Expertly professional, knowlegable, and time-efficiant optometrist, and support staff, even more so…read moreon a very busy Saturday at Costco. You couldn't do better.

Fantastic experience! Dr. Srun is amazing - kind, thorough, and helpful. Claudia, the receptionist,…read morewas so welcoming and even helped me get a walk-in appointment when I mixed up the day of my appointment. 10/10!

There are 2 things that I fear: eye doctors and dentists. I'm glad to have found an eye doctor who…read moreis understanding, careful and someone who is just nice. I recommend to visit this place to get your eyes checked annually!

I'm *really* glad I found this place (while searching for anyone who took Aetna Vision insurance)…read more I don't think I've ever visited an office with a friendlier or more helpful staff and optometrist. They really project competence and honesty; I knew I was getting a through and genuine run-down of my issues and options. (I thought my lenses were great, but Dr Keppner showed how my vision could be improved and I'm already surprised I didn't realize the problem.) I haven't done much comparison shopping, but I'm pretty sure my costs for contact lenses + replacement lenses for eyeglasses were lower than I've paid elsewhere. Highly recommend in the Wheaton - Silver Spring - Takoma Park area.

Pro: very nice staff, awesome doctor, nice selections of glass, big parking lot…read more Con: no wifi & spotty connection with internet access even on personal data. My family and I have been going to kemp mill optical for years and will continue due to their excellent service and Dr.Ly for being an amazing optometrist. There is no online appointment but calling to make one is very easy. Dr.Ly take the time to do a very thorough eye exam and explain the process. I have United healthcare vision insurance through my workplace and the staff went over to the process on how to get a reimbursement which is very easy. All in all a great place to go to if you ever need an eye doctor.

Terrible operation, doesn't stand by products it sells. I bought glasses a little over a year ago,…read moreand they broke. They wanted $100 for a minor repair. Should do it free. Lost me and my family as customers.

Personable, explains things clearly, technically sound. Latest equipment is being used. The…read moreoffice manager, Mo is also personable and tries to do right with finding frames that are modern and stylish

Dr Ephraim has always been great. He's very kind, and he doesn't rush his patients. He will take…read morethe time to listen and to discuss whatever questions you have. He's also got a good sense of humor, which is always appreciated.

Sonja was pleasant and friendly. She replaced my nose pads for my glasses competently and…read moreefficiently. She deserves a raise!

The last few weeks have gone beyond poor, beyond inexcusable, and straight into farcical. At times,…read moreI wondered if this was some kind of performance art piece about the futility of customer expectations, because surely no real company could fumble this badly by accident. I went in on 4/28 for an eye exam and to order glasses, since mine had broken and I enjoy being able to see. The exam itself went well. Credit to the doctor, who was one of the few positives. I paid for my new glasses and was told they'd be ready in 5-7 business days. Naturally, they weren't. I checked in on 5/7 and was told 5/9. On 5/9, that moved to 5/12. Then 5/16. Then, split dates for two pairs: 5/20 and 5/23. At that point, I asked for my prescription so I could shop elsewhere. They said it would be emailed that day. It was not. I had to go in person to retrieve it, because apparently that's how prescriptions travel now. On 5/20, I called again. Now I was told 5/27, due to an issue at the lab, the glasses broke during manufacturing, which honestly just felt thematically appropriate. The person I spoke to was genuinely empathetic, and she stands out as a rare highlight. I wish I'd gotten her name so I could recommend her. On 5/29, I called yet again. Still not ready, but I was promised a call from the store manager after her conference call. Never got it. I did get a call the next day though, which in LensCrafters time probably counts as early. Today is 5/30. I've been refunded, thankfully. What started as a 5-7 business day promise turned into a month-long mess. Meanwhile, I ordered glasses elsewhere on 5/17. Despite giving LensCrafters a two-week head start, those arrived first. It was on time, and with no added nonsense. I've worked in the service industry for over a decade. Mistakes happen. This, however, felt like watching a relay race where every runner drops the baton and then forgets which direction to run. The staff were mostly polite, but no amount of courtesy fixes a process this broken. Oh, and that prescription email? Still waiting. But hey, at least I gained a new hobby: collecting missed delivery dates.

Dr. Lam...Spectacular...I give her 7 Stars…read more The gentleman who works the desk in front..."Andre" may be his name...Not exactly rude but I definitely felt like I was being processed into jail with this fella. This was a couple of weeks back so maybe he was having a bad day but...not good customer service. Even just a hello or eye contact would have been appreciated.

If I could give them 0 stars I would! I Got there and the…read moreplace was close because the employee went on a break without saying when he'd be back. After 40 mins I checked again and he was there, never greeted us and never got up from his chair. He didn't ask to help me look at the frames or with prices. I Will never go back to this target optical!

I recently had corneal scraping surgery at the Kaiser Permanente facility at Kensington, Md. From…read moremy entrance at reception, through pre-op, OR, recovery, and exit, the experience was excellent. The staff, nurses, and doctor were all friendly, kind, reassuring, and professional. I have been a Kaiser patient for decades, and this was yet another experience in the expert care that I have always received from Kaiser. Thank you to all involved.

I have been a member for more than twenty years and they have gone down hill especially with the…read morelab they are losing my bloodwork twice I'm waiting for a life threatening test results and it's been more than 24 hours and it's not back... I'm so f-inking pissed off because now I have to leave my home again to get this blood work done a second time so I can continue with getting recasting to correct the concern with my foot ..they were checking to make sure i don't have a blood I'm totally disappointed with this Center especially the lab they careless and could cause someone too lose their life. Never mind the stress they are placing upon the member also my time and gas .

Dr. Baum is the only Ophthalmologist I've ever been to and even though he no longer takes my…read moreinsurance, I am willing to pay out of pocket because he is that good! My office visit was $135 which is way less than my GP charges my insurance company. He is professional and caring. He never rushes or brushes off questions you may have. He is a Georgetown graduate and has lots of pedigrees adorning the wall of his waiting room. Washingtonian magazine likes him too. He has been on the Top Doctors list many times. Parking can be a pain with the construction going on down the street that takes away many of the metered spots. There is a lot behind the office that charges $5 for the first two hours, but it fills up quick. I had an 8:30 appointment so I had no problem. I plan to stay with Dr. Baum. He is worth every penny!

Dr. Baum is great. Woke up one morning and my eye hurt. I called and was able to make an…read moreappointment immediately for that morning. When I arrived, he examined me and told me what was up. He was great b/c he took his time to take out an booklet & show me exactly what happened. Rather than prescribing me a medicine, he explained that a hot compress four times a day was better than any prescription medicine out there. Plus, it'd save me money & a trip to the pharmacy. I liked Dr. Baum b/c I got an immediate appointment, & he was so friendly. For 15 minutes, my appt. was $110.