Been trying to get an appointment for almost two months now, each time my appointment is canceled…read morewithin 48 hours with no explanation given. Understanding that someone visiting a urologist likely has a serious reason for being seen it's completely unacceptable to treat patients this way and the lack of care is apparent.

They are very professional doctors and staff are very kind and I would recommend this medical group…read moreto everyone.

Had my vasectomy here a few months ago with Dr Ben Larson... overall I'd say it was a good…read moreexperience My initial visit, the office was slammed with senior citizens and they seemed to be moving right along... I called to schedule and asked again at first visit about a co-pay and they said I was good both times.... then when I came in for my procedure, I all of a sudden had to pay a co-pay... like, that's why I asked the first time... so clearly some disconnect there Initial visit wasn't really much besides watching a quick video going over the procedure and expectations and showing you what underwear to buy. For the procedure, I was probably done in 15 minutes and in and out within an hour... I'm still awaiting some sort of notification about my results, but aside from that, I'm healed and (hopefully) all good to go

I write this review as I remain on hold for an hour minutes. I'm simply calling to see when my…read moreappointment is and it's taking so long to reach the front desk. Providers are great but no one should have to be on hold for more than 30 minutes to speak to the front desk. ***Update: After waiting more than an hour. I gave up and hung up and tried to reach other departments but I couldn't get a hold of an anyone. So I called the front desk again and no surprise to anyone but I was on hold again for more than an hour and because I was waiting for so long they disconnected me. I looked at other reviews from weeks, months and even a year ago and people are having the same problem so I don't believe they are trying to fix the problem.

If I could give more stars I would. Dr. Arthur is fantastic! Not only is she extremely informative,…read moreshe's caring, on time and takes the time to make you feel comfortable. I am typically a terrible person during recovery. I felt so comfortable going into this surgery, I had no anxiety and felt great waking up. This was the easiest recovery I have had. Her office staff and the surgery team at rancho springs are incredible. I am so appreciative of everyone!

This review is for the office staff--…read more I got a referral to see Dr Arthur. Mt referral specifically stated I was being seen for endometriosis and adenomyosis. When I called to schedule, I was asked what I would be seen for. I told them, endometriosis and adenomyosis. Fast for 4 months to the day before my appointment, they call me and tell me Dr Arthur doesn't treat those conditions, so I need to cancel. In the four months of waiting for my appointment, I had called the staff 3 separate times because of issues with scheduling and insurance. Each time, I again stated what I was being seen for. It's absolutely ridiculous that they waited until the day before my appointment to say I couldn't be seen.

I visited this facility in March due to a very bad cold with heavy phlegm issues and cough. Dr,/PA…read moreZamora attended me and was very thorough in his examination of my health. He followed up with a chest x-ray as well as a ct scan resulting in other issues that I had to seek medical attention for. If not for him, the problems I had would never have been resolved. Dr. Zamora was kind and very patient as I made several calls with questions I had. I cannot thank him and the staff (Joe, Karina and Katie for their kindness. I am so grateful too all of them. PS I wrote this review based on my experience and to credit these wonderful humans.

Very friendly and helpful! Great staff! Fast service I will definitely be coming back!read more

I have never been to this location before, but I was able to be scheduled for a same day visit (on…read morea Friday within a couple hours of me calling) for a checkup after a car accident. The employees here are so positive and radiate good vibes. Everyone is friendly and helpful, my NP Megan Nunley was just the sweetest and so patient through my appointment; extremely helpful with her suggestions and I was in and out quickly, feeling better about my situation. Highly recommend Graybill Medical Group!

I switched insurances recently and was sent here. I saw Dr. Muchowski, whom I really like…read more However, the phone system has me so frustrated! It appears an outside company answers and tells me that they will leave a message for my Dr.'s office. The service can't just give me any answers to some quick problems. I have to wait for a call back. I'm not sure what I will do now at this point since I started my care here.

Dr. Brodak is personable, professional and explains everything 100%…read more Thank you for taking good care of my husband medical needs. P.S. You're funny too

One day after a simple cystoscopy I had to 911 and ambulance to the hospital. I could no longer…read morewalk, spent 5 weeks in rehabilitation hospital, 2 months of home physical therapy and still needed a walker. Brodak said everything went well during the cystoscopy and couldn't explain what happened to me Finally went to UCSD where I was properly treated.

Made an appointment for an MRI and went through all the questions with them. They even called me…read moreyesterday to remind me of my appointment and asked me a question about blood pressure medicine. I get to my appointment today and get turned away because I did not have my inspire remote device with me. I advised them that nobody told me to bring it and the past 2 MRI's that I've had at their other location I was told I didn't need it because of it so why would I bring it today? They proceeded to tell me that protocol is to bring it to every appointment with them just to be safe. Which I asked why would I if I got told the last two times that it wasn't needed. To add to my aggravation, whoever called and reminded me of the appointment told me to be there at 12:45. When I got there, the doors were locked and whoever answered the door was rude and told me they were at lunch and to come back at one. I get that they need to take a lunch , but the snarky, rude attitude should not have been there. Especially when it wasn't my fault that I was there at that time.

Dr. Kim is excellent. He has performed 3 surgeries on me at the highest level of care. I've been…read morehis patient for 6 years and he has always given me excellent grade medical performance. Yvonne D., Surgery Scheduler, provided excellent professional skills to make all the surgery arrangements with the hospital, Dr. Kim and me. I am very grateful to her.

Title: Never judge a book by its cover. Unless this place is the book because the cover is ripped,…read moretorn and with smudges. I am going in chronological order just to show how crazy my experience was. Early December - Went through the yelp reviews and it is really bad. Based on the reviews alone I would have never came to this place, however it was a referral from Kaiser and they picked them. I am in Riverside and there are 2 other locations closer to me, however they had no availability until March. 12/12/25 - Made it to my appointment 15 minutes early. Just like prior reviews the wait times are on par with the DMV if not worse. Unlike the reviews, the people behind the counter were pleasant. I was lucky that I got there when I did as there was limited seating. After a while there were people standing in the hallway because there was no more room in the waiting area. A poor baby crying added to the suffering. I filled out the paperwork. After that I waited and waited. I had to use the restroom but was afraid to lose my seat. At 40 minutes I couldn't hold it any longer. When I got back, I had to stand for a while, but got lucky as someone got up and it was like hot potato and I won the seat! At 1 hour 20 minutes saw Dr. Reddy who was pleasant enough. We talked and came up with a plan. She wanted me to get a blood test and wrote me a prescription. She advised this would be sent to Kaiser. We set up a follow up appointment for March 18th. 12/24/25 - Kaiser is not showing anything on a blood test or meds. I called this place and the operator said both the test and prescription was sent to Kaiser by fax, but they will resend it. I called Kaiser and gave them fax number it was sent to. They said that they will verify. 12/26/25 - Urology Center is closed and they send you to an answering machine. I left a message. No one called me back. 12/30/25 - Per Kaiser they have not received anything. They state that typically they receive these electronically or a physical copy. They told me to ask for a physical copy. Called Urology Center and they state that they do not give physical copies. They said to get a better fax number from Kaiser. I called Kaiser and they said they do not have a fax number to give. They said to tell them to send it electronically and provided me a number to give them. I called Urology back and gave them the number. They said they will check it out and call me back in 24 hours. No one called back. 12/31/25 - Called Kaiser and they advise they have not received anything. Called Urology Center and reiterated that Kaiser has received nothing. Asked for a physical copy again and was told they can't. They transferred me to their prescription office. Message state they will call you back in 24 hours. Left message. No one called back. 1/2/26 - Called Urology Center. They asked for my social and immediately transferred me. Left message. No one called back. Called Kaiser to complain. They said they would try to help and call back. No one called back. 1/6/26 - Called Urology Center. Explained what was happening. Advised no one is calling me back. They said I have to speak to their prescription office again. They transferred me. Voicemail is full. Called back and advised voicemail is full. They state that they will send a message for someone in that office to call me back and they will try to transfer me to help. They transferred me, voicemail full. 1/8/26 - Called Urology Center. Advised that I am irritated that no one is calling me back. Person asked for my social and immediately transferred me to where I assume is the prescription office. Was able to leave a message. No one called back. 1/12/26 - Called Urology Center. Explained issue again. Advised that I do not want to be transferred as no one is calling me back. They asked what was going on and I told them. They said that they can email me the order for the blood test, however the prescription has to go through the prescription office. I told them that no one is calling me back from there. I was told they will send a message for me, and someone will call me back in 24 hours. No one called me back. 1/15/26 - Called Urology Center. Advised that if they are not going to call me back let me know and I will move on and let Kaiser know I need a new referral. They said they will transfer me to the Office Manager. Left a message. No one called me back. 1/20/26 - Today I called and cancelled my follow up for March 18th. Advised that the Office Manager did not call. They said they will transfer me to the Office Manager, and I left a message telling them that I know they are not going to call back. I would not recommend this place unless you have no other options. While you are there make them give you everything physical before you leave. If they push back refer them to my review.

I do not understand all the horrible reviews. My experience as the spouse and my husband agrees…read more100%, is that Dr. Larson and the entire staff we met with are fantastic. The support staff were professional and personable. Dr. Larson was on time, very professional and knowledgeable without being condescending. He fully explained my husband's condition (prostate cancer) and went over all the options and next steps. He also explained the reasoning behind the staging of the visits. Gotta say I really like him, not the dx, but when you have to go through a stressful diagnosis, having a trusted provider is good medicine. As far as the main office in Murietta, Dr. Talanki and Dr. Vemulapalli and the support team there, same feeling. Highly recommend this group.

My husband had bladder cancer. Larson did the surgery well EXCEPT the bladder infection afterward…read morewas ignored- " you're fine. It's normal " but urine was very cloudy , obvious infection at office, staff didn't test it or tell him. Saw him three days later, gave urine , obviously infected week after surgery but still no medication given. Five days later husband critically ill, admitted to LLUMC emergency five days, deadly form of bacteria, needed antibiotics iv in port in arm 14 days. The 4th (and 5th day) in hospital, Larson office called to say the urine test TEN days ago shows infection. Duh. Told them he's IN Hospital Critically ill. Next day called with same message, as if brain dead staff had told no one. Dr. Larson never called us, hospital, primary care doctor, no one. I told office, if Larson was My child, I'd spank him ! Such a jerk.