Caveat Emptor! Overall, a very, very mediocre, sad, disappointing retail experience. A Dilbert comic strip comes to life. Initially, there was a brief glimmer of sunshine trying to peek through the dark gray cloud of 'dumb management.' I am still amazed at their attitude regarding customer service. They are petty. And cheap. As far as I am concerned they epitomize the decline of retail in general and customer service, specifically. Apparently, they are confident enough in their prospects that they are willing to alienate a customer (who, as a family, buys 4 pair of glasses every 2 years) over a lousy $10 eyeglass case. Frankly, It would not surprise me if they were out of business within 12-18 months. It started out well enough. My wife has just started wearing glasses (grudgingly). She had bought one pair last summer and as noted above, our insurance pays for two pair; we went in just before the end of the year so as not to lose the benefit. We browsed the store and found the selection to be generally limited and fairly expensive with a slant towards a few big 'name' brands and/or what I call the 'German/Japanese architect' look-angular/edgy. That being said, my wife found a pair of frames that she liked (Persols), they happened to be on-sale and we bought them. All good. They called 2-3 weeks ago and said they were ready and I went to pick them up for my wife on Wednesday morning. The same gentleman that sold them to us helped me again. As before, he was very helpful and courteous. Additionally, he graciously agreed to handle a minor adjustment on my own glasses (not bought there). I sat down; he found my wife's glasses, handed them to me in a plastic padded sleeve and started on my glasses. There was a woman sitting at a computer (the doctor?), she hadn't said anything up to this point--maybe a little chitchat. My glasses only took a minute or two. He mentioned that he wanted the wife to come back so he could adjust them on her. Will do, I said. As I stood up I realized that he had not put the glasses into an eyeglass case (they were still in the plastic sleeve thing). Thinking it was just an oversight, I asked for a case and noticed just a slight hesitation-and a quick glance to the woman and he said 'I don't think that there is a case for that pair.' Hmmm. Strange. I repeated the request for a case. Then, the woman stands up and says something like: 'the pair you bought was discontinued and we don't have any cases for them.' Okay, not my problem (I thought) so, how about a case? She went over to a display case, opened the drawer below (filled with cases) and did a perfunctory glance-over and said again: 'we don't have any cases for the pair that you bought. They must have given them all away.' Who, I said, was 'they?' 'My employees,' she said. She realizes that her lame explanation is not working and then says, 'I'll look around for a case and if I find one, I'll give you a call.' I'm thinking: 'you have got to be kidding me. I don't want to come back- for a case.' Then says, 'if your wife has a case laying around the house, she can use that.' Oh, do you mean the case that she got when she purchased her other pair - you know, the one they GAVE her? No, actually, she doesn't have a case lying around. You know why? Because, the only case she has happens to have a pair of glasses in it. Ditto for me. Now, it starts to get a little tense. I am incredulous. I mean, who in the world has EVER left the eyeglass shop with a brand-new pair of glasses without case for them? So what if all of the cases that are in the drawer belong to another pair. Are you going to sell them all today? You don't have any with your name emblazoned on them? Perhaps you could again sneer and emphasize the fact that as they were discounted/discontinued we don't deserve a case. Perhaps just intimate, AHEM, the cases are reserved for the people who, well, pay more for their glasses. By the way, did I mention that even though they were on sale, they charged our insurance company the full retail value for the frame? With lenses, the total retail cost of the glasses was $708.00! The nerve. A case? For those? What do you want for $708.00? It is becoming quite apparent that she IS NOT going to give me a case. The situation has turned into a test of wills, I'm feeling like I'm in an alternate, hostile retail universe. Last ditch effort - I say: 'I think it is totally unacceptable to buy a pair of glasses and to not receive a case-are you really going to jeopardize losing a client over a stupid case?' She just looked at me, kinda' shrugged her shoulders and walked away. On the way out the door I stop and say we won't be back except to have the glasses adjusted-that is, as long as that's included in the price. I exit. Actually, I lied. We aren't going back. Ever. Well, that's a lie, too. We will go back -when they go out of business. We will go and buy glasses for 10 cents on the dollar - as long as they include a free case. read more

This place has some really great, modern frames if you're looking for something different. I went in looking for a bold pair of statement frames, and they didn't disappoint. I found the staff to be very friendly and helpful in the entire selection process. I fell in love immediately with a pair of frames that I wouldn't have originally picked out for myself. I love that being able to look around and try on whatever I want, while still getting a helpful hand in steering me in a good direction. The frames are pricey which I think is expected for the brands they carry, but I found the lenses to be reasonable. Overall, I felt like it was a good deal for a quality pair of glasses that look awesome and unique. read more

Great service! The doctor provided a very thorough examination and made sure I had no questions before leaving. The staff is incredibly helpfuyl, particularly Rodney! I am very pleased with the service I received at IDoc Optical. read more

No. No. No. I went into this store to order glasses, having a prescription from my doctor. I told them ONE criteria: I have a very, very strong prescription, and I wanted glasses that would not distort the shape of my face, i.e., facial inset, or at least would minimize it. I put on my current glasses, which I hate because of this facial distortion feature, to show them what I meant. Bottom line, they gave me horrible advice. They helped me pick out a cute pair of frames, but when they came back with the lenses in, the facial inset was as bad, if not worse, than my current glasses. They offered to "restyle" me in a different pair of glasses (they said round glasses would eliminate or minimize this feature, which would have been nice to know the first time around, when I specifically told them this was the most important thing to me about picking out glasses), but the selection here is quite limited, and there was nothing that worked. These glasses cost $840. I cannot return them. At my suggestion, I asked if I could just leave the glasses with them get a refund for the cost of the frames, hoping that I could cut my losses and use the partial refund to go purchase a new pair of glasses somewhere else. They agreed, but the frames were only $279, and I couldn't afford to leave $560 on the table and try to find a new pair of glasses for under $300 (not with my prescription, anyway), so I ended up just keeping the glasses. My goal in buying new glasses was to get a pair that I liked, so I could wear them a couple of days a week, instead of just wearing them on the day of my annual eye exam. Instead, I paid $840 dollars for a pair of glasses that I will wear one day per year. Because glasses are so expensive, I haven't bought a new pair in about five years. I look forward to five years from now, when I've saved enough money to buy a new pair of glasses, and then going somewhere far away from iDOC, where I can get good advice on frames and a pair of glasses that I like. Going in here was one of the most disappointing and expensive mistakes I have ever made. read more

idoc Optical - My one request at iDOC was to help me pick out glasses that would not distort my face like my current glasses did. Total fail. - Eyewear & Opticians Near Me - Washington, DC, District of Columbia

The customer service at this place is above and beyond. I've been there twice now, for an eye exam and to order contacts both times, and was impressed. While I was waiting for my pupils to dilate during my appointment yesterday, Amy offered to take me around to try on different glasses and sunglasses. I told her I wasn't planning on buying any but she didn't mind. She also walked me through the contact purchase process with patience and answered all my questions. They don't make much money off me since I'm not looking to buy expensive frames, so the fact that they still treat me like their number 1 client speaks volumes. Thanks for the great experience! read more

IDOC is for the person that values customer service, attention to detail, professionalism, unique and beautiful eyewear, and having full confidence in your optometrist's abilities. I've been wearing glasses for over 20 years - I know what I'm talking about. For the past two years since moving from San Francisco to DC, I've been going to IDOC for my eye exams and new glasses, and it's always a satisfying experience. They keep to their time commitments, their products and services are consistently high quality. For two years in a row, I've walked out of IDOC with a fantastic pair of glasses that fit my face, my style, and are a treat for the health of my eyes. Dr. R's exams are extremely thorough, she's an excellent optometrist. The entire staff is fantastic. Patient but attentive, they make me feel as if I'm on their short-list of preferred customers. As for frames, their selection is on the pricier side but in my view, if you have to wear glasses every day, it's worth paying a little extra to get the pair you're most happy to wear. read more

Dr. Zitta Rezvani is a fantastic eye doctor. She helped me figure out why one of my eyes is a bit blurrier than the other (it's a little lazy, go figure), and helped me get just the right prescription for my glasses when my blurred eye was confusing. The front end staff is hilarious and welcoming. Dr. Rezvani is the first optometrist I've ever actually wanted to stick with. Highly recommend. read more

I've been buying glasses and receiving my exams at iDoc every year for the past 3-4 years, and I think their customer service is excellent and is matched by their selection of frames. The staff does a great job realy pairing the customer with the right frames for your face.... they have a high-end selection, but they're worth it.... read more

I have been a patient of Dr. Rezvani for 5 years. The frames are a bit expensive but durable. Also order contacts and very happy with the products. Convenient eye doctor for working professionals in the penn quarter. read more

I just had a wonderful first experience with IDOC. The staff was pleasant and helpful scheduling my appointment and then rescheduling it at the last minute. Dr. Rezvani was prompt and lovely. Super easy experience. I ended up not purchasing frames there because the prices were a bit high and I didn't love anything enough to spend that money. They were fine with that though and emailed me my prescription right away. read more

iDoc is a beautiful office in a convenient location. I have been going here annually for years, and it's always a pleasant experience. The front office staff is organized and courteous, and I have never had to wait long. Dr. Rezvani herself is a gem. She is gentle and explains everything she is doing. She never makes me feel rushed, and she takes time to make sure I understand my choices, and answers all my questions patiently. She always follows through, and remembers what we talked about previously, even if I haven't been in for a while. It's so rare to have a really good experience with a medical office from start to finish. I'm really grateful for iDoc and Dr. Rezvani. read more

Excellent service. Provided generous discounts, very responsive, and good advice. Definitely more concerned with repeat service and developing long-term clients than just making a fast buck. I'll definitely keep coming back. read more

I've been coming here since 2009. I've never felt pressured or mistreated and I've always been more than happy with my eyeglass purchases. I've used VSP since I became a customer and it's pretty generous. Eyeglasses that you purchase arrive about a week after your exam. read more

I like this place for the interesting frames that they offer and the optician, Dan, was knowledgeable and very nice to deal with - because of this I would definitely recommend this place just remember that you will be spending a bit more money. read more

I feel bad giving only two stars because I really like Dr. Zitta Rezvani. She spends a lot of one-on-one time with her patients, listens to their concerns and seems to genuinely care about their eye health. But it is completely outweighed by the totally and incredibly incompetent front desk staff. They couldn't have less of an idea what they're doing and try to rip off patients in every way possible. Despite the very convenient Penn Quarter location, I would NOT recommend this eye doctor to anyone. read more