Awesome!! Service was great the whole time. It's essentially a party in the front room. Trying on fun frames, dancing to music, playing fetch with the owner's puppy. Dr. Goldberg was knowledgable and friendly. Their selection of frames was immaculate which is so dangerous for me. They didn't push me into anything though and advised well, based on my style and what I was liking and disliking. read more

A Brighter Image - Puppy - Eyewear & Opticians Near Me - Washington, DC, District of Columbia

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I've been a customer at A Brighter Image since 2020, and I love how conveniently located they are near the DuPont Circle Metro station. I always go there for my annual eye exams and to purchase my glasses. They offer a great selection of trendy, up-to-date frames, and I've bought three different pairs so far--each time I get so many compliments! Ramiro is always my go-to for recommendations. Today, I stopped by and met Sweetie, the new addition to the team :) read more

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Context. I never actually got to use this space. I was taking my sunglasses there to get it fixed, as the screw had come lose. On the way, I had misplaced the arm at my prior appointment location. They allowed my wife to stay in there for as long as possible while I went back to retrieve the arm, which I thought was super generous. I loved the space and the decor and the staff were extremely friendly. They let me know that once I retrieve it, they will be more than happy to fix it for me. We ended up staying in there for over 30 minutes, from my going to look for the arm to waiting for an uber and there were no issues with them trying to rush us out. Thank you guys! read more

I hate to disagree with all the folks talking about great customer service, but I must. Vehemently. I'd bought glasses from a Brighter Image multiple times in in the past, but not for a while. This November I went in to browse and was helped, sporadically, by one of the brothers. I identified a brand I liked, which he explained was customizable by special order, and left, in need of a new prescription. The following month, prescription in hand, I returned, ready to buy. The place was not busy, but it was difficult to get any attention. At last the other brother acknowledged me, and I explained that I was interested in said brand and had seen a frame shape on its website that I liked. He got online but explained that he saw a different website than consumers do--and "There are so many..." He then walked away, repeatedly. He went in the back. He approached other store workers to inquire if they wanted anything from the bagel place. He appeared to have no intention of looking up any frames for me (not that it should matter, but this was one of the most expensive brands in the store), and in fact it was clear he intended to leave. No one else seemed interested in helping me, either. Stunned, I paused, giving someone--anyone--a chance to make amends, but no. I walked out. Because I was perfectly pleasant, and as I mentioned the store was not busy, the only explanation for the execrable customer service I received is that I am now a woman of a certain age and therefore not worthy of the brothers' attention or even to be allowed to give them my money. For shame. For what it's worth--and it's worth a lot--the folks at Apex Optical welcomed me, engaged with me as I tried on frames, and special-ordered the ones I wanted (without obligation to buy) the same day. read more

A Brighter Image has my favorite optometrist and opticians. Dr. Sarazi's exams are thorough, and she is very patient in her communications. Evan and Adam are the opticians that I have worked with, and I've appreciated their advice on three pairs of eyeglasses now. I always feel comfortable (and stylish!) when I wear my glasses from A Brighter Image. read more

Very professional, friendly but not familiar. You can clearly see that they put a lot of effort into setting up their business processes and partnerships with other companies. They were able to help me with my very difficult eyeglasses prescription. They also had the lenses cut and framed in exactly the way that I wanted that minimized glare and reflections from edges. Excellent job. read more

I popped in to A Brighter Image on behalf of my mother who refused to get prescription sunglasses unless they were the exact frames she already had. After much disappointing research about online lens replacement companies, I remembered this shop! I brought in her old frames and Evan immediately helped me out. The process was quick and simple and she was left with the perfect summer eyewear that she is actually using! Evan laid out all the options and we chose lenses that she has been wearing on every sunny day. Highly recommend!! read more

These guys are great. I have bought several pairs of glasses from them. I have complicated eye issues, and sometimes the glasses needed to be redone. They have never given me any problem about it. That's what you expect from a high-end place, and they delivered. read more

I had a bump on my eyelid, so I called ahead to see if this was something the eye doctor could treat. They told me yes and that because this is medical visit that they would need to take down my insurance. In the end, I was out $20 for a copay and received a referral to see an eye specialist elsewhere (who was out on maternity leave). Friendly front desk staff, I just wish they and the doctor wouldn't have wasted my time and money. read more

I have not been this happy with a doctor's office in the DC area in awhile. Over the last two years or so, I have had an issue with contacts & my prescription. A Brighter Image improved my opinion after this time around. They let me try new prescriptions (2 different sets of contacts) & gave me multiple trial packs because I was going to be out of town for a week and a half at least. Their understanding, patience, & competency is very much appreciated! read more

Amazing. So knowledgeable and helped me get replacement frames and installed my old lenses all within an hour. So thankful and grateful. Also very Covid Compliant. Face masks worn as far as the eye can see. Temperature checked before entering the store. read more

This place is fantastic! As soon as you walk in the door, you are treated like a celebrity. I was not looking forward to picking out glasses - but Evan and Adam actually made the process fun (and were honest about what frames fit my face well). Because my selected frames were being shipped from overseas, I was forewarned it may take two weeks to receive them. To my pleasant surprise, my frames arrived early, and the lenses only took 20 minutes to cut!! There are so many frames choices, and the customer service was awesome. They really know what they are doing and talking about at a Brighter Image :) I will absolutely go back when my prescription changes! read more

Best selection of glasses I've come across and they give great advice. Zero complaints.

Just came in to have a screw tightened. Fixed it in 2 min for no charge, even cleaned them for me. Excellent customer service!

Dr. Goldberg is the best Eye Doctor in town! I got my first glasses from A Brighter Image. I felt comfortable asking what I thought were silly questions and I was treated like a VIP. His sons Evan and Adam were exceptionally helpful and pleasant. They ordered the frame I selected and had it delivered to my house very quickly. I am now a lifetime customer. read more

After an exam, I was put in the wrong contact prescription and had to make multiple trips back to finally get a correct prescription that wasn't blurry. The doctor was rude and unhelpful as I tried to get the situation rectified (and rushed through the initial exam, likely leading to the error). The only good part of my experience here was the employees at the front desk, who helped ensure I wasn't charged extra for the doctor's mistake. read more

I don't casually leave online reviews for glasses shops, its not something I do for fun in my free time. But a Brighter Image really stands out on all levels. The staff is incredibly friendly, knowledgeable, and helpful, the purchasing and insurance process is easy and straightforward, the selection is the best of the best, and to top it all off, there's an incredibly friendly bulldog waiting to greet you when you enter. Everyone always compliments the glasses I get from this shop and everything I walk out with come from brands I wouldn't have known about without coming here. Give them a visit, you won't regret it! read more

My partner and I had been going here several times throughout the few years we've lived in the DMV area. The people are friendly and helpful. I recently needed some time sensitive help with my prescription, and Evan was very understanding of my situation. read more

Many pros to A Brighter Image. Super convenient spot, hip selection of frames, eye exam was quick, doctor asked for my input. Cons had to do with ambiance. Parts of the showroom were cluttered and disorganized (the administrative part, really. What would normally be a reception area, which they don't have). They have no front desk, so you have to juggle holding your wallet, boxes of contacts and signing paperwork. Overall, would recommend, but I think the state of the office was worth noting as it looks unprofessional. read more

I cannot give this place enough stars - excellent selection of frames on the full spectrum of average-cool-really out there. Evan is awesome, the staff make it easy with insurance, and the eye doctors are great. The bull dog shop dog seals the deal for me. They really helped me out when a pair of glasses broke, went above and beyond - and I really appreciate it!! read more

I've been going here for regular eye exams and contacts since 2004. It is a family-run shop in an era where mail-order and Costco probably make it difficult to operate. Dr. Goldberg is very professional. read more

I wanted to order a pair of ray bans but wasn't sure which one. Evan ordered about 15 different pairs on the ray ban webpage that they didn't carry in the store. I tried them all on but none of fit well except for one that was borderline. They said they could make it work with a few adjustments if I really wanted them. Then they selected a few more frames for me to try on and eventually I ended up going with an Oliver people's frame which fit and looked so much better. After several months of wearing them now I can say that I'm very happy with them. I was very impressed with their patience and amazing customer service throughout the entire process! More recently my wife had a billing error issue which made her not eligible for some benefits according to our insurance. Evan worked very closely with us to straighten out the mixup ASAP and in time for my wife to use her benefits before the end of the year. Again, amazing customer service. Evan and the entire team do a great job. Thanks so much!!! We will certainly be back again soon for all out optical needs. read more

Dr Goldberg was excellent as was his team who checked me in and did some of the preliminary tests. The eye exam was thorough and the Rx I ended up with is so much better than what I had before. I'm very thankful for his care, especially during COVID times. read more

Just moved to the area and was looking for a new place to get my eyes checked/get contacts. They were honestly amazing from beginning until the end! Highly recommend whether it's for glasses, contacts or anything! They went through and explained all my options as well and were very thorough and quick! Amazing customer service from every person there as well! Only downside from my visit is that I did not get to see this adorable dog in their photos! read more

I've gone here for years and have always had great customer service and the best treatment for my eyes! During COVID times, the office has been very careful and I appreciate this for everyone's safety. I recommend it to other people. :) read more

Spent 20 minutes in the store looking at frames. No one ever acknowledged me or offered to help, so I just left.

Been coming here for about 10 years. Top quality service, selection and recommendations. Tons of styles of eyeglasses and sunglasses. Friendly and very knowledgeable staff and doctor. Go! read more

I love this neighborhood optometrist. Great selection of glasses. Friendly prompt service. And a cuddly cute bulldog to greet you! Ramiro, the lab manager is so kind and patient. I stopped by to adjust my glasses because they were not sitting on my face correctly. I was in and out quickly but didn't want to leave because the pup is so cute. read more

I have gone here for years and I've always been treated very courteously and kindly, a truly excellent staff. The doctors are very knowledgeable and make me feel comfortable. read more

I have been coming here since high school. Although I now live in Manhattan, I still come down to have my eyes looked at by these professionals. Everyone is great. The doctors really listen and get to know all your issues. Evan is great. Thank you, everyone! read more

I love the staff and doctor at A Brighter Image. They are very professional and I've never had to wait around. I highly recommend this eye doctor. read more

Evan and the crew here are very knowledgeable and helpful, no matter what your eye care needs are, they will take care of it. Sounds peculiar, but I think Evan is actually pretty passionate about glasses, he wants to make sure everyone looks fly af when they leave. The doggie, Toad, is very cute and sweet too. This is my favorite place for glasses, and the only place I will go! read more

It's great to patronize a local merchant like A Brighter Image. They offer professional optometry care right in the store. They take the time to help you find just the right frames from a really stellar selection. They work with your insurance to make sure you receive excellent value. Highly recommended! read more

The staff is great and super down to earth. Helpful when I was being so annoying and trying to pick out a pair of glasses. Evan was especially helpful, patient and just dope! The exam work up (visual acuities tests) and the actual eye exam was very quick... I was a bit heaistant to ask questions during my contact lens follow up because the appointment was so fast and I thought my questions would've slowed down the flow! Weird, I know. Overall, super cool spot and I'm hooked! read more

Really excellent service. Shop local! And resist the temptation to go down the street. Evan and Dr Goldberg are better, nicer, and appreciate your business. read more

Went to this Eye Glass/Optometrist store because of convenience in the Dupont and AdMo location. Little did I know this gem of a place and how relaxed of an atmosphere getting a pair of glasses or contact lenses should be. Approaching the store front, I am greeted with a sign that says great things about your day but also about a bull dog. The stores mascot is an adorable bulldog to comfort you while you are filling out your form. I had call ahead to confirm insurance compliance and sure enough, it was with details explained to me by an associate what my insurance will cover. Thus, it was clear if I wanted to proceed with the eye exam, necessary for a new patient, and if I wanted to purchase any of their products. Dr. Goldberg is a really good optometrist. Patient with the patients about what they want and not pushing on the sale. He was very cordial about me selecting the contact lenses I want because it was what my insurance would cover but told me great things another other that wasn't covered. I agreed with him but I didn't want to pay out of pocket. They will ship the product I purchased to me or simply have it prepared for a pickup. I finished up my appointment with another associate providing me my prescriptions and measuring my pupils. Informed me of the remaining process of my order and took credit card as my payment. Definitely recommend this place; my partner will actually be going to this place as well. Head over to A Brighter Image - you'll see how clearly it is better there. read more

Dr. Elnaz Saravi is terrific. I saw her a few years ago because of an eye problem and keep going back.

Best eye exam/glasses shop experience I have ever had courtesy to Dr. Bäer and Ramiro! Dr. Bäer took the time to talk with me and get my prescription perfect from the moment we met! We talked about his unique surname, golfing, seasonal allergies and even the history of the Civil War (we got there from my shared surname with Robert E. Lee). He is the kind of OD that takes the time to make you feel comfortable and get your prescription right, even if it makes him late for his next appointment. I have no doubt that I will come back to Dr. Bäer for my annual eye exams, even though I am not a D.C. local. Dr. Bäer suggested, and I agree, that glasses are the safest form of vision correction followed by contacts and then laser eye surgery :) In the two times I have been here, Ramiro has gone over and beyond to help adjust frames to better fit my face. He takes the time to help each and every customer have glasses that fit perfectly, even if they were not purchased in-store. I brought in a pair of frames and although I did not need help finding a pair in-store, I have no doubt he would do his best to find the perfect pair for you. He is incredibly enthusiastic about eyewear and is the best I have seen at handling/adjusting them. I share his enthusiasm for Lindberg and Mykita and suggest that if you ever need your glasses to be adjusted, ask for Ramiro! Evan (the owner) and Beans (the dog/mascot) were on vacation when I came in for my eye exam, but the other time I met with them, they were fantastic. Francesca (front desk) was extremely polite and made me feel welcome from the moment I stepped into the store. I was lucky the store was relatively empty when I was there from 10:00 am - 12:00 pm on a Saturday morning, but I think that even when the store is busy, the staff will take the time to take care of you. Parking is tricky depending on when you visit, but street-parking is preferred! They do take insurance and have a wide range of frames for any budget. I was not paid for or asked to provide this review. All claims I have made are my own and if they sound exaggerated, it is only because of my overwhelmingly positive experience at this business. read more

This place is okay with us. It may not be as glossy as others but the staff is so much better than the other opticians in the area. With glasses, you want good service. read more

Such a pleasure to deal with this store: efficient, friendly and relaxed. Good after-sales service as well.