I used to love this place, but it now appears to be understaffed and poorly managed. A patient ahead of me waited forty minutes to be seen. After waiting twenty-five minutes myself, I asked how much longer it would take and was told there was no estimate, so I left. read more

The exam was complete especially since we required non routine follow ups for on going issues. We had an issue with our insurance which they personally called me to resolve, showing their dedicaton to resolving complicated issues and customer service. If you need non-routine medical follow up or diagnosis, this is a good office to go to. read more

great doctors and staff and all very efficient Dario has helped with new glasses several times. He's amazing and really works hard to make sure you are happy. read more

Dario and Carlo are great. Eye Rx helped us get glasses for our 1 y/o. They also helped fixed my glasses that I thought were a lost cause. Friendly, competent, and reliable service. read more

This was my first visit to an optometrist and I did a lot of research on offices in the area. Then I asked coworkers for any recommendations they may have. Dr. Lobaugh and Eye Rx in Chevy Chase landed high on both of my lists. I couldn't have been happier with the efficient experience. The staff was very patient and answered all of my questions. The intern/technician who performed the initial exam was calm and receptive to my observations (I had a lot -- it was my first time!) and Dr. Lobaugh took his time to explain the parts of the exam, their relevance to my diagnosis, as well as simple practices to maintain healthy eyesight between visits. I also enjoyed the ease of ordering new glasses via the in-house OD. WIDE selection of frames and lenses. A fantastic experience all the way around. I'm happy to have put in the effort and relieved to have found Dr. Lobaugh and EyeRx. read more

Dr. Lobaugh was terse and dismissive when I went in for my exam, clearly in a bad mood. The optical department is treated shabbily by the practice - low pay and condescending management. The doctors have the optical department processes payments and while they have you, the patient, captive, they are expected to do a hard sell on glasses and contacts before you can leave. I wouldn't be surprised if they are paid on commission. Their products are hugely overpriced: Glasses - standard frame, multifocal, after insurance - $685 - outrageous. I can't imagine what their designer frames cost. With Warby Parker and online shops, I thought the model of gouging patients for glasses and contacts was over. I went back to recheck my reading prescription, only to be told by Dr. Lobaugh that they arbitrarily assign a reading prescription according to the patient's age. He charged me $132 for this information. When I politely suggested there should be no charge, Dr. Lobaugh yelled at me until I paid. Go somewhere else. read more

Pleasant staff, competent and thorough exam, and no pressure to buy glasses, but they charged me $50 above list for frames. Another significant drawback is that they share a tight waiting area with a pediatric practice, making it risky for respiratory exposure. read more

As other have mentioned, Dr. Lobaugh is wonderful - professional, patient, knowledgeable, attentive and kind; he is the reason I keep returning - but the office is disorganized and sometimes unprofessional. I started receiving emails and messages that I had eyewear or contacts to pick up, although I hadn't ordered any. I called and emailed, to no avail, to find out what was going on. Finally, I received a call for another issue (apparently they didn't have my insurance on file - despite being told after the exam that the exam was covered and that I had a credit for contacts, all benefits of my insurance, so...ok), and asked what about the order emails. I then got a call telling me that I had ordered the contacts and "must've forgotten". Ha! Maybe this works with less meticulous customers, but not with folks who keep notes from their doctor visits. When I reminded the office employee of our conversation and of the transaction that actually did take place, he suddenly acknowledged that he had mistakenly ordered another box of contacts. No harm, no foul, but I didn't appreciate having to chase them down to answer a simple question, and the insinuation that I was scatterbrained. Mind you, there were several mistakes I had to point out to the same person when I was still in the store (like my prescription inexplicably being valid for 2 years instead of 1 - the end date had been entered incorrectly), who acknowledged his lack of tech savviness (I had asked if I needed a physical card to pay or if I could pay with my phone, via Samsung Pay. I had to ask if they had a contactless POS, and had to explain that phone apps generate a unique code for each transaction instead of giving the merchant the actual CC number). The supporting staff, as in the DC location, are meh. Dr. Lobaugh seems to keep a close eye on them, including asking them to repeat tests or procedures when necessary, which leads me to believe he's aware of their shortcomings, but just two examples that defy logic: coming anywhere near a patient's eyes with huge fake nails (she was putting dilating drops in my eyes) - how is this even allowed?! - and having random people come into exam rooms and turning on lights during exams (which of course invalidates the exam results), but then having to be reminded that it was not the patient's fault (when told by the doctor the exam had to be redone). I would hate to leave Dr. Lobaugh, but I am open to alternatives if I can find better-run offices. read more

They are a lovely pool of water in an oasis surrounded by poor optometrists. I can't praise this practice enough. They are very family friendly and treat a lot of children. If a family trusts them with their youngest, that's saying a lot! Moving onto the rest of the family... they're just wonderful. They take their time to get you what you need and have a lot to offer. I'm so happy to have found them! Dr. Lobaugh along with his associates are wonderful from start to finish. Dr. Lobaugh was very patient and explained every step of the exam, even if it wasn't necessary, but it made the experience so much better than my previous experiences at other optometrists. He knowledgeable and very professional. He skillfully fit me with a proper prescription - something my previous optometrist failed to do. Edgar took his time with fitting me into glasses that fit well and would make me a satisfied customer. Bottom line, they're a breath fresh air and know what they're doing!! I highly recommend this group not only to the individual, but to all in the family... including babies!! read more

Dr. Teller provides detail oriented and thorough exams. He is a doctor who is genuinely concerned about his patient's well being. He always takes the time to address my questions and clarify explanations. You can tell he is very knowledgeable about his field of practice and treats his patient's with the utmost respect. The front desk staff, technician, and opticians are all very helpful and knowledgeable in their respective fields. State of the art equipment to aid in diagnosing diseases. I trust Dr. Teller and his staff 100% with my vision care! read more

I've known Dr. Teller for some time and there's a reason I keep going back; he truly cares for his patients. When I was new to progressive lenses, he was extremely patient in spending time and effort ensuring I was comfortable with the new frames and optics. Even as I was about to give up, he would take the time to explain to me ways I could get use to the new frames faster. But it's not just the experience of visiting doctor Teller that's pleasant; it's the entire office visit. The staff at Eye RX is extremely friendly, courteous and professional, and I love the automated system that gathers your personal information. It scans your license, insurance cards, and you're basically done. You don't have to fill out any lengthy forms. Overall cannot recommend Dr. Teller and his staff enough; absolutely great group of Doctors, staff and service. read more

The doctor is great. 5 stars for him. Courteous and friendly. It's a real shame however that the optical department is a disaster. Zero stars. Never got the glasses I ordered and had to have it refunded. Contact lense ordering equally problematic. Complete staff incompetence and lack of motivation. Simply do not care and let it show, do not answer the phone, do not return messages. Go to the doctor, but do NOT deal with the optical department. read more

The eye exam was fine. Dr. Lobaugh and his team were courteous and efficient. However, the optical department is highly disorganized. I ordered a pair of glasses on the same day as the exam and 7 weeks later, still no glasses. I called twice and received the same excuse both times about the lens being sent to the wrong place, with the promise that it will be expedited and available in a week. And frankly, what really bothered me was their nonchalance about my experience. Left me thinking that they don't seem to really care about not owning their own customer service -- it's UPS' fault or someone else's. So I canceled my order. Let's see if I get my refund in the time they promised. I have my doubts... read more

The doctor and his intern were great, but it took me forever to schedule an appointment and even longer to get my contact lenses. I called for the third time to order them and the person told me that the order "had been started" (but, apparently, not finished.) She was then very helpful in addressing it, but the administrative aspect of the office is putting a drag on the attention to patients. If you do use this practitioner, be prepared to call multiple times. read more

Dr Teller is great! I came for a routine eye exam to get my eyeglass prescription updated. He and the staff are all very friendly. He answered all my questions and the exam went smoothly. Definitely recommend him if you're looking for an eye doctor in the area! read more

Dr. Teller was great at explaining what was going on with my eye condition and I didn't feel like he rushed me through an appointment. His staff is curious, competent and I would highly recommend their practice. read more

Dr. Teller was recommended to me and for a very good reason! He's very thorough, patient, and kind. I was pleased with my first visit to his office and the glasses I purchased with them. They're so chic! Looking forward to future visits with Eye Rx and his team. read more

Dr. Teller saved my life. Your eyes are the gateway to your health. During my visit, Dr. Teller found a potentially life threatening condition. Because of his discovery, I was able to get a diagnosis and treat my condition before it got worse. read more

I have since spoken with Dr. Teller about the issue we were having with scheduling. He has been more than helpful in making accommodations.

I came here for an eye exam a week ago and LOVED my experience! The tech Nick is awesome and very friendly. Dr. Teller was very thorough in explaining my eye condition and getting me fit in more comfortable contact lenses. They have a great frame selection and the optician that helped me was very knowledgable. I found this place google and it definitely was a great find. read more

Dr. Teller and his staffs were passionate and thorough with the examination. He took his time to make sure I understand everything during my visit (alot of high-tech equipments that I would not understand otherwise). I could not ask for a better experience. read more

Dr. Teller is an excellent optometrist and I highly recommend him. I am extremely near sighted and wear rigid gas permeable contact lenses. I initially saw an opthalmologist in another practice who tried to dissuade me from hard lenses, most likely because he didn't know how to fit them properly! Fortunately, I found Dr. Teller though a neighborhood listserv. He specializes in difficult cases and has tons of experience fitting hard contact lenses on patients. He also is extremely nice, patient, and truly wants his patients to be happy. I have also seen him for issues with dry eye and he helped with that as well. I feel very fortunate to have found him and my only regret is that I am moving out of the area and will therefore need to find another doctor. read more

I've been seeing Dr. Teller for a number of years. He is friendly, polite, and thorough about explanations. His staff is friendly and check-in/check-out are pretty efficient. The North Park office is clean and cozy. read more

Dr. Teller is great - very friendly and patient in explaining what's going on with your eyes. His staff is great as well, as are the folks at the optical counter. I highly recommend Dr. Teller and his staff. read more

Warm and friendly staff. Did not have to wait long to see the doctor. He was thorough, and explained everything to me so I could understand it. Eye medications are expensive, and they do give you samples to try before you buy! Highly recommend this optometrist office! read more

Dr. Teller has handled my very complicated gas-permeable contact lens issues for almost 20 years. I have cornea and vision issues that are very challenging. Dr. Teller is a miracle worker. He achieves superior vision for me in ways that astound me. His staff is pleasant and professional (I've dealt mostly with Mallory as my optician, but others have been good as well). I have an eye surgeon who handles my surgery issues; I will not however go to any optometrist other than Dr. Teller. I'm 70 years old, and have seen a full range of eye services - from poor to excellent. Ben Teller is A+++ OUTSTANDING. And he cares about his patients. He works until he gets it 100% right. read more

Fantastic care through the whole process. I had the most thorough eye exam I have had in 20 years, an expert fitting, and excellent care for a dryness issue that I have had for a long time. Highly recommend this practice. read more

Have been a patient of Dr. Teller for several years. Received excellent professional care for eye exams, specialized contact lens fitting, and most recently pre- and post-surgery eye care. Listens to concerns and takes the time to answer questions. Very capable technician, Nick, assists with routine testing. Office staff are courteous and helpful. Wait time in waiting room a bit longer than I would like at times. Overall, a very positive experience and would recommend this practice to others. read more

The staff was very efficient and courteous. The technicians were well trained and friendly. The facility was clean and well maintained. Dr. Teller was very professional. He provided a complete narrative and clarifying explanations of what he was seeing as he examined my eyes. I was fitted with new glasses quickly and for a very reasonable amount. Overall, this was a great experience. If you are unsatisfied with your current optometrist, I highly recommend you try Dr. Teller. read more

I highly recommend Dr. Teller. He is careful, thorough and courteous. I received great care.

I would NOT recommend Eye Rx. We have now purchased several pairs of glasses here for my son over the past few years. I have never been impressed with the customer service, but my recent experience has left me outraged. We ordered glasses in early November. They arrived a week or so later, but I never received a call because the automatic system was not working. Instead of being offered compensation because I had purchased a back up pair at full price (not through insurance). Instead, I was insulted by the employees who accused me of not tending to my son's vision. Finally, I was given the option of picking up the glasses I had paid for months ago or a refund of 36 percent of what I had paid. I should have been offered both the glasses and a refund of 36 percent to make up for the poor customer service. Also, it took five or six phone calls before I could reach the manager. She never explained why I was not called by a staff member since there were issues with the telephone notification, nor did she explain she didn't return phone messages from December for weeks or apologize. I let her know that I would recommend that my son's pediatric eye doctors no longer recommend Eye Rx. read more