Not sure when exactly this location opened, but it's a welcome addition to the neighborhood. I…read morewasn't able to catch everyone's name, but literally every single person that I encountered here was so friendly. Dr. Jeremy Dunn is great - super engaging and conversational. He really made me feel both welcome and comfortable. It was so easy to sign up for an appointment online, and they were able to check my benefits and let me know whatever out of pocket costs I may have. I never felt as though they were trying to obnxiously upsell me on any products or services, which made my experience that much better. I can't recommend this place enough, and it's infinitely better than any other MyEyeDr locations I've visited in this area.

Had a wonderful experience working with Bianca, Manny, and Kevin (the manager) at this location…read more They each provided great input and suggestions while I debated on what frames to get. While my original frames didn't land up working out, Kevin was quick to assist me in exchanging it for a frame that was better suited for my face and high prescription. Every time my husband and I have come in, the staff has always been very welcoming and personable. Glad to have such a great staff so close by!

This is the best optometrist and office I've ever been to - I'm just over the moon. First, I…read moreliterally dread going all year because I hate that puff of air when they test for glaucoma. They have a scan they can use to do the test (and look for other things) for $59 that doesn't involve puffing air in your eyes. AMAZING. Anxiety immediately gone. The front office staff was so nice and upbeat, and Dr. McKay was so kind and took time to try different things with me and go over all of my test results and scans and explain what bad results would have looked like. He also asked about my general health as it would have related to my eyes, which doesn't always happen. Loved this office and would recommend them to anyone. I have VSP, which they take.

Great place for an easy eye exam! Strait forward and zero hassle coming in here. Dr. McKay was very…read morethorough and explained everything very clearly.

Outstanding technician. Immensely knowledgeable provider. Delightful staff…read more Some optometrists are excellent technicians and refine your prescription to perfection. Some have great knowledge bases and answer questions on eye care with in depth, accurate, and actionable advice. Dr. Glasser is both, and arguably the best at both "sides of the coin" of any optometrist I've visited in my life. Importantly, Dr. Glasser and his entire staff are efficient and pleasant. They honestly try to make your visit as pleasant as possible. In an age where healthcare tends to be actively hostile to the notion of customer service, it is refreshing.

I have no issues with the quality of the examination or my in-person interactions with Dr. Glasser…read more(several appointments over many years). My issue is the way I was treated on my last visit by his assistant after it became apparent to her that I would not be buying frames or lenses from the practice. Her attitude immediately changed when I asked for a prescription. She stood up, went to ring up my copayment, and when she returned with the prescription she remained standing and was abrupt with me when I asked her to explain the change in my prescription, which was in a format I was not familiar with based on what I received in prior visits. I'm an educated person who wants to know how things work and what numbers actually mean, not merely to be told that "any qualified optician will understand" the prescription. I was made to feel stupid and like I was an imposition so I left and fed the prescription into ChatGPT which politely explained it to me, including how a progressive prescription can be translated into single vision distance and reading prescriptions, and what the numbers mean. AI was more polite and patient with me than the assistant. Despite having no issues with the doctor himself, I will not be returning to this practice in the future. The barriers between patients and medical information are evaporating due to AI. Doctors would be well advised to ensure that they and their staffs at least match the courtesy of ChatGPT. Update: In response to Dr. Glasser's comment, all I can say is that it would have taken his assistant less than a minute to sit down and politely explain to me the meaning of the numbers. Regardless of whether I'm dealing with an optometrist or a cardiologist, I take it upon myself to gain a thorough understanding of my heath, which is what ChatGPT provided and the assistant did not. If the doctor doesn't want to take constructive feedback on such a simple point, then I suppose that my decision to go elsewhere is the right one.

Just visited this location after a long fight through traffic and they were closed during hours…read moretheir website clearly indicates when they are open. Their phone message also didn't reflect this. Have been a longtime customer but no longer.

The Wharf location is closed and the space occupied by another store. Sure wish I'd known before…read moreheading over from Dupont in an Uber. This should be on their website, and corrected on Yelp and Google. The employee in the downtown location is not helpful. I called for some information about my prescription 3 days ago. I had the feeling from him that I'd not hear from him again. There've been much more motivated people in the past, and I'm sure they'll find someone good again. Likely struggling like the rest of us.

Great exam and nice staff!…read more I moved to DC during the pandemic and was fortunate enough to find them. They have been consistently applying safety procedures around the office and during the exam. The exam was great, very thorough and I got my contacts super quick!

I've gone here before (good exp w Lamothe) but haven't had eye exam in at least two yrs . I called…read moreto make an appt and spoke w the office mgr/ receptionist. He had a flat affect and set a negative stage. I said I prob need more than a routine eye exam but was happy to start w that. He lmk that a dry eye test isn't covered by ins (which is fine) and not to expect that I could do both in one visit (also fine). He then said, the appt will be 15 min tops, so it's not a time to ask questions. I said, of course I want to be able to ask a couple questions, espec bc of eye irritation lately. He said, "I see your insurance is (x) and that only pays us like $60 per visit. We can't give patients longer than 15, we'd go out of business" (!) I couldn't believe it. The rudeness and the gall of mentioning my coverage resulted in poor profit for them. I suggested he NOT say those things to new or returning patients and he said he was trying to manage expectations, that patients "always complain" they want to be seen longer but it's not doable. Talk about poor patient relations/ customer service. I realize what the medical system is up against w insurance is rough, but never has a public-facing clinic employee been so dissuading about the care their provider provides. I can't NOT recommend this place enough; take your business to an office that will value it.

After realizing I left only my glasses case out of state, I searched all stores in IAD to realize…read morethey only sell Rx frames and sunglasses (no eyeglass cases). I saw Warby Parker at the Amtrak station and thought asking the store associate for cases wouldn't hurt. To my surprise, the associate (who was stationed at the desk on Friday, June 27), saw me, related to the struggle of leaving something valuable behind and offered me an extra glasses case at no charge. Based on this excellent customer service, I'll highly consider returning to this store to buy frames if prescribed to buy again in the future. Thank you :)

I want to give a shout-out to Shana for her professional and courteous service this evening. I…read moremanaged to sit on my glasses and suffered a distorted vision all day at work. I dropped by the store after work. Shana expertly bent them back into shape in just a few mins and professionally cleaned them. She also took the opportunity to share a helpful informercial on Warby's advantages. I will definitely be returning there when I need a new pair of glasses.

Awesome!! Service was great the whole time. It's essentially a party in the front room. Trying on…read morefun frames, dancing to music, playing fetch with the owner's puppy. Dr. Goldberg was knowledgable and friendly. Their selection of frames was immaculate which is so dangerous for me. They didn't push me into anything though and advised well, based on my style and what I was liking and disliking.

I've been a customer at A Brighter Image since 2020, and I love how conveniently located they are…read morenear the DuPont Circle Metro station. I always go there for my annual eye exams and to purchase my glasses. They offer a great selection of trendy, up-to-date frames, and I've bought three different pairs so far--each time I get so many compliments! Ramiro is always my go-to for recommendations. Today, I stopped by and met Sweetie, the new addition to the team :)

I needed to see a eye dr and everywhere I called was booked until October that was to long for me…read more... I made my appointment and the next day thet saw me... now that was amazing

Dr. Thu Tran is extremely helpful! DC store is busy and has a great turnover rate. I had the…read morepleasure of getting my eyes checked by her this time and it was a pleasure experience as compared to previous doctors! The front staff members are also very helpful and friendly. Parking can be challenging but expected given the location.

Stopped in today with a minor but annoying issue with my sunglasses--the extremely nice guy at Apex…read morefixed it immediately! Would absolutely recommend and will absolutely be back!!

I was in town from Chicago and one of my snugpoints came off my glasses. I bought replacements but…read morecouldn't get them on. Walked into Apex and they did the job no questions asked. Super helpful!!