This Advance Imaging location has lots of seats, plenty of parking, but a screwy setup for queuing…read moreup on their wait line. There is only one line. But in pre-COVID days, I guess they had separate windows, for separate imaging... X-Rays, CRTs, mammograms, Ultrasounds, etc. In my last visit, I saw a women get off the main line and move over to an imaginary one. She was very confused but we invited her back when she realized she wasn't going to be taken there. Hello, TV Imaging?

I started calling in July and called every single day, often multiple times a day. For nearly a…read moremonth, no one answered. When I finally reached someone, she told me she would call me back. Another month passed, and I never received that call. I finally managed to reach someone again and was transferred twice, only to end up speaking with the same person I had spoken to before. This time, I was told she would "put a note in the computer." Two years later, I genuinely hoped their communication and customer service would have improved. Instead, I've spent months simply trying to get someone to answer the phone and follow through. Patients should not have to chase a medical facility this relentlessly just to get basic communication. At this point, this doesn't feel like an isolated bad experience. It feels like an ongoing problem that has not improved in years.

Unique ultrasound is an amazing team ! The service is amazing and the images quality is the best…read morearound. Special thank you to Sara and Esperanza for take care of us. We will definitely be back .

Watching Our Baby Grow Before Our Eyes. Thank You, Esperanza!…read more From the moment we found out we were pregnant, my husband and I have been coming to Unique Ultrasound. We started with a 2D scan, but as soon as we experienced the 3D/4D scans, we knew there was no going back. Seeing our baby in such detail felt like we were really meeting him even before birth, every little kick, movement, and even facial expression! Week by week, we watched him grow. I'd heard that after 34 weeks, it's hard to see much, but we kept coming at 35, 36, 37, 38, and 39 weeks and every visit was magical. When he was finally born at 39 weeks and 4 days, I couldn't believe how perfectly he matched the ultrasound images, his hands, his movements, his little expressions...everything! I feel so thankful for the memories we captured even before our son arrived. Now that I am holding my baby in my arms, I feel an overwhelming sense of gratitude. I want to say a big, heartfelt thank you to Esperanza for showing us the best moments of our baby and making this journey unforgettable. Unique Ultrasound gave us a way to connect with our little one in a way I will cherish forever.

I've used this facility many times and the wait is ridiculous. Just recently I booked late evening,…read moreno fuss, no confusion. I was in and done in 20 minutes.

Used this facility before. Excellent service and quick service. Recommend this facility.read more

This place is ridiculous!! I had a 10:15 appointment this…read moremorning and arrived at 10:08 and texted HERE according to the text I could check in and wait in my car. So that's what I did!! At 10:28 they still had not responded so I texted "I'm here" and still no response so I went in and waited in a line of 10 people me being the 10th in line. They had 3 windows open but it might as well have been 1 window with a brand new employee!! They were slow as molasses! I finally got to the window at 10:46 and they checked me in again because they said now I'm 30 min late and I told her I checked in a 10:08 from my car, she flat refused to hear me out. Told me just to go take a seat so I did. About 30 minutes later I stood in a line of 4 people and waited and waited cuz now they are down to 1 window working, by the time I finally got to the window there was a younger guy, I explained what was going on and how long I'd been waiting and all he said was you got here late and you need to wait for them to squeeze me in!! What!!!?????? I WASN'T LATE!!!! THEY WERE ROOD, UNPROFESSIONAL, BELITTLED ME, AND MADE ME CRY CUZ I WAS SO UPSET!! He told me I would be next to wait 2 min while they changes the room over. The attendant called me right back. I followed her to the room and she told me to set my stuff on a chair and get on table. She did the test in like 4 minutes and as I got off the table I said " I hope you can get caught up and sorry for the inconvenience " she said "everything would have been fine if I wasn't late" ARE YOU KIDDING ME??? I have never been treated as badly as I was at Temecula Valley Imaging Temecula DePortola!! I show a pic of the timeline!! They wouldn't even look at it!!! I WAS NOT LATE DAMNIT!!!! I GAVE 1 STAR ONLY BECAUSE I HAD TO BUT THIS IS ALSO SHOWING THE SINGLE OAK OFFICE!! THIS WAS THE TEMECULA PARKWAY/DEPORTOLA LOCATION

My husband injured his arm and was ordered a CT in see if he needed surgery. Got an appointment…read morewith Temecula Valley Imaging a week later only for them to cancel the day before and rescheduled him two weeks later. Then a few days before that, they called to cancel to reschedule another 2 weeks which at this point would be of over a month after his injury. He ended up calling another imaging center and got an appointment 3 days later, no issue. Their lack of service, constantly reschedule appointments causes delay of care especially if something urgent like surgery is needed. Very unprofessional.

Update: This family owned business is by far one of the best in customer service. They have gone…read moreabove and beyond to remedy my complaints. Although the pictures are really bad, you cannot beat their customer service and amazing responses which can be non existent for many big and small companies. This type of customer service is what separates the crowded similar companies from the best and what any client would want, need, and expect. For their superb customer service and fact acting help, I change it to 5 stars. Overall, this company is 5 stars all said and done. Old review: I really wanted to like this place. Came here back in December. The tech was nice, a bit too high pitched and forced but nice. My issue is with the pictures. Only one was acceptable. I got 2 D pictures for $99, and the pictures were all awful except 1. She took so many good shots but for some reason gave us some really messed up ones. I remember 2 D still being able to get some very good pictures of side profile, etc. The quality of the pictures is bad too aside from the bad shots. I would not recommend this place.

New life is seriously such a gift as an expecting mom! We all know how we can't make a Dr appt till…read more8+ weeks at most places but still have all the pregnancy thoughts and new life just helps to ease all of that in the most friendly and comforting way! We visited the new Temecula location today and had the best experience with Natalie! She made sure to show all the angles and asked if there was anything else we wanted to see. 1000/10 recommend!

Professional Review of RadNet Temecula Valley I recently…read moreunderwent an MRI at the RadNet Temecula Valley facility. Overall, the operational aspects of the visit were satisfactory. I was able to arrive and depart on schedule, and the facility provided access to the advanced imaging equipment I required. However, the patient experience was significantly undermined by shortcomings in customer service and communication. The front desk staff, consisting primarily of younger individuals, engaged in personal conversations and flirtatious interactions among themselves. This behavior created an unprofessional atmosphere that was particularly inappropriate given the serious health concerns of the patients present, many of whom appeared somber and anxious. The environment resembled a casual social setting rather than a professional medical facility. Additionally, the handling of my MRI results fell well short of expectations. I was initially informed that the report would be available within one week. This timeline was later adjusted to seven business days. Despite checking the patient portal on numerous occasions--more than twenty-five times--the report did not appear. When I finally reached a staff member who confirmed the report had been completed, I was assured it would be emailed and posted to the portal within the hour. Neither occurred. Subsequent calls required repeated entry of my date of birth and zip code, only to encounter staff who mumbled, failed to listen attentively to questions, and relied on repeating a limited set of talking points. A later interaction revealed an even longer delay, with one representative stating that it could take up to 14 days to send the email report. In a field where patients are often dealing with significant health uncertainties, clear, empathetic, and efficient communication is essential. RadNet Temecula Valley's operational efficiency is commendable, but improvements in staff professionalism, training, and follow-through on reporting timelines are urgently needed to better serve patients. I would recommend this facility with caution, primarily for those prioritizing equipment and scheduling convenience, while hoping for substantive enhancements in the overall patient experience.

I am extremely disappointed with my experience at this imaging center. I work in the medical field,…read moreso I understand how insurance, patient registration, and medical records should work. Unfortunately, my experience raised serious concerns about this facility's billing practices, accuracy, and customer service. I have health insurance, and my MRI copay should have been $150. However, when I arrived for my appointment, I was told I had to pay $380. I questioned the amount and suggested that my information might have been entered incorrectly, possibly due to an error with my name. The staff insisted that everything was correct. Instead of paying the incorrect amount, I contacted my insurance company and brought them into the conversation. After speaking with my insurance, the facility finally agreed that I only needed to pay $150. I completed my MRI on November 3, but my results are still pending. In my experience, MRI results are typically available within 1-5 days, or sometimes up to 10 days. I have already called this facility twice to ask about my results, but I have received no clear explanation or resolution. I am repeatedly told that I have to wait. What makes this situation even more frustrating is that when I checked my patient portal, I discovered that both my first and last names were entered incorrectly. This is exactly the type of mistake I suspected when they initially tried to charge me $380. I believe the incorrect information may have caused both the insurance billing issue and problems with my medical records. My question is: What is the purpose of completing online preregistration, filling out additional paperwork at the facility, and providing identification and insurance information if the staff still cannot enter a patient's basic information correctly? My biggest concern is that patients who are unfamiliar with insurance billing may simply trust the facility and pay whatever amount they are told. I was fortunate to have enough experience in the medical field to question the charges and contact my insurance company. How many other patients might be overpaying without realizing there is an error? I cannot say whether these mistakes are intentional, but the combination of incorrect billing, inaccurate patient information, delayed results, and poor communication raises serious concerns. Patients should not have to investigate billing errors, correct their own medical records, and repeatedly call to obtain test results. These are basic responsibilities of a healthcare facility.

Are you fed up with dealing with poor customer service, bad/can't help you attitudes and over…read morecrowded radiology facilities at the Radnet locations? Me too! UMD has radiology facilities in Temecula and Murrieta. I had a MRI and X-ray done at their Temecula location. It was for an appointment with an orthopedic doctor I was seeing there. Staff was friendly, helpful, organized, no hassles--what a breath of fresh air compared to Radnet! They have recently opened up for outside referrals. So, I scheduled an appointment with them for an annual preventative CT scan at this location in Murrieta. This location has been opened since November. It's brand spanking new with a state of the art CT machine. They are working to build up a clientele. Please check them out!

Kriss at the receptionist desk was so nice and make me feel At peace right away and then Laurie…read moremade me feel like a queen with her sparkling personality! I have never had fun while getting an X-ray before Thank you United imaging center

This review is more geared their scheduling system…read more Overall awful experience, the first person I talked to spoke very broken English, they not only were hard to understand, but they did not understand English well. That person transferred me to what was supposed to be the MRI department because they were unable to help me, but sent me to the wrong place where I had to repeat all my information again just to find out they are not the MRI department and they needed to transfer me to a third person who hardly spoke English, spoke too quickly, did not listen, and definitely did not understand how to answer questions. One of the WORST scheduling experiences I've ever had and I will not be recommending Radnet to anyone, I am assuming based on this experience that the outsource their scheduling, why does such a large practice have to outsource something as important as medical scheduling to a foreign country? Or hire people that are not understandable.This is unacceptable and I am hoping to not have to go back after this experience.

I chose to rebook here again for my next set of scans since I had such a positive experience on my…read moreprevious visit. With all the bad reviews, I was thinking my first visit was a fluke, but it really wasn't. The front was professional, efficient (not very friendly today), but the guy got me checked in quick and I was called back within a few minutes. My tech was the absolute best, she was very sweet, calming and thorough when I was brought in the back. I wish I got her name, but she was definitely the highlight of this whole nerve-wracking experience.

Very happy with my care here very easy to make an appointment and the ultrasound went well. I love…read morehaving this option since I will not be having another mammogram ever. My results were read to me the same day and my doctor is happy with interpreting the results without getting a painful and damaging mammogram.

I can't say enough good things about Amber. From the very first appointment, she was incredibly…read moresweet, professional, and made me feel completely comfortable. Her energy is so calming and genuine -- you can tell she truly cares about what she does and about the families she works with. I actually came back to see her multiple times because the experience was just that good. She offered private ultrasounds while she was in school, and her level of professionalism and attention to detail was impressive. She took her time, answered questions, and made each visit feel special instead of rushed. If you're looking for someone who is kind, skilled, and truly lovely to be around during such an important time, Amber is your girl. I'm so grateful for her!

Rude staff. Horrible walk-in policy. Don't accept walk-in patients if you are going to chastise…read morewalk-ins for not making appointments. This is the only location with Saturday hours. Staff acknowledges appointments book up 2 weeks in advance. Regrettably, I'm unable to schedule my illness two weeks in advance for your convenience. Despite being #1 on wait list, staff treated a walk in (who arrived 30 minutes after I did) before me. Over 2.5 hours have passed since they've called another walk in. When asked if any of us will be seen, we are told "I can't say." The waiting room, filled with walk ins, staff laughter and chit chat is audible yet no patients being called back.

Sad they can email and text your confirmation. But if they shut down on your lunch break they don't…read moretell you. Instead I go to two places to be told I'll be a 2 hour wait walk in like it's my fault.