We have been long time patients for more than ten years and just this year, the customer service changed negatively. In the past, you were sent an appointment reminder by the Office and that did not happen this year and we unfortunately missed our appointment. We called to reschedule and was told there are no remaining appointments available this year. They have a new Receptionist by the name of Erica who can be rude and if challenged because she is not very skilled, can become extremely rude. My Husband became frustrated with her and asked her to have Dr. Burn's to call him and no call was received. My Husband thought maybe Erica had not given Dr. Burn's the message because Dr. Burn's in the past has returned phone calls. So, thinking Dr. Burn's was not given the message, my Husband called again the next day. Erica was very rude and abrupt and put him on hold only to return five minutes later to say that the Doctor was not in the Office today. There is no longer an Office Manager so we both called several times and Erica did not answer the phone. We called and left a message to speak to Barry. Well, Barry called and was really uninterested in our problem, he finally listened and told my Husband that they are under staffed, the Doctor is not in and the phone rings off the hook and "that is just the way it is" and there are no appointments. We have been going to them far to long to be treated this way and have, unfortunately, decided to take our business elsewhere. We spend at least $700 plus each on reading glasses a year, every year. This place was expensive but we were loyal. You have been warned. read more
