Came in as a walk in with a doctor referral, I didn't even wait very long, probably less than 15 minutes with a packed waiting room so I'm not sure the order of how people are called. The room was packed already when we got there and only one person was called back before me. I deducted a star because the front desk people are not the friendliest and when I asked a question after my xray, I was treated like I was an inconvenience. Your saving grace was definitely the tech that did my xray, she was extremely kind and patient, very comforting during an already stressful situation. read more

I AM NOT A FAN of Radnet/Temecula Valley Imaging! I always seem to get the run around from them. Using their website to schedule an appointment may work ok if you have a annual preventative procedure, and if you can wait to have the procedure done. However, if you need an appointment as soon as possible, you have to call. The service over the phone is hit or miss, and mainly a miss. One person I talked to wouldn't look at the dates available unless I answered several time-wasting questions. I hung up because I was so frustrated, redialed the number and got another person who found me an appointment without asking me time-wasting questions. I needed an ultrasound to rule out a blood clot and the soonest they could get me in was at the end of September. After a call to my doctor's office to get them to revise the order to asap, and after several calls to Radnet, I was finally able to schedule an appointment for an ultrasound. As for this particular location in Murrieta, I give the ultrasound technician a thumbs up for the serene setting she created in her room. It was very zen-like. I wish we had more options to choose from in our area for scans. Radnet is such a disappointment when it comes to customer service! read more

Temecula Valley Imaging - Diagnostic Imaging Near Me - Murrieta, California

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The personal were compent at front desk, the radiology technician was very good and professional - knew his business, friendly, and found vein with no difficulty for contrast. Only complaint was longer than expected wait and disgusting chairs in waiting area. See picture - 14 chairs and 10 were on this condition. read more

Temecula Valley Imaging - Diagnostic Imaging Near Me - Murrieta, California

Horrible customer services! Walk ins are until 4:30 supposedly, I got there at 4:15 immediately after my sons appt and was refused services. When I question there hours she said anytime 8- 4:30 I said well it's 4:15 she said yea we don't have any more slots open. False advertisement horrible service no empathy older lady black hair glasses. She should not be in this industry when lacking empathy. I will NOt be back and all providers should refrain from referring people here! The whole Temecula valley imaging is a pit hole of Rude discourteous unprofessionally trained staff. read more

I had an ultrasound done of my legs today. Not a test I remember with fondness ever. I was 30 minutes late to my appointment and I had lost my wallet recently. I had every expectation of not being helped. All the reception staff especially Grace and Ghazel and my techs Yami and Tori (Torrey?) were beyond gracious, professional and courteous. I am so happy with Temecula Valley imaging. read more

There has GOT to be another option around here!!!! They are sooooo damned incompetent. Every time I go there it is some BS or another either with my appointment, billing or I overhear someone else having to deal with their incompetence. The latest one for me now is them telling me my copayment is going to be over $400 almost $500. I don't recall the exact amount. I told them my copay is $100. THey said no it is not and I need to call my insurance company. I call them and my insurance company says my copay is only $100. I then asked them to call Temecula Valley Imaging and set them straight. I was on the phone for over an hour to get this straightened out. I am still on hold and so pissed off I had to write this while fresh in my mind. I am being held hostage on the phone any way and can't do anything else so might as well let you all know how much this company SUCKS THE BIG ONE!!!!! They have a monopoly out here and know we have no choice so they can treat us like crap and we have to take it. UPDATE: Since they F'up soooo often I figured I better check my appointment that I made. I needed an MRI of shoulder AND neck. Asked to make the appointments together so I would not have to come back a 2nd time. Made the appt for 7 am on 04/20/26 for MRI of shoulder and then cervical neck to follow. When I called back yesterday to make SURE I was going to have them both done one right after the other I was told no, I would have the shoulder at 7 am then I would have to go back out to the waiting room and wait for my neck later in the morning. SO I was RIGHT!!!! They couldn't even get that right. So I asked them to "reschedule" so that I can have BOTH tests done right after the other without having to get off the table and go back to the waiting room. Was on the phone for quite a while and actually got it rescheduled for later that same day at 10:30 am for the shoulder and I could stay on the table after the shoulder and have the neck done. Double confirmed date, time and fact that I would NOT have to go back to waiting room between studies. So this morning I am going through my emails and see an email from Temecula imaging saying I need to reschedule. I am thinking: WTF! That must be a mistake. I logged into portal to check my appointment time. NO APPOINTMENT!!!!! Called scheduling and they confirmed I have no appointment. I asked to speak to a supervisor. The scheduler said she would have someone call. I told her I would hold and that I wanted to speak to someone and I don't have confidence that any one will actually call back (they haven't in the past). At least I thought to get her name: Jenn in scheduling. She said Marky would call back. Still waiting. I can't even understand how freaking incompetent they are. I have posted a few reviews of this place over the years about the issues I have with them. This is nothing new. I haven't even posted every time they screw up. I actually got a response on yelp to call and speak to supervisor to explain issues. Guess what: Called and got voice mail stating to leave detailed message: Left my name and number and started to explain the situation per their request and got cut off 5 seconds into explaining so I called back again and just left a message for them to call me back. STILL WAITING. If any one reading this know of any other place that has radiology testing besides any RADNET Temecula Valley Imaging offices, please share. read more

I was standing in line and asked the girl if am she was busy while my mom checked in I could check in too. She said yes ... then about 3 min afterward she called on the woman right after me to help them! Left me hanging .. then when I walked away she the started laughing and said to keep walking wow! I will never come back here! I was only here because Menifee extras was down! Very unprofessional and middle school behavior read more

I had an appointment today and confirmed all my information, but I was contacted by a staff member that said if I could be on my way anytime after 3:17 I would be able to be seen sooner than my scheduled time sounded great to me so I mentioned to the lady... I have to pick my daughter up from school that it would take me 35 mintes for me to drive there. we both confirmed and I was on my way. As soon as I got here they told me I went over my time by 20mins. But I was never told I had to be here at 3:30pm that made absolutely NO sense to me. The lady at the front desk said she was sitting next to the lady that called me earlier and heard her confirm a time. I said that false no time was ever told to me. I could see there was tension in the office... Mind you my scheduled appointment time is at 6pm...but received a call to come in EARLY!! So I arrive and check and am waiting and hour and 30 mins...when we talk to the lady at the front deck to see when I would be seen next. she said they don't know why I was called a told to come in early it's a mistake on their end...and I will have to wait time my scheduled check in time of 5:40pm This is NOT the first time this has happened at this location. And the only thing the lady could said is they they told me a time of 3:30 and that is a lie but if you were next to the girl who was telling me to come in early why wouldn't you correct her instead of backing her... If you said it was a mistake on her end that she was over booking people. read more

My mom needs to have KUB X-rays regularly and this company shares ONE technician between multiple sites. When calling central scheduling they are not aware of this and will just book you for a time & location. Same thing with the website (which you are directed to use for X-ray appointments). Calling the front desk (at ANY of their locations) has not been helpful either-they tell you the technician is there all day but fail to mention that they are oftentimes NOT qualified to perform this type of X-ray, even after I specifically ask about it. I was told by several staff members (in different locations) that I need to 'just take your chances and show up' because they don't know when that qualified tech will be available. That is not ok-I can't just randomly take off work to check each location in person for a qualified X-ray technician. Not sure if this response is due to extraordinarily poor communication within this company or just plain laziness. TLDNR-poor communication, you may get the runaround if you need a KUB X-ray. read more

I was supposed to have a MRI today at 4pm, March 2nd. When I arrive they tell me the MRI tech had to leave and I will have to reschedule. The next appointment would be March 16th. Need this MRI asap for my surgeon to schedule my 3rd back surgery. I guess this is my luck.. read more

Poor care for patients. Staff is a bunch of lazy people that just want to talk with each other. I had an appointment at 1020 and they changed it without any advice to 1030 when i was already there. Then I waited until 1130 and never got called to let me know what was going on. GO pay somewhere else. read more

DO NOT GO HERE!!!!The staff is a bunch of inadequate people! We waited for one hour and half, ask many time what the reason was for the wait, never got an actual response, legally they were supposed to advise us of any issues 15minutes after the scheduled time and they didn't. The staff was just looking at things in the computer that didn't relate to work. Rude people that dont care for patients and are there just to hang out. read more

Arrived at 2 as requested for a 2:20 appointment. It is after 3 and I don't know when I will be seen.

I'm giving the older lady that was wearing a purple outfit with grey hair with an attitude. A big fat 0 stars. I literally gota text from Radnet to schedule an appt and this lady tells me she couldn't find anything even after showing her the appointment I made She even confirmed what was being done yet no paperwork?!?!?!? She tells me this happens a lot NO LADY IT'S YOU! She doesn't know how to do her job another employee was able to find it. read more

Can't communicate in English, cannot understand English, cannot schedule appointments because they don't speak English.

Fast and professional service. Technicians are patient and helpful, especially for the elderly like me. Appointment was very easy to arrange too. I also noticed how patient they were with uncooperative patients. read more

Excellent customer service. Good quality care and very attentive. Technicians pay attention to details.

I had the most important scan of my entire life done on August 4 2024. It was extremely vital I got the report back sooner than later so if we found cancer, we could treat it asap. I took in BOTH IV and ORAL contrast. Today marks almost 3 whole weeks and no report has been done! Even my referring doctor says how awful this place is in their reporting in a timely manner. I AM INFURIATED. If I could sue this facility (if they found cancer which I doubt they do) I would and will. NO ONE SHOULD EVER HAVE TO WAIT THIS LONG FOR A REPORT ABOUT LIFE THREATENING PAIN THAT CAUSES VOMITING AND WEIGHT LOSS!! Go anywhere else!! read more

Worst case of care I've ever seen call me a day before my lab tell me that my lab work is going to be 61 days old and they won't schedule it because my lab work has to be within 60 days. Meanwhile they would not schedule me sooner, even though my doctor requested it as an emergency And never informed me about any prior requirements for blood work so here I am a day before scheduling and have to cancel because I need to be fasting to take the blood work. The most unprofessional logical transaction I have ever endured and I would almost rather suffer the consequences, then go if I can give them zero stars or even a negative star I would this is the third time I've had this happen at this branch I don't know why I'm surprised I would sooner throw my body on a friggin scanner before going back to this place read more

I'm here waiting with a friend, observing the front office staff. They are rude and lack patience, especially with the older folks that are here. That is not ok. When somebody says thank you, it's customary to say you're welcome. There is no reason to ignore folks that are asking a question. Do better. I wouldn't come here if I had a choice. read more

Three weeks still no report even marked STAT Nothing shame on corporate not hiring more radiologists STAY AWAY find another read more

Took my mom for X-rays on 5/30/2025 after she broke her knee and elbow. Our radiologic technologist, Brianna, was absolutely outstanding. Her kindness and attentiveness during a difficult time made all the difference. Thank you so much, Brianna, for your exceptional car read more

Ultrasound, service was timely and reliable. The attendant was knowledgeable and caring. Would go back to her in the future.

If it wasn't for the the lady who took 30 mins on the phone to get me booked I mean i would of gave this place 5 starts let's skip the fact they should get a faster phone receptionist because it should never ever take that long. I mean the lady was extremely slow taking all my information literally cannot make up taking 30 minutes.. however, when you get there, the place is clean the receptionist in the front very quick fast very knowledgeable. Once you get to the back the imaging lady was severely nice very knowledgeable and I felt like I was taking care of really good I would go again honestly, but I think this time I would actually take the time to drive there and book my appointment in person, I think that would take less time than me booking it over the phone read more

The attitude of that lady with the gray hair and purple top is extremely rude she needs to be fired and should not be working at a place like this. Overall the other workers looked really nice just not her though. read more

I was a patient for 15 days and I was taken care of as if I was the only person there. In my pre operation days I saw roommates who were in pain and struggling to get well and the nurses and Dr helped them tremendously and in one case my roommate was recovering in what seemed to be over night but more likely 2 but he was up and talking and feeling excellent. read more

I would give negative stars if possible...This place should be illegal! I called Friday of last week and spent OVER an hour with some incompetent person who should be FIRED to say the least! When you think your son might have cancer and needs to get in right away to have an ultrasound, it does not take an HOUR + to make the appointment. This moron kept me on the phone for OVER an HOUR on Friday! He had me send the doctor's order and at the end, claimed he would have to call me back on Monday as he alleged his system was down [more like his brain!]. Pure EVIL. Then, I asked for the locations of the WALK-IN X-ray locations. HE said he would let me know on MONDAY! Seriously? MONDAY came and went. It is now 5:34 PM on WEDNESDAY, August 28, 2024! I have now called TWICE today for a SUPERVISOR. I explained this is unacceptable! I even asked if I should contact the State? This operation should be closed. We need alternatives who care about our health. They make great money and still screw our lives over. Almost a week for a freaking appointment for one who is getting it over fear of possible cancer? Really? I am now feeling violated as they have had the doc's orders since last Friday and today is the end of Wednesday!! read more

They outsource their calls to somewhere overseas. I was trying to make an appointment for an MRI, and all I heard in the background was chanting. I asked if he could possibly go somewhere quieter and I just kept getting "heh? Heh?" Like come on. Another time I called and there was a birthday going on in the background, because I heard them singing happy birthday to you in very broken English. Not professional. Now I walk in to make appointments and I only do that because it's the only possible imaging place in my city. But it's annoying and unprofessional. read more

If you care about your heath I advice you to go somewhere other than Temecula Valley Imaging. I have been waiting for three weeks to get results of a CT scan and still no results. If you value your health care do not use them. I see malpractice law suits in there future. I give them a negative 10 Stars! read more

Making an appointment is useless. Walkins go first so stupid. The people up front are not nice and look pissed off. This place is terrible

Wonderful experience. The manager and my ultrasound tech went above and beyond to accommodate me and I am forever grateful.

This review is for check in purposes. As you can see, the signs are very confusing. I was told at my PCM's office that I would be able to walk in with my x-ray order. When I arrived, the two employees at the front desk were busy with patients. I got in "line" behind the x-ray walk-ins. Other patients began to walk in behind me and the receptionist behind the ultrasound appointments didn't say anything to me and helped them. Neither of them greeted me or said anything. After other people were helped, I asked if that receptionist was the only one able to check in walk in X-ray patients and she said no, I could be helped. If I didn't ask, I wouldn't have been helped at all. Another woman went up to the window that said x-Ray walk ins and started talking. The employee yelled at her "I'm on the phone." These front desk receptionists have no training. They're very rude and it's amazing that they work here. If you can choose, don't come here. I would put **** curse words in here, but it's better that I not. read more

Temecula Valley Imaging - Front desk - Diagnostic Imaging Near Me - Murrieta, California

Considering all the negative reviews i figured it could be good to post something positive. 1. Be kind to people. It goes a lot further than being mean. These individuals work for a COMPANY. They have to do what their system tells them to/ allows them. I can guarantee they would change the way the system was if they could. 2. While yes, it is a WALK IN- only system- once you "check" in you'll get a return time. (I appreciate this VS having to sit around and wait all day). But with that being said, they can only accommodate a certain amount of people per day. So by 10am most spots are taken, and they will turn people away. So get there early, like as soon as they open if you want to be guaranteed a spot. Or go to a location that does allow you to pre book appointments. The ladies at the front desk were all very kind, especially the woman with braided hair!! Thank you for making my experience wonderful. And the X-ray tech was quick and efficient all while being kind. read more

10 days later and we still have No report! We have gone in personally twice and we get the brush off, radiologist hasn't read it yetI had a separate Brain MRI done and they completely missed a meningioma so I took my report to a neurologist and it was plain to see! This place sucks!!! read more

Beware of them charging you for what is covered by insurance! This is concerning the business located at 25455 Medical Center Drive, Ste. 210, Murrieta, CA. I have been here previously for a breast image scan. Each time I was told to pay $75.00, and each time, I was later refunded that amount from my insurance company as it was covered by insurance. Brestlink knows that, but they charge patients anyway, so that they can collect interest on your money? They should not be charging patients ahead of time for something that they know is covered by insurance. Are they just too lazy to look up your insurance coverage, or are they ripping you off just to collect interest on your money? This business cannot be recommend for these rip off tactics. read more

Place was phenomenal. Quick, caring, and make an effort. I have been for multiple CT Scans and MRI's. No complaints! In fact, one of their employees, Violet, went above and beyond to help me out. read more

Just horrible. Almost 2 weeks for an X-ray??? WTH. Even Oklahoma has same day X-rays and they just discovered fire in 1970. So I have been walking around on a fracture all this time because of .... WHY???? How are they still in business? I assume backroom and under the table deals because capitalism should have destroyed them for this level of ... incompetence. if you get a referral to this place .... BEG for someplace different. Take out a home loan and go somewhere else if you have to. Just don't go near them, at any location. My experience at the office was fine, but that doesn't matter if I AM WALKING AROUND IN PAIN DUE TO THE INCOMPETENCE OF MANAGEMENT AND PROVIDERS. Tell your PCP not to use this Imaging Center. Avoid at all cost!!! read more

Second worst location!!! My daughter was scheduled at another location ( love this location! Customer service is amazing) but they were in able to do here Xray there. So the location scheduled here at the Haun road location, scheduled not walk in) when I got to the Huan road location well before my daughters new appointment. I had to wait past her appointment time in line just to hand them the orders and cards. 30 minutes passed her original appointment time at this location they decided to reschedule here appointment to a later time allowing everyone else that checked in before my daughters new time to go in. My daughter is special needs and has numerous medical issues. But they didn't care as long as here new schedule shows them in a good lite. They weren't ADA compliant for her appointment (the teach did try) however the test wasn't quality due to them needing to do her x-ray as if she wasn't disabled. Between this location and the one by Temecula hospital, radnet is horrible. read more

Their whole system is broken. How is over 4 hours wait for all locations expectable??? The people at the front desk keeps pushing people to other locations and when you call those locations, ITS THE SAME WAIT TIME!!! Shame on Temecula Valley Imaging!!! YOU SHOULD DO BETTER!! HORRIBLE HORRIBLE Horrible. read more

One of the most frustrating and poor healthcare experiences I ever had. Once i had the referral for a CT Scan, I made an appt and while I was driving over to it, I was cancelled on. Fine, no problem.... I rescheduled for a week later. I did the CT scan and when I received the report, the radiologist did not include in his write-up any mention of the organ that I went into the CT scan for, which was the hypothesis of my doctor of my pain. My doctor has tried (3) times to call and email and I have tried (7) times to call the office to get the radiologist to look at the image again and provide a write-up on the organ in question, and I still have been unable to get any feedback. In fact today, the receptionist asked me to stop calling. She said the matter has been resolved. Long story short, if you want to avoid frustration and get good quality imaging and radiologist support, I would look elsewhere. read more