I use this location for all labs in our family and have been treated great. But wanted a special shoutout for Karyna. She was super helpful when another employee, unfortunately didn't explain a Kit we were provided . So thank you to Karyna. You were awesome read more

8/15/24 today I came for lab work(made an appt). The tech started to take my information, and I explained I wanted to add a test. I explained that I would pay cash. she told me that I would have to go back to waiting area & register for it on computer. I said no problem. She told me I only had 10 min to accomplish this, otherwise I would have to register as a walk-in pt. There was NO staff in the waiting room to help with this process. I tried to register on my computer, but the app was confusing & there wasn't a place to order the lab work. the teck(Wendy) came back 17 min later and told me that the time was up and I needed to register as a walk-in! I did so @ 10:30am and the new time for blood draw was 1:50pm!!! As a doctor I can tell you this is the most disorganized, unprofessional, and disrespectful medical facility that I have been a patient. Do not come here!!! Go to Labcore. read more

Dawn what a true professional you were this morning at my 8:40 am appointment. You showed true customer service and hit the vein on the first try. Keep up the awesome work. read more

100% disabled veteran treated terribly. Rude, incompetent staff. Quest extorted $300. From me threatening to send me to collections even after being fully paid by the VA. Legal action to follow. read more

Everything is done on a computer and/or phone. When you walk in it's a tablet you sing in on. No one to ask if there is a problem. Every time I go here I see people struggling to put all their information in, photo in, insurance etc... I could not imagine if my mother had to do all that. It's disappointing and disturbing to see the lack care given to people. The only reason I gave ** is because the Techs' are nice once you actually see one. read more

This is the worst phlebotomist facility in Riverside County,my 75 year old Mother had an appointment arrived at 10am because this bunch of imbeciles would not accept appointments.It wouldn't have been that bad but she was fasting the whole morning and afternoon and while waiting she ran to the bathroom and when she came back they said "you lost your turn because you did not answer when we called your name,now we don't know when and if we'll take care of you".What kind of stupidity is this? She was there for 3 and a half hours and still she did not get her blood drawn because the Queens and Princesses were leaving at 3pm and did not "feel" they would be able to accomodate my Mom.End result:complete and total disregard for a recent spinal and double knee replacement surgery patient,if this is not a perfect example of inept negligence by its entire staff at a Medical Facility I don't know what is. read more

Quest Diagnostics - Quest Diagnostics:a place where live nightmares are given free of charge,whether you ask for them or not. - Laboratory Testing Near Me - Menifee, California

We are in the waiting list since 10:15 am with my 84 year old mom. Staff said they will call appointments in between. We are still here and it has been two hours . Sad part is when we inquire when our turn is . The staff gives an attitude and plainly states. Next time get an appointment and you just have to wait when we're all done . I guess they are not human read more

Location is clean Service quick and professional Plenty of parking and easy to find Had an amazing experience with Karen. This was my first time here and having labs done outside of Kaiser but she helped me out tremendously. Was kind and offered above and beyond service. She not only checked me in but was also the tech to draw my blood. I'm not a fan of getting blood drawn due to little vein but WOW, no issues . One stick,no pain, in and out withing 15 minutes!!! read more

Don't come in as a standby, we came here as my mom just moved from Missouri back to California and her doctor needed blood work, they didn't tell us to make a appointment, well we knew we would have to wait (totally understandable) but they Lie, one of the lady's that works here is rude as Freak, they told us that we have to see if anyone didn't show up for there appointment and if they don't then she will get her blood done, I said and how will we know that, she said to look at the board, ummmm lady do you think I know all these people? My mom is still number one on the standby list and it's been over 2 hours, I go to lab Corp and don't have these problems even when I've had to wait! I then ask another lady about it and she gives me a whole different story! This is also in Menifee read more

They lost my results. And when I try to reach someone via phone, it's nearly impossible to talk to a human being. I had to go to the billing department. Only for them to transfer me to a separate line, then they had to transfer me again. I've been on the phone for at least 10 min. read more

I had excellent care from Dawn today! There was no long wait and she was very friendly. Holly Suhi read more

You make an appointment. You arrive on time and you still wait over 30min. The employees are rude. Terrible customer service

We would give this rating a negative if it was available. This is meant to be a warning to choose another place for lab tests. My husband (Hispanic) had a terrible experience with a phlebotomist by the name of Anna (refused to give her last name) at Quest Diagnostics yesterday. The blood draw did NOT happen because she rudely said "we don't do those tests here". In fact: Quest does have a contract with this specific company to do this specific test. She started out rude and became offensive. We had been going to this location for a long time and had great care. It is a shame that one person can do so much damage to patients and a company's reputation. Her supervisor told me that the blood draw would not have happened anyway because the appointment was 12:10 which is after their pick up time. The pick up time does not matter; I brought a kit that was to be mailed and not processed by Quest. She seemed to dismiss the problem as insignificant. Sincerely, Janice Renteria, MBA, RN read more

Horrible experience. 2 plus hours of waiting in a hot hallway. Ended up leaving because newborn getting frustrated. Needed to get results expedited for doctor and I was told the people who drew blood went to lunch. This is a Garbage office, I left and found another. read more

This Labcorp did not do one of the tests the doctor asked for. Additionally they charged my husband $80 copay...even though routine lab work is supposed to be NO Charge! I tried calling to talk to a supervisor and no one has responded. I'll be looking for a different lab read more

Every time I go to Quest for lab work and no matter the location-- all of the Phlebotomists are welcoming, caring, friendly and respectful. Thank you all for the outstanding services that you continue to give to me and everyone else as well. read more

Love the automation, however I do see some older adults struggle to check in. The three times I have been were great. I was in and out in 10 minutes today. Special shout out to Maria as I felt no "pinch" when she poked me and the first time ever there was no sign of blood on the bandage. I have a huge fear of getting my blood taken and each time I the ladies have made me feel comfortable and have been pleasant and professional, thanks Quest! read more

Terrible. The girl who helped me looked off that bat mad. Gave me a ten minute grace period to wait in the lobby and look for my order(my md did not send it over). Found it under the 10 minutes but she did not come out to check. Had to press the help button and the girl re-added me to the waitlist. I got seen ONE HOUR after my appt. I was here ON TIME and I found my order UNDER THE 10 MINS. Guess I will be driving to the murrieta quest, much better there. read more

Never ever will I get labs done here again... I had changed to Cobra when I lost my job.. so my claim was denied in the interim.... they billed my credit card for $320 from a previous visit six months earlier without authorization from me! I did not provide them with this credit card at this visit. So I guess they keep your credit card information and bill without authorization. Fraudulent company!!! I called the Supervisor... she was nasty and hung up on me... read more

Very organized and easy to understand...made appointment day before and was in and out in just a few minutes...Tracy has exceptional people skills and is very skillful at her job... read more

I had an appointment set for today I had booked last week for blood work that requires fasting. I always use Maps to find my quickest route, which was 13 min via the freeway. However, there was either an accident or construction that added an unexpected 20 minutes stuck in traffic. I called the phone number listed for this Quest Diagnostics location to inform them of my situation, however, there was no option to speak to a representative within the office. Only options for listening about directions, how to get results, etc. I even called twice to make sure I had heard right and didn't miss an option. When I arrived, there was no one to speak to, only iPad screens to sign in. After signing in, I was alerted that I would lose my appointment time due to being late and would have to go on the stand by list for my fasting appointment. As I sit in their waiting room, I'm currently shown 1 on the standby list, but haven't been called--several people have gone before me (many on standby). Once again, there is no one to speak to regarding this. QD has completely taken out any human interaction with their automated process. I have no estimated wait time, I'm not even sure if it's worth me waiting for my blood work at this point (40 min now). Because of my fasting and health issues, I've begun getting migraines I can't take medication for because I have to wait an unknown amount of time for my blood work. In addition to this, of the very limited human interaction I've witness by the workers here (they occasionally come out if they note an issue with someone signing in), they are very rude and impatient. It should be noted that the patrons here are older and seem to be struggling with the automated technology since there is no physical person to assist them with signing in. If you have the option, I would chose LabCorp--I was automatically signed up with QD from my provider. I have two stars because their facility is clean. Photos: my name #1 on the stand by list 30 min apart while the names listed below had been helped out of order. read more

Pleasantly surprised! What an all around great experience today. Based on some pretty harsh reviews I was nervous but decided to go anyway. I went at 6:30am with no appointment and only had to wait about 5 minutes!! The phlebotomist was really great and professional. I wish I remembered her name. This is a good Yelp lesson - you can't make everyone happy. And when people are unhappy they want to be heard aka leave harsh Yelp reviews. I had a great experience and thought it would be good to help yelpers make a wise decision. This place was great- worth utilizing. read more

Wish I could rate with no stars but i'm not that lucky. I set an appointment last week via phone for an early morning appointment and still was waiting over an hour just for them to collect my insurance info. Whoever was working the front was selective with who they did temp checks with. Definitely do not recommend this location, no matter what time you come or if you set an appointment ahead of time. You are not a priority here. Please fine another location for testing. read more

I love this Quest. Every time I've been in for a blood draw they are efficient, professional, and enjoyable to talk to as they draw. I've been to other places to draw blood and have waited over an hour even with an appointment. This place, I'm in and out within 15 min of my appointment. The mobil check in was great too, didn't even have to go in the office until they called me. read more

Easy, online check-in upon arrival. Took us ahead of scheduled time. Regina was excellent!!

Lab test done on 1/23/23, to this date, 1/31/23, result is pending, still in process. it's over a week. I called all numbers I can get a hold of and can't get a live person! tried the online messaging and chat, several times! recvd no response! this place does not have good customer service! They should be accessible to patients. I will transfer to Labcorp! I've had enough of this place! read more

I went in with a 9:45 a.m. appointment. They told me there were no lab orders. I called my doctors and they told me that Quest has a problem losing lab orders. She re transmitted them. I went in to ask if they were retransmitted and if I can be seen since I already had an appointment. They showed me the lab orders that were retransmitted after a lengthy wait.The staff were very rude. They told me I needed to sign in again and be seen as a walk in. They made me wait until I couldn't wait no longer because I had to pick up my son from preschool. I made the appointment just because I knew I was short on time. This office is a joke. I have not had any issues with the Quest Diagnostic on Bradley. On a side note, while I was there, they were very rude to a white, disabled gentleman with a false leg who did not have a mask and told him he needed to go out and get his mask. They didn't have any to give him. However another Latino gentleman was taken into the back and kindly asked if he had his mask and then said they would find him one. It seems like they choose who to be nice to. read more

One of the worst places for blood, urine or other medical appointments! This place should be shut down and place with new staff and a counter with a human being to ask questions or get help with administrative matter(s). read more

Difficult to get a live human on phone. No telling of wait times fod walkins or.otherwise. autmation gone amock

While experiences at the lab are generally not bad if you make an appointment online, the lack of ability to speak with a live representative on the phone is unacceptable. When you call, a recording gives you an option of about 8 topics to select. The questions I recently had did not fit any of the topics. I will have to go to the lab to ask my question, and the people who work there are usually very busy and don't appreciate interruptions. I've not been in this situation before, but have observed staff being short with some patients. Not their (staff's) fault! Provide someone to help people. It is very poor management to have ONLY online or automated scheduling and only electronic check in. As omnipresent as Quest Diagnostics is, there are other labs in my insurance network that are nearby. read more

It's been a week and my Dr. hasn't received my results. Lab Corp never took this long

If i can give "0 Stars" i will 1st time i go here because my daughter's doctor requested it, but you walk in and all the staff have attitudes, like they hate their jobs, no smiles no welcome in, they don't acknowledge people who are waiting, the receptionist/front clerk seems mad and upset when elderly patients have questions or don't have their medical information right!!!! The main issue with that is that the waiting room is small and we can all hear the conversation because she is LOUD! No privacy what so ever!!!!!! I guess i have to go there when the doctor needs a lab test from us so hopefully we don't need any more because i don't want to go there again! read more

Great staff. Staff is friendly and fast. Which is really great since most people are on a time crunch. However, I do believe it's a disservice that they use higher tech to check in. Most patients there are of older age and have trouble checking in. They don't offer any other type of check in and personally I think that is not right. My mother and I have gone before and she has personally had trouble checking in. I also have seen it first hand. read more

This place needs help. Quest! Get over here and hire some people that care about having a job in healthcare. I called three times trying to get my paperwork faxed and told them that I'm a "cash paying" customer and I have no insurance. None of the three times did they tell me that they don't accept cash. So I wasted 40 minutes for nothing. They also couldn't tell me how much it would cost for one blood test of my vitamin B. The woman said she didn't know until the Dr's office informed them of a discount. I repeated that I have no insurance so I probably won't get any discount and asked for the price so I would know how much it would cost. She was kind of irritated at me. I didn't get an answer for two days. They lied to me about the hand sanitizer. They said they were working with the manager to get some. When I spoke with the manager she said that was absolutely untrue and how there should be two out on each counter. So I'm going to find another location. I don't trust these people and I'm pretty convinced if I go to this location they are going to purposely collapse my vein or something! People shouldn't have to feel scared! :( read more

The best diagnostic quest I've ever been very professional and they know what they're doing very close to my house very convenient

My doctor needed a stool test for diagnosing my miserable debilitating condition. Having no control over bowel movement timing; it was late afternoon before bringing to Quest. I'd tried to find information about how to process/deliver the specimen - couldn't. I'd called for assistance. No live person answered despite multiple attempts. I listened to the automated "assistant"...also no helpful information about my need. I drove over to drop off the specimen close to Friday closing. Took several minutes to fill out the online entry system. No option to actually speak with someone to make sure I'd done things correctly. Then I was taken back to a room, which I thought odd because I knew it was nearly past business hours so didn't expect the labs to be drawn that day. Just wanted to turn in the specimen to hopefully learn what was plaguing me. She rudely stated she wouldn't take the specimen (it was in an unused sterile specimen cup from a prior testing need). She took out a grocery bag and sharply tossed in items, lab kits, tubes of stuff and sent me on my way - with the requirement that I was now the lab tech. Hence my specimen won't be in the lab until Monday = 4 wasted days followed by the 4th of July holiday....when do you think I'll get results?...and I'm supposed to be on a plane next week. I won't be returning- there are many other lab options; although not one open on the weekend. read more

Went to the Menifee office yesterday . Took me to a room before my appointment time and I was out of there in a few minutes. The lady that drew my blood was excellent read more

Just left the Menifee office.. Not a single complaint from me. The staff was was friendly, helpful, courteous and professional. Office was clean and organized. Only complaint is the exterior of the building does not show the name (Quest Diagnostics).. read more

They are extremely slow on test results. I have been to other labs in same building and received results the next day. My status is still not tested and I went in yesterday morning. I will never use them again read more

This place is great. Fast, friendly check in. Anna was super at drawing my blood quickly and not hurting me. I dont know why it had such bad reviews. I will come here again when i have to do labwork! read more