One would think with so many negative reviews, Quest's poor front end customer service would have been addressed. But since Quest Diagnostics is owned By institutional and mutual fund SHAREHOLDERS, you won't see any responses one way or the other. Shareholders only care about their bottom line, the powerful $. We ARE only a number to them. Some years back was the last time my son and I went there in person for lab work. My son requires regular labs for his issues, he is physically disabled and utilizes a power wheelchair. We had been visiting Quest for years prior to this day and noticed their scheduling skills began decline seriously and peaked at this last visit. We did not have an appointment which I don't think matters today whether you have one or not when it comes to wait times. We sat there as walk-ins for three hours. A mobile phlebotomist happened to be there (who also had to wait to drop off samples), and told us about the mobile phlebotomy services. We've been using mobile phlebotomists for years now. I'm making this comment today as I had to go in to pick up a specimen sample kit that was ordered by my son's physician. I thought that since it was requested via the primary care entity, and they did have the request, it would be waiting for me to pick up and go. NOPE. I had to sign in at the kiosk as if I had to do a blood draw and wait to be fit in amongst those with appointments. Not happening. I'll just make our medical advocate aware of the situation. I would highly recommend anyone needing to do regular blood draws, and even those who don't, to look into a mobile phlebotomy service's. They are in and out within five minutes, accept most insurances, affordable if they don't take insurance, highly skilled, they drop off the samples to the lab, and everyone gets the results, me included. The only way one could make a difference to try to get things changed in this instance is to hit the shareholders in the pocket..... read more

It was a horrible place to come without an appointment. Sat here for 4 hours. Still not a single name on the standby list called, and ive been next since i got here. No one cared or cares, and that's just how it is . Good luck! read more

This place is straight out of August 2020 when Covid was in full swing. Despite the president stating "Covid is over and here to stay" and the abolishment of mask mandates, this place still has the waiting room at social distancing protocols and still requires you to wear a mask. On top of that, the confirmation email they send you for your appointment states none of this so I didn't bring a mask with me. read more

Made an appt for 1040. We were almost 10 mins late, our own fault. Signed in electronically in clinic, and was called in less than 10 minutes. Lucy was our phlebotomist today. The blood draw was for my 3 year old. She was so calm and was so sweet. She took her time and explained each step to my little one which I think definitely helped in keeping him calm. My little one didnt even cry. She's gotta be the best phlebotomist we've ever encountered. I'm one happy mama. read more

First of all I made an appt for a location. They moved the building so I didn't know where to go. You can't call them because it only says this location is down. WTF!!!! After I finally asked around I found it and after driving around 20 min I was late and couldn't sign in. There is NO receptionist at all! They show two locations to make an appt and if you make it with the wrong location your F****ed. so frustrating !!!! read more

I miss the good days when this center was staffed with friendly people and you can walk in and get your lab work done. Now everything is electronic and you can only be seen if you schedule an appointment weeks out. Center is understaffed and not as friendly as they used to be. I would recommend another blood draw place if you need work do asap. If not, make an appointment and bring a good book because it will be a good wait. read more

Don't go for walk ins. They will say it may take 30-60 minutes but it's actually way more than an hour and a half. Make an appointment

Scheduling was easy online Check in online was great Less than 2 minutes wait time from time of arrival The only reason for the 3 star review was Ricardo (phlebotomist). He was a butcher! I've never had anyone stick a needle so harshly! I jumped in pain! I've been here before and it's been fine. Just stay away from Ricardo read more

I came early to my appointment, but I was skipped over because their kiosk system did not check my appointment in. There was no one at the front desk to help me. The employees, two different employees, told me there was nothing that could be done. read more

Rude front desk and very unhelpful. When you have an appointment they won't lift a finger to help and seer questions. I'll never use quest again. Where is management and customer training? read more

I'm going to have to go with 4 stars... I feel a lot of the comments are 100% correct however I don't feel it is all of quests fault. So I got here early, 525 at which I was the third person here. By 0600 when they have opened it was a line of about 10. They have kiosks to get people checked in, I don't see a problem with this as you get to wait sitting down. Also you know your place in line. When you head up to the counter to get verified that is when the take care of your case and labs. It takes a bit of time. People have to understand how many times they have to triple check main items. They went through all of the people by 640. People still keep coming in. So you can see where the backlog comes from. They have two staff from what I can see, one to draw and one to check in. I believe that both end up drawing after a good portion of the people are checked in. The staff was friendly and professional and like many guys I hate needles. In the past they have done a great job with the draw and honestly I believe that it is an issue with more people needing labs than anything else. The staff was not on their phones, but working constantly and methodically to take care of everyone. read more

Be advised! The entrance is on the back side, northwest corner of the building. Not marked well at all. DO NOT GO INTO THE MAIN ENTRANCE OF THE MEDICAL BUILDING. Park in the back. read more

This facility needs front desk personnel. People waiting can't get help causing a very stressful environment in the waiting room. Staff is unaware of issues in the lobby since they never take the time to check the front desk. Waiting for 3 hours and I have only seen 1 staffer, unable to stop for any questions. read more

Waste of time - technicians spent 20 seconds looking for an order - walked out without labs

Ok I am not a big fan of the kiosk but the staff in there are doing good work. I hope when they took away front desk reception they bumped thier pay read more

Don't go here if you can help it they are rude and let anyone behind there desk to search there document I went to my doctor and labs were not ready but my daughter who also went same time same place and her labs were ready read more

Terrible. Got there at 3:25 for a walk in blood test to see if I was actually pregnant and it was only one other person and myself there. I Believe I had a miscarriage last week so just wanted to verify. Sat there for 30 mins only for a male employee to come and say 30 mins later that they couldn't draw blood. This was the third quest I visited today that couldn't take me in for a simple test. read more

Had to get blood drawn here a 2nd time within 3 months and Christy was AWESOME! She made me feel comfortable and I barely felt the needle going in. Professional, painless, and quick. This place deserves 5 STARS!!! =) P.S. I noticed that the majority of negative reviews here are related to wait time for walk-ins. I highly encourage (and so do they) to schedule an appointment. I barely had to wait! read more

This place is a joke. I came on Friday as a walk-in, registered on their kiosk, and elected to wait for them to text me when it was my turn. My estimated wait time was 10 minutes; after over an hour, I went inside to check. Even though I'd received a text confirming that I'd been checked-in for the queue, my name had disappeared. They had no record of me being there. I was advised to "come back tomorrow." Dutifully, I woke up early the next morning to be first in line. After waiting in the cold for 30 minutes, a woman came out and informed me - and the large line of people who had assembled behind me - that they don't take walk-ins on Saturday. Many of us were incredulous, with one woman indicating that she had been a walk-in many other Saturdays (including last weekend). The employee said that she *might* be able to squeeze us in if any of the appointments were no-shows, so we continued to wait in hopes that would work. Five minutes later, she came out to announce that even that would not be possible, and that we should all go home. Let me be clear: there were NO signs indicating the Saturday walk-in policy anywhere, including on their website. I'm now left to wait until Monday, which is scary: I was depending on getting my medication, (which is based on my blood work) by Monday or Tuesday. I'll now be waiting at least a few more days for my meds, which is likely to make me very sick and unable to function well in the week leading up to Christmas. Quest Diagnostics should be ashamed. I will be reporting this to management. read more

Awesome experience! Very organized, and clean! I had an appointment and was in and out in 30 minutes! By far best location I have been too! Bonus the people are very nice too and respectful. read more

I was a walk in for therapeutic drug testing when asked why my time kept increasing was told appointments first. However everyone is a weak in. Will not use this location anymore. I asked ine gal coming back for lunch what's rhw hold up and never received a response. To Ricardo. Thank you very much for speaking with Dr. Mahrou office. You were kind enough to do so and kind enough to admitt that my order was there the entire time even tho part of the name was somehow cut off during the fax transmission. You , are truly appreciated. Because of your help after about 2 hr. Wait I give you and YOU ALONE 5 stars. You have integrity. Hope your coworkers will learn from you. So , again, Ricardo thank you. I believe you've also in the past had drawn blood work from me and did a fantastic job. Keep up the good work Ricardo but, never ever stop having integrity. read more

Had an appointment. Got there early. Tried to check in. No appointment in their system. UGG. Hostess said they were fully booked and I would not get in unless there was a cancelation. Got a text reminder from Quest reminding me how easy it was to check in with my phone. Tried to use that to check in, no appointment found. It is mid morning and they are already 5 people behind their scheduled times. I waited more. Over an hour later the waiting room filled more. I decided to call Westpak Labs in Murrieta. Walk-ins were available. I bailed on Quest. This was a total waste of my time. read more

This location is literally awful. Appointments mean nothing so plan to wait at least an hour and a half from your appointment time to get in. There is no one working the front desk, the staff is so unhelpful and they just ignore everyone trying to ask questions. If you're a walk in, don't even bother waiting you're just wasting your time. If you can I would go to literally any other location I've been here 4 times and it's been an awful experience every time. They're so understaffed here for the amount of appointments they offer it's insane. read more

Waited over 6hr to be seen, horrible service from medical personnel. I felt less of a person in their care. No one on staff was helpful to me or the 3 others that came in before me. Quest diagnostic in Jefferson ave. Temecula please look to better the company or look to treat all people fairly. read more

One way to detect a good business is their customer care. This particular group of individuals are obviously not caring towards their patients. They need more training in dealing with patients. It feels like they could care less and they hate their job. Please don't talk down to me and treat me like I don't matter. It really could be helped with a receptionist at the front to field questions and move things along. The technicians are perhaps overworked making them seem angry. A smile upon greeting your patients would be very nice. No one smiles and when you ask a question you get an eye roll. I tried to get an appointment but not one appointment available so by doing a walk-in you are already on their s list. Wait your turn and your turn ends up being two hours to pick up a specimen cup. Upon turning in the specimen will I be treated this way again? I really don't like the treatment for not having an appointment even though there were no appointments to be had. You used to have a reception person ( someone at the front desk) and things ran much smoother. read more

There is usually nobody at front desk to answer patients questions. I have had to help seniors with checking in. Clients in lobby keep interrupting employees who drawing blood. Both staff and employees are frustrated. Patients are unable to call a number to schedule appointment or speak to employee. App is frustration and I can't see how a senior can easily schedule appointment. Thank read more

I tried making an appt because I was given this lab on Friday to get my draw on Monday. No appts, but was here right when they opened at 6. Waited for hours. I don't get why you don't have the ability to accommodate appts and walk in's in a decent time. I usually always walk into the Hancock one and walk out within 20 minutes. I only used this one because they open the earliest. Maybe talk with the Quest on Hancock and see how they rock it, cause this one has way less people and takes forever! read more

Quest lab needs to get their act together. No one is at the front desk, questions seem to be a problem for ANYONE to answer. I have a stat order, made an appointment yet I cannot get in for the important test I need. They need a code but I did not get a code from your online appointment system. The online appointment system is extremely difficult to maneuver! Please make it easier. If I had known how hard it is I would be I would have gone elsewhere. Even those that have appointments are being called so slowly!! Hire more techs. Ridiculous!! read more

Today I was there totally an new experience especially Christine is so nice and she is expert draw blood so fast. So I give them five stars.Thanks! read more

Extremely easy, in and out blood draw. I got there a few minutes after 6am with no appointment. Check in was quick and easy, as was the blood draw process. I didn't catch her name, but she wears darker tinted transition-type glasses....she is so pleasant and friendly. That type of character and demeanor really help when you're at the lab, which is not the most favorite place to be for most. She was very accurate and gentle. Hoping I can get her each time I go. read more

Anna did our 4yo blood draw today and she was FANTASTIC. We were a bit tense unsure of how our daughter would react. But Anna's calm and friendly demeanor had all 3 of us relaxed and calm. We brought headphones and her sleep mask to distract her and she only whimpered slightly when the blood draw began. NO tears whatsoever. Anna did a great job explaining everything she was doing and needed us to do. She was upbeat and positive which kept us all feeling the same. Coming from horrible experiences at Kaiser with my oldest, I know how traumatic a young child getting their blood drawn can be for everyone involved. The experience at Quest today exceeded my expectations and ensured my little one does not have a negative memory of the lab. THANK YOU, Anna! Also, we were about 10 min late for our appointment but were still called within 10-15 min of our arrival time. The place was packed and many were definitely unhappy with the wait time (but honestly, they were Saturday walk-in's... what did they really expect??) My only complaints would be that they did not have their trademarked "Quiggles" available to help numb the pinch and distract the pain from our daughter. It's advertised on their site but doesn't show which locations have it. Not to mention there aren't any telephone numbers to call and speak with a live person WHATSOEVER. That fact alone made me want to request an different lab. I had to physically walk into the clinic on a day prior to our appointment to ask if they had Quiggles. Those few negative bits were quickly forgotten when we left this morning after a wonderful experience thanks to Anna. She was also the one at the desk who smiled warmly and greeted everyone to help guide them through the process. Overall, she is one of the best phlebotomist experiences I've had in my life. read more

They were really friendly and provided pretty quick service. I would definitely recommend this office for all of your diagnostic needs since they are very conveniently located! read more

Quest Diagnostics - Laboratory Testing Near Me - Temecula, California

Go to this lab at your own risk The phlebotomist stuck my arm WRONGLY It hurt real bad going into the middle part of my arm for to draw blood and deep. It was real red for a few days after and very sore. Now after 4 weeks I cannot bend that arm to put anything into my mouth. They are using new people who are not trained well and not experienced enough obviously. I dont think my arm will recover. Dr said he didnt think he could do anything about it. .when i recently asked for help with this other one happened to me before , 4-5 years ago. That wound by a phlebotomist with kaiser caused that one and it never had healed, it hurts when I use it all the time, 5 years later !!! Fluid is surrounding the deep wound. I had an ultra sound done. I had a ultra sound done on it. They said fluid was in the arm. But nothing was done to help me. every day.... Its still messed up. So now even after I warned the current phlebotomist about that incident she just ignored me and stuck me wrong. Screwed me up worse. I would put NO STARS but cant start a review on here without hitting a star. Do not let this place ruin YOUR life. I cannot use my left arm. !!! read more

Not the fastest laboratory if you walk in. They have not very experienced people in the front desk, extremely slow and poor customer service. I been here almost 2 hours, 2 other people walked out because they waited to long! read more

The live wait time on their television screen is inaccurate. Your name will disappear from that screen once the front desk person talks to you not when you are called back for labs. When I arrived, the TV screen said my wait time would be 7 minutes, however I've been here for over 35 minutes and haven't been called back yet. I don't mind waiting I just mind the deception of how long the wait actually is. read more

Another busy Saturday morning and not enough staff to handle the load. Typical for this place. It's so sad. Nothing changes because they don't care. We are stuck going where our insurance makes us go so there are few choices available. They got us by the .... nose. read more

The staff refuses to come to the front desk. They tell people appointment only and if someone doesn't show they will try to slot you in. Witnessed staff telling people the appointments wait in the car so while it looks not busy they are actually swamped. 40 minutes four staff members and not one walk in person was seen or spoken too. Poor service and health care. Lazy staff. read more

If there was a zero rating I'd give it to them. A late 70 or 80 year old couple "walked in" as walk ins are available. These clowns don't have walk-ins. The woman stated to me that walk-ins are only taken if there is a no show appt. Within 20 minutes of them leaving, we walked out and NO ONE was in the waiting room or patient room. Two employees including the woman who rudely gave me the walk-in policy was standing with their arms crossed laughing in the hallway!! Yup good old CA healthcare at its finest read more

I would rate this place 0 stars if I could. I made an appointment and got there on time, and what do you know??? The bloody place is closed. I spent 30 minutes standing outside and trying to call them. There is also no way to call them and reach a human being on Saturdays. If you are looking to get blood work done on the weekend, go elsewhere and hopefully they'll actually go to work that day. read more

The staff here is beyond rude. It took them 20 min to come up front and help me check in as a standby. The guys in the back would make eye contact but not come up front. Then keep talking to each other about their lives but not help anyone up front. And the lady who finally came up front and answered my questions was rude, abrupt, and kept arguing with me. Lady, it seemed like you hated your job, well i hated being here! 3 other people checked in while you argued with me on how to check in on your system. read more