I brought my safety glasses purchased from LensCrafters back after only 11 days for a simple…read moreadjustment, and the experience was unbelievably unprofessional. The employee immediately refused to help, claiming she "couldn't touch" them because they were safety glasses, then kept inventing new excuses instead of offering any real assistance. When I called out her rude behavior, she escalated the situation by telling me to leave the building or she would call the police. Completely unacceptable customer service. I won't be returning.

I went in with my mother for an appointment asked on online when making the appointment for…read moreinterpreter when we get there there isn't one soo I stated I can translate being nice well one since i am there already why not the my mother NOT understanding what the doctor is saying so I am explaining things to her the DOCTOR than proceeds to say excuse you will talk when I ask you too like I worked for you very very unprofessional and I work with doctors .. so I got up and left with my mother don't allow anyone to speak to you like this but LensCrafters have nicer doctors because this speaks bad of the location

This location and its people are so amazing it's hard to know where to start. I am a following…read morepatient from when they were in PG mall. Mainly, due to the staff truly being the BEST. They are always there if you need anything.. I went in today for my normal exam and eyeglasses benefit. Everything seemed great and insurance seemed to be processing normally till the bill hit. For some reason my second glasses benefit wasn't applied leaving to a higher bill than expected. Ms. Dawn, I believe she is the store manager. Spent close to 2 hours to resolve the situation all while still welcoming other customers and taking care of all the extra things that popped up. All while keeping a positive attitude. I could tell just by watching the other customers that they adore and see top notch service that this team provides. I will keep recommending this place to anyone that listens and really hope this encourages others to give this location a try.

This is the team that used to be in the PG Mall. Again, I highly recommend them. I went yesterday;…read morethe location is beautiful! I am VERY afraid of that "puff of air" portion. The technician was thorough, funny, informative and kind. The doctor was much less rushy than before. She took her time and was super knowledgeable. The salesperson was kind, information and took her time with me. I had a great experience and will surely return.

Stopped by to use my paid for warranty to fix my kids glasses. Per the employee, the store manager…read moredoes not honor the warranty if the glasses were purchased at a different location. This is National chain whose website instructs customers to "Bring your broken frames or glasses into any MyEyeDr. location for an evaluation." I was told to go the original store of purchase to have the warranty honored. Won't be going here again.

Just finished an examination and consultation and it was an amazing experience. All of the staff…read moreand our doctor were extremely knowledgeable, courtesy, understanding, patient, and professional! The weather outside maybe heated and harassing, but they were cool as cucumbers...sorry, I had to :)

I have been going to this location well before it was acquired by MyEyeDr. Also had very good care,…read moreincluding for a couple of emergency situations. Dr Schatz is very engaging and takes his time to thoroughly explain everything. Unfortunately the new support team is a little hit or miss.

Ever get so frustrated after doing your due diligence to make sure a place not only took your…read moreinsurance but had a doctor and appointment available? Yeah, me too. I set up my appointment well ahead of time, did everything I needed to do online to expedite the check in process. Thinking it was going to be a fast appointment. However, when I showed up, I still had to fill out several pages of paperwork and provide my insurance cards. Once I filled out my forms, I went back to the desk and was told that I didn't give them my correct insurance card. Funny, because the card I gave you said Visual right on it. Once that was over, I was then told that they didn't take my insurance. I'm calling bull on this. I did my research before hand. Searched for a doctor nearby on my insurance website, this place showed up. They then tell me that I could go up the street to another location and they would take my insurance (that was a bold faced lie, I went to another location and was told the same thing). Plus, I scheduled this appointment for a Saturday so I didn't need to take time off work to attend. I was told that I could pay out of pocket and then submit a claim. But why would I do that. You are making me do you work, because I wasn't here for just an exam, but to get new glasses. Sounds an awful lot like a scam. No thank you.

My experience was amazing from the moment I walked in it was very welcoming I got to my my wait…read moretime was approximately 5 mins to see the assistant and to see the doctor it was abt 15 mins wait time is very reasonable everyone was friendly in the office .

DO NOT WASTE your time! This place is horrible. Their staff do not know anything. They literally…read morehave all little kids at the front desk. Not only that but the manager I guess her name is Conie does not know jack and had the audacity to tell my dad it is what it is. Like that is not something you say to anyone especially an older patient. Then my dad was in the exam room and the doctor assistant who is very slim kind of like blond hair I think her name was mili wasn't even focused she was busy flirting with the guys from the front. there is no organization in this place. they need more serious people here. Taking my dad elsewhere!

Wow! I'm just discovering their Yelp!!!.. I've been seeing Dr. Kristine king since I was 18 & I'm…read more40 now, the customer service is always kind, patient and genuine including the staff. I would hands down no hesitation recommend her or her husband they both value their customers in every aspect. The office stays clean, keeps good magazines, very thorough with the patient care and treatment. I've never had an issue except when they retire because I know nobody will be as wonderfully genuine and knowledgeable and honest as this office across the board have been!

I trust these people with the the thing I fear losing most, my eyesight. Always in great hands, no…read morematter the staffer.

I have a hard time choosing a favorite. June is great at helping me to narrow my decision. The…read morecustomer service, patience, and warmth are top-notch! I can't wait for my next 2 new pairs. ,

This was my first purchase with These Eyes of Mine. My glasses are unique one of a kind. I have…read morereceived lots of compliments from friend and family.

My fix took 35 minutes. The connectors were jacked up!!! BUT this is THE best service &…read morecraftsmanship in the DMV!! No joke I've received their help for years. Please use this service. I like the Riverdale & Laurel locations!!!! Excellent value, quick fix lives up to the name !!!

Great service. They will fix glasses that retail Eyewear stores wont or cant. Service done while…read moreyou wait in less than 20 minutes

saved my life! took the time to really talk to me and payed attention to detail to diagnose me with…read morea rare eye condition. if it wasn't for him im not sure what would've happened to me

Vaxmonsy & Baloga are the worst optometrist my family has ever encountered. The only business they…read moreget can be new business that doesn't read reviews *(my poor daughter neglected to) she learned a valuable lesson and will be sure to do so going forward. They are consistently horrible and their staff are equally disgusting.

I've been coming to this location for over 10 years. Dr Gerald Thompson is my Optometrist. Now his…read moredaughter Dr Kathryn Thompson is the owner though I still see Dr Gerald Thompson. Plus all of the staff are friendly and helpful. I recently had a problem with my right eye which scared me. I woke up with sticking and tears streaming from my eye and I had problems seeing clearly from that eye. I thought it would soon go away but it didn't, it actually got worse. The following day I went into Thompson Eye Care but Dr Gerald wasn't there so I saw Dr Kathryn. She was super helpful and gentle with my eye. She ran thorough exams and explained everything she was doing. By the time she was through my eye felt a bit better and she called in prescription which I picked up that night and I was told to return the next day. The following day my eye felt better but still had the same symptoms this time I saw Dr Gerald who greeted me and told me Dr Kathryn apprised him of my problem. He ran a couple tests and took photos and he explained what he was seeing. He asked me some questions which made me realize that I had wiped my eye with a tissue and it scratched my eye. This caused the discomfort and an infection. This is the reason I have been coming to this place for my eye care. This father/daughter team is super able to make me feel taken care of. Over the years I have had my eye problems handled effectively, they are both patient and helpful. I actually know a couple of neighbors who also come here and they both love their services.

I am very satisfied with Dr Katherine Thompson and her staff. She gives a thorough exam, without…read morerushing you and the exam Includes blood pressure screening. Dr Thompson listens and reviews my notes from previous years. Tanya and the other staff are all pleasant, knowledgeable, experienced and have worked there for many, many years. I am not an easy patient/customer and I highly recommend this practice.