Texted me at 430am to push my appointment 1 hour later I have MS, and that is unacceptable. They did their best to make it right, and I d very much appreciate that. Thank you and I will see you again, thank you. P.S Especially the nice young lady that opened the place up. She is so cool. read more

Wish I can put them 0. Menifee's new location is SO unprofessional and they don't do their job correctly. My husband had this simple xray done to be done and they did it incorrectly, it was so simple for them to have followed what it said on the order. It was right there...We gave them the form that obviously stated what the provider wanted to check him for. Also the radiologist as to why he didn't even check if he was doing it right since he was in a hurry. We found out until his ordering provider told us they did it wrong. So He had to go again to complete it. And they have not gotten back to us neither with the report or with the right images. The provider's office and I have called multiple times... its been over a month now, and this is them acting like this when it was their error... smh. So frustrating, since this is prolonging my husband's care. Follow my advice and just not go to this specific location. read more

Temecula Valley Imaging - Next to the medical group - Diagnostic Imaging Near Me - Menifee, California

I was on hold for 30 minutes while attempting to schedule an appointment. Then decided to go in person and after waiting in line for 20 minutes in person, I finally spoke with someone who answered my call. The representative was from an overseas call center and spoke with a thick accent, making communication difficult. They requested medical codes and informed me that no appointments were available for the next three days, which I find unacceptable. Due to the disorganization in the waiting room and the challenges I experienced with the appointment scheduling process, I decided to cancel my appointment. read more

Temecula Valley Imaging - Cancelled my appointment - Diagnostic Imaging Near Me - Menifee, California

Don't waste your time to make an appointment. I have PPO insurance and was in need of a CT scan. For the past 3 months I have been trying to get an appointment with radiology. Temecula Valley Imaging in Menifee has given me a different excuse every time I call. It appears as though they are overwhelmed and do not know what they're doing. They told me my referral was pending with my insurance. I waited for 4 weeks and before calling again. They gave me the same excuse when I did. I decided to call my insurance. To my surprise, my insurance company never got the request for approval. Then I called back and Temecula Imaging said they needed the doctor's clinical notes. I called my doctor and they sent it to them by email and by fax. Both my doctor and my insurance company have said they should have no problem because it is a PPO and should be approved. That has always been the best part of my insurance. After this runaround, I called Temecula Imaging and asked to speak with a supervisor and they connected me back to the main line. Never in my life have I seen such a lack of care. I will be filing a complaint with the CDPH. read more

Went in for X-rays, the lady in the front is nice. The xray tech is very rude, and does things like he is in a rush. No sense of empathy if one is in pain. Normally there is a lot of people there waiting to be seen. Last night, there was only 1 more person waiting at 6:00pm. The interior is very dirty and outdated. Because of the xray tech, my family and I will not be returning to this location, I rather drive further from home. read more

Can you please fix your X-ray machine? it's been weeks and I cant drive to another location. it's very inconvenient. read more

This place was quick and easy! The girls up front were super sweet. The only shitty thing was parking in there was a hassle!! I came in for an X-ray no appointment and was out within 30 mins. I was a little skeptical because of the reviews but it was definitely not a bad experience and it's close to home! read more

This facility might be the worst organized, most mismanaged I've ever seen. For some reason X-Rays are "walk-In" When you come in, you're told they are backed up and it will be 40 min wait. Okay, but they have your place in line, they say. Well no, not really. So when you come back from Starbucks or waiting in your car, they check you in again and then it's another 90 mins. No exaggeration. If you need an X-Ray, DO NOT COME HERE. Go to their Murrieta location. Look at all the One Star Reviews. The positive ones all have appointments. read more

Temecula Valley Imaging - Diagnostic Imaging Near Me - Menifee, California

Appointment is the way. Fast check-in, minimal wait, fast out. Everyone was friendly and efficient.

Amazing and fast process, i recommend coming here, everyone is very friendly and helpful. read more

Temecula Valley Imaging - Fractured pinky toe. Amazing and fast process. - Diagnostic Imaging Near Me - Menifee, California

I've called multiple times and they've called me as well to set up an appointment only to be told I can't get an appointment until my insurance approves it. I also have a ppo. But the imaging center never sends the referral. It's been almost a month. My insurance does not have any record. The Radnet says "we'll follow up with your insurance" and never send it in. This is the 3rd time read more

My doctor sent a stat MRI and they couldn't get me in for days unless i wanted to drive 50 miles from my house. A stat MRI needs to be done in 24-48 hrs and they refused. Would not recommend your dr sending it to them. Now having to go to the Hospital for the MRI because they failed to get me an appointment that was urgent. 0/5 stars for them read more

I could write a book about how miserably unprofessional the individuals are that run this office. If you go in and wait, wait an hour to see a technician there's no indication of any remorse, we are just accepted because we need their services. I unfortunately made the mistake of being 10 minutes late, and they refused to see me saying I would have to reschedule the young man at the front desk was dressed like he was ready to go ride a skateboard and showed absolutely no medical professionalism. When I asked for the manager, I was told that they were not there, can you imagine an office, doing medical test and not having a responsible manager on site. I am never going back and would not recommend anyone except a referral to this Menifee location. Go somewhere where you would be shown appreciation and professionalism. read more

This place is very unprofessional, my appointment time was at 7:25am. The door was locked when I arrived and the door was not opened until 7:40am. The person who opened the door did not say a word or greet anyone waiting outside. There was 2 other people waiting outside. I was not seen until 830am and there was about 8 other people waiting to be seen. When I was finally seen they called me and another person at the same time and everything was rushed read more

I would rate a 0 if possible . Cannot schedule appointments for XRays . Not online , not over the phone , not by Doctor request , Nada , nothing . Walked into office last week on Newport road to book appointment in person , 3 women behind the counter , all gossiping and not very friendly or helpful. Like a high school girls lunch table , Yada, Yada, Yada. 2nd location exists in Menifee , cannot book X-rays there either. Menifee location would have you drive all the way to San Jacinto , Murrieta or Temecula. All with gas at $6 per gallon. Hell no ! Menifee demands that you show up at 700 am and wait in line for an appointment that day , Who has time to do this and who wants to again pay for fuel 2x to show up later the same day for your service. A Xray provider that doesn't book appointments ?? Stupid . Solution : boycott this company and ask your referring doctor to book your needs at a different provider. Temecula Valley Imaging you SUCK !! read more

Never going here again appt got canceled for being 8min late. No courtesy call when I'm driving 30miles away just to get here.

The most unorganized place ever for walk in X-rays. I have been trying to get x rays for three days now. Each time they say it's over 2 hour wait no biggie. I'll come back later. You can't do appointments either. So I come at 8:30 when they open. It's not 10:17am Only 14 people here. Anyone coming right now are being told by the tech you won't lose your place in line. The line isn't even moving. If you don't have your order in hand or fax they won't have a way of getting from you. No email and they don't have a fax in office. Do yourself a favor and go to the Murrieta one. It's to late for me. I'm waiting this out. read more

My mother is 90+ years old. Her doctor ordered a stat chest x-ray. We arrived at this location at 11:00 AM and told by the front desk person. that the x-ray tech would not be there until 12:30 PM. My mother and I arrived before 1 PM and told to return at 3:40 PM. I became unhinged and asked why she didn't make an appointment the first time. She replied there was no tech and I could go to another facility. Before retirement, I worked front desk for internal medicine and never spoke to a customer like this. Very uneducated. read more

Ingrid is incompetent for running the front desk. When asked to assist with a straightforward task she will run you in circles before addressing the main focus. She waists time for herself and others. My experience with the front desk has made me look elsewhere for service. read more

I came in for a lengthy list of walk in X-rays and the front desk women were all so pleasant, helpful and caring for every patient that walked in, the X-ray tech Daisy worked so quick and efficiently she was so so so nice, helpful and accommodating. I love when I run into techs that enjoy what they do. Love this location. Great experience. read more

Just went to Menifee location got there at 3:00 walked in and was seen in less than 15 mins. The front desk lady was very friendly and so was the technician.The office lady was very helpful. read more

The Scheduling Department is very sketchy at best. Once you arrive at an appointment all systems are great.

Weeks ago, I scheduled an ultrasound at Temecula Valley imaging. As I always do as I scheduled my appointment, I put it on the calendar of my phone, date and time and my appointment was at 11:45 AM. Early that morning I received a text from Temecula Valley saying be at our office at 3:10 PM, this is on a Friday afternoon at the busiest traffic time of our community. Due to traffic I walked into the office, I gave the young man my name and his response was your appointment was at 3:10 PM and your 10 minutes late we can't see you today. You'll have to reschedule. I asked him and he said we close in 10 minutes. I made it very clear to him that this was not fair or reasonable, the last scheduled visit I had here. I waited in the lobby over an hour until the technician came out to get me. I asked for the manager and was told that they are not on site, I asked to speak to the ultrasound technician and they refused to come out and talk to me. The young man then called the manager and the manager told him that I could drive South to their Murietta location. I was seen at this location by Luis who conducted himself like a true professional. My complaint, typically when you go into and you are asked to wait, the staff shows no concern about your time restrictions typically they will ask you to be in the office 15 to 20 minutes prior to your scheduled appointment. I was 10 minutes late the young man at the front desk, dressed in an old T-shirt, and Levi's showed absolutely no medical professional experience and showed total disregard to me as a patient who was in need of medical services. The fact that the management of this company would have someone like him out front representing the company is absolutely shameful. I will not be going back and I would not recommend anybody to accept a referral to this location. read more

Walked in for a chest XRay was told it would be 1 hr & 45 minutes until I was seen. I thought okay no problem I will wait. After they called 4 names & people had already left etc. The very nice technician asked me for my name she went to get my order was extremely nice and I got my Xray done with in about 30 minutes time. Best part my doctor called me 20 min later to say they had just received my results and xray was negative. All this took oh 1 hour & 15 minutes tops. Thank you Lord!! read more

I have been coming here for years! So busy most of the time, but they operate so smoothly. The front desk lady, crystal, and daisy the technician are always so sweet and professional! The other front desk lady was also nice!! read more

Today was an outstanding experience here. My doctor was supposed to send over my X-ray and they did not. The front staff called my dr and got my order so I could be seen. The older lady went out of her way to go get a lady from her car with a wheelchair and brought her into the office where I had never seen such accommodation at any of my Doctor's offices like this. I highly recommend going here for your exams. And for the clients who were cursing at them . Shame on you. Those poor girls didn't deserve that type of behavior. I bet if they could make appointments for patients for X-rays here I'm sure they would. Thank you Ladies ! read more

After calling this location, then being on hold for 30+ minutes I was told the next opening was at 330, but we don't take appointments over the phone. It doesn't make any sense. So I asked to speak to the office manager. The receptionist said please hold on. Too myself I'm thinking...again? So after a few minutes the same receptionist came back on the phone and said "I'm not supposed to do this but I'll put you down for 320". I arrived around 130 because I was already in the area then I checked in I was told there are 2 people ahead of you and each exam will take an hour, so basically I have a 2 hour wait, even though there's only 2 people in the office. Personally I wouldn't come back to this office they seem kind of sarcastic. In my view why would you leave someone on hold for so long without coming back on the line and say. Something read more

Beware of these offices! Not only are they incorrectly entering orders they are also giving incorrect results. I was sent to the Menifee office from Urgent Care across the hall with a Stat ordered X-ray for my son's arm. They do not take appointments for X-rays and the wait time even getting there early in the morning was already 3 hours. With the stat order they first said we would get results by end of day. Since we didn't get the X-ray done until after lunchtime they said it would be 24 hrs, by lunchtime the following day. After 24 hours we tried to call the office, but their system does not put you through to speak with anyone. Since I still did not hear by the end of day, day 2, I went in when they opened on day 3. Not only was the order not read yet, it was entered incorrectly and not marked as a stat order like the doctor had clearly filled out on the form. She said it was a common problem with one of their staff, that they were regularly not marking urgent doctor orders correctly. That means lots of other people going to that office with urgent orders aren't getting their results either. She said no one was available to read it and I would have to go through their Cal Oaks location to fix it. Cal Oaks first told us that they would send it immediately to be read and we should know within the hour. After giving them an extra couple of hours we called back only to have them keep telling us to wait longer and longer. Five hours later, they said the radiologist would not get to it by the end of that day either. When reminding them that it was a stat order for a broken bone, they said if it was "really broken the X-ray tech would have told us." Anytime we have had imaging done in the past we were always told that only a doctor or radiologist could inform us of results and give us the diagnosis. They said no one would read it that day and only then offered to send the results back to urgent care to be read by the doctor who ordered it. Urgent care read it immediately and confirmed it was broken. When I went to get a disc of the X-rays to take to orthopedic it came with a written report from the radiologist saying it only one small fracture and the rest of the wrist was fine. Orthopedics confirmed these results were false. My son not only fractured 2 bones but a 3rd bone is also displaced. Not only are you waiting days for stat results, the results are incorrect. They were only polite and concerned with patient care until the images were taken and insurance was billed. Then they don't care about completing it as ordered. read more

Front desk staff were unprofessional and very unorganized. One of the two receptionists was openly rude. They called most patients up to the window several times, asked for my ID and insurance card twice and still called patients out of order. They talked down to several older patients as I waited. One basically called one patient a liar, but then was called out on her mistake and didn't apologize to the patient. They need someone to manage them and/or to be replaced. Worst receptionists I've experienced. The X-ray techs were professional and cordial. Too bad this office doesn't have better front desk help. read more

This location is horrible. Bad attitudes at the desk and zero desire to help. They're just running the clock ruining peoples days. All of Temecula valley imaging locations were similar. Hours and process online are not updated. If we had a choice we'd go somewhere else but no choice. Horrible service read more

Should have more x-ray techs as busy as they are. Sometimes it's a 2 to 3 hour wait for a walk in x rays. They don't make appointments for x-rays read more

Worst place for having X-Rays; front desk ladies are unprofessional and negative acitude, I came at 10:00 am to have my test done, office was totally empty and the mean lady told me hat I have to wait 3 hrs, I asked why because I didn't see nobody and she said if u want to add ur name on waiting list o no... wow no choice x me, I saw at least 7 people to came to the office and they told them that a long wait for simple c rays and they confused asked why I didn't see nobody. I also asked the front desk again. I have a pictures of the empty office and only me waiting for almost 2 hrs, is very sad that people diesnt have a customer care skills specially in a drs office. very disappointed, I hope somebody read all the reviews a do something to fix this problem. read more

This location is great! Scheduled online and it was so easy to find an appointment. My appointment was at 10:30am. Check in was quick and the front staff, Jamie and the manager are so thorough, friendly and helpful! The tech was very communicative and friendly. I was there for 40 minutes and that included the wait for the disc with my images. I'll definitely be coming back to this location. read more

Just had my mammogram appointment in this location because there was no available slot at the place where I normally get my mammogram every year. This Menifee place was a tad dirty and the walls have chips, you'd think if this place was even properly maintained. I didn't mind the aesthetic of the room since I'm more concern of getting my mammogram be finished on time. When the technician called my name, she was a bit off already. She didn't even smile when she called my name. There was nobody there to assist and observe her either, just the two of us. When we started the scanning, she didn't ask me how far I could take the pressing of my breasts, she just kept pressing it harder and harder to the point where I screamed so hard. It was so painful the front assistant had to come in and ask if there's anything she can do to help. I couldn't even cry because the pain was immense after the technician pressed my left breast so hard. I had mammogram check ups before, probably 5 times already, but never have I ever experienced this with a mammogram technician before. We had to stop because she said she couldn't continue anymore for a reason that I was screaming! Who wouldn't scream with the hard pressing she did, it's almost like she's having a great time seeing me in pain. RadNet and BreastLink should screen their employees well, probably pay them good so they can do their job well and in a professional manner. I don't recommend this particular location. Go somewhere else. The mammogram tech's name is Michelle. read more

Temecula Valley Imaging - Very bad experience and there is no customer service, very far from the those I had before. Never go to this place. Go somewhere else. - Diagnostic Imaging Near Me - Menifee, California

The reviews on here are very accurate. 2.5 -HOUR WAIT TIME AND COUNTING.... Today is Friday, came in at 9:30am, it is now 11:50am .. haven't been seen yet, I asked, "there's still 3 people ahead of you".... People that just went back got here way after me. They DONT SEE PEOPLE IN ORDER. BADLY MANAGED, - "system is down." The WAIT ROOM IS HORRIBLE, you rub on other people of how packed it is, lots of people standing around, not much wall space to stand by, about 11 seats only. HALLWAY IS CROWDED from people waiting that don't fit in the waiting room. It was difficult finding the building, there's no obvious signage like all other business here. HEALTHCARE IN AMERICA IS A JOKE. BUT THEY'RE QUICK TO POCKET OUR MONEY. BOTH PROVIDERS AND INSURANCES. Got seen at 12:00pm read more

This is the worst place ever! They need some competition! Almost impossible to make an appointment, even if you can understand them! Then its wait and wait some more.. read more

Awful place. Not organized. Turned my wife away for her appointment because they didn't have their act together. They called 40 minutes before the appointment needing the insurance information, then to be told at the appointment it take 5 days for them to confirm with insurance and they will need to reschedule. Appointment was scheduled for weeks. Go anywhere else. read more

Worst customer service EVER! Two times I have made appointments with them and have had them call me on the day of the appointment right before I am supposed to be there to cancel. After the first cancellation I followed up with the office beforehand to confirm all would be good. I should have known there would be a problem when I was asked if I could come earlier because they like to leave early on Monday. Sure enough, Monday comes and I'm on my way and they cancel. I told them I would come down anyways because this is ridiculous to have them tell me nobody would be there when I got there. If my appointment isn't until 4:20 how can nobody be there when I get there unless they have decided to leave early. She (Jamie) kept saying they were at their max capacity and that's why they couldn't see me. If that was true then they should still be there at my appointment time. Made a complaint with the doctors office as well as I will be climbing the corporate chain until I get a justifiable explanation. I've now left work early twice and have yet to be seen. read more

Went to Temecula Valley imaging today was a great experience with Jaime Ann Ysyisel. They greated us with a smile and we're very helpful They had it decorated and even had crosswords and candy, including sugar free candy for the kids. Highly recommend this place. Thumbs up ladies for the nice experience. read more

I will never go back to this facility after going there this last Friday. The lady working there I think her name started with a M, was so rude and did not care about giving out personal information on people. Unless you want to be talked to or screamed at like you are a child than I highly recommend you go elsewhere. This lady should be fired on how she was treating people. read more