Wow! I'm just discovering their Yelp!!!.. I've been seeing Dr. Kristine king since I was 18 & I'm…read more40 now, the customer service is always kind, patient and genuine including the staff. I would hands down no hesitation recommend her or her husband they both value their customers in every aspect. The office stays clean, keeps good magazines, very thorough with the patient care and treatment. I've never had an issue except when they retire because I know nobody will be as wonderfully genuine and knowledgeable and honest as this office across the board have been!

I trust these people with the the thing I fear losing most, my eyesight. Always in great hands, no…read morematter the staffer.

I've been coming to this location for over 10 years. Dr Gerald Thompson is my Optometrist. Now his…read moredaughter Dr Kathryn Thompson is the owner though I still see Dr Gerald Thompson. Plus all of the staff are friendly and helpful. I recently had a problem with my right eye which scared me. I woke up with sticking and tears streaming from my eye and I had problems seeing clearly from that eye. I thought it would soon go away but it didn't, it actually got worse. The following day I went into Thompson Eye Care but Dr Gerald wasn't there so I saw Dr Kathryn. She was super helpful and gentle with my eye. She ran thorough exams and explained everything she was doing. By the time she was through my eye felt a bit better and she called in prescription which I picked up that night and I was told to return the next day. The following day my eye felt better but still had the same symptoms this time I saw Dr Gerald who greeted me and told me Dr Kathryn apprised him of my problem. He ran a couple tests and took photos and he explained what he was seeing. He asked me some questions which made me realize that I had wiped my eye with a tissue and it scratched my eye. This caused the discomfort and an infection. This is the reason I have been coming to this place for my eye care. This father/daughter team is super able to make me feel taken care of. Over the years I have had my eye problems handled effectively, they are both patient and helpful. I actually know a couple of neighbors who also come here and they both love their services.

I am very satisfied with Dr Katherine Thompson and her staff. She gives a thorough exam, without…read morerushing you and the exam Includes blood pressure screening. Dr Thompson listens and reviews my notes from previous years. Tanya and the other staff are all pleasant, knowledgeable, experienced and have worked there for many, many years. I am not an easy patient/customer and I highly recommend this practice.

I'm really disappointed to be writing this review. I've been coming to this location for a few…read moreyears, and I truly love the doctor. However, my experiences with the front desk staff have been consistently negative. I've had multiple interactions with the men and women at the front desk and they often come across as rude and uninterested in helping. When I call for follow-ups, I'm frequently placed on hold and then transferred, only to have to repeat my information multiple times. It turns a simple request into a frustrating process just to receive a basic service. Even in person, there's a noticeable lack of professionalism when you walk in. It's disappointing because it shouldn't feel this difficult to pay for and receive care. Times are hard, and people deserve to be treated with basic courtesy when they're spending their money. Below is another location for your convenience. For Eyes 13830 Outlet Dr. Silver Spring, MD 20904 301-890-9777

10/10 service. A family member had cataract surgery on one eye and we needed one lens removed from…read morea a pair of glasses. Carol was so helpful. She was able to pop the lens out quickly and redistribute the weight of the glasses so it didn't feel awkward wearing frames with one lens. All for free! Such amazing service! I'd definitely come back again!

I was there at the Saturday April 11 9am son and i we seem dr. Gonzalez for few years for eye…read moreexam yearly. but Saturday April 11 9am dr Gonzalez was mind nasty. He asked me how i was with my glasses. i started to answer that unfortunately i didn't use my glasses for a year because when i walked, i saw a hole on the floor. he did not like my situation because i was not happy with his prescription. i told him, how am i going to be happy if i can't see with the lenses, and he replied, if not, then you can go to another doctor. for me, that was not professional because he does not listen to his patients, how they feel. he charges for the service; it is not free. i pay for my insurance; it is not given to me. i do not pay a doctor to be treated badly, but for the medical service. if he didn't sleep well Friday night, it's not to take it out on his patients, not because of the medical service. I spoke with the manager she only listened to my discontent i know she can't do anything just listen to the customers i pay for them to help me with my health, not for them to mistreat me as if they are providing the service for free. he needs to learn be more empathy listen those patients concern. the day was words experience in my life early in my life 9am he md but he needs to respect patient not unrespect people his doing the service for free. the staff very nice

Very friendly and professional. The place is clean and…read moreinviting and everyone is kind. My only complaint was the gadget they use to dial down the prescription to "which is better? 1 or 2?" The lenses on that machine were dirty and it was difficulty to see through the foggy lenses. Please clean those more regularly. Other than that, it was a successful visit!

My exam with Dr. Branch was good. The remainder of my time there was not…read more I arrived at 10:05a for a 10:10a appointment. (I had filled out all requested information online in advance.) I was asked to wait in a waiting area in the back with a handful of other people. As I was walking back to that waiting area, one of the front-area workers told me that I would need a mask in the waiting area. I didn't put up a fuss, but America's Best's website is very clear about their COVID-19 guidelines and no masks should have been required per the guidelines on the website. (Maryland was in a "Low" community level at the time of my visit and America's Best's website says that masks are required only when community level is "High": https://www.americasbest.com/health-statement.) I don't mind at all if businesses want to mandate masks, but they absolutely must be transparent and consistent with any guidelines they choose to implement. I was not called for my pre-tests until 10:40a, a full 30 minutes after my appointment time. And I was not seen by the doctor until 11:15a. The portion of my visit spent with the doctor lasted less than 15 minutes, which included some pleasant small talk. So if the office were running efficiently, I could have been in and out in 15 minutes. Instead, it took over 80 minutes. I'd like to return to receive care from Dr. Branch, but I don't think I can return to this location unless I book the first appointment of the day. It's simply too much wasted time otherwise.

The optometrist was fine, but I gave up on my effort to order new lenses from them. They were too…read moreinefficient for me to trust them when my expensive frames. A well or so ago, I selected a list of features for my lenses immediately after my optometrist appointment. The representative who helped me select them--I'll call her Sue, not her real name-- assured me that the record would be retained for when I came back. I wanted to check other options first. The second time I went, I found that Sue failed to record my selections so I went home to retrieve the printouts she gave me. That was the first failure that gave me pause. I brought the printouts the third time I went and had Jane (not her real name) prepare the paperwork for the lens to be replaced. She gave me a waiver to sign that was so sloppily photocopied that it cut off the right side of the page. I couldn't make sense of one of the sentences. They didn't have a master copy that they could make a correct photocopy from. That was the second failure that gave me pause. I lost confidence in their ability to handle my frames with care so I cancelled my plans to have them replace my lenses. I'll try a different company.

This facility needs to be under new management as the current must be aware of the issues with how…read morethis business is ran, the lack of empathy and bedside manner from the doctors and the mistreatment of the staff. I had three appointments at this establishment and quickly learned that unless you make an appointment to be one of the first patients you will wait for hours. That is unless you are the first patient of the day and the doctor you are scheduled to see if always late, and I mean late by 45 minutes or more. This was known by the schedulers and the optometrist assistants as when I mentioned I had been waiting for over an hour they stated that the doctor I was scheduled to see is always running late then takes her time eating her breakfast before seeing patients. After my second appointment of being prescribed 4 products three of which I had to purchase from them I realized that this place is a money grab. They want to continue pushing you to purchase their products instead of a resolution. I wanted to be sized for hard contacts as my optometrist had already confirmed I was the ideal candidate for it; however they stated they wished to continue meds. I made the decision after my third appointment that this was not the place for me. I never had an appointment where the waiting room was not full to the point patients were sitting in the hallway. Not the type of establishment I will support.

Mywellness eye appointment today:with Washington eye Institute…read more in Greenbelt Maryland. My appointment was at 2:15 PM Today Tuesday December 2, 2025 I received the standard text a few days prior to confirm my appointment which I did. The day of don't forget to arrive 15 minutes early for your appointment today Text arrived too. I arrived for my appointment promptly at 1:50 PM, which is 25 minutes before my appointment. I checked in at the desk and was told to have a seat some one would call you back soon. I noticed the waiting room was pretty much totally full with almost every chair taken. At 3:30 PM, I was finally called to the back where I was escorted and told to have a seat and they would be with me shortly to take me to the exam room. Apparently the process at Washington eye Institute is similar to waiting for a Disney ride. So approximately 3:45 I was escorted to a room where they began running some Tests and After one Test. I was told I'd have to wait as the next machine was being used. This process took a while. Finally the machine was Available and after that test was told to have another seat in the hall again and they will call me to another room. At approximately 4:20 PM. I was escorted to another room where they performed another eye test and I was given eyedrops to dilate my eyes. Then I was escorted back into the hall and told to wait where other patients were waiting wondering who would be the next lucky patient to go back to another room At this point, I struck up a conversation with other patients whose appointments were at 2 o'clock and 2:15 PM and such patients becoming quite irritated with the long wait. It's interesting. They want you there on time but seem to have no regards for your time once you've checked in and paid your co-pay At 4:50 I was escorted to another room where they told me to have a seat and the doctor would be in shortly. Finally at 4:55 PM the doctor came into the room and proceeded to give me an eye exam. At this point I voiced displeasure and that this had happened before and I thought the office was very unorganized with respect to scheduling and long waiting time. if there was a staff shortage and knew there would be a long waiting period they should' contact the patient to reschedule or offer them the opportunity to reschedule. The doctor was apologetic and told me to see the office manager when I checked out. Upon checking out I asked to speak to the office manager, Her name is Dana and I was told Dana had left earlier which I find interesting that she's not there to try and coordinate the chaos with how late the appointments ran. The lady checking me out, asked me if I had sunglasses since my eyes were dilated. I looked out the window and said well it's dark outside. I don't think I'll be needing them. . The first time for me is ignorance. The second time is stupidity on my part as this isn't the first time I've had this issue with Washington eye Institute running very late. I will be looking for a new ophthalmologist and I Will NOT be patronizing Washington Institute in the future. I am done. In closing, if you like long Disney wait time rides, make an appointment with Washington eye Institute in Greenbelt Maryland.

Dr. Christine King was recommended to me by a friend, and I am so grateful to have discovered her…read more practice in Greenbelt, MD. Dr. King is knowledgeable, thorough, and attentive. I am in the process of getting new contact lenses to correct a somewhat challenging prescription. I have worn contacts for 30 years and have never had the level of patience and attention to detail to get the correct fit and prescription as I have had with Dr. King. I highly recommend her!

P.S. I noted that after the repair I could no longer use the microphone while in speakerphone mode…read more Effectively it was as if the mute button was used when using the speakerphone. This also prevented me from dictating to the phone (e.g., to speak to Siri or record messages). So a couple weeks later I returned to the store (the owner generally advises people to come early in the day for faster service). Went to lunch and on my return my phone was as good as new (all the previous scratches and dirt notwithstanding). (BTW, pisses me off that I can't just add this to my previous review.)

Charged $89 as a diagnostic fee, which is reasonable. Then told it would pay part of the cost…read moretowards the computer repair if it was over, also reasonable. What is unreasonable: not letting me know the "repairs" would cost an additional $180 before they did them. About a week later, after doing nothing but cleaning the computer and replacing thermal paste, with no new parts or anything, they say the issue is fixed (computer was initially not turning on due to possible power button or motherboard/overheating issue) Without letting me know the total cost, or how much the "repairs" would cost in advance, the owner stated the total cost would be $270, including $90 for updated system, scan and test. And they asked for cash as the "card reader is having issues". I'll only be paying this with a credit card, so that I get some consumer protection if they don't honor the 60 day warranty. Invoice Below: Diagnostic $89.99 (paid). 1st tech unclog+thermal paste Went from dead to turning blue. Confirmed not power button. $89.99 2nd tech tried breakthrough password but then wiped it. Still turned blue. Updated bios+system, virus scan, ram scan/test. $89.99. $269.99total w/ $179.99balance. I fully expect this to have fixed nothing. Based on the other reviews I have read, I shouldn't have brought a computer to a phone repair shop but that was my mistake. Next time try out geek squad, where they will "fix" the same thing for $180. I must look like a sucker, but I plan on paying these guys and then leaving this review everywhere I can so that anyone else looking for a computer repair is warned off, even if as the owner said "no one even looks at Yelp reviews anyway" And for reference: this computer refurbished costs $136 on eBay. I wish they would've just bought one and given that to me instead.

I'm in Lanham for 2 weeks (home is CT). Before I left home yesterday, my eye was very red and…read morepuffy-because it was Sunday, I had to go to a walk in clinic to get my eye checked out. The MD told me I had conjunctivitis, gave me drops and an antibiotic. I took them and then left for Lanham in the afternoon. Last night my eye hurt-I took the drops, went to sleep and woke up to my eye throbbing this morning, in Lanham. My colleague broke out the YP directory and found an ad for Dr. Hsieh. I called the office, the gal who answered the phone was very nice and able to squeeze me in as an emergency. When I arrived at the office, I walked in and although a little dated looking, I was so grateul they were able to see me. I was quickly escorted to a patient room and within minutes, a super friendly and smiling Dr. Hsieh walked in and greeted me warmly. I had seen a couple of old reviews online about his office and they did not do him justice. Dr. Hsieh is funny, warm, decisive and thoughtful. If I were local to this area, he would be my go to doc for my eyes. Thanks Dr. Hsieh! I hope you see this!!!!

DO NO EXPECT GOOD CUSTOMER SERVICE HERE. The staff will have you going round and round and wast…read moreyour time and your child will not get their prescription when needed. Dr. Robert Hsieh is a great doctor. He cares very much about his patient. However the front office staff are rude and do not give patient proper information because they are always in a hurry to get rid of patient so that they can talk about their personal activities. As my daughter gets older she were developing poor vision and we were refer to Dr. Hsieh by our family doctor for over 20 years. When we made the first appointment for my daughter to see Dr. Hsieh the office staff that I spoke with over the phone was harsh. She spoke quickly and hang up the phone. She did not even give me a chance to ask any questions. I really thought that they may be very busy because the doctor is so good that they are trying to keep up with patients appointment. But when I went to the appointment I signed in and was to told to take a seat and wait to be called. I sat there about an hour only to listen to the office staff talk about their personal business. We moved from Prince Georges County and wanted to see Dr. Hsieh because he gave my daughter her first prescription, so I made an appointment and drove two hours to get to the office on time. Only to be told by the office staff that we needed an referral. When I asked why I was not told this at the time I made the appointment. The office staff said that, " Its not our job to tell you that you need a referral". I was taken by surprise and we walk right out of the office. We will never refer anyone to this office. There are many good caring eye doctors with polite staff out there.