I was lucky that my phlebotomist yesterday was Rachel. We needed to draw blood for 17 vials and that gave us a few minutes to talk. She was wonderful, funny, and kind. But the most amazing thing is that I didn't feel the slightest pinch, no pain at all, and a day later, I don't have any sign of bruising whatsoever. Rachel, you are the best! The facility was clean. I didn't have to wait for my appointment. Quest, as a business model, is very efficient and can feel cold with the lack of human interaction, so you have to be ready for self check-in which is not difficult, and be ok with the fact that there is no receptionist. But the few minutes I spent with Rachel were surprisingly fun, and that was unexpected. read more

Sad they can email and text your confirmation. But if they shut down on your lunch break they don't tell you. Instead I go to two places to be told I'll be a 2 hour wait walk in like it's my fault. read more

Quest Diagnostics - Laboratory Testing Near Me - Temecula, California

Bree was 10/10 ! So kind, welcoming and made the experience pleasant. She took care of business quickly and I was in and out quickly. read more

Quest Diagnostics - Laboratory Testing Near Me - Temecula, California

I just had my blood draw done by Bree and she was simply amazing. I never felt a thing and she is so friendly and efficient. The wait was about 45 minutes with an appointment, not too bad, although I wish it were less. The office was clean and check in was a breeze. read more

Bree H. turned my whole appointment around for the better! I had an appointment at 7 AM and opted for the text option when I checked in, but never received a text when my appointment was ready, and missed it. I then signed in as a walk-in; thank goodness it was still a fast process. Bree H. was extremely kind, quick, and knowledgeable. Thank you for a great experience! read more

Awful customer service. Will never return. Quest do better! Walk-ins "waiting for hours" I was told by staff. Took 10 mins for anyone to acknowledge my presence at the front desk. I was trying to pick up a testing kit and they told me to make an appointment or sit and wait with the other walk-in's who have been waiting for hours. read more

They always book customer over they can handle, event you make appointment you wait 1-2 hours, walk in 3-4 hours ...I think Ministry Of Health should stop and close them for reason "Not Qualify Service". read more

Very rude staff, long wait time even with an appointment. One of the worst locations.

There was never anyone at the desk to answer questions, and nearly 30 checked-in people to get through. At some point, a gentleman had to wait for ten minutes standing by the locked office doors waiting for a doctor to let him in to the bathroom. We know blood draws don't take long, and yet, I was counting nearly 15 or more minutes per person. When I had called prior, I was told walk-ins would not be an issue... Big mistake. I checked in at 6:50 and had not moved from my spot on the walk-in list by 7:30. Never again. read more

Useless place! Do not take your kids here. They have people who don't know how to draw pediatric patients DRAWING PEDIATRIC PATIENTS. Then they want to blame the parents for him not drinking water, think again b*itch. Just because you don't know what you're doing doesn't mean you get to blame me. I gave you two tries and you want to try for a third in his HAND WITH THAT BIG ASS NEEDLE. I let you fish around and you still couldn't get it. QUEST NEEDS TO TEACH THEIR EMPLYEES HOW TO DRAW PEDIATRIC PATIENTS. You want to say it's because they didn't stock you with butterfly needles for kids then DONT DRAW THE KIDS. It took me two weeks to get a lab appointment to we have to wait another two weeks?!? read more

Not sure why there are so many poor reviews. I made an appointment and had zero wait. The person who helped me was super friendly and quick. I was out in 10 minutes. Did blood work and she hit the mark the first time. Great experience read more

There is no one to help at the front leaving elderly struggling with unfamiliar technology. I waited over TWO HOURS and watched a poor old woman who was there before me be told they don't cover her insurance here..... If someone was doing their due diligence to be present up front to take care of issues like that she wouldn't have to sit in a lobby for nothing. Terrible care - I was frustrated waiting but even more disappointed watching the elderly around me NOT TAKEN CARE OF. Do better Quest. Then they gave me a fake number on a card to call for my complaint read more

Quest Diagnostics - Laboratory Testing Near Me - Temecula, California

It was to our understanding, me and my wife that stat was a priority when it came to treatment. The doctor also assured us that it would be quick "in and out by 2:30pm" we are thinking perfect, it was only 2 at the time that's quick. We get there with this document for my son's health with a fat stamp that says STAT in multiple areas. No receptionist at the desk so we waited for someone to walk out to let them know we were sent to them by the doctor and were instructed to tell them it was STAT and we should be treated immediately. Come to find out they don't do that, appointments hold priority and but we would be seen before a walk in. Mind you we didn't know we would be doing this or we would have booked an appointment. We continue to wait finally a young lady comes out and explains to us we were probably going to be there until they close at 4pm. Yikes I'm thinking, son's crying because he's hungry, I'm over here putting blankets over my wife so she can feed our son. (I totally understand this comes with having a newborn) That honestly doesn't matter but I wanted to rant a little. Rachel comes in and sees us, we were having trouble drawing blood from our son. In the end it wasn't enough and we were told to come back in the morning, once again as a STAT. I ask "why as a STAT we waited two hours today," in my mind thinking an appointment would probably be quicker. However keep in mind Rachel assured us that she was so sorry and she would let Ricardo and Kristy the doctors on shift this morning know we were coming and that they would see us quickly, so we came at 6am as suggested. Terrible idea, we get here and Ricardo is oblivious to anything we are talking about. We use the "STAT" line again and of course this is when I hear STAT isn't a priority for the second time. Appointments coming in left and right, we walk in and 4 people are there as well all appointments and you're telling me we have to wait with our 3 day old son, come on. Rachel, I asked you what would be the difference and like I said you assured me you would let them know and it would go differently. We were able to schedule an appointment at a location down the road last minute at 6:30am for 7am, thank god! Walk in is not the way to go and I wouldn't recommend it to anyone besides the visit not being productive at all and a complete waste of time, if you do need some blood work done even if it's last minute you should definitely check those available times and potentially other locations! Regardless of what Rachel says or whoever you speak to book an appointment! DO NOT RELY ON STAT! read more

Efficiency at the Cost of Humanity This facility is the definition of efficiency at the cost of humanity. If you are technologically impaired, need help checking in, or have questions of any type, you're out of luck. There is literally no one there to help you. The waiting area consists of a dozen or so chairs and two check-in tablets. By their "I don't care" attitude, it's plainly obvious to see that the phlebotomists working there are overworked, understaffed, and ignored by whoever runs the place. The management has pushed them to the point where they no longer see patients as people so much as veins to have needles inserted into and moved on as quickly as possible. If I had a choice to go somewhere else, I would happily allow whomever owns the Jefferson branch of Quest Diagnostics to go permanently out of business. read more

Checked in at 10:05 on a Saturday for my 10:10 appointment and was called back at 10:07, done by 10:15. Very good experience. There was a full waiting room when I walked in so I was nervous about the wait time. The phlebotomist said most people don't have appointments. Unfortunately, it was mainly older people who probably couldn't figure out the online system :/ The phlebotomist was very kind, quick, and efficient. I will also note my ID wasn't checked but I was asked my name and birthday. read more

30 minute wait with an appointment..... Lots of bleeding compared to other times and a lot of bruising.... I do not recommend quest in Temecula read more

Quest Diagnostics - Bruises - Laboratory Testing Near Me - Temecula, California

Horrible service. The technician was great but everything else about the service stinks!!!!! I will MOT go back there.

The staff does the best they can do without a receptionist. What a way to make patients feel like nothing but a number. I spent my entire waiting time helping other people especially older people who are not tech savvy. Not every appointment is seamless, some accidentally cancel their appt on the text with the link to check in ahead of time it's very easy to do, the button is green on the check in text. This happened and there's no way to talk to anyone unless you stand up and try to stop one of the techs while they are taking the next barn animal. It's awful, I'm over it! Get a receptionist!!! read more

They do not care to help at all. Went in for a pregnancy glucose test at 10:20 and checked in at 10:22. Had to wait 3 hours for them to accommodate me. I told them there was a glitch when I checked in and they did not care at all. I was starving and left crying read more

Went there today and got on standby list. Everything great until nurse ratchet called me in. It happens that I was waiting on a call back from insurance agent. Answered call and she immediately in loud voice tells me to hangup phone or I was going to have to leave. I told here it was an important call after I hung telling agent I would have to call him back. She said I was talking to an automated system. Oh OK so now I'm a liar ? Anyways maybe she was having a bad day after a night out of heavy drinking , and being turned down on the dance floor. Next time I will go to my regular Quest. I left out the part about how she dragged out the whole process. Took almost 20 min to draw a test tube of blood. read more

Checked in at the front desk and checked the box I'd be in my car. They never texted me, but just bypassed me to the next person. 45 minutes after my scheduled appointment I ask a worker there and they had no idea why I wasn't called. This place is terribly disorganized and has horrible customer service. Not sure why I book an appointment when they forget about me and are never on time. read more

Had the best experience at any Quest Diagnostics because of Anna who was the best phlebotomist ever! Didn't even realize she the needle was in. Anna said she has been a phlebotomist for 16 years. It definitely was evident. I was in and out in 10 minutes because of Anna and the online appointment system! It was a breeze! I highly recommend this location. read more

Rachel. 6 letters that describe a monster. She does not have any bedside manners nor respect. I am not sure is she doesn't have experience or even if she is qualified for this position. She gives attitude to my 12 year old instead calming her down. She is telling me how to raise my child. She poked my other daughter twice and didn't get any blood, I requested butterfly needle and she had found the BIGGEST AND THICKEST needle on this planet earth to poke my daughter with. She couldn't even get a drop of blood. I had lost my patience as a hardworking mother and that's when I knew this is not right. Please heads up if you are going to get blood drawn DO NOT GET YOUR BLOOD DRAWN BY RACHEL. I would put 0 stars but I have to put 1 disappointed. read more

If you think the CA DMV is bad... wait until you need some type of lab work done. The absolute worst!! Staff is extremely rude, check-in process is terrible, ratio for being seen (walk-in vs appointment) is way off! No one is up front to ask general question or assist with the check-in process. "IF" you happen to get the attention of one of the few workers, that are standing around doing nothing but ignoring the walk-in patients, they may give you the answer you're looking for. But chances are, you'll get the "use the kiosk" general statement. If you do not have an appointment, you need to sign in on the kiosk "express check in". Scan your ID, and when it tells you "there are no appointments left today do you want to check another location" SELECT NO. This will take you to the add me to the "STAND BY LIST". 99% of the patients come here with just an order, not an appointment. I would recommend coming at 6a to get this done or you will be sitting/waiting for hours! read more

Quest Diagnostics - Empty waiting room... waiting as a "STAND BY/WALK-IN" - Laboratory Testing Near Me - Temecula, California

Gloria and Ricardo are the best! I'm going through a lot right now physically and to have them be so positive and kind when you're getting blood drawn when a lot of other people in there career line are pretty crabby . read more

Zero. Terrible service. Stat order for 2 yr old waiting for close to 3 hours, followed up if they will do the labs was told they will need to complete all appts first. read more

This office uses high technology in the appointment and check in process. If you follow it, I think you won't be waiting a long time at the office. I scheduled my MIL's appointment using my mobile phone at questdiagnostics.com . From there, they got my contact number which they used to send me the link I needed to click when we arrive to check in. When we arrived, I clicked on the link they sent me. I think it asked me if my MIL was at the office( not sure exactly what the question was but it was easy)When it understood that MIL was at the the office, her name was shown on the TV screen of the office, showing where she was at the queue. Not long after that, she was called by the friendly phlebotomist, Caitlyn. She's really nice, patient and very good in taking blood samples. There's no one at the front desk so if you're looking for someone to talk to there, you won't find any. read more

DO NOT GO HERE!!! The staff is TERRIBLE. RUDE, MEAN and will IGNORE you. You will leave so upset like when you go the DMV and all the workers there are rude and absolutely rotten and act like they hate their life, Do yourself a favor and go to a different Quest location!! Great staff at the one off Hwy 79. My 18 yr old daughter went to this Jefferson location today at 11:15 this morning as a walk in. She was fasting and needed several labs drawn for multiple things ordered by her Dr. The check in kiosk machine said "30-60 min wait" after an hour and ten minutes she went to inquire about the wait. After the staff visibly seeing her standing there and ignoring for over 10 minutes a blonde woman (I think her name might have been Evelyn) came up and was rude to my daughter. Spoke to her like she was stupid in a condescending and disgusted manner repeating herself that they "prioritize all appointments over walk ins" and told my daughter she'd have to wait for all appointments to be taken care of first. When my daughter asked for clarification if that meant she could be waiting all day she continued to speak to my daughter like she was stupid and continued repeating herself saying the same thing over and over that they "prioritize appointments" and that if my daughter wanted to be seen "she should make an appointment". When my daughter asked for her help to make an appointment, she pointed at a piece of paper on the counter and walked away, My daughter was so upset that she text me for help and I left work to go down there. Not shocked that when I walked in and stood at the front desk clearly looking like I needed help the same blonde woman looked at me speaking to my daughter and gave me a dirty look and then proceeded to walk down the hall and ignore me. I stood there for 8 minutes while various workers looked directly at me and not one of them bothered to greet me or ask if I needed help, Finally a nice woman named Yvonne came up and assisted us and answered our questions and told us how to make an appointment. Being at a medical facility is stressful and can be scary. It's imperative that healthcare officials possess empathy and compassion and are helpful in assisting patients.....especially young ones like my 18 yr old daughter who need guidance in these situations. This facility and that blonde woman made the situation in its entirety an absolute horrible experience for my daughter. I don't who she thinks she is treating a patient, let alone a young girl like that......absolutely disgusting and she should be ashamed of herself! I would give this facility -5 stars if it was an option. I see that several others reviews sadly share the same opinion. This facility should be closed.....Let the single oak and Hwy 79 locations serve patients......they are nice, accommodating and happy to help. read more

Quest has been nothing but spot on every time I've been here. I always come with an appointment and they get me in as soon as they can. I'm waiting now, let's see how long it takes. It's usually within 15 minutes and there are always other people waiting as well. Staff have always been polite and accommodating. I know it can't be easy during these covid times. read more

If I could give zero stars I would! An absolute joke of a place. To have my 80 yr old Dad waiting for well over 3 hours for a simple CBC that takes 30 seconds is insane! Kiosk said 60 minute wait upon check in and here we are 3 1/2 HOURS later!!! Do NOT go here! Understaffed and dirty waiting room to boot! Never again! Quest needs to do better for their patients period!! Sincerely, One Pissed Off Daughter! read more

No customer service. Waiting two hours, wait times too long. No appts available. Walk ins treated poorly

I scheduled a drug testing appointment as a requirement for a new job. Appointment was scheduled for 2:30pm. I evidently read the clock incorrectly upon leaving the house, because I thought it said 1:55 instead of 12:55. I got to the testing center at 1:15. Oops...my bad. I guess I'll wait it out. While the "How To Check Yourself In" video is looping in the background, I watch several come in for scheduled appointments before mine...get served, and leave. The video keeps telling us that "while appointments aren't necessary, they are suggested, as we prioritize appointments over walk-ins." One after one, walk-ins come through, check in, and get served between the scheduled appointments. 1:30 passes by. The waiting room clears out. Five minutes later more walk-ins come in. More appointments. So far my bad time planning and early bird attitude isn't paying off. More scheduled appointments. Helped. Leave. More walk-ins. Helped. Leave. 2:00 passes. Beginning to wonder if I'm just a ghost at this point. I ask one of the technicians as they assist a walk-in who arrived about 5 minutes prior..."How do all of these walk-ins get in before me when I've been here for an hour?" "Oh so this is how it works...we will take the walk-ins between scheduled appointments so they don't have to wait all day. We will see you at the time of your scheduled appointment. We may not be able to get to you before that." Meanwhile I'm the only one left sitting in the lobby. Again. Hindsight...I should have canceled my appointment and then signed in as a walk-in. Double hindsight...fool me a dozen times, Quest... read more

This place is never on time. I make an appointment for 10:30am and 45 minutes later they still haven't taken me in. There's no staff at the front communicating with anyone. If you make an appointment you are supposed to be given priority. Step your game up Quest. read more

Wait time is way too long!!!!! Only electronic check in. No personal to help or ask questions Blood draw was taken care quickly I will next time schedule an appointment at dawn!!!! read more

Make an appointment before you come. You'll be substantially less stressed. I had a 6:30am appointment, and this place already had about 10 people in line. The address drops you at the front of the building, but be sure to follow it around to the back. There's not any privacy since you sit in an open facing room so everyone that walks by and peak in to see. I also would have preferred to receive a CC'd version of my lab results, but they only send to the requesting provider. read more

Doctor sent over order for blood draw on September 4, made appointment for September 8, arrived early and checked in, nobody came out to tell me they hadn't received the order, and waited until it was my turn to tell me, allowing only 10 minutes to resolve the issue with my doctors office. contacted Doctors office and they confirmed they sent it electronically on Sept 4th, requested they fax it over to the number provided by the technician, they confirmed they did, tech stated she didn't receive it and moved on to the next patient as she blamed my doctors office, a office that has sent orders to this location over the last 10 years without a hiccup until todays fiasco......Having fasted for this blood draw for 12 hours and dealing with the heat was the last straw, told the tech I will NEVER go back. obviously the issue isn't the doctors office, but Quests communication system, where the customer is never right and treated poorly in these instances. read more

Went in as a walk in for my 9 year old got there early because she hadn't eaten since the night before and after two hrs of waiting we were helped by someone named Gloria so she says she asked for my paper work from our doctor which I only had on my phone and she told me I could email it to her and wrote down an email address for me that I tried four times before she got irritated with me and told me that I have five mins to get it emailed or I'd have to come back. A few mins later she came out to the waiting room and said times up. I pleaded with her and asked her to check again and she says I already checked twice. After a few more mins she came out and said to my daughter and I that we can leave. Finally I talked to a happy smiling lady and I told her the situation and asked if the email provided to me was their email and she said no where did you get that? Anyways she was nice enough to give us the right email got it sent in to her and was seen a few mins later. Miss Gloria shouldn't be working with the public maybe she should be working for door dash so she can be alone and miserable. read more

I had an appointment and waited for 15 minutes and still wasn't called. There is no one at the front to check in patients and you have to do it yourself in the two kiosks available. It was an awful experience so I left. I am disappointed at the medical services so far in Temecula. It was very different in San Diego. The quest I visited in San Diego many years ago was clean, friendly staff and quick. What is going on here? This is not the right way to treat customers or people in general. read more

Quest Diagnostics - Empty front desk. - Laboratory Testing Near Me - Temecula, California

I made an appt for 12:30 pm on Monday. Got there 10 minutes to allow for check in time Lobby was overflowing with people. Announcement board said serving 1 with 33 waiting in lobby. Most people had a pre scheduled appt and had been waiting over 1 1/2 hrs past their appt time. Guess quest can't figure out that they have an appt issue. I received no text messages indicating appts were running late. They do not seem at all concerned about people's time. I only have a one star for this review because at least the kiosk was working for the check in process. read more

One would think with so many negative reviews, Quest's poor front end customer service would have been addressed. But since Quest Diagnostics is owned By institutional and mutual fund SHAREHOLDERS, you won't see any responses one way or the other. Shareholders only care about their bottom line, the powerful $. We ARE only a number to them. Some years back was the last time my son and I went there in person for lab work. My son requires regular labs for his issues, he is physically disabled and utilizes a power wheelchair. We had been visiting Quest for years prior to this day and noticed their scheduling skills began decline seriously and peaked at this last visit. We did not have an appointment which I don't think matters today whether you have one or not when it comes to wait times. We sat there as walk-ins for three hours. A mobile phlebotomist happened to be there (who also had to wait to drop off samples), and told us about the mobile phlebotomy services. We've been using mobile phlebotomists for years now. I'm making this comment today as I had to go in to pick up a specimen sample kit that was ordered by my son's physician. I thought that since it was requested via the primary care entity, and they did have the request, it would be waiting for me to pick up and go. NOPE. I had to sign in at the kiosk as if I had to do a blood draw and wait to be fit in amongst those with appointments. Not happening. I'll just make our medical advocate aware of the situation. I would highly recommend anyone needing to do regular blood draws, and even those who don't, to look into a mobile phlebotomy service's. They are in and out within five minutes, accept most insurances, affordable if they don't take insurance, highly skilled, they drop off the samples to the lab, and everyone gets the results, me included. The only way one could make a difference to try to get things changed in this instance is to hit the shareholders in the pocket..... read more