Have come in a few times for lab work and even with appointment there probably still 20-30 minute wait to be seen. Don't make mistake of trying walk in because u will likely be waiting an hour or more. Waiting rooms are overcrowded but they are trying to get all seen. Good thing is they have locations everywhere but they all seem to have same issues. Good luck. read more

- Had a confirmed appointment - Arrived on time - Checked in per protocol on iPad - Name called within minutes to come back, sat in chair - Told our information wasn't on file, even though doctor office confirmed they sent it. Patient must have done something wrong?! WHAT?! We have ALWAYS gone to Quest, was turned away and told to go downstairs to LabCorp (which was closed) Called Health insurance -- they confirmed yes Quest, they tried to call location and no one answered (they said this is also typical) Called Doctor office - they confirmed yes Quest, labs sent. Health insurance opened grievance, seems this location is under investigation for bad practices. When they get busy and don't want to look up paperwork they just lie to patients, turn them away, and waste their time. I reviewed my account online and found that BOTH of my children had their birthday altered by 1 day. HOW ODD. This data discrepancy would definitely cause a mismatch in systems preventing correct records from being pulled. I hadn't touched my account in over a year and the last appointment was flawless --so what happened between June 2025 and now? Tried calling the Menifee Quest location this morning to report data discrepancy and verify if 2nd paperwork attempt was successful, no answer, when you select the menu option for "more help" it tells you to go to their website and HANGS UP. Save yourself the trouble, find another location, this one is severely mismanaged. read more

If you can avoid this facility i would highly recommend you do so... Not only is this location the most non customer friendly place but the Quest Diagnostics system is incredibly ineffective... read more

I originally had an appointment at a different Quest Diagnostics location at 940am. That locations system (wifi/internet) was down and they told me to head across town to the other location. I headed there right away. When I got there I had to switch appointment times, which ended up being 230pm. I also had a doctor appointment at 3pm so I knew I wouldn't make it if I kept this appointment time. I asked them if I just signed in as a walk-in would I be seen sooner. The lady said the lobby was filled with walk-ins already from the other location being shut down and those with appointments took priority. I wouldn't be seen sooner. I got in my car and started calling to see if other locations further away had any sooner appointment times. This was around 10:30am. I received a confirmation that the Menifee location on Haun Rd had availability at 11:40am. I confirmed that appointment and drove the 40 minutes to that location. I arrived around 11:30am, went to clock in and it told me I had no appointment. I waved down an employee and explained the situation. She tried looking me up in her system and said I didn't show and that I would just have to be a walk-in and the walk-in wait was 2-4 hours. I pulled out my phone, called the automated appointment scheduler, and had her listen to it verify my appointment was scheduled at their location for that date and time. She kept insisting that I wasn't in their queue and the only thing I can do was be a walk-in. I then asked to speak to the supervisor because she could obviously hear that I did have an appointment. She walked to the supervisor's door, then came back to tell me that they were on a conference call and said I could be a walk-in. I once again explained I drove 40 minutes there, had a verified appointment on the automated appointment scheduler, but she was unhelpful and wouldn't budge. This is when another phlebotomist, Tiffany, walked up and said she heard my verified appointment code and what was going on. Said to give her one moment and she would help me. Out of everyone in that office, she was the only person willing to step up to make things right. I rate her 5 stars. The office experience before Tiffany stepped in would receive no stars. read more

I had a health emergency this morning and found myself struggling to get the ER by foot. On the path to the ER I see an employee for this company. It was still dark-thirty and this bi*** -- excuse me, this person was sitting in his car reading his text messages. Suffice it to say, I was very worried about my very life and pleadingly asked him to roll his window down. I did this several times then I realized he wasn't going to roll anything down. So then I proceeded to loudly ask him if he could just watch me get to the ER because I was afraid I wouldn't make it. I had to do this several times. Then I asked if he would or if he would not, a YES or a NO. After an awkward moment I asked AGAIN. Then he reluctantly said yes. I felt relief and went on my way until I looked back to see he was no where in sight. I will never look at this company the same. If only this miscreant would have cared enough to represent this company through a quest of kindness and some integrity instead of feeling out the vexations of reading his boyfriend's texts. It would've made such a difference. read more

Was wondering if it was just me but then I see all the reviews and they are characterized by the same theme: lack of humanity. The culture here is just: "do as many draws as possible per day"... "get people in, get them out." "Don't listen to the patient when something goes wrong" "Don't ever admit you screwed up - we don't want another lawsuit." "If it's not on the system, I don't know what to do - I'm a robot." There has to be a better option in Menifee. read more

Had a appointment at 12:10 today. At 11:10 they text me they are canceling my appointment due to maintenance. I found another location and the system won't transfer my appointment from the other location here. So had to be a walk in. 2 hours!! They should take one appointment then one walk in who was scheduled but canceled. Oh the best thing the computer check in sai " Next time you should make an appointment ". read more

Quest Diagnostics - My cancelation text sent at 11:10 - Laboratory Testing Near Me - Menifee, California

if i could give negative stars I would. Unfortunately we did not have an appointment so we weren't first come first serve but there was times where they weren't taking anyone which should be the time to take people on standby. We waited almost 3hrs and still nothing. This is very unprofessional and not ok. Someone came out and read out names and that was it. We weren't the only impatient ones, so many people left. This needs to be fixed. read more

Hurtful plebotestimist. Slow check in. In spite of having appointments . Going back to Labcorp read more

horrible service, schedule in appointment when I was in they said they couldn't find my order, they told me to call my doctor and have them fax the paperwork again told me to wait 45 min to get a fax. Waited again and ask what was the faster way they provided me with in email, I emailed them the orders and told me again that it will take a while. i arrived at 9:15 left the place at 11am with no lab work done because they never got my paperwork. very poor service read more

I had an appointment, yes the lobby was full but I was called back @ a reasonable time after my appointment time, Karen was my phlebotomist & she was fast, nice & professional. Will be coming back to this location. read more

The nurse who drew my blood was very nice and it didn't hurt because most nurses take my blood from my hand and it really hurts. But the technician who drew my blood was outstanding. I didn't even have any pain when she did it. Highly recommend this company. read more

I don't get the negative reviews. It was pretty standard lol. I hate needles and stuff and the lady that did my sample was great close to home but definitely busy. Can't fault them for that though. read more

My quest was closed in Sun City so I scheduled an appointment here. I read the reviews after I had already made my appointment and I was nervous thinking about the experience I was going to have. However, my tech was Vanessa. She greeted me with a smile and had a great bedside manner. read more

Save yourself some grief & time and visit Labcorp on the first floor. Making an "appointment" is near impossible. Even with an appointment and arriving early, you won't be seen not even before ALL the walk ins because, you have an appointment. Even after being there more than 1 hour 40 minutes before my appointment time... I still was not seen on time, go figure. The waiting area is a cold room with kiosks. Filled with confused patients. I watched tons of people trickle in, many elderly who had no clue how to use the kiosks with no one available to help. Many who didn't speak English asking others in the waiting area to help because everyone behind the glass door is too busy. Half of the staff seemed bothered that people needed help. I am and have been in healthcare for more than half my life and this place is a disgrace. I definitely will not be sending any more patients here and understand why they get upset when sent in to Quest. 100000000% do not recommend. read more

My daughter 4 yo and I waited for two hours. 5am to 7am. No guaranteed for walk in. I do not know why patients in Riverside area always send their patients in terrible Quest Diagnostics. No considerations. There's one lady was very rude, we are just asking questions. Negative rating. read more

Today, 12/5/2025. My fiancé' had an appointment and was 10 mins late. Yeah sure being late is not good. Be on time. What if she had to come in and use the restroom? Only about five mins. You are telling me you couldn't see her after only 5 mins? She works as a teacher and it's hard enough to get appointments. But 10 minutes is not that long and I know for a fact there have been people that have been later if not the same. What's more is she was trying to explain to the person how her blood draw was time sensitive but you know she doesn't give a flying f*(k right? Maybe she could help her schedule another appointment or direct her to another quest that might be open on the weekend no, she slams the door on my fiancee's face. Who the hell do y'all think you are? You think your **** don't stink or something? Who the hell treats their customers that way? Fair enough she was late. But crap like this ****** me off. When you see somebody that you love constantly getting treated like **** by people and you finally decide that you're not gonna have it anymore. Whoever the hell was working today at that front counter that was rude to the one I love. Focus on not being a piece of crap to people. Lord knows you're probably not OK with your life sitting behind that counter for maybe 8 hours a day thinking you're better than people all because they didn't show up to a damn appointment on time. Work on your life and get the job you actually want jerk lord knows its not sitting behind a counter being a ass to people. read more

worst lab place we've been to. very long wait with or without appointment. Save yourself time and go somewhere else.

As long as you make an appointment you get in and out of there. Today Karen was very helpful my order had a problem and she called and took care of it. Friendly and clean location read more

I went in for a routine biometrics screening and was in an out pretty quickly. I did go in with an appointment which I would highly recommend! I have never been to a quest this busy before. Staff was very nice and seemed to work quick & efficient. read more

Came on Tuesday they missed to send a test that needed urine came back Thursday was waiting almost 2 hrs to be seen mind you all I had to do was give a urine sample.... Never again they are clearly under staffed and no one here is helpful they are very rude and just want to get you out read more

Horrible! I checked-in at 10am. At 2:45 I still had a way to go based on the screen- so I let them know I was running across the street to grab something to eat. No longer than 20-30min. Mind you I had already been waiting 5 HOURS! I went from #7 on the walk-in list to #4 in those 5 hours. Somehow, during those 30 minutes, I was called. They apparently called me and removed me from the list and told me I needed to CHECK IN AGAIN & START OVER I told her I had spoke to someone letting them know I hadn't eaten all day & would be back in 20-30 min... she shrugged & said "we're not to busy anymore it shouldn't be as long as last time." UNBELIEVABLE. I have no choice but to wait because I have a procedure tomorrow. This office is rude and unorganized. read more

Vanessa helped me. She's very bubbly and answers all your questions. She really makes the experience a great one.

Terrible location. Booked my apt for 3 for my glucose test knowing they closed at 4:30 because it takes an hour to test. They didn't call me back until 3:30 which would still leave me an hour to do the test but told me when I was in there they couldn't take me because it takes an hour. It was their fault they were behind! I still would've had time. The reviews here are terrible I should've known better than to come to this location. Never again. read more

This Quest Diagnostics location is pretty straight forward in terms of getting in and out and performing the necessary blood work quickly. But by all means, go online and schedule your appointment! Because you don't want to be part of the 26 customers/patients who were Waiting for Godot as "Walk-Ins" after me. I setup the Appt online, received a Text asking me my COVID situation/questions and then another, when I had Arrived. This is all incredibly easy. I was In/Out within fifteen minute. No exaggeration, see text photo. read more

I have taken my mom to this location 3 times in the past 2 months. This location is horrible. There is always a filled lobby - no available seats. The hallway is filled with the overflow of waiting patients, and the phlebotomists are extremely rude. This last visit really did it for me. My mom had an appointment and we arrived 10 minutes early and checked in via phone. When we got there, after waiting for 15 min. We were told they were running 50 minutes behind. When my mom was finally called, the phlebotomist named Arianna, proceeded to rudely hold a conversation with a patient for at least 3 minutes while my mom just stood there (my mom is going through chemo and has no balance). Arianna was rude from the start. I have yet to meet a worker there that has a decent bedside manner. They are definitely in the wrong field to be working in. No one smiles - they must all be miserable. There are so many patients who look fragile, yet are treated so poorly. In the middle of assisting my mom, she asked my mom in a condescending voice, how long she had waited. My mom told her, then she said "if your order says "STAT" on the form - you don't have to wait and gave us a look like - you dumb asses. So for anyone reading this - make sure to look for the words "STAT" so you can go right in without waiting. No one tells you that information when you are waiting. When she asked my mom if she was fasting my mom answered that she wasn't and that no one told her to. When I asked her if she was supposed to fast, she rudely answered that it was a general question. Lol. Like, smile people. Show some empathy or bedside manner. Fortunately I drive in from Orange (Orange County) and will be taking my mom to a Quest Lab near me for the next few appointments. I'm curious to see how the customer/patient service is near my home. A smile and understanding goes a long way to help make patients feel comfortable and relaxed. You do not receive that from this location. read more

I normally go to Labcorp to get lab work done but my PCP told me my insurance takes both so I decided to try this place out. She gave me my paperwork yesterday and I walked in today after fasting for over 12 hours. Pleasant experience as I walked in and only one other person was waiting in the lobby. Check in at the kiosk because no one is sitting behind the desk. It's fast and easy, then you can choose to wait in your car or in the waiting room. I chose to wait inside. My name was called in about 2 minutes. Nice! I go in and the phlebotomist took about 5 minutes to input my info manually into the computer. After that, she went to work. Stuck me and got I believe 7 vials of blood. I also left a urine sample which I was afraid I wouldn't have enough of. I went before I got there, but thankfully I came through with just enough, lol! I asked if they had any water to help me go, but they had to remove it from the facility because you know, COVID!! Within minutes I was done. The facility is clean, the process was fast and the phlebotomist didn't have to stick me more than once. That's a definite win in my book! I was in and out in about 20 min total. As I was leaving, there were more people coming in. Glad I got there before the pile up! Overall a great experience and I may come here from now on, as Labcorp usually has a few people waiting all the time. I recommend it! read more

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I love how Check in was extremely easy and not like a usual doctor's office where there's a receptionist. I got called within minutes of arrival. My examiner Jeanette made the whole experience so stress free. I usually get anxious at any kind of doctor office and she made me feel so relaxed and was so sweet. I will definitely come back to this location for future bloodwork. read more

Went to the office on Bradley Rd in Sun City, CA. Closed for a week plus due to elevator repair. Directed to office on Haun Rd in Menifee. Was told that office moved, but not where. Directed to Murrieta. If you must use Quest, be sure to call ahead, even if you have an appointment. read more

I had a scheduled 9:30 appointment this morning. The place was packed! There had to be about nine people waiting in the hallway because the room did not accommodate everyone. If you come as a walk-in, wait times are about an hour and a half. The phlebotomist, Reesa, called me back, never exchanged any polite conversation. Very cold work environment. I've been to the Quest on Hancock before, it is much bigger and roomier. The staff was much more friendly read more

Today had a Awesome Painless Blood Draw by Dawn. Care quality here is excellent. Place is always clean and the staff here is very efficient and friendly.I have been using this location for blood tests for years. I always use the Quest App to schedule my appointments. Check in with the App is easy. Just push one button on your phone screen when you arrive to check in. Then wait for your name to be called. Thank you Dawn for the painless experience. read more

Worse quality, worse service, under staff treats seniors terribly, handicapped parking terrible!!

Was able to make a same day appointment. Walked in to the self check in, was super quick and easy! Got called in pretty much right away. Jasmine was super nice and got it one poke. She made us super quick and really easy. She was very nice! Took good care of me and got me in and out of there. read more

I had a appointment today at 10:40am. The online system allowed me to check in 10 mins early and said I could go to the waiting room and have a seat which I did . After the 5th person that came in after me was seen and left I decided to finally ask one nurse was extremely rude and said she would check on it, but she has a patient one of which has just been called. When the second assistant Vanessa came to the door and called a patient. I asked her the same thing even pointing out that my name has been number one on the queue for what was now 30 minutes. She said she would check on it and proceeded to go inside when the third nurse came to the door and I'm so mad I did not get her name. She was extremely nice and helpful. short bleached hair and dark skin complexion. I proceeded to tell her the same thing even pointing out that my name again was on the screen. She immediately said oh no, and no one's called you Vanessa standing there helping yet another patient sign in then said oh I called her earlier before her time and placed her on pause. Can you go unpause her and put her back in the queue, I looked at Vanessa very puzzled because she didn't say that when I asked her all along knowing she was the problem. Another nurse finally came and called me back. Meanwhile, the very helpful nurse did come back and apologize and said she immediately unpause me and put me in a queue and was glad I was called up. Vanessa standing there and never apologize or saying anything. Soon after while, getting my blood drawn by the station by the door, another lady had the same issues and said her name had been on the top of the list for a very long time low and behold, it was again Vanessa. This office has got to do better. Everyone makes mistakes, but an apology can go a long way not just a disregard. read more

I wanted to drop off my son's specimen bc I was told I can go to any Quest Diagnostics to drop it off once I collected it. I go to this one and check theat the kiosk to drop it off and I waited 10 minutes with no one in the room. People started coming in to check in and after 5 people, one young chick with glasses and hair up opened the door and I told her I am only here to drop it off and she told me I have to wait on standby anyways and then went to take the other person in. I am so frustrated. It's not like I was doing any blood work or anything, just a damn drop off. This place is ridiculous. I would rate this place negative if I could read more

I scheduled an early AM glucose tolerance test that required me to fast for 8 hours prior. When I arrived, the tech asked if I ate already, and I said that I'd been fasting for the test. She told me to go eat a meal and to return in 2 hours to have my blood drawn. I did just that. Several weeks later, I get a call from my doctor indicating that I was given the wrong instructions and that I was not supposed to eat prior to the blood draw. My test results are now incorrect because the technician gave me the wrong instructions by telling me to go eat. Now, I need to take more time off work and get a second blood draw, which would have been unnecessary had the technician been more competent. The amount of incompetence is so frustrating and it makes me wonder what other errors this Lab is making! read more

I do not recommend this Quest Diagnostics location. I had an appointment for lab work and I had the doctor's request order on my phone and they wouldn't accept it. I had an appointment and I got a text to a link to check in but they said I should didn't have proof of the appointment. I showed them the appointment code that was sent to me via email but they still told me to have a seat and made me wait as a walk in. read more

Quest Diagnostics - Laboratory Testing Near Me - Menifee, California

The Bradley Road office is old small has one bathroom but the staff are very friendly. Now that leaves the Circus on Haun Road. You can make an appointment and they cancel it in the last minute due to Building Maintenance issues. I mean "The Last Minute "! read more

Tried to make an appt. for 2 days, but your system did not work!@!! Did not have appt. Showed up at 5am today. Waited until 7am while all patients with appts. were called ahead of me. This was ridiculous. I left without getting tested. I am angry and very upset. Anthony D'Agnenica read more

Worst experience ever. They need to open more locations in this area. The check in process was messy. They should keep the kiosks but have a person there for back up. I read my appt time wrong so I was 20 min late, my fault. I had been fasting and I travel for work so I had to wait. That led to a 2 hour wait time. I told the 1st nurse that I had small rolling veins and where to prick me. She did not listen and kept blaming hydration. She put a heating pad on my hand. I told her I would have brought my water in if I would have known that I was going to wait two hours. I did not want to go out and get it as I may have missed my name being called. The second nurse came in and I told her where to prick me. She did not listen either and both of them were in the wrong area. They kept blaming me. Finally, a third nurse came in, and I gave her the same spiel on where to prick me and where the veins are, she was able to make it happen. Kudos to Karen at this location. She is the only person that knows what she's doing. My hand now has 2 bruises on top of it. read more

Quest Diagnostics - Bruised hand with veins - Laboratory Testing Near Me - Menifee, California