I went to the location at 2460 Market Street NE Washington, DC 20018. The customer service is horrific. I had an appointment on 12/30 at 2:00 pm. I arrive at 1:55 pm. The lady said she would be right with me. I sat down for 15 mins then I asked her am I suppose to check in. She looks me up in the computer and sees I have a 2:00 pm appointment. She says the doctor is behind, he's with his 12:45 pm appointment. Of course things happen, but why no one had the decency to give me a call? Why she allowed me to sit for 15 mins before checking to see the Time of my appointment while knowing he is behind schedule? All in all, do not go to this location. They are ghetto, disgustingly unprofessional, does not respect their customer's time and has poor time management. I'm only giving them 1 star because yelp will not allow me to give a 0. read more

Amazing Staff that offers world class customer service from the minute you enter until you depart. The Optometrist is very professional and. knowledgeable in his field. read more

The doctor who does the examinations here is great but the customer service is really one star and completely overwhelms the experience. It's like going to the most chaotic grocery store in the area. Just a total cluster. read more

I'm currently waiting for my apt as I write this review. I've been waiting for 90minutes and have been told maybe another 30. Apparently a system is down and I'm screwed. That gets a 2 star review. Why I'm giving a 1 star is because no one told me. When I spoke to the person who is coordinating care he didn't seem to care. No one said I'm sorry, it's a terrible inconvenience or anything??! Where the hell is basic customer service. I'd walk out but they have me by my eye BALLS! It took weeks to find an appointment at any eye care place in the area. But I will not come back again. Ducking duckers! read more

The optometrist is not very personable and I'm pretty sure she hates her job Imani helped me find glasses and she was awesome. I wish the optometrist matched their energy. Oh well. First and last time. read more

Kind & Efficient: Fabio is very helpful and patient. We came in a few times a week and the experience was enjoyable every time. read more

Gave it an extra star from the minimum just for ease, speed, and convenience. The optometrist I saw was just awful. Impatient, rude, making MAGA political "jokes" ("My mother voted "Democrat" for the first time in her life. She died 5 years ago" - yuk, yuk, yuk). Dude, you're an eye doctor in DC working at Visionworks (in a predominantly Black area of DC), which is a preferred provider for the government, probably not a good idea to make right wing conspiracy nonsense political "jokes." On top of the trash can of a person he is, he screwed up my Rx and now I need to see a totally different eye doctor. Waste of time. read more

In a lot of ways, I feel like if you've been to one Visionworks (or other vision/eyeglass shop), you've been to them all. Almost all of them have a decent selection of glasses, they're usually organized well and the facilities are clean. Despite the fact that we live in DC, for the past few years we've been going to the Visionworks in Lanham. The experience there was good but not great, but out of convenience, we kept going there. So when a Visionworks in DC opened up at Dakota Crossing, we decided to give them a shot. And guess what?! It was a 5 star experience. So what made the difference you ask?!... I'll tell you. It was THE STAFF! From the time we stepped into the door to the time we left we were well taken care of. They got us checked in immediately, the wait wasn't long and soon we were picking out our new glasses. Toya and Jennifer were awesome!!! They both went above and beyond to help us in picking the perfect pair of glasses. Toya even went and looked for specific frames that matched what I told her I was looking for that weren't on display and those were the pair that I ended up buying. The service there was nothing less than stellar and we will definitely be coming to this Visionworks from now on. And to top it all off, they have AMPLE parking which can often be tricky in DC. If you're looking for a great place to get your annual vision screening and pick up a fly new pair of glasses, I'd definitely make an appointment here! read more

The staff is fast and friendly. The doctor Feri-Doni was really concerned about me sleeping in my contacts which was good! She moved through the process quickly, partly bc she was ready to go, however I didn't trip because she was thorough and I'm a bit impatient as well! The staff was awesome! Toya has tremendous taste. Besides my wife, she is the only person who has been able to pick out frames for me that I actually purchased...and they were fly too, as I am very picky! After reviewing their selection, I lost all hope in finding glasses, however Toya, came out of a special drawer only for the flyest of individuals. Tip: Ask for Toya to help you pick out your glasses! Jennifer was really cool and accommodating. It was clearly the end of the day and we were the last customers but they didn't rush us out. I'm sticking with this location! read more

Today my son and I had the pleasure of being helped by Star. She made the entire process seamless and painless. She exemplifies what makes this location fantastic!! Her service today has made me want to come here for all my vision needs!! Based on her actions today I will definitely send all my friends and family to this location. read more

If I could give this place 0 stars I would. First it took me forever to get in for an actual appointment because they never answer the phone. I'm going to make this short. I ordered read more

I wish I could give zero stars. The appointment started an hour late. The doctor was remote. They said they would cash when my contacts came in so that I could come in to confirm the prescription, but they never ordered the lenses. When I came for my follow up they had no record of the appointment so I had to come back a third time. When I called to ask for an email copy of the prescription to order lenses elsewhere at a better price, they said they have a policy of not emailing and that I would have to come in again. This is the worst eye doctor. They do not care about you or your time. read more

I would give zero stars, but that's not an option. I have never been so frustrated. I cannot call in because their automated answering system puts me in a loop and never connects me with a live person. I've been trying to reorder contacts, but my online account has no prescriptions or order history, even though I've been a customer for 20+ years. I will NOT be going back to Visionworks. Again, just HORRIBLE customer service. Not even sure why they are in business. read more

The place seems habitually understaffed and overwhelmed. This is in part due to too much side chatter by some staff, casual comings and goings by other staff, and just a limited sense of urgency. Both times I was there, it took over 1.5 hours to get out of there, which is about an hour too much. The saving grace is that the staff is nice, for the most part. They just seem very inefficient and lack multitasking skills. read more

We came here to get new glasses with an appointment on a weekend afternoon. We were seen by the doctor right away. The lenses they have were okay - and they were available with my prescription within a few days. Will return next year! read more

DO NOT COME HERE. My appointment was at 1 pm. They called 10 minutes before when I was already on my way to say they were running 45 minutes late because of technical problems. I turned around and came back at 1:45 pm. Waited 45 minutes to see the doctor. Everyone before me had waited at least that long as well. When it was 1 hr and 45 minutes after my appointment time I just left. Never going to any Visionworks place ever again. read more

Great customer service! Everything was easy and smooth. I also like the location as it was easy to park especially in DC.

I absolutely enjoy the service and quality of products available at this location. Every staff person was extremely pleasant, professional and knowledgeable! My wait time was nonexistent and my glasses were ready so quickly! I will exclusively be visiting this location for the foreseeable future!!! read more

Nice front-office staff who put prescription lenses on defective demo frames and tried to charge me $300+ for them. Stay away.

Please don't go to Visionworks for your glasses. The optometrists are wonderful; but the people in front are horrible. They are either ignorant or malicious; I do not know which. Everytime I have an eye exam the optometrists are knowledgeable and competent. But, the people in front are misinformed or intentionally misinform me of options that everyone else knows about and if not offered states others do offer. The only option at Visionworks is to buy the digital progressives for $500. read more

Top notch customer service at this place and friendly happy people work there! Shoutout to Mike and Jennifer who helped me with my experience there. This place honors their return policy and do their best to work with you to find the best frames and glasses that makes you comfortable and happy with your purchase. I would definitely recommend!! read more

The staff is beyond amazing! Very dedicated staff who was always attentive and helpful! Knowledgeable, friendly thru out my appointment and I got their an hour early and they still helped me! Location is conveniently close inside new shopping center ! read more

Easy eye exam for contacts. They helped me get the most out of my vision insurance, and even had the contacts shipped to my house. Would recommend. read more

Great experience. Very good customer service. Special "shout-out" to manager Jeninifer and (optician?) Natoya. Thanks for helping me through my complicated transaction. Excited about my new glasses! read more

Irene B. Washington, DC The store at 2407 Dakota Crossing NE is a excellent place to go for getting your glasses. The associates that I dealt with was very professional and helpful. They were all pleasant and cooperated. I was in the store on last Saturday. read more

The staff in the store is very friendly, helpful and knowledgeable. The optometrist often runs late - even if you are the first or only appointment. The staff is taking great COVID precautions, however the tardiness of the optometrist causes people to gather for extended periods in the store. read more

Went in for an eye appointment on May 25th. Ordered glasses that day. I was promised they would arrive by June 5th. On June 5th I called to check on the status of my order and was informed that my lenses had been placed into the incorrect frames, or they sent the wrong glasses to the store, and they would have to be reordered. Was told I would receive a call back shortly (within the hour). Waited 3 hrs with no call. Called the store back and was told there was nothing they could do. Representative offered I could get the non-thin version of my glasses today and get reimbursed for price difference. I said no, I wanted what I ordered and asked if the reorder could be expedited. She told me yes, that they would be in June 7th. I called back June 7th and spoke with the manger (not general manger, who is a step up and was out for the day) who told me they cannot expedite orders and their system shows my glasses are still at the factory and expected in June 13th, almost a week later than what I was told two days prior. GM is not in so I have to call back Monday to speak with her. Lying, misleading company and employees with no regard for their customers or the inconvenience they cause them. read more

Notaya and Jennifer was very helpful took the time to listen to my concerns gave truthful feedback on frames I choose. I think that when the associates are friendly it makes the business run better. To some that is too much chatter you can't please some people, but most appreciate that atmosphere and will come back, thanks again ladies at Dakota Crossing. Phyllis W. read more

For it being by first time ever visiting Visionworks, it was not a great experience. In terms of the positive, this place was clean and there seems to be a wide selection of glasses, so that was good. The staff on the other hand seemed overwhelmed and it showed through their attitudes, particularly the manager Jennifer, and the other girl who does the "pretest". The pretest girl took me to a room and told me to sit down as she cleaned off the machines. I waited for her to tell me what the machine would be measuring but when she didn't, I asked her; she then responded with an attitude, saying she would tell me after she cleans the machines. I worked as an ophthalmic technician for 6 years, it was never that hard to wipe a machine with an alcohol swab and simultaneously explain to the patient what was being done with a given machine...it's called multitasking. Jennifer also came off very rude at times but managed to be a bit nicer as she was taking my payment at the end of my visit. The doctor was pleasant, she seemed to be in a rush as well but not to the point where I felt ignored or uncomfortable to ask a question. Would I come back again?...probably not unless I really had no choice. read more

I just walked in without much of a plan and walked out with two amazing pairs of glasses (one sunglasses and one regular glasses). The Store Manager who helped me, Jennifer, was extremely kind, patient, and friendly. Such a comfortable atmosphere. I recommend this to anyone looking for glasses. I have a Costco Membership so I thought I would get glasses there but the huge variety and helpful staff made Visionworks the place to shop. Despite not really knowing what I wanted, I was helped immediately and out of there with two great pairs ordered in under 30 minutes! Thank you!! read more

When I slipped on my new glasses at Visionworks@ I experienced the joy of improved sight. It was as if someone turned on the lights. My Son and I needed new glasses. The process can be tedious, but here it was such a pleasure from start to finish. Everyone was so gracious and welcoming. The technicians and management were professional, patient and informative throughout the selection process and the quality of the eyewear is spectacular. The standard of exceptional service extended to the technician's offer to perform minor repairs on my old glasses. Who does that anymore......Visionworks@ that's who! Service, Selection and Quality. Thanks, Visionworks@ I'll be back. read more

I didn't even know they were here. Brand spanking new! I've seen glasses before so, for me, the product is nothing new. But the staff was very congenial and I enjoyed the service. Also super price on prescription sunglasses. Yay! read more

I came into the store to see if they would fix a pair of sunglasses that was missing a screw. They were extremely friendly and fixed them quickly. When I asked how much I owed them, they refused my offer to pay. I really appreciate their service and will be back when I'm looking for new prescription glasses. read more

I am so happy to find this place. The staff is amazing. They are so friendly and knowledgeable. Had a great experience! I worked with Jennifer and Natoya, they're the best! Thank you so much for your help guys! read more

I was so impressed with Visionworks. Mike was the epitome of professionalism. I tried on practically every pair of glasses in the store, and Mike was so knowledgeable and patient. He also made the whole experience enjoyable while providing direct and honest feedback. I highly recommend! read more

I was in the store today and last week. Toya and Jennifer were very professional and helpful. Aside from this they are very pleasant and cooperative with their patients. My questions were answered. Various frames were showed to me and I was able to select the ones that I wanted. My glasses were ready in ten days which is great. I hate having to wait two weeks or more. The prices are very reasonable. I am very pleased with the pair of glasses which I purchased last week and can hardly wait for my new ones to be ready. There's another pair which I want to get in October. Reference was made to the frame and placed in my folder. The store is located near my home which is another advantage. I will be returning to shop and purchase glasses here again. read more

Communications at this location is very poor. They don't communicate with the customers if it's a delay or even to pickup glasses. Customer service needs improvement. Overall the place is very clean but not a great selection of spectacles. 2 stars because that customer service needs a major overhaul. read more