert the needle, when to release the fist, and guided the entire process (some phlebotomists give you no warning and just dig it right in!). Quick, efficient, and minimal discomfort! I didn't even feel the needle being removed. :))) This is huge for someone who has a phobia of needles!!! Thank you quest diagnostics off of antelope!!!!

Jeanette provided awesome service! She was very friendly and got me in and out in minutes! Because…read moreI was a walk-in this time around, I did have to wait about 15 minutes in the lobby, but it wasn't bad at all. This Quest Diagnostics location is very convenient with lots of parking. It's right off the 215 freeway off the Scott Road exit (across the street from Albertson's). I'll continue to come to this location forever my blood draws. Great service and the employees are friendly. Thanks again, Jeanette!

I came here with my daughter for bloodwork with an appointment. The self-service kiosk was easy to…read moreuse. The prompts were simple, from scanning your barcode if any, to scanning your insurance card. Not great for those that prefer things the traditional way with a live person. Despite the appointment time, my daughter was seen rather late. Fortunately, the phlebotomist had great bedside manners and was proficient in her work. As a former phlebotomist years ago, I'd say she was excellent. My daughter would beg to differ. This was her first experience getting a blood draw and she's not a fan of needles.

Hannah is the bee's knees. Super friendly, kind and funny. She constantly checked in to make sure I…read morewas feeling ok and that she wasn't hurting me. I was in and out quickly and couldn't recommend her more.

There is an upstairs location and a downstairs location, so pay attention to which one you are…read moresupposed to go to. We were kindly greeted upon arriving. It was not busy at 4 which was nice. We had to do a blood draw for my teenage son and the Lady drawing the blood was patient, professional, and understanding with his fear of needles. With just the right touch of humor. Every thing went well. Thank you

I had a very disappointing experience at this Labcorp location yesterday 2/6. I came in with a…read moresimple question about whether my doctor needed to send a new lab order since I was visiting a different Labcorp than usual. Instead of receiving basic assistance, the receptionist was extremely rude and had a snarky, dismissive attitude. Her behavior was very unprofessional and made me feel uncomfortable for simply asking a question. When I asked to speak to a manager, I was told there wasn't one on duty. The receptionist even laughed and acted like she wouldn't face any consequences, which was incredibly disrespectful. I will be reaching out to her supervisor Tana to address my experience and hopefully I won't have to go further with higher-ups. Customer service should never make patients feel belittled or unwelcome, especially in a healthcare setting. I hope Labcorp addresses FRANKIE'S behavior at this location and provides better training on professionalism and courtesy.

It's been over 2 weeks now, no stool test results. My doctor got the results, I called the doctor…read moreand he said that he is ok for me to have the results. However labcorp did not uploaded the results in their app. Never had to wait for 20 days for any test results before.

Dr yazeen is the best phlebotomist I have ever had! The best! Go no where else for blood work. The…read moreoffice is calm and clean. They provide water. And have cups available not all places do. Most places it chaotic and loud. Stress is not the vibe here and I appreciate it. They actually care about us.

Came in as a walk in with a doctor referral, I didn't even wait very long, probably less than 15…read moreminutes with a packed waiting room so I'm not sure the order of how people are called. The room was packed already when we got there and only one person was called back before me. I deducted a star because the front desk people are not the friendliest and when I asked a question after my xray, I was treated like I was an inconvenience. Your saving grace was definitely the tech that did my xray, she was extremely kind and patient, very comforting during an already stressful situation.

I AM NOT A FAN of Radnet/Temecula Valley Imaging! I always seem to get the run around from them…read more Using their website to schedule an appointment may work ok if you have a annual preventative procedure, and if you can wait to have the procedure done. However, if you need an appointment as soon as possible, you have to call. The service over the phone is hit or miss, and mainly a miss. One person I talked to wouldn't look at the dates available unless I answered several time-wasting questions. I hung up because I was so frustrated, redialed the number and got another person who found me an appointment without asking me time-wasting questions. I needed an ultrasound to rule out a blood clot and the soonest they could get me in was at the end of September. After a call to my doctor's office to get them to revise the order to asap, and after several calls to Radnet, I was finally able to schedule an appointment for an ultrasound. As for this particular location in Murrieta, I give the ultrasound technician a thumbs up for the serene setting she created in her room. It was very zen-like. I wish we had more options to choose from in our area for scans. Radnet is such a disappointment when it comes to customer service!